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What Are Some Factors That Project a Company’s Culture? Essay Example

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Topics:

Behavior, Company, Organizational Culture, Social Psychology

Pages: 2 (525 words)
Published: August 30, 2018
Type: Essay

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List several examples from organizations you work in. Factors that project a company’s culture include patterns of behaviors through the company’s employees. “Culture is a composite of many factors that project the shared values of the people who work there. The culture can strengthen and reinforce individual behaviors and individual behaviors reinforce the culture (Timm 2013 p. 1)”. These positive behaviors are expressed through the employee’s customer service. For businesses, customer loyalty and retention are most important.

To retain these things, employees would greet customers, converse with them through small, listen, etc. These simple techniques are what give a company its culture. The company’s behavior patterns establish its culture and may be perceived as favorable or unfavorable by customers and employees. It has been found the organizational leaders model the kinds of behaviors the company accepts or desir

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es. The ways managers and leaders interact with subordinates and associates will have considerable impact on the way all employees behave toward customers (Timm 2013 p. 35)”.

If managers and owners take the time to make the job an exciting and pleasant experience, the employees in turn, will make the visit for customers exciting and pleasant. Company culture and positive behaviors can be created through company parties, breakfast meetings, and holiday celebrations. This unifies companies, employers, and employees to learn more about each other through pleasant experiences.

It also allows employees to learn and understand the company’s expectations. While working for Papa John’s, I made it fun and inviting place for both employees and customers. We decorated the store according to the holiday season and we held company parties and meetings to compliment and reward employees. Employees, in turn

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showed their gratitude to customers by giving them above average customer service.

What are three major elements that complicate listening? Give customer-service related examples of each. Three major elements that complicate the listening process are internal elements within the listener’s mind, environmental elements surrounding the communication, and interactional elements that arise especially from listener self-centeredness and self-protection (Timm 2013). All of these elements are considered to be “noise”: sounds that are irrelevant to the conversation. Internal elements stem from the listener being preoccupied with a different problem, having a headache, or being bias to what is being communicated.

Stereotypes have been a major complication in how we communicate and who we communicate with as well. This preconceived notice creates a barrier that restricts the message from being heard and understood. Environmental elements include the sound of a television, lawn mower, or others conversing. An example of interactional elements includes self-protection; anticipating what might be said and reacting to that instead of to what the customer is actually saying. Consumers experience this when products are being sold or marketed by businesses. Salesmen may anticipate what a consumer may say to persuade the consumer to buy their product.

Works Cited

Paul R. Timm. Customer Service: Career Success Through Customer Loyalty, 5th Edition. Bookshelf. Web. 16 March 2013 < http://devry. vitalsource. com/books/9781256084006/id/ch03lev1sec8>.
Driskill, Gerald W. Organizational Culture in Action: A Cultural Analysis Workbook , 2nd Edition. , 2014. Bookshelf. Web. 16 March 2013 < http://devry. vitalsource. com/books/9781452218694>.

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