Integrated Marketing Communications Analysis Narrative Essay Example
IGA, the third-largest supermarket organization in Australia, operates a network of 1300 independently owned stores. These stores leverage their buying power through Metcash and operate under a common brand to minimize marketing and advertising costs. In the past year, IGA has expanded or renovated 113 stores, implementing benchmarking systems and mobile retail merchandise services to support store owners. This promotional plan analyzes the components of creating a promotional budget for a new IGA Supermarket store, including advertisement, public relations, sales promotion, and personal selling. The plan encompasses all stages of communication between the seller and potential customers.
The text discusses advertising, sales tactics, and promotional activities in relation to a promotional plan. It emphasizes the importance of four basic components: advertising, personal selling, emphasizing product and service quality, and various promotional strategies such as introducing new employees, promoti
...ng special events, and stimulating sales. It suggests that a successful promotional plan should consider the three basic ingredients of advertising, personal selling, and sales promotion to create the best promotional mix to communicate with potential customers. The text also mentions that Coles and Woolworths are major grocery retailers that utilize these concepts.
The main focus of IGA supermarkets is on the advertising concept, which is why they typically spend approximately $100 million annually. In contrast to Coles and Woolworths, their advertising budget represents 20-30% of Cole's annual advertising budget. This difference distinguishes the leading chains (Coles and Woolworths) from IGA. (Promotional Budgets, Pride, Elliott, Rundle-Thiele, Waller, Paladino, Ferrell, 2007, Marketing: Core Concepts and Applications, pp 421).
The role of promotion for IGA supermarkets is to stimulate product demand and create awareness of their services, which offer competitive prices compared
to Coles and Woolworths. The objectives of IGA's promotion include improving customer loyalties and total revenue. These objectives involve creating awareness, stimulating demand, retaining loyal customers, facilitating reseller support, combating competitive promotional efforts, and reducing sale fluctuations.
Determining a promotional budget can be challenging, as it could be either significantly lower or higher than what was initially forecasted.
There are several steps to determining how much money to allocate for your promotional budget and deciding where to spend it to benefit your business. First, include expenses in your budget for promotional tactics such as flyers, brochures, newspaper ads, and television commercials. Second, develop a budget at the start of the year by obtaining cost estimates. Third, consider the promotions you plan to offer throughout the year when determining your budget. Monitor your competitors' ads, promotions, and sponsored events to get a rough estimate for a promotional budget if you are a new business. However, avoid simply copying your rivals' spending habits or promotional mix. Instead, use the information as a guide. For a more accurate budget determination, create a wishlist of promotional methods that align with your objectives.
This report concludes that IGA Supermarkets can thrive in the grocery market by offering quality products and services at competitive prices. To achieve this, a certain percentage of sales will be reinvested back into the community. The promotional activities employed by IGA include Personal Selling, Sale Representatives, Telemarketing, Direct Marketing, and Flyers/brochures in mailboxes for locals. The budget for these activities is as follows: 2000 catalogues/brochures costing $2500, a Yellow Pages informational listing for $300 per year, print advertisements in the local newspaper costing $1000, product samples costing $2500,
point-of-sale purchase displays costing $5000, and banner advertisements for the internet costing $3000. The total promotional budget is set at $14,300 according to Table #1 which presents estimates of the promotion needs based on revenue made and establishes a percentage of gross revenue dedicated to promotion.
Conclusion
This report has determined that IGA Supermarkets can succeed in the grocery market by offering quality products and services at lower prices compared to competitors Coles and Woolworths. However, it is crucial for IGA to maintain customer loyalty through long-term commitment and regularly reassess its promotional budget to address any issues that may arise.
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