Training and Support Paper Essay Example

but is the most ideal method for enterprise or global corporations. Each of the above-mentioned methods will require user guides (system guides, technical guides, and end-user guides) and a corresponding training plan. An end-user guide should include the functional and non-functional requirements, so the documentation can “implicit and technical in nature that emerge as system requirements to satisfy non-specific needs (e.g., quality of service, availability, timeliness, and accuracy.)” (Mitre, 2016) Researching, interviewing subject matter experts, and video examples will help to gain additional insight and processes for developing quality training materials to the users of the system. User documentation should include written and visual information about how the system works and how to use it in relation to the job function.

When developing a technical guide, the process should include security points throughout the cycle. This should also include language specific to data protection and identification of any potential legal issues. “Writing a technical manual consists of research, organizing, graphics, clarifying language, editing, printing and binding, and delivery.” (Kurtus, 2006) System documentation should include design specifications, functionalities, and other internal workings. (Valacich & George, 2016) Delivery of the documentation can occur in several methods. Users can expect the training materials, computer-based training aids, dedicated help desk, bulletin boards, and other types of support mechanisms. There can also be training classes and additional tutorials.

(Valacich & George, 2016) Personnel who have supervised, supported, and have received specialized training should oversee and help to develop the test plans, testing standards, and integration techniques. Utilizing these implementation and documentation techniques after software implementation will ensure maximum efficiency, reduce associate turnover, and increase job satisfaction and morale. All in all, the

methods to implement and documentation to choose will vary depending on the size and atmosphere of the organization and should be researched thoroughly.