question

Assembly Line Layout

answer

a same-steps layout in which a product moves step by step through a plant on conveyer belts or other equipment until it is completed

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Business Process Reengineering

answer

rethinking and radical redesign of business processes to improve performance, quality, and productivity

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Capacity

answer

amount of a product that a company can produce under normal circumstances

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Competitive Product Analysis

answer

process by which a company analyzes a competitor's products to identify desirable improvements

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Consistency

answer

dimension of quality that refers to sameness of product quality from unit to unit

question

Detailed Schedule

answer

schedule showing daily work assignments with start and stop times for assigned jobs

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Fixed-Position Layout

answer

labor, equipment, materials, and other resources are brought to the geographic location where all production work is done

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Follow-Up

answer

operations control activity for ensuring that production decisions are being implemented

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Gantt Chart

answer

production schedule that breaks down large projects into steps to be performed and specifies the time required to perform each step

question

Goods Operations (Goods Production)

answer

activities producing tangible products, such as radios, newspapers, buses, and textbooks

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High-Contact System

answer

level of customer contact in which the customer is part of the system during service delivery

question

Inventory Control

answer

process of receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods

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ISO 9000

answer

program certifying that a factory, laboratory, or office has met the quality management standards set by the International Organization for Standardization

question

ISO 14000

answer

certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance

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Just-In-Time (JIT) Production

answer

type of lean production system that brings together all materials at the precise time they are required at each production stage

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Lean Production System

answer

production system designed for smooth production flows that avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes

question

Low-Contact System

answer

level of customer contact in which the customer need not be part of the system to receive the service

question

Make-To-Order Operations

answer

activities for one-of-a-kind or custom-made production

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Make-To-Stock Operations

answer

activities for producing standardized products for mass consumption

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Master Operations Schedule

answer

schedule showing which products will be produced, and when, in upcoming time periods

question

Materials Management

answer

process of planning, organizing, and controlling the flow of materials from sources of supply through distribution of finished goods

question

Operations Capability (Production Capability)

answer

special ability that production does especially well to outperform the competition

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Operations Control

answer

process of monitoring production performance by comparing results with plans and taking corrective action when needed

question

Operations Process

answer

set of methods and technologies used to produce a good or a service

question

Operations (Production)

answer

activities involved in making products, goods, and services for customers

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Operations (Production) Management

answer

systematic direction and control of the activities that transform resources into finished products that create value for and provide benefits to customers

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Operations (Production) Managers

answer

managers responsible for ensuring that operations activities create value and provide benefits to customers

question

Outsourcing

answer

replacing internal processes by paying suppliers and distributors to perform business processes or to provide needed materials or services

question

Process Layout (Custom-Product Layout)

answer

physical arrangement of production activities that groups equipment and people according to function

question

Product Layout (Same-Steps Layout)

answer

physical arrangement of production steps designed to make one type of product in a fixed sequence of activities according to its production requirements

question

Productivity

answer

the amount of output produced compared with the amount of resources used to produce that output

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Performance

answer

dimension of quality that refers to how well a product does what it is supposed to do

question

PERT Chart

answer

production schedule specifying the sequence of activities, time requirements, and critical paths for performing the steps in a project

question

Purchasing

answer

acquisition of the materials and services that a firm needs to produce its products

question

Quality

answer

combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"

question

Quality Control

answer

action of ensuring that operations produce products that meet specific quality standards

question

Quality Improvement Team

answer

total quality management tool in which collaborative groups of employees from various work areas work together to improve quality by solving common shared production problems

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Quality Ownership

answer

principle of total quality management that holds that quality belongs to each person who creates it while performing a job

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Service Operations (Service Production)

answer

activities producing intangible and tangible products, such as entertainment, transportation, and education

question

Staff Schedule

answer

assigned working times in upcoming days for each employee on each work shift

question

Supplier Selection

answer

process of finding and choosing supplies from whom to buy

question

Supply Chain Management (SCM)

answer

principle of looking at the supply chain as a whole to improve the overall flow through the system

question

Supply Chain (Value Chain)

answer

flow of information, materials, and services that starts with raw-materials suppliers and continues adding value through other stages in the network of firms until the product reaches the end customer

question

Total Quality Management (TQM)

answer

all activities involved in getting high-quality goods and services into the marketplace

question

Transportation

answer

activities in transporting resources to the producer and finished goods to customers

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Utility

answer

product's ability to satisfy a human want or need

question

Value-Added Analysis

answer

process of evaluating all work activities, materials flows, and paperwork to determine the value that they add for customers

question

Warehousing

answer

storage of incoming materials for production and finished goods for distribution to customers

Chapter 5 – Operations Management and Quality – Flashcards

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