True & False – Flashcards
Unlock all answers in this set
Unlock answersquestion
The power of a good or service to satisfy a human need is called utility.
answer
True
question
2. The basic premise of reinforcement is that behavior that is rewarded is likely to be repeated and behavior that is punished is less likely to recur.
answer
True
question
3. The high level of morale at Southwest Airlines does not have a significant impact on productivity, absenteeism, and employee turnover.
answer
False
question
4. According to the hierarchy of needs concept, people satisfy their needs in order of importance.
answer
True
question
5. Strikes usually occur after a labor contract expires because almost every contract contains a clause prohibiting strikes during the life of the contract.
answer
True
question
6. The personal force causing someone to behave in a particular way is called morale.
answer
False
question
7. The need for esteem may be satisfied through personal accomplishments, promotion to more responsible positions, and honors and awards. ________
answer
True
question
8. The basic premise of reinforcement is that behavior that is rewarded is likely to be repeated and behavior that is punished is less likely to recur.
answer
True
question
9. Motivation, morale, and satisfaction of employees' needs are interrelated.
answer
True
question
10. The logical outcome of the assumptions underlying Theory X is a highly controlled work situation in which managers make all decisions and workers carry them out.
answer
True
question
11. Employee stock ownership plans (ESOPs) provide considerable employee incentive and increase employee involvement.
answer
True
question
12. An organization of workers acting together to negotiate their wages and working conditions with employers is called a labor union.
answer
True
question
13. Although labor contracts may vary according to the length of time they cover, all contracts have an expiration date.
answer
True
question
14. An injunction is a court order requiring a person or group either to perform some act or to refrain from performing some act.
answer
True
question
15. The most commonly cited reason for joining unions is to decrease feelings of alienation among workers.
answer
True
question
16. An organization of workers acting together to negotiate their wages and working conditions with employers is called a labor union.
answer
True
question
17. If at least 30 percent of the employees sign authorization cards, the organizers generally request that the firm recognize the union.
answer
True
question
18. A work schedule that allows employees to work ten hours a day for four days instead of eight hours a day for five days is an example of a flextime system. ________
answer
True
question
19. When new employees are required to join a union after a specified probationary period, the arrangement is said to be a union shop. ________
answer
True
question
20. The AMA defines marketing as "The activity, set of institutions, and process for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large."
answer
True
question
21. Marketing activities amount to about one-half of every dollar that consumers spend. ________
answer
True
question
An analytic process combines raw materials or components to create a finished produce
answer
False
question
Today, the American economy is characterized as a service economy
answer
True
question
When labor-intensive technology is used, people must do most of the work
answer
true
