Work Place Observation and Culture Essay Example

consistently implemented in the company's daily operations. To promote teamwork and facilitate collaboration among associates, Bank of America has established Team Bank of America. By encouraging professional career advancement, community development, and organizing activities for associates and their families, Team Bank of America fosters a supportive environment.

An essential role played by Team Bank of America involves organizing events and educational programs aimed at enhancing associates’ proficiency in leadership, management, and communication. Such skills include interpersonal skills, budget management, delegating, people management, conflict resolution, and organization. Bank of America’s NCG (Network Computing Group) is dedicated to providing effective and efficient technological solutions that offer a competitive edge to our business partners. The NCG group is responsible for providing technological services to different business partners and divisions. It continually develops new systems and networks to cater to the organization's needs and maintain its competitiveness. Recently, the group developed a system that automatically merges clients who have multiple profiles in the bank.

Utilizing acronyms in various forms of communication, such as meetings and emails, can enhance efficiency by reducing search and service times for clients. This ultimately results in a more positive client experience and cost savings for the company due to reduced talk time. However, it is important to keep in mind that an overabundance of acronyms may lead to confusion among clients or vendors who are not familiar with them, as they are commonly used by all organizations, including Bank of America.

Understanding the correct use of acronyms is vital for associates, as is adhering to a financial institution's dress code to maintain the company's reputation. If advisors and executives choose to wear casual attire like ripped jeans

and flip flops, it could negatively impact the business' image. Given the significant importance of first impressions, dressing appropriately should always be considered.

Bank of America mandates to its associates to exhibit professionalism, courtesy, and knowledge to their clients. They have an enforced dress code policy that significantly enhances the professional behavior, appearance, and attitude of their associates even in call centers. Furthermore, Bank of America showcases the company's journey towards progress and development through various visual aids such as photos, timelines, and stories displayed in different banking facilities and business structures. The displays also highlight the bank's involvement in nonprofit organizations and employee-initiated events.

Sunset Parking Services (SPS) provides full-service parking management solutions in San Diego. Their offerings include special event parking, parking lot management, and valet services. The following information serves as a point of reference for both associates and clients, outlining the company's dedication to its customers, shareholders, and employees.

Using the valet division as an illustration, we can demonstrate the communication process within SPS. At the lowest level, an account manager supervises a team of valets linked to a particular restaurant location. The account manager then conveys information to a district manager who oversees about seven to eight accounts. The valet division manager is the next level of management in communication, and this person is accountable for all accounts.

SPS emphasizes a clear mission statement that centers around offering safe and welcoming access to parking. The company stresses the importance of providing friendly and efficient service, and requires all employees to complete a course on the company's goals and objectives. Ultimately, all division managers report directly to the CEO.

SPS addresses workplace ethics and behavior in

meetings with all employees, highlighting the challenge posed by employee theft due to its ease and feasibility. Nonetheless, SPS upholds a zero tolerance policy towards such theft and stresses the significance of honesty and professionalism as traits for employees to take pride in.

The company has set a strict dress code that all employees must adhere to in order to demonstrate professionalism and pride in their work. The dress code prohibits visible tattoos, facial hair, and requires white shoes and a black belt with a tucked-in shirt. There are also location-specific regulations that apply to all employees equally. Additionally, the company enforces a zero-tolerance policy for cell phone usage and any form of cursing.

Implementing these basic rules can enhance the professional image of a company and its staff. Advances in technology have impacted the valet industry, not through a computer program, but by changing the way car keys are manufactured. Previously, lost keys were easily and inexpensively replaced. However, with the prevalent use of keyless cars, a small device is used instead to open and start vehicles.

SPS has been concerned about the high cost of replacing keys, which can sometimes be as much as $500. In order to reduce incidents related to lost or damaged keys, SPS has held meetings with employees to discuss key safety and put safer practices in place. The employees are now more responsible for their mistakes when handling the new keys. Barnes ; Noble, Inc. is a large book retailer with 800 stores across all 50 states, making it a Fortune 500 company. Barnes ; Noble is also recognized as the top bookseller brand in the US for the fifth year

running, according to the EquiTrend Brand Study by Harris Interactive.

Following Amazon's triumph in the realm of online shopping, Barnes and Nobles became trailblazers in the market by introducing the idea of a book superstore that merged music, books, DVDs, games, and magazines within a comfortable environment featuring internet cafes and an exclusive ambiance that appeals to various cultures and faiths. Boasting the United States' second biggest coffee house, Barnes and Nobles creates a welcoming atmosphere for individuals to relax and unwind. Consequently, numerous states have embraced Barnes and Nobles as a cornerstone of their communities owing to its multitude of attractive amenities.

Barnes and Nobles is a popular choice for college students due to its varied culture, social environment, and vast assortment of books. Being a significant e-commerce conglomerate, it enables customers to browse online for hard-to-find books, music genres, DVDs, and games. The website boasts an extensive range of available in-print book titles that can be delivered promptly. In addition, Barnes and Nobles enhances its selection with over 30 million listings from nationwide rare book dealerships selling used or out-of-print options.

Barnes and Nobles, a leading specialty retail company, attracts millions of monthly visitors from over 200 countries. The 2007 American Customer Satisfaction Index rates the company highly for customer satisfaction. Barnes and Nobles' mission statement is inspired by the values of the books they sell, aiming to become America's finest specialty retail business. They strive to offer customers valuable resources while fostering the growth and development of their dedicated booksellers. Additionally, they aim to be a beneficial presence in their served communities.

The Ritz Carlton Hotel is dedicated to providing excellent service to customers and booksellers.

With 70 locations worldwide and a century of experience, the hotel has established itself as a leader in hospitality. Plans for expansion are underway. The Gold Standards of the Ritz Carlton include the Credo, Motto, Three Steps of Service, Service Values, 6th Diamond, and Employee Promise. The hotel's 32,000 employees embody these standards. The Credo expresses the hotel's commitment to ensuring guests feel cared for and comfortable during their stay.

The Ritz-Carlton Hotel Company is committed to delivering exceptional service and amenities to its guests in an atmosphere that combines warmth and refinement to create a rewarding experience promoting well-being. Additionally, the staff strives to anticipate and fulfill all of their guests' needs, even those that may not be explicitly expressed.

L. C. states that their motto, "We are Ladies and Gentlemen serving Ladies and Gentlemen," embodies the exceptional service provided by their staff. The three steps of service include a genuine and welcoming greeting.

Address the guest by their name and ensure their needs are anticipated and fulfilled.

Express a heartfelt farewell by using the guest's name. Embrace the Ritz-Carlton Service Values and make a commitment to building lasting relationships with guests. Aim to create loyal Ritz-Carlton guests for life.

I am committed to fulfilling both stated and unstated desires and requirements of our guests. As an authorized representative, I strive to design unparalleled, unforgettable, and individualized moments for them. Moreover, I acknowledge my responsibility in accomplishing the Key Success Factors, endorsing Community Footprints, and establishing The Ritz-Carlton Mystique.

. Continuously striving to enhance The Ritz-Carlton experience, I take ownership of resolving all guest problems promptly.

I foster a culture of collaboration and mutual support to meet the requirements of

our guests and colleagues. Alongside, I have the chance to enhance my skills and knowledge continually. Additionally, I take part in work planning that directly affects me.

My main focus is safeguarding the privacy and security of guests, colleagues, as well as confidential company information and assets. I am proud of my professional behavior, speech, and conduct.

My role involves maintaining a high level of cleanliness to promote safety at The Ritz-Carlton. We prioritize our employees and strive to offer outstanding service to guests by upholding principles like trust, honesty, respect, integrity, and commitment. Our goal is also to foster employee talents and establish an inclusive work environment that celebrates diversity while enhancing quality of life and fulfilling individual aspirations. These efforts strengthen The Ritz-Carlton Mystique. Furthermore, we engage in community outreach programs focused on hunger and poverty relief initiatives, well-being of disadvantaged children, and environmental conservation efforts. In addition, each hotel participates in local community activities and fundraisers.

The dress code for all employees is very strict and applies to all types of clothing. It includes a ban on facial piercings, visible tattoos, and restricts the number of earrings to one pair. Furthermore, wearing dark nail polish on fingers is prohibited.

Personal hygiene is essential. Men must manage their facial hair growth, and skirts shorter than two inches above the knees are not allowed. All staff members should use the employee entrance for building entry, while the front entrance is reserved only for the General Manager and guests. Will Keith (W.) established The Kellogg Company in 1906.

Brothers K. and Dr. John Harvey Kellogg ventured into the breakfast cereal industry with their invention of flaked cereal. K.

Kellogg discovered that using corn grit or "sweet heart of corn" made for a more delicious cereal option. Their introduction of breakfast cereal led to a shift in American eating habits.

The Kellogg Company achieved sales exceeding 11 billion dollars in 2007 and operates in 180 countries with manufacturing in 17 countries worldwide after transforming their breakfast offerings to be lighter and grain-based, rather than heavy and high in fat. In order to become a global leader in any industry, an organization must prioritize all aspects of its culture. Kellogg's vision and mission statements emphasize sustainable growth, broad sustainable responsibility, the strength of their people and brands, as well as stakeholders such as shareholders, employees, customers, consumers, and the community.

The Kellogg Company's mission statement outlines their current position and future goals. The Code of Conduct emphasizes ethical standards and behavior that leaders are expected to promote throughout the organization, creating a "tone at the top" mantra. Additionally, diversity in the workforce is a priority for Kellogg, as they actively support a diverse work environment.

In 1910, Waxtite introduced revolutionary packaging technology. Four years later, Kellogg's opened their inaugural international cereal facility in Canada. Despite the Great Depression, W.K. Kellogg bolstered advertising efforts and expanded production, leading to a spike in cereal sales. He also added another shift to his workforce, providing more jobs during difficult economic times. In 1940,

Kellogg's contributed to the war effort by producing K-rations for American troops.

The company utilized its own machine shop to manufacture components for the Manhattan Project, also known as the atom bomb project of 1945. This contributed to the company receiving awards for excellence from the Navy and Army. Tony the Tiger, the company's advertising mascot, is easily the most identifiable one. First appearing in 1950, Kellogg's was the pioneer cereal company that willingly disclosed the amount of sugar in its cereal on the side of the box during the 1970s.

The Kellogg Company boasts a rich history brimming with captivating anecdotes. Like all organizations, it possesses a distinctive culture composed of a mission, vision, beliefs, and values. However, each organization places varying importance on different cultural aspects. While Bank of America prioritizes teamwork, Barnes and Noble places an emphasis on customer service. Within Kellogg's Company, the accumulation of stories and legends serves to cultivate a sense of unity among its members.

The Ritz Carlton Hotel acknowledges the significance of relationships in today's economy. Their service employees require patience and a caring attitude, two crucial traits. Incorporating a fun-loving, human spirit into an organization's culture leads to excellent labor management relations and customer service.