Chapter 10 Communicating for Results: A guide for Business and the Professions – Flashcards
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Important Elements of Initial Team Construction
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Commitment and Preparation
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Active listening
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1) Receive 2) interpret 3)check 4) Repeat 1-3
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Elements of Commitment
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1) Open-minded 2) Involve all personality types
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Myers-Brigg Personality Types
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Extroverts/Introverts, Agreeable, Conscientious, Emotionally Stable, Open to New Experiences
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Task Roles
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Give/Seek information, Give/seek opinions, Elaborate, Energize, Review, Record
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Maintenance Roles
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Encourage, Harmonize, Relieve Tension, Gatekeeper
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Two Types of Roles
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Task and Maintenance
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Dysfunctional Behaviors
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Blocking, Aggression, Storytelling, Recognition seeking, Dominating, confessing - drama/anxiety, special interests outside of tasks, distracting, withdrawing
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Dealing With Behaviors
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Plan opening and meeting flow, seat people strategically, avoid making eye contact with trouble maker, assign tasks, assign speaking order, stop behavior, give praise for positive behaviors
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Leadership can result in
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Goodness or evil
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Three dynamics of leadership at work at same time
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Context, Leader, Follower
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Two Exemplary Leader Characteristics
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Competence and Honesty
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Downside of high-performing teams
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Limited Forgiveness, Burn Out
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Leadership Communication Skills
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Commitment/participation, active listening, open-mindedness, flexibility
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Meeting Leadership
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Be committed, Be prepared, support majority opinion
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Extrovert
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Comfortable, Sociable, talkative
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Agreeable
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Focused, Cooperative, trusting
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Emotional Stability
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Security of team member, calm, enthusiastic
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Conscientiousness
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Focused, responsible, dependable
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Open to Experience
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Broad range of interests, creative, imaginative
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Open-mindedness
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Listen, Respect, Entire group benefit
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Leadership Theories
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Behavioral, Situational, Recent
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Behavior Theories
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Trait, Function, Three-dimension
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Trait Theory
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Leaders are born. Genetic.
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Function Theory
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Determined by task and maintenance functions. Certain functions must be performed to be successful.
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Three-dimension Theory
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Autocratic, Democratic, laissez-faire
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Autocratic
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Absolute in power or authority
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Democratic
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A leadership style which includes employees in decision-making
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Laissez-faire
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Not interfering
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Situational contingency
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Fiedler. Function of power, task and relationship.
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Situational Leadership
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Hersey/Blanchard. Change style to fit situation. delegating, participating, selling, telling.
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Path-Goal
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House. Depends on leaders ability and groups needs.
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Normative Decision
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Decision tree approach. Step-by-step guide.
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Transformational
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Charismatic from the heart
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Servant leadership
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leadership that begins with service to others.
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Leadership
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Use of power to promote the goal accomplishment and maintenance of the group.
