question

Diversity always involves a. employee's individual differences. b. a quota system. c. mandatory affirmative action plans. d. legal constraints. e. similarities in product offerings.

answer

a. employee's individual differences.

question

Which of the following is one of the factors that has contributed to increased workforce diversity in the United States? a. Increased entry into the workforce of women and minorities b. Increased immigration into the United States c. Organizations becoming aware of the competitive advantages of diversity d. Legislation and legal actions e. All of these

answer

e. All of these

question

Looking around the room at a recent committee meeting, Eileen noticed that most of the participants were white males, although they differed in their national origin, their age, their religion, and their lifestyle. Eileen's committee is a. completely diverse. b. not at all diverse. c. exactly in the middle of the diversity continuum. d. somewhat diverse, but on the low end of the continuum. e. somewhat diverse, but on the high end of the continuum.

answer

d. somewhat diverse, but on the low end of the continuum.

question

Which of the following kinds of treatments play a role in diversity management? a. Preferential treatment b. Equal treatment c. Identical treatment d. Equitable treatment e. Differential treatment

answer

d. Equitable treatment

question

John, a corporate accountant in a large computer manufacturing firm, celebrates Cinco de Mayo with his family every year because of his a. age. b. race. c. ethnicity. d. gender. e. religion.

answer

c. ethnicity.

question

Which of the following BEST describes the principle of equitable treatment? a. All persons should be treated the same regardless of their differences. b. All persons should be treated equally but differently because of their differences. c. All persons should be treated the same because of their differences. d. All persons should be treated differently even if they are the same. e. Not all persons should be treated the same, even if they are the same.

answer

b. All persons should be treated equally but differently because of their differences.

question

Which law requires employers to treat people of different religions and national origins fairly in the workplace? a. Richard Osborn Act b. The Civil Rights Act of 1964 c. The Americans with Disabilities Act d. Sarbanes-Oxley Act e. Fair Credit Reporting Act

answer

b. The Civil Rights Act of 1964

question

For which of the following characteristics must employers make reasonable accommodations? a. Race b. National origin c. Gender d. Age e. Disability

answer

e. Disability

question

Which of the following is a major dimension of diversity? a. Sexual preference b. Personality c. Political outlook d. Gender e. Management style

answer

d. Gender

question

The average age of the U.S. workforce is a. increasing because of higher legal age limits for mandatory retirement. b. increasing because of immigration of older workers from other countries. c. increasing because more minorities are becoming part of the workforce. d. decreasing because of earlier retirement ages. e. decreasing because of immigration of younger workers from other countries.

answer

a. increasing because of higher legal age limits for mandatory retirement.

question

Which of the following is NOT true about older workers? a. Older workers tend to be more stable. b. Accident rates are lower for older workers. c. Older workers require higher levels of insurance coverage and medical benefits. d. Older workers can make greater contributions to productivity. e. Older workers tend to have more experience.

answer

b. Accident rates are lower for older workers.

question

Pam has been a highly valued production manager for a national grocery store chain for the last ten years, but she has been unable to move into the top management jobs, positions that are all held by men. What is Pam likely facing? a. Poor evaluations b. Career tracking c. Reverse discrimination d. Glass ceiling e. Mother syndrome

answer

d. Glass ceiling

question

Which of the following traits represent key components of diversity? a. Sexual orientation b. Special dietary preferences c. Political ideology d. Dual-career couples e. All of these

answer

e. All of these

question

The creativity argument suggests that more diverse organizations will be more competitive because they will a. be better able to understand different market segments. b. be characterized by multiple perspectives and ways of thinking. c. be better able to respond to changes in environment. d. become known among women and minorities as good places to work. e. have higher levels of productivity and lower levels of turnover and absenteeism.

answer

b. be characterized by multiple perspectives and ways of thinking.

question

Andy, a director of human resource management with a restaurant firm says, "Diversity in our organization results in higher job performance and lower turnover." Andy is using which argument to justify how diversity contributes to competitiveness? a. The resource acquisition argument b. The problem-solving argument c. The cost argument d. The creativity argument e. The systems flexibility argument

answer

c. The cost argument

question

Intel attends recruiting events such as a Hispanic chamber of commerce convention in order to attract diverse applicants. At these events, Intel's minority workers explain Intel's support for diversity. Thus, Intel is able to easily recruit talented minority employees. Which argument for diversity is demonstrated in Intel's actions? a. The systems flexibility argument b. The problem-solving argument c. The cost argument d. The marketing argument e. The resource acquisition argument

answer

e. The resource acquisition argument

question

The problem-solving argument suggests that more diverse organizations will be more competitive because they will a. be better able to understand different market segments. b. have a larger pool of unique information. c. be better able to respond to changes in its environment. d. become known among women and minorities as good places to work. e. have higher levels of productivity and lower levels of turnover and absenteeism.

answer

b. have a larger pool of unique information.

question

The systems flexibility argument suggests that more diverse organizations will be more competitive because they will a. be better able to understand different market segments. b. be characterized by multiple perspectives and ways of thinking. c. be better able to respond to changes in environment. d. become known among women and minorities as good places to work. e. have higher levels of productivity and lower levels of turnover and absenteeism.

answer

c. be better able to respond to changes in environment.

question

Which of the following is the BEST definition of empathy? a. Understanding that differences exist among people b. Tolerating behavior of others even though you do not understand it c. Openly discussing problems that you have with others d. Understanding the perspectives of others who are different e. Treating people fairly and equitably

answer

d. Understanding the perspectives of others who are different

question

Sometimes managers must realize that individual differences cause employees to act in very different ways, which suggests that workers cannot all be treated similarly. Which of the following is the BEST individual strategy for dealing with this issue? a. Understanding b. Communication c. Empathy d. Tolerance e. Training

answer

a. Understanding

question

Sung says, "My employer assigns a mentor to each new hire. Employees can discuss racial or sexual harassment issues with the mentor in confidentiality. If there is any wrongdoing, my employer's rules require a thorough investigation." Sung's employer is using which organizational strategy for dealing with diversity? a. Organizational policies b. Diversity training c. Organizational practices d. Individual differences e. Organization culture

answer

a. Organizational policies

question

Olive Garden restaurants actively work to recruit diverse applicants, accommodate diverse employees through flexible schedules and other means, and include diverse employees in decisions at every level of the organization. Which organizational strategy for dealing with diversity is shown in these actions by Olive Garden? a. Organizational policies b. Diversity training c. Organizational practices d. Individual differences e. Organization culture

answer

c. Organizational practices

question

Which of the following BEST represents a multicultural organization? a. A corporation that does business in many different countries b. A company that hires people of all races c. An organization where the top managers are all female d. A business that does not discriminate in providing services to its customers e. A firm that capitalizes on diversity and has few diversity problems

answer

e. A firm that capitalizes on diversity and has few diversity problems

question

A company has a workforce that is 40 percent ethnic minority and 60 percent white. Their top managers are made up of 10 percent minority personnel. The local community is composed 40 percent of people from minorities. Which of the criteria for a multicultural organization is this company violating? a. Pluralism b. Low levels of internal conflict c. Full integration of the informal network d. Absence of discrimination e. Full structural integration

answer

e. Full structural integration

question

At an elementary school, administrators provide a class that teaches individuals how to appreciate individual differences in the organization. These efforts are known as ____ training. a. diversity b. conflict c. integration d. informal network e. structure

answer

a. diversity

question

When every group in a company strives to understand other groups of people, then there is most likely ____ in the company. a. pluralism b. full structural integration c. an absence of prejudice and discrimination d. low levels of intergroup conflict e. increased bias

answer

a. pluralism

question

When a company's employees reflect the demographic makeup of the external labor market, then there is most likely ____ in the company. a. pluralism b. full structural integration c. an absence of prejudice and discrimination d. low levels of intergroup conflict e. increased bias

answer

b. full structural integration

question

When employees in a company tolerate and empathize with other coworkers, then there is most likely ____ in the company. a. pluralism b. full structural integration c. an absence of prejudice and discrimination d. low levels of intergroup conflict e. increased bias

answer

d. low levels of intergroup conflict

question

The process by which a company adapts to its environment is called a. organizational pluralism b. organizational conflict c. organizational integration d. organizational synergy e. organizational learning

answer

e. organizational learning

question

Employees who add value to the firm because of their expertise, background, or training are called ____ workers. a. knowledge b. conflict c. integration d. network e. structural

answer

a. knowledge

question

Refer to Scenario 8.1. Ray is concerned that if he hires female managers, they may not be given opportunities to advance to top management positions in the firm. Ray is concerned about a. racial discrimination. b. accommodations that might be legally required. c. the glass ceiling. d. diversity training. e. communication barriers.

answer

c. the glass ceiling.

question

Refer to Scenario 8.1. If Ray wants to hire the ethnic group that is expected to increase by the greatest percentage of the U.S. workforce over the next decade, he would hire more a. Hispanics. b. African Americans. c. whites. d. Asians. e. Native Americans.

answer

a. Hispanics.

question

The essence of EEO legislation encourages companies to recognize employees' individual differences as long as people are treated fairly.

answer

T

question

The average age of the workforce in the United States is actually decreasing despite the large numbers of baby boomers who are remaining in the labor market.

answer

F

question

The percentage of whites in the workforce is increasing, along with the increasing percentage of Hispanics.

answer

F

question

One of the main reasons for the existence of the glass ceiling is the reluctance on the part of some women to promote women into management positions.

answer

F

question

The problem-solving argument for diversity suggests that an increased pool of information is achieved when companies hire employees with different individual characteristics.

answer

T

question

The marketing argument assumes that diverse companies will have a better understanding of their different market segments.

answer

T

question

Some evidence suggests that, despite generational differences, there tends to be little conflict between older and younger women in the workplace.

answer

F

question

The major policy through which a company can present its position on diversity is the mission statement.

answer

T

question

Some organizations provide language training as a way to reinforce diversity efforts.

answer

T

question

While immigration and a living wage are key social issues that companies face, prison labor is considered to be more of a legal issue.

answer

F

question

____ refers to all of the pay and benefits provided to employees for the completion of work. a. Salary b. Pay substructure c. Total compensation d. Fair labor standards e. Incentives

answer

c. Total compensation

question

Which of the following employee behavioral outcomes is MOST likely under conditions of perceived internal inequity as compared to external inequity? a. Lower morale b. Higher conflict c. Lower satisfaction d. Lower motivation e. All of these

answer

e. All of these

question

Jorge, a supervisor for a large luxury hotel, compared his salary to other supervisors in the same organization. He found that his base pay was about 25 percent less than other individuals in similar supervisory jobs. Jorge is experiencing a. internal inequity. b. lateral inequity. c. position inequity. d. external inequity. e. compensation inequity.

answer

a. internal inequity.

question

Information used to assess external equity is likely collected with a. pay surveys. b. benefits administrators. c. compensation calculators. d. random telephone interviews. e. none of these.

answer

a. pay surveys.

question

____ occurs when a company indicates to employees the importance of certain behaviors by paying for such behaviors. a. Supporting b. Suggesting c. Spiraling d. Benchmarking e. Signaling

answer

e. Signaling

question

In general, salaries are paid to a. professionals. b. executives. c. line workers. d. all of these. e. both professionals and executives.

answer

e. both professionals and executives.

question

A laborer who is responsible for landscaping a local golf course likely receives a. a salary. b. a wage. c. broad incentive pay. d. no overtime. e. a pension but no worker's comp.

answer

b. a wage.

question

Which of the following would be considered a DISADVANTAGE of the use of above-market compensation? a. It may encourage voluntary turnover. b. It is less costly to the organization. c. It may create a culture of competitive superiority. d. It may not attract the highest-quality employees. e. It may encourage a sense of entitlement among employees.

answer

e. It may encourage a sense of entitlement among employees.

question

Organizations are MOST likely to be able to pay below-market compensation rates in an area with a. high unemployment. b. high cost of living. c. high wage levels. d. high labor costs. e. highly skilled workers.

answer

a. high unemployment.

question

One of the largest consulting firms in the world prefers to hire many entry-level consultants and then retain only about 10 percent by the third year. This strategy allows them to become acquainted with many workers and keep only the best. On the basis of this strategy, the firm pays below-market salaries. Which of the following is NOT a likely outcome of paying below-market rates? a. It may encourage voluntary turnover. b. It is less costly to the organization. c. It may create a culture of competitive superiority. d. It may not attract the highest-quality employees. e. It may lead to feelings of resentment among employees.

answer

c. It may create a culture of competitive superiority.

question

Which of the following is NOT a likely factor in determining an organization's compensation strategy? a. The organization's ability to pay b. The organization's legal context c. Influence of unions d. Location of the organization e. The organization's job classification system

answer

e. The organization's job classification system

question

The National Association for Law Placement (NALP) gathers and presents information about average compensation for attorneys, including data specific to regions, specializations, years of experience, and size of the firm. The NALP is creating a. a job evaluation. b. a pay survey. c. pay compression. d. external equity. e. a pay structure.

answer

b. a pay survey.

question

What is the general method used to determine the relative value or worth of jobs to an organization? a. Job analysis b. Comparable worth c. Job evaluation d. Compensable factors e. Pay compression

answer

c. Job evaluation

question

The U.S. postal system utilizes different job grades to pay employees, which is part of a a. job ranking system b. classification system c. regression-based system d. factor comparison method e. No method

answer

b. classification system

question

The job evaluation system that results in a number of job grades is called a. job ranking. b. the classification system. c. the point system. d. the factor comparison method. e. job analysis.

answer

b. the classification system.

question

Which job evaluation method identifies a job's various compensable factors for which the organization is willing to provide compensation? a. Job ranking b. Classification system c. Point system d. Job analysis e. Comparable worth

answer

c. Point system

question

An aspect of a job for which an organization is willing to provide compensation is called a a. comparable worth issue. b. pay grade. c. job class. d. compensable factor. e. job evaluation.

answer

d. compensable factor.

question

Which job evaluation method assesses jobs in a factor-related manner? a. Point system b. Factor comparison method c. Job ranking d. Classification system e. Regression-based system

answer

b. Factor comparison method

question

Which of the following would NOT be considered an argument in favor of knowledge-based pay? a. Employees focus on growth and the accumulation of new knowledge. b. The organization will gain flexibility. c. The organization will develop a more knowledgeable workforce. d. Assessing what a person knows is much easier than assessing what the person does. e. Employees are paid for what they are worth to the company.

answer

d. Assessing what a person knows is much easier than assessing what the person does.

question

While performing a job evaluation for a nursing home, Brad compared two jobs to a benchmark job. He found that the job of nurses' aide required a high level of physical effort, a moderate level of responsibility, and a low level of skill. By comparison, the job of occupational therapist had a low level of physical effort, but a high level of both responsibility and skill. Therefore, occupational therapists are paid more. Brad is using the ____ job evaluation technique. a. job- ranking b. classification system c. regression-based system d. job analysis e. factor comparison

answer

e. factor comparison

question

How does the United States rank in terms of the cost of benefits relative to that of other countries around the globe? a. Much higher b. A small percentage higher c. About the same d. Lower e. Costs cannot be compared across countries.

answer

d. Lower

question

When is pay compression MOST likely to develop? a. When employee skill levels increase faster than managerial skill levels b. When the market rate for starting salaries increases faster than organizations can give raises to existing employees c. When an organization's internal resources increase faster than it is able to hire new employees d. When the organization can provide monetary rewards more easily than intangible benefits e. When existing employees make more than new entrants in the organization

answer

b. When the market rate for starting salaries increases faster than organizations can give raises to existing employees

question

When Piccadilly Cafeterias filed for bankruptcy protection in the fall of 2003, its pension fund did not have enough assets to cover expected future payments. Which law ensures that retirees will receive their pensions as promised? a. Tax Reform Act of 1986 b. Tax Reform Act of 1997 c. ERISA d. FMLA e. Economic Recovery Tax Act

answer

c. ERISA

question

Which mandated employee benefit is designed to provide a basic subsistence payment to employees between jobs? a. Unemployment insurance b. Social security c. Workers' compensation d. Medical insurance e. Accidental death and dismemberment insurance

answer

a. Unemployment insurance

question

Which mandated type of insurance covers individuals who suffer a job-related illness or accident? a. Unemployment insurance b. Social security c. Workers' compensation d. Health insurance e. Accidental death and dismemberment insurance

answer

c. Workers' compensation

question

Which of the following is NOT a mandated benefit? a. workers' compensation b. social security c. unemployment insurance d. private pension plan e. all of these benefits are mandated

answer

d. private pension plan

question

Which of the following is NOT a nonmandated benefit? a. paid time off b. workers' compensation c. health insurance d. defined benefit plan e. defined contribution plan

answer

b. workers' compensation

question

A special program that helps prevent employee sickness is called a(n) a. defined contribution plan b. employee assistance plan c. wellness program d. defined benefit plan e. workers' compensation

answer

c. wellness program

question

A special program that helps employees with drug or alcohol problems is called a(n) a. cafeteria-style benefits plan b. employee assistance plan c. wellness program d. defined benefit plan e. workers' compensation

answer

b. employee assistance plan

question

A program that allows employees to select the benefits they want is called a(n) a. cafeteria-style benefits plan b. employee assistance plan c. wellness program d. defined benefit plan e. workers' compensation

answer

a. cafeteria-style benefits plan

question

Refer to Scenario 9.1. Chocolatta University administrators justify the high costs of its benefits programs by espousing which particular theory? a. Equity theory b. Efficiency wage theory c. Motivational theory d. Expectancy theory e. Reinforcement theory

answer

b. Efficiency wage theory

question

Andy, a regional manager for an office supply retail company, must formally evaluate each one of his immediate employees every year. This process is known as a. benchmarking. b. feedback interview. c. 360-degree feedback. d. discipline documentation. e. performance appraisal.

answer

e. performance appraisal.

question

Which of the following was NOT given as a reason for the importance of performance appraisal? a. It helps managers assess the quality of their recruitment and selection activities. b. It provides documentation that an organization's promotion and reward allocation activities are nondiscriminatory. c. It plays a large role in allocation of profit-sharing rewards to employees. d. It provides useful input into an organization's human resource planning process. e. It provides feedback to employees, which may enhance their motivation and development.

answer

c. It plays a large role in allocation of profit-sharing rewards to employees.

question

Which of the following is one of the different terms for performance appraisal? a. performance evaluation b. performance review c. employee appraisal d. employee evaluation e. all of these are different terms for performance appraisal

answer

e. all of these are different terms for performance appraisal

question

What should be considered the ultimate goal of performance appraisal? a. To provide performance information in a useful form b. To provide information about an individual's performance on all relevant dimensions c. To be able to improve performance on the job d. To document employment-related decisions based on performance e. To determine equitable rewards

answer

c. To be able to improve performance on the job

question

Which of the following is NOT considered one of the responsibilities of the organization in the performance appraisal process? a. To develop the general performance appraisal process b. To determine the timing of the performance appraisals c. To make clear and specific performance standards available to managers d. To have the ratee express a clear, unbiased view of his or her performance e. To communicate performance standards to employees

answer

d. To have the ratee express a clear, unbiased view of his or her performance

question

The role of the rater in the performance appraisal process includes all of the following EXCEPT a. helping to develop clear performance standards. b. collecting information about employee performance behaviors. c. learning organizational performance standards. d. requiring the ratee to gain an understanding of how his or her behavior affects performance. e. preparing the employee to work at desired levels.

answer

d. requiring the ratee to gain an understanding of how his or her behavior affects performance.

question

Which of the following factors could impact a supervisor's motivation, rather than ability, to provide a meaningful performance appraisal? a. Inadequate job knowledge b. Favoritism toward specific workers c. Inadequate opportunity to observe employee performance d. Changing technology, which may impact the supervisor's understanding of job tasks the employee is required to perform e. The supervisor's being promoted from a different functional area of the organization

answer

b. Favoritism toward specific workers

question

____ are the most frequently utilized source of information in the appraisal process. a. Supervisors b. Peers c. Subordinates d. Customers e. Upper managers

answer

a. Supervisors

question

360-degree feedback utilizes information collected from a. customers. b. employees. c. supervisors. d. subordinates. e. all of these.

answer

e. all of these.

question

A ____ method of performance appraisal involves directly assessing each employee next to other employees. a. paired comparison b. 360-degree c. BARS d. rating e. graphic rating scale

answer

a. paired comparison

question

Which method of performance appraisal involves grouping employees into frequencies of performance evaluations? a. Ranking b. Paired comparison c. Forced distribution d. Behaviorally Anchored Rating Scales (BARS) e. Critical incident

answer

c. Forced distribution

question

Supervisor Katy is establishing a list of the best to worst performers in the department. Which performance appraisal method is Katy utilizing? a. Paired comparison b. Behaviorally Anchored Rating Scales (BARS) c. Behavioral Observation Scale (BOS) d. Forced distribution e. Simple ranking

answer

e. Simple ranking

question

Which of the following is NOT a potential problem associated with the use of graphic rating scales in the performance appraisal process? a. Attribution of too much objectivity to results b. Leniency or severity error c. The number of included performance dimensions must be restricted to a few d. Halo error e. Range restriction

answer

c. The number of included performance dimensions must be restricted to a few

question

Which type of performance appraisal rating method focuses on particularly good or bad performance? a. Behaviorally Anchored Rating Scales (BARS) b. Behavioral Observation Scale (BOS) c. Management By Objective (MBO) d. Critical incident method e. Graphic rating scale

answer

d. Critical incident method

question

Which type of performance appraisal rating method is particularly reliable because examples of performance are provided in the categories of evaluation? a. Behaviorally Anchored Rating Scales (BARS) b. Paired comparison method c. Management By Objective (MBO) d. Critical incident method e. Graphic rating scale

answer

a. Behaviorally Anchored Rating Scales (BARS)

question

The performance appraisal of a restaurant includes sections that require employees and managers to develop goals for the next rating period. This restaurant is apparently using which performance appraisal method? a. 360-degree feedback b. Behaviorally Anchored Rating Scales (BARS) c. Simple ranking d. Management by Objective (MBO) e. Critical incident

answer

d. Management by Objective (MBO)

question

The following item appears on a student evaluation form, to assess a student's preparation outside of class. What type of performance appraisal is represented by this example? 1 = Often unprepared when called on. Frequent late assignments. 2 = Sometimes unprepared when called on. Hands in 2-3 assignments late. 3 = Unprepared on occasion, but not often. Hands in 2 or fewer late assignments. 4 = Usually well-prepared when called on, but may be unprepared on 1-2 occasions. All assignments handed in on time. 5 = Always prepared when called on. Hands in every assignment early or on time. a. Management by Objective (MBO) b. Critical incident c. Simple ranking d. Behaviorally Anchored Rating Scales (BARS) e. 360-degree feedback

answer

d. Behaviorally Anchored Rating Scales (BARS)

question

At Lorenzo's workplace, the performance appraisal process includes measurements of organizational citizenship behaviors, such as volunteering for unpleasant tasks and helping new employees socialize into the work team. Lorenzo's employer is a. enforcing job requirements. b. using inappropriate information. c. committing a halo error. d. relying on a ranking method. e. rating contextual performance.

answer

e. rating contextual performance.

question

When a rater compares people against one another instead of using a set standard, which type of error is the rater exhibiting? a. Projection b. Halo c. Horns d. Contrast e. Distributional

answer

a. Projection

question

When a rater tends to use only one part of a rating scale, this is known as a. distributional error. b. contrast error. c. halo error. d. horns error. e. projection error.

answer

a. distributional error.

question

Which career stage may involve individuals' viewing work as less important and nonwork activities as more important? a. Maintenance b. Disengagement c. Establishment d. Exploration e. Trial

answer

b. Disengagement

question

What is the final step in the career planning process? a. Individual assessment b. Career counseling c. Exploration d. Communication e. Trial

answer

b. Career counseling

question

What mechanism in the career planning process is designed to align the organization's and individual's expectations of the individual's role and career prospects within the organization? a. Individual assessment b. Specification of career paths c. Performance management d. Communication e. Career counseling

answer

e. Career counseling

question

All of the following would place limitations on the effectiveness of career planning EXCEPT a. individuals may find new opportunities outside the employing organization at unexpected times. b. the organization has little flexibility in altering the career paths it predicts for its employees over time. c. the organization's human resource needs can change over time. d. unanticipated mergers and acquisitions can change career opportunities. e. people can experience changes in interests or priorities.

answer

b. the organization has little flexibility in altering the career paths it predicts for its employees over time.

question

Which of the following is NOT a true statement regarding the individual perspectives on careers? a. Individuals who closely monitor their careers understand the reasons for success and failure. b. An individual's perception of work success or failure has an important impact on his or her self image. c. Individuals can rely on their employer to manage their careers. d. Individuals who take responsibility for their careers are prepared to deal with career setbacks. e. Individuals directly experience the impact of career events.

answer

c. Individuals can rely on their employer to manage their careers.

question

Which career stage may involves individuals' analysis of their own competences and skills. a. Maintenance b. Individual assessment c. Establishment d. Exploration e. Trial

answer

b. Individual assessment

question

What is the first step in the career planning process? a. Individual assessment b. Career counseling c. Exploration d. Communication e. Trial

answer

a. Individual assessment

question

The type of error that involves giving low ratings to all employees by using unrealistically high standards is called: a. central tendency b. halo error c. horns error d. leniency e. severity

answer

e. severity

question

The type of error that involves giving average ratings to all employees is called: a. central tendency b. halo error c. horns error d. leniency e. severity

answer

a. central tendency

question

The type of error that involves giving low ratings to an employee based on one performance dimension is called: a. central tendency b. halo error c. horns error d. leniency e. severity

answer

c. horns error

question

The process of dealing with individuals in a company who are represented by a union is called: a. labor relations. b. benchmarking. c. total quality management. d. management by objectives. e. negotiated contracting.

answer

a. labor relations.

question

____ is the process by which managers and union representatives negotiate the terms and conditions of employment. a. Benchmarking b. Total quality management c. Negotiated contracting d. Management by objectives e. Collective bargaining

answer

e. Collective bargaining

question

Which of the following acts required management to bargain with labor unions in good faith? a. Taft-Hartley Act b. Wagner Act c. Landrum-Griffin Act d. Sherman Act e. Union Shop Act

answer

b. Wagner Act

question

Which of the following acts required labor unions to bargain with management in good faith? a. Taft-Hartley Act b. Wagner Act c. Landrum-Griffin Act d. Sherman Act e. Union Shop Act

answer

a. Taft-Hartley Act

question

Overall, union membership since 1955 has been a. holding steady. b. increasing greatly. c. constant. d. erratic. e. decreasing at an alarming rate.

answer

d. erratic.

question

The earliest unions to be developed in the United States represented specific types of workers and were known as a. professional networks. b. job societies. c. worker permit groups. d. trade associations. e. craft unions.

answer

e. craft unions.

question

The first major union to have a significant impact in the United States was called the a. American Federation of Labor. b. Knights of Labor. c. Congress of Industrial Organizations. d. Captains of Workers. e. Labor Club Organization.

answer

b. Knights of Labor.

question

The American Federation of Labor focused on what types of work? a. Blue-collar jobs b. Craft-based jobs c. Professional-level jobs d. Secretarial jobs e. White-collar jobs

answer

b. Craft-based jobs

question

The Taft-Hartley Act of 1947 outlawed a. union membership. b. collective bargaining. c. union shops. d. union stewards. e. union negotiations of working conditions.

answer

c. union shops.

question

The Landrum-Griffin Act of 1959 requires national labor unions to elect new leaders every ____ years. a. two b. three c. five d. ten e. fifteen

answer

c. five

question

Which of the following is the MOST accurate statement? a. Union-management relations are more hostile today than they were in the past. b. Unions are more powerful today than in the past, compared to the power of employers. c. Unions today rarely struggle with traditional, basic issues, such as wages. d. As unions have become smaller, their power has diminished. e. Employers today are controlled almost completely by powerful unions, due to increased regulation of business.

answer

d. As unions have become smaller, their power has diminished.

question

Which of the following issues are receiving more attention from unions in recent years? a. Wages and hours b. Health benefits c. Pension benefits and job security d. Union membership e. New labor legislation

answer

c. Pension benefits and job security

question

Once a bargaining unit has been determined, what is the next step in the unionization process? a. Having to get 30 percent of eligible workers to sign authorization cards b. Conducting a secret ballot election c. Petitioning the NLRB to hold an election d. Instituting grievance procedures for dispute resolution e. Collective bargaining over a labor contract

answer

a. Having to get 30 percent of eligible workers to sign authorization cards

question

Which of the following is necessary in order for decertification to occur? a. The union must have served as the collective bargaining agent for the employees for at least one year. b. No labor contract can currently be in force. c. A majority of the members of the bargaining unit must vote for decertification. d. All of these. e. Both the union must have served as the collective bargaining agent for the employees for at least one year and no labor contract can currently be in force.

answer

e. Both the union must have served as the collective bargaining agent for the employees for at least one year and no labor contract can currently be in force.

question

Which of the following is NOT a mandatory subject of collective bargaining? a. Wages b. No-strike clauses c. Pension benefits d. Health benefits e. Working hours

answer

b. No-strike clauses

question

The International Brotherhood of Teamsters (a union representing truck drivers and others) collectively bargains with Univar, the largest distributor of chemical products in the United States. Prior to collective bargaining, who should have the responsibility of examining the financial condition of Univar? a. Univar b. The Teamsters' leadership c. Truck drivers who are members of the Teamsters d. Both Univar and the Teamsters' leadership e. Univar, the Teamsters' leadership, and truck drivers who are members of the Teamsters

answer

d. Both Univar and the Teamsters' leadership

question

Which of the following is the term given to items such as wages, working hours, and benefits? a. Mandatory items b. Permissive items c. Negotiated items d. Price-point items e. Strike items

answer

a. Mandatory items

question

In negotiating a labor agreement, the union has decided that a pay raise of $1 per hour for every employee is the minimum they will accept. If they are offered less than that, they will strike. This amount is called the a. union resistance point. b. management resistance point. c. union target point. d. management target point. e. midpoint.

answer

a. union resistance point.

question

Which of the following tactics is illegal? a. Picketing b. Boycotts c. Economic strikes d. Lockouts e. All of these

answer

e. All of these

question

Which of the following types of arbitration gives the parties the MOST incentive to reach a settlement on their own? a. Target point arbitration b. Take-it-or-leave-it arbitration c. Strike-based arbitration d. Neutral arbitration e. Final-offer arbitration

answer

e. Final-offer arbitration

question

Who normally conducts the first level of dispute resolution between a union member and an employer? a. The union president b. A member of the board of directors of the union c. The shop president d. The sergeant at arms e. The shop steward

answer

e. The shop steward

question

Idalia, a union member working in a union shop, has a disagreement with her supervisor about overtime pay. She goes to Nancy, her shop steward, with the complaint. What options does Nancy have to resolve this dispute? a. Nancy can suggest that the supervisor be disciplined. b. Nancy can call for workers to strike. c. Nancy can ask Idalia to serve as an arbitrator for the dispute. d. Nancy can tell Idalia that the supervisor's decision is appropriate. e. Nancy can request a secret ballot election.

answer

d. Nancy can tell Idalia that the supervisor's decision is appropriate.

question

Which of the following is NOT one of the reasons that labor unions oppose the use of prison labor? a. It is very easy to deny prisoners the right to form a union. b. Prison labor displaces low-wage workers in the economy. c. Prison labor does little to prepare prisoners for re-entry into the workforce following their release. d. Prisoners are exploited because their wages are so low. e. There are more prisoners today, so more work is done though prison labor.

answer

a. It is very easy to deny prisoners the right to form a union.

question

One of the biggest challenges that increased technology presents to unions is that a. younger workers are at a disadvantage. b. telecommuting is increasing. c. work can be performed with fewer employees. d. disabled workers need reasonable accommodations. e. employees need training.

answer

c. work can be performed with fewer employees.

question

A(n) ____ shop agreement requires new hires to join a union within a specified period of time. a. arbitration b. mediation c. strike d. closed e. union

answer

e. union

question

A(n) ____ shop agreement requires a firm to hire individuals who are already union members. a. arbitration b. mediation c. strike d. closed e. union

answer

d. closed

question

____ are unions organized at the level of a single organization or region. a. Nationals b. Internationals c. Stakes d. Locals e. None of these

answer

d. Locals

question

Each local has an important elected position called the a. shop steward b. executive head. c. department head. d. dean of negotiations. e. labor-mgt negotiator.

answer

a. shop steward

question

____ items may be included in the collective bargaining if both parties agree. a. Mandatory b. Oblique c. Permissive d. Progressive e. Regressive

answer

c. Permissive

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