question

Brian is struggling with the choice of publishing his new book, How to Cook Polish Barbeque, as an e-book or a paperback. Brian is addressing which core marketing aspect?

answer

Making product decisions

question

Effective promotion enhances a product or service's

answer

perceived value.

question

Even though they operate from out-of-the-way airports and offer few extra services, discount airlines like Ryanair and EasyJet have been successful. Consumers obviously consider

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the benefit of lower prices to be greater than the cost of reduced services and less convenience.

question

Marketers involved in supply chain management are constantly balancing

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the goal of minimizing costs against satisfying the service levels customers expect

question

Henry Ford's statement, "Customers can have any color they want so long as it's black," typified the __________ era of marketing

answer

production-oriented

question

Many firms with complex products have "missionary" salespeople who assist customers with problems and implementation programs. These salespeople rarely sell products but often become involved in and knowledgeable about specific customers' needs and wants. These salespeople focus on a(n) __________ orientation with their customers.

answer

relational

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__________ is communication by a marketer that informs, persuades, or reminds potential customers about a product.

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Promotion

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The importance of supply chain management is often overlooked in the study of marketing because

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many of the activities take place behind the scenes.

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Henriette offers financial counseling and management on a fee-only basis. She has found that different customers are willing to pay different rates for her services. This shows that her pricing decisions should depend primarily on

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how different customers perceive the value of her services

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Some discount stores put products in large bins and let consumers hunt and find bargains. The price these consumers pay includes

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the value of their time and energy.

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Yolanda is the new restaurant manager in a major hotel. When considering changes in the restaurant to improve benefits to customers, Yolanda will likely attempt to either provide the same quality at a lower cost or

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improve products and services at the same cost.

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The fundamental goal of marketers when creating goods, services, or combinations of both, is to:

answer

create value

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Value-driven firms constantly measure the __________ that customers perceive, compared to the prices of their offerings.

answer

benefits

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Marketing efforts designed to get the product or service to the right customer, when that customer wants it, are called

answer

supply chain management.

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After major hurricanes like Katrina, many ethical home repair and building supply businesses continue to charge pre-hurricane prices to their customers, even though due to the huge increase in demand they could charge much more. These firms probably recognize that

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lifetime profitability of relationships matters more than profits from a particular transaction.

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Of primary interest to marketers are __________ buyers.

answer

qualified potential

question

Near the end of the model year, Move-Them-Out automobile dealership had an unusually high inventory level. The manager increased her advertising spending and gave extra incentives to its salespeople. Move-Them-Out operates as if it were in the __________ era

answer

sales-oriented

question

The traditional marketing channel through which consumers most often find and purchase goods and services is known as

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B2C

question

The activity, set of institutions, and process for creating, capturing, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large is called

answer

Marketing

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Value is

answer

you get what you give

question

During the __________ era, firms had excess capacity and used personal selling and advertising to generate customers.

answer

sales-oriented

question

Jeff is going to sell sporting apparel, which he has already purchased from manufacturers, and has signed a deal agreeing to the volume he would sell monthly. He has researched his competition and talked to some customers and has decided on prices he will charge. Jeff has also developed a plan for promoting his business. Based on this description, which element of the marketing mix does Jeff still need to work on?

answer

Place

question

Many universities provide physical or electronic bulletin boards to facilitate ride-sharing and exchange of used books among students. These bulletin boards increase __________ marketing.

answer

C2C

question

When referring to "exchange," marketers are focusing on

answer

The trading of things of value

question

Internet sites, physical stores, and kiosks are most closely associated with which element of the marketing mix?

answer

Place

question

In the past, manufacturer's representatives did not have up-to-minute data about the products they were selling. Today, manufacturer's representatives are often provided online access to inventory data for the companies they represent. These online inventory systems allow companies to become more value-driven through

answer

sharing information across the organization.

question

By promoting perfume based on youth, style, and sex appeal, Calvin Klein is attempting to

answer

increase the perceived value of their products.

question

Christie has just started with a travel agency, and she has been offering clients and prospective clients a range of packaged tours. She is concerned, because the commissions she is earning on her sales are lower than she had hoped. Her colleague Peter, who has been with the agency for several years, is having a great deal of success by working closely with the clients, seeking their ideas, and building customized tour packages for each one based on their suggestions. Peter's approach is based on

answer

value cocreation.

question

As use of the Internet took off, car manufacturers were tempted to sell directly to consumers, but decided instead to continue to sell through their existing dealer networks. The car manufacturers considered switching from __________ to __________ marketing.

answer

B2B; B2C

question

Jeff opened a sporting apparel store and has signed a lease on the property. He has also signed an agreement with the manufacturer on the amount of merchandise he will sell and the promotions he will conduct. Based on this description, which aspect of the marketing mix does he still need to work on?

answer

Price

question

The process of value __________, in which customers collaborate in product design, often provides additional value to the firm's customers.

answer

cocreation

question

Traditionally, marketing activities have been divided into product, price, place, and promotion. Select the term that best describes the four Ps.

answer

marketing mix

question

The basic difference between a good and a service is that a good

answer

can be physically touched

question

Marketing has traditionally been divided into a set of four interrelated decisions known as the marketing mix, or four Ps, including all of the following EXCEPT

answer

Performance

question

One of the benefits of value-driven marketing is that attention to customer needs and wants will likely result in

answer

long-term relationships

question

Four Winds Art Gallery recently began offering appraisals of customers' art collections, in addition to continuing to sell paintings. Four Winds is

answer

expanding from offering just goods to also offering services.

question

When a tee shirt manufacturer states, "We only sell it in black because that way we can buy plenty of black fabric and run our plant efficiently," their statement reflects the views that were popular in which era of the evolution of marketing?

answer

Production-oriented

question

UPS, FedEx, DHL, and other shipping companies support other firms' __________ marketing goals.

answer

supply chain management

question

Marketing channel management is related to which of the four Ps?

answer

Place

question

Auction sites like eBay have increased opportunities for __________ marketing.

answer

C2C

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