Chapter 5 – Operations Management and Quality – Flashcards

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Assembly Line Layout
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a same-steps layout in which a product moves step by step through a plant on conveyer belts or other equipment until it is completed
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Business Process Reengineering
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rethinking and radical redesign of business processes to improve performance, quality, and productivity
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Capacity
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amount of a product that a company can produce under normal circumstances
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Competitive Product Analysis
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process by which a company analyzes a competitor's products to identify desirable improvements
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Consistency
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dimension of quality that refers to sameness of product quality from unit to unit
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Detailed Schedule
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schedule showing daily work assignments with start and stop times for assigned jobs
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Fixed-Position Layout
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labor, equipment, materials, and other resources are brought to the geographic location where all production work is done
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Follow-Up
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operations control activity for ensuring that production decisions are being implemented
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Gantt Chart
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production schedule that breaks down large projects into steps to be performed and specifies the time required to perform each step
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Goods Operations (Goods Production)
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activities producing tangible products, such as radios, newspapers, buses, and textbooks
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High-Contact System
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level of customer contact in which the customer is part of the system during service delivery
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Inventory Control
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process of receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods
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ISO 9000
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program certifying that a factory, laboratory, or office has met the quality management standards set by the International Organization for Standardization
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ISO 14000
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certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance
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Just-In-Time (JIT) Production
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type of lean production system that brings together all materials at the precise time they are required at each production stage
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Lean Production System
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production system designed for smooth production flows that avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes
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Low-Contact System
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level of customer contact in which the customer need not be part of the system to receive the service
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Make-To-Order Operations
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activities for one-of-a-kind or custom-made production
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Make-To-Stock Operations
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activities for producing standardized products for mass consumption
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Master Operations Schedule
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schedule showing which products will be produced, and when, in upcoming time periods
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Materials Management
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process of planning, organizing, and controlling the flow of materials from sources of supply through distribution of finished goods
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Operations Capability (Production Capability)
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special ability that production does especially well to outperform the competition
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Operations Control
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process of monitoring production performance by comparing results with plans and taking corrective action when needed
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Operations Process
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set of methods and technologies used to produce a good or a service
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Operations (Production)
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activities involved in making products, goods, and services for customers
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Operations (Production) Management
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systematic direction and control of the activities that transform resources into finished products that create value for and provide benefits to customers
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Operations (Production) Managers
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managers responsible for ensuring that operations activities create value and provide benefits to customers
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Outsourcing
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replacing internal processes by paying suppliers and distributors to perform business processes or to provide needed materials or services
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Process Layout (Custom-Product Layout)
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physical arrangement of production activities that groups equipment and people according to function
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Product Layout (Same-Steps Layout)
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physical arrangement of production steps designed to make one type of product in a fixed sequence of activities according to its production requirements
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Productivity
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the amount of output produced compared with the amount of resources used to produce that output
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Performance
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dimension of quality that refers to how well a product does what it is supposed to do
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PERT Chart
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production schedule specifying the sequence of activities, time requirements, and critical paths for performing the steps in a project
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Purchasing
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acquisition of the materials and services that a firm needs to produce its products
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Quality
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combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"
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Quality Control
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action of ensuring that operations produce products that meet specific quality standards
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Quality Improvement Team
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total quality management tool in which collaborative groups of employees from various work areas work together to improve quality by solving common shared production problems
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Quality Ownership
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principle of total quality management that holds that quality belongs to each person who creates it while performing a job
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Service Operations (Service Production)
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activities producing intangible and tangible products, such as entertainment, transportation, and education
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Staff Schedule
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assigned working times in upcoming days for each employee on each work shift
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Supplier Selection
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process of finding and choosing supplies from whom to buy
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Supply Chain Management (SCM)
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principle of looking at the supply chain as a whole to improve the overall flow through the system
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Supply Chain (Value Chain)
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flow of information, materials, and services that starts with raw-materials suppliers and continues adding value through other stages in the network of firms until the product reaches the end customer
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Total Quality Management (TQM)
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all activities involved in getting high-quality goods and services into the marketplace
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Transportation
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activities in transporting resources to the producer and finished goods to customers
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Utility
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product's ability to satisfy a human want or need
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Value-Added Analysis
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process of evaluating all work activities, materials flows, and paperwork to determine the value that they add for customers
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Warehousing
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storage of incoming materials for production and finished goods for distribution to customers
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