question

People's expectations from work (such as work providing necessary income or work providing satisfactory experiences) refer to

answer

Functions of work.

question

Conclusions from the World Values Survey and the European Values Survey on functions of work reveal that

answer

People from different nations do not assign the same magnitude of importance to work functions.

question

The importance of work refers to

answer

how central work is in an individual's life.

question

The concept of work centrality refers to

answer

The degree of importance of work in the life of an individual.

question

All the following are true about work centrality EXCEPT

answer

It represents the function of work in an organizational culture.

question

All of the following statements about work in different countries are true EXCEPT

answer

Regardless of country, money has the highest priority for why people work.

question

Motivation refers to

answer

Goal-directed behaviors to satisfy human needs.

question

Reactions to a person's behavior that encourage the person to continue the behavior is

answer

Reinforcement

question

The national context affect motivation through all of the following EXCEPT

answer

The existence of strong organizational cultures.

question

Need theories of motivation are based on the assumption that

answer

People can satisfy basic human needs in the work setting.

question

All of the following statements about Maslow's hierarchy of needs are true EXCEPT

answer

People have six basic type of needs.

question

All of the following statements are true about hygiene factors EXCEPT

answer

Hygiene factors can motivate workers similarly to motivating factors.

question

Which of the following motivation theory suggests that only some people have the need to win in competitive situation or to exceed excellence standards?

answer

Achievement-motivation theory

question

When applying need theories in a cross-national context, managers should

answer

Take into consideration the particular needs that people seek to satisfy in different countries.

question

Which types of motivation theories explain motivation arising from satisfaction of needs and values combined with an individual's beliefs regarding the work environment?

answer

Process and reinforcement theories

question

Expectancy theory proposes that

answer

Motivation is a result of an individual's preferences and belief that his/her effort will lead to some valued results.

question

In a cross-national context, expectancy theory prescribes that managers

answer

Identify valued outcomes and convince workers that their efforts will lead to these outcomes.

question

The theory based on the idea that employees compare their inputs and outcomes to other persons in the work setting to determine of they are being fairly treated is

answer

Equity theory

question

All of the following statements are true EXCEPT

answer

Equity norms prevail in collectivist cultures.

question

Principles of goal-setting theory include all of the following EXCEPT

answer

Assign do-your-best types of goals.

question

Setting goals for work groups is recommended in

answer

Collectivist cultures.

question

All of the following are true about the operant-conditioning model EXCEPT

answer

People will continue behaviors they like irrespective of the nature of consequence.

question

Which motivation theory proposes that if a pleasurable consequence follows a behavior, then the behavior will continue and if an unpleasant consequence follows a behavior, the behavior will stop?

answer

Reinforcement theory

question

Applying reinforcement at a cross-national level is challenging because

answer

It is hard to identify the organizational rewards that can be used as reinforcers. It is hard to understand how work values influence potential rewards. It is hard to know which type of reinforcer is more applicable in different cultures. (All of the Above)

question

All of the following statements about the US job characteristics model are true EXCEPT

answer

The model suggests that enriching job characteristics is motivating for all types of individuals.

question

The sociotechnical systems approach to job design

answer

Attempts to mesh both modern technology and social needs of workers.

question

A crucial difference between the US job characteristics model and the European STS approach is

answer

The US model focuses on individuals, while the European model focuses on work teams.

question

Social loafing

answer

Occurs when people put out less effort when working in groups.

question

Some of the detrimental effects of social loafing can be reduced if

answer

Individuals are held responsible for performance.

question

In individualistic cultures, performance drops off with the use of teamwork because

answer

Of social loafing. Workers believe that the group will make up any slack in their personal efforts. Workers do not feel responsible for group outcomes. (All of the Above)

question

A manager gives bonuses to high performing foreign employees hoping that they will continue performing at a high level. This manager is using which motivational principle?

answer

Reinforcement

question

An expatriate finds that one of his subordinates regularly jokes about a minority group in the country. She decides to ignore the jokes hoping that the subordinate will eventually stop such jokes. Which aspect of reinforcement theory is she using?

answer

Extinction

question

Hygiene factors include

answer

The size of desks and color of offices.

question

Which of the following is NOT one of the reasons discussed to explain why people engage in social loafing in individualistic cultures?

answer

When working in groups, people in individualistic cultures often feel less pressure to work and less responsible for work outcomes. Workers in groups in individualistic cultures often believe that the group will make up any slack in their personal efforts. People in individualistic cultures often give priority to their own work over the group. All of the above are reasons to explain social loafing in individualistic cultures.

question

Which of the following theories is NOT considered as one of the needs theories

answer

Equity theory

question

The need to maximize personal achievement refers to which type of need in Maslow's hierarchy of needs

answer

Self actualization needs.

question

Esteem needs refer to

answer

Focus on respect and feelings of self-worth.

question

According to the text, those who are underrewarded are likely to

answer

Reduce their inputs.

question

According to equity theory, equity conscious people are most likely those

answer

Who behave consistently with equity theory.

question

Which of the following refers to the aspect of a job where the person can complete a whole piece of work from beginning to end?

answer

Task identity

question

All the following statements are true about leadership EXCEPT

answer

Companies can achieve success with or without good leaders.

question

Some of the characteristics of the new breed of global leaders include

answer

The skills and abilities to interact with and manage people from the diverse cultural backgrounds that populate their multinational companies. Sufficiently flexible to operate comfortably in pluralistic cultural environments. Knows at least one foreign language and understands the complexities of interaction with people from other cultures. All of the above

question

Trait models of leadership

answer

Evolved from the debate regarding whether leaders are born or made.

question

The idea that leaders are born with unique characteristics that make them different form ordinary people is the

answer

The great-person theory.

question

All of the following are true about trait leadership theories EXCEPT

answer

Leadership theorists identified an exact list of leadership traits.

question

The type of leadership that includes behaviors that focus on completing tasks by initiating structure is known as

answer

Task-centered leadership.

question

Person-centered leaders

answer

Show a concern for subordinates' feelings and taking subordinates' ideas into account.

question

Leaders who do not allow employees to share in the decision- making are

answer

Autocratic leaders.

question

The leadership style that falls midway between autocratic and democratic styles is the

answer

Consultative leader.

question

All of the following are true about the Japanese Performance-Maintenance (PM) theory of leadership EXCEPT

answer

The maintenance function (M) is similar to task-centered leadership.

question

Contingency theories

answer

Assume that different styles and different leaders are more appropriate for different situations.

question

All of the following are true about Fiedler's Leadership Effectiveness theory EXCEPT

answer

Task-centered leadership works best in mixed conditions.

question

Path-Goal Theory

answer

Is a popular US contingency theory. Identifies four types of leadership styles that a manager might choose depending on the situation. Key contingency or situational factors that determine the choice of the best leadership styles are: the nature of the subordinates and the characteristics of the subordinates' tasks. All of the above

question

Which of the following is NOT one of the leadership styles of the path-goal theory of leadership?

answer

Task-oriented style

question

Consulting with subordinates, asking for suggestions, encouraging participation in decision making, represent which leadership style in path-goal theory

answer

Participative style

question

Key leadership suggestions based on path-goal theory include all of the following EXCEPT

answer

When the subordinate's job is unstructured, the theory suggests using a supportive style.

question

The National Context Contingency Model of Leadership

answer

Includes two contingencies: the characteristics of subordinates and the nature of the work setting. Includes factors related to the national culture and social institutions. Only B and C are correct

question

All of the following are true about leadership traits in various national settings EXCEPT

answer

In Germany, a desired leadership trait is modesty.

question

U.S. managers' favored influence tactics include the following EXCEPT

answer

Aggressiveness.

question

Building support for ideas and networking and using friendships involve the use of which influence tactics?

answer

Coalitions

question

All of the following statements regarding subordinates expectations in different countries are true EXCEPT

answer

Weak masculinity norms often lead to the acceptance of more authoritarian leadership.

question

When managers use rewards or punishment to influence their subordinates, they are engaging in

answer

Transactional leadership.

question

Transformational leadership

answer

Succeeds because subordinates respond to the leader with high levels of performance, personal devotion, and excitement.

question

Behaviors and characteristics of transformation leaders include the all of the following EXCEPT

answer

Uses rewards or punishments to influence subordinates.

question

The attribution approach to leadership

answer

Emphasizes the leader's attributions regarding the causes of subordinates' behaviors.

question

Explaining a person's behavior based on factors outside the person and beyond the person's control (e.g., natural disasters, illness, faulty equipment, etc.) is a/an

answer

External attribution.

question

According to the text, if a leader perceives the cause of a subordinate's behavior based on an internal attribution, then most leaders will

answer

Tend to correct or reward the worker.

question

The fundamental attribution error

answer

Is a tendency for managers to believe that most people act because of internal motivations.

question

According to the text, all of the following statements about leadership styles in different cultures are true EXCEPT

answer

In low uncertainty avoidance countries leaders tell subordinates exactly what to do.

question

The recommended leadership style for a country low on power distance and low on uncertainty avoidance is

answer

The democrat - supportive, participative, and achievement.

question

Which of the following statements is NOT TRUE regarding leadership in various cultures?

answer

In countries with high power distance, subordinates expect leaders to be more like them.

question

A multinational manager discovers that his leadership style is more effective when he displays visible sign of status (e.g chauffeur driven cars) and he behaves as an authoritarian leader. The manager is most likely leading in which of the following cultures?

answer

A high power distance culture

question

Which of the following is NOT one of the behaviors/characteristics of transformational leader as discussed in the text?

answer

Takes risk Demonstrates high ethical and moral standards Articulates a vision All of the above applies to transformational leaders

question

An expatriate finds that if she gives specific directions to her subordinates, productivity is much higher. Which leader behavior is she displaying?

answer

Task-centered leader behavior

question

According to the Global Leadership and Organizational Behavior Effectiveness (GLOBE) study, which of the following leadership styles represents the leader who is modest and has a compassionate orientation?

answer

Team-oriented leader Self-protective leader Participative leader None of the above

question

Which statement regarding fundamental attribution errors is true?

answer

In Western nations, people tend to make internal attributions.

question

According to the Global Leadership and Organizational Behavior (GLOBE) studies, which of the following leadership style characterizes a leader who is self-centered, status conscious and procedural?

answer

The self-protective leader

question

Which of the following statements regarding the autonomous leader is FALSE according to the Global Leadership and Organizational Behavior (GLOBE) studies?

answer

Autonomous leadership is seen as very effective in most cultures.

question

Which of the following examples characterize the use of assertiveness as an influence tactics?

answer

Example behaviors include being forceful and directive.

question

The recommended leadership style for a country high on power distance and low on uncertainty avoidance is

answer

Example behaviors include being forceful and directive.

question

International negotiation

answer

Is the process of making business deals across national and cultural boundaries.

question

All of the following are true about international negotiation EXCEPT

answer

Most successful international negotiators use their home country negotiation styles.

question

The Whorf hypothesis

answer

Suggests that language determines the nature of culture.

question

High context languages

answer

Are languages in which people state things indirectly and implicitly.

question

Languages in which people state things directly and explicitly where the words provide most of the meaning are

answer

Low context languages.

question

Which of the following statements is true regarding high context languages?

answer

In high context languages, what is left unsaid is often as important as what is said.

question

The degree of formal communication refers to

answer

Whether people speak directly or indirectly. Communication without words. Communication through formal body movements. None of the above

question

Nonverbal communication

answer

Is part of face-to-face communication. Occurs through such things as body posture, facial expression, hand gestures, and the use of personal space. May also create (purposefully or not) situations that make a negotiator uncomfortable. All of the above

question

Kinesics is

answer

Communicating through body movements.

question

Proxemics

answer

Focuses on how people use space to communicate.

question

Touch

answer

Is related to proxemics and is a basic form of human interaction.

question

Attribution

answer

Is the process by which we interpret the meaning and intent of spoken words or nonverbal exchanges.

question

When communicating with nonnative speakers, which of the following would make communication harder and less accurate?

answer

Using slang

question

Gathering of extensive information on the negotiation issues, on the setting in which the negotiation will take place, and on the firm and people involved occurs in which stage of the steps in international negotiation?

answer

Preparation

question

In the relationship building stage of the International Negotiation Process

answer

The negotiator focuses seriously on business issues. Usually takes place at the formal negotiation place. Is not as important as the other steps. None of the above

question

All of the following are true about the steps in the Negotiation Process EXCEPT

answer

Although each international negotiation is unique and may combine two or more steps or repeat some, the negotiation process involves five steps leading to the final step, an agreement. The negotiation steps include preparation, building the relationship, exchanging information and the first offer, persuasion, and the agreement. Most experts agree that the process of international negotiation includes several steps. All of the above are true.

question

At the _____ stage in the negotiation, both parties exchange the specifics of their needs for the agreement

answer

Exchanging Information and the First Offer

question

All of the following are true about the Exchanging Information and the First Offer Step of the International Negotiation process EXCEPT

answer

Both sides usually present their final offer.

question

In the _____ stage, each side in the negotiation attempts to get the other side to agree to its position.

answer

Persuasion

question

All of the following is true about the persuasion stage EXCEPT

answer

The emphasis and mix of tactics do not vary by the cultural background of the negotiators.

question

Dirty Tricks in International Negotiations refer to

answer

Negotiation tactics that pressure opponents to accept unfair or undesirable agreements or concessions.

question

Deliberate deception, one example among some common ploys in international negotiations, refers to

answer

Negotiators presenting flagrant untruths either in the facts they present or in their intentions for the negotiation.

question

Negotiators who make an agreement and then reveal that it must be approved by senior managers or the government is an example of which type of dirty trick?

answer

Escalating authority

question

If negotiators are using deliberate deception as a dirty tricks, the best way to deal with the deception is

answer

To point out directly what you believe is happening.

question

All of the following are true about the final agreement EXCEPT

answer

Successful negotiations do not necessarily result in the final agreement.

question

The sequential approach to concession-making

answer

Implies that negotiators expect each side to give and take on individual issues in sequence.

question

All of the following are true about the holistic concession-making approach EXCEPT

answer

Implies that negotiators expect each side to give and take on individual issues in sequence.

question

In competitive negotiation

answer

Competitive negotiators use dirty tricks and any plot that leads to their advantage.

question

_____ negotiators search for possible win-win situations where the outcome of the negotiation is mutually satisfactory to both sides

answer

Problem-solving

question

All of the following are personal characteristics of the successful international negotiator EXCEPT

answer

Be a competitive negotiator.

question

Olfactics

answer

Is the use of smells as a means of nonverbal communication.

question

Communication through eye contact or gaze is known as

answer

Oculesics

question

Which of the following is NOT one of the suggestions for proper use of interpreters?

answer

Insist on minimization of interruptions and have the interpreter translate after you end each statement.

question

Which phase of the negotiation process consists of an evaluation of the success of the completed negotiation?

answer

The post agreement phase

question

Which one of the following is NOT one of the personal success characteristics of successful international negotiators as discussed in the text?

answer

Focus on achieving negotiation goals without making concessions

question

Haptics

answer

Refers to communication through body contact.

question

Which of the following represents one possible solution to the "Old Friends" dirty trick?

answer

Keep a psychological distance that reflects the true nature of the relationship.

question

Which of the following regarding proxemics is FALSE?

answer

North Americans prefer closer spacing than the Latin and Arab cultures.

question

Which of the following statements regarding interpreters is FALSE?

answer

Interpreters are not needed if some of the negotiators can understand both languages.

question

Which of the following statements regarding formal communication is FALSE?

answer

U.S. Americans have the highest degree of formal communication.

question

Ebay is a prime example of which form of e-commerce?

answer

Consumer to consumer transactions (C2C)

question

An Internet host that allows users to send encrypted data so that those outside the connection cannot see the information is a

answer

A secure server.

question

Secure servers and internet hosts are two indicators of the

answer

global presence of e-commerce.

question

The World Economic forum used 68 variables to form the

answer

Network readiness index.

question

Companies such as E-tailers (wine.com, diamond.com), manufacturers that sell directly to consumers (Dell), and companies that provide online shipping services (FedEx, UPS) are all examples of which of the following?

answer

B2C

question

Which of the following is NOT one of the necessary steps to ensure a successful E-Commerce strategy?

answer

Training all upper level management in computer programming

question

The brick and mortar part of the company refers to

answer

The company's traditional business operations.

question

Independent operations between the brick and mortar part of a company and its e-commerce system offer which of the following benefits?

answer

The independent operation can move faster and be more entrepreneurial when freed from corporate bureaucracy and it can seek funding from deep pockets of venture capitalists.

question

According to the text, which of the following is NOT one of the management challenges companies will face as they develop their e-commerce businesses?

answer

Finding funds to develop the e-commerce business

question

Which of the following strategies is a pure e-business least likely to be concerned with when facing e-commerce challenges?

answer

Altering HR programs to suit the different skill requirements of e-commerce employees

question

Which of the following statements regarding globalizing through the Internet is not true?

answer

A company that globalizes through the Internet does not have to be concerned with the global-local dilemma.

question

According to the text, which of the following areas is not one of the areas that e-commerce companies work in?

answer

Providing Internet services

question

Which of the following businesses poses the highest degree of difficulty in e-commerce

answer

Businesses that rely on a physical infrastructure

question

According to the text, the degree of difficulty in conducting global e-commerce businesses is primarily dependent on

answer

The infrastructure requirements.

question

Which of the following types of companies are more likely to face challenges when they decide to enter the international market through the Internet?

answer

Smaller firms and firms new to international commerce.

question

The major opportunities of e-commerce globalization include all of the following EXCEPT

answer

Access to new sources of financing.

question

Which of the following is NOT one of the major threats to e-commerce globalization?

answer

Cost of training in top managers in computer programming

question

According to the text, which of the following is NOT one of the factors to take in consideration when picking a country to start an e-business?

answer

Countries that have remarkable education systems

question

According to the text, where is the greatest potential for e-commerce businesses?

answer

The European Union

question

Which of the following statements does not accurately describe the most likely form of organizing a multinational e-business?

answer

Corporate headquarters of the business provides the vision, strategy and leadership and also takes charge of the local strategies in each country.

question

Which of the following is not one of the necessary electronic capabilities required for successful online presence?

answer

Ability to provide support in English in the various service centers

question

E-commerce enablers are

answer

Companies that provide services and software that translate Web sites, calculate shipping, value-added taxes, duties, and other charges unique to each country.

question

Multinational e-commerce enablers exist because

answer

Many companies including very large ones, do not have the internal resources or abilities to conduct all e-commerce functions.

question

MNC's face rising pressures to maintain the _____ of their customers.

answer

Privacy

question

Cost reduction, technology and efficiencies are considered to be the _____ of e-commerce.

answer

Attractions

question

Which of the following is not true regarding e-commerce?

answer

Does not include goods and services delivered online, such as downloaded computer software

question

Which of the following statements is not true regarding Business-to-Business transactions (B2B)?

answer

B2B is not as important as business-to-consumer (B2C) e-commerce businesses.

question

Channel conflicts, cost of site construction and maintenance are considered to be _____ of e-commerce.

answer

Challenges or deterrents

question

Which of the following services is not provided by e-commerce enablers?

answer

Training programs to understand the local culture

question

E-commerce potential is substantial in South America because

answer

Of the Mercosur trade group.

question

Price comparison websites which searches online stores around the world to provide price comparisons and shipping and delivery information represents which form of e-commerce?

answer

C2B (consumer-to-business)

question

Which of the following is NOT one of the suggestions to modify a website to make it global?

answer

Linking all international sites to the corporate website Provide a prominent list of languages used by the company's web site Provide the firm's privacy statements in all local languages All of the above are appropriate suggestions to make a website global

question

Which of the following is NOT a benefit of integrated brick-and-mortar and internet businesses?

answer

The integrated operation can benefit from economies of scale by using the small distribution channels.

question

Which of the following does NOT represent a necessary component of the ideal multinational e-business?

answer

Corporate headquarters which represents the global core in charge of providing a common vision and strategy Managers at headquarters having worldwide responsibility for their shared functional areas responsibility Local subsidiaries which actually deliver the goods and also taking charge of functions best done locally All of the above are necessary aspects of the multinational e-business

question

The internet has enabled the emergence of a new form of multinational, known as

answer

Born -globals.

question

The retail sale of toys from the Wal-Mart website represents which form of transaction?

answer

B2C

question

Having systems in place to ensure that collected information is accurate and reliable represents which form of information security?

answer

Integrity

question

Confidentiality

answer

Is ensuring that collected private information is protected and safeguarded.

question

Southeast Asian countries represent opportunities for e-commerce growth due to

answer

Membership in ASEAN.

question

A new trend is that multinationals are using _____ to their advantage.

answer

User Generated Content

question

Small businesses differ from large businesses when going international primarily in

answer

Their founder's or entrepreneur's influence.

question

Definitions of small businesses discussed in the text include the following EXCEPT

answer

Type of product or service.

question

An entrepreneur

answer

Creates new ventures that seek profit and growth.

question

When a company sets up a sales branch in a foreign country, it is at what stage of the internationalization of the small entrepreneurial business?

answer

Stage 3

question

During the second stage (Export Management) of the small business model of internationalization, the company

answer

Specifically seeks export sales.

question

A global start-up is

answer

A company that goes global from day one of its life.

question

One of the major advantages of being involved in Stage 5 (Production Abroad) of the stages of internationalization for small businesses is that it

answer

Allows the company to gain local advantages such as product adaptation or production effectiveness.

question

Global start-ups occur when

answer

Companies begin as multinationals.

question

Which of the following has helped to level the playing field for small businesses wanting to go international?

answer

Technology and e-commerce

question

The liabilities of size for small businesses imply that

answer

Being small often means business failure is more probable that success.

question

Small business barriers to internationalization include all of the following EXCEPT

answer

Positive attitudes of top managers about becoming multinationals.

question

One of the reasons that a large percentage of small businesses fail is due to the

answer

Liability of size.

question

A small business global culture occurs when

answer

Organizations have managerial and worker values that view strategic opportunities as global and not just domestic.

question

The development of a global culture is affected by the following characteristics of the key decision makers EXCEPT

answer

Ability to perform well at the domestic level.

question

All of the following are true about the small business CEOs EXCEPT

answer

They want to take a break from the daily management of their businesses by going overseas.

question

Small businesses can potentially have more advantages than larger businesses in the global economy because

answer

Small companies can change quickly to take advantage of opportunities in new markets.

question

The small business advantage refers to

answer

The speed by which entrepreneurs can react to changing conditions and capture significant sales before larger companies can react.

question

It is now easier to overcome the barriers to small business internationalization because of the following reasons EXCEPT

answer

Larger organizations are increasingly more willing to share their global expertise with smaller ones.

question

Which of the following is not one of the questions to consider when a small business decides to go international?

answer

Do we have partners with which to go international?

question

A strategic competitive advantage for breaking into the established pattern of commercial activity is a/an

answer

Entry wedge.

question

According to the text, which of the following participation strategies do small businesses emphasize?

answer

Exporting

question

The more common techniques of making international contacts used by small businesses include the following EXCEPT

answer

Seeking advice from foreign companies.

question

An entry wedge is

answer

A strategic competitive advantage for breaking into the established pattern of commercial activity.

question

First mover advantages occur when

answer

Company moves quickly into a new venture and establishes the business before other firms can react.

question

Technological leadership, as a source of first mover advantage refers to

answer

A company that is the first to use a new technology.

question

First mover advantage include the following EXCEPT

answer

Better ability to forecast market conditions.

question

Copy cat businesses

answer

Follow the "me too" strategy. Adapt existing products or services to attract customers. Find a niche or slight innovation to gain market share from existing businesses. All of the above

question

Successful strategies for copy cats include the following EXCEPT

answer

Selling products at a global level.

question

Future Tech International sells high tech products in Latin America, a market traditionally ignored by many high tech companies. What successful copy cat strategy does this move represent?

answer

Seeking abandoned or ignored markets

question

Switching costs are

answer

Expenses involved when a customer switches to a competitor's product.

question

The United Nations and Organization for Economic Cooperation and Development

answer

Defines a small business as those having less than 500 employees.

question

When a small business uses significant resources to seek increased sales from exporting, it is what stage of internationalization?

answer

Stage 3 - Export department

question

International sales intensity represents

answer

The amount of international sales as a proportion of total sales.

question

All of the following are first mover advantages EXCEPT

answer

First mover advantages gives the company first access to natural resources. First mover advantages gives the company first access to social resources. First mover advantages reduce switching costs. All of the above are first mover advantages.

question

The discovery, evaluation and exploitation of market opportunities refers to which of the following?

answer

Entrepreneurship

question

Which of the following statements about small businesses in the US is FALSE?

answer

Small businesses generate about 15% of all new jobs annually.

question

When demand for a small business is so high in a foreign country that it justifies setting up a local branch, which of the following stages of internationalization is the small business at?

answer

Export management Passive exporting Production abroad None of the above

question

A multinational manager is studying the data on total entrepreneurial activity ratings by country. He/she is most likely doing this in order to

answer

Assess level of entrepreneurship in a country.

question

Many multinationals rely on the support and assistance provided by which of the following when entering a new country?

answer

Entrepreneurs and small businesses

question

Which of the following is NOT a common customer contact technique used by small firms to get find customers?

answer

Industry advisory boards

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