Training And Equatorial Hotel Kuala Lumpur Tourism

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Equatorial Kuala Lumpur is located by Jalan Sultan Ismail which is in the bosom of Kuala Lumpur and is one of the biggest rivals with other 5 star hotels such as Shangri La and Westin. It has up to 275 suites and 5 eating houses and 1 sofa saloon. Equatorial is renowned for Chalet which is their all right Swiss dining eating house leaded by Chef Johan Kern and besides one of Nipponese top eating house in KL which is Kampachi. Another chief attractive force of Equatorial is the Chinese Restaurant which is the Aureate Phoenix as it is ever packed with invitee and legion maps being held at that place.

Department Agenda


Malay Kitchen

Nipah Kitchen

Kampachi Kitchen

Main Kitchen ( western )

2 hebdomads

2 hebdomads

2 hebdomads

2 hebdomads

Flo Bar and Lounge ( FnB )

1 month

Department Breakdown



My first section was the Malay Kitchen. The responsibilities I was given were simple such as the mis-en-place for counter Lunch and Dinner. The Main points that are normally from the Malay Kitchen are satay, rice accompanied with many sorts of dishes like beef rending and traditional Kuih muih.

My 2nd section is the Nipah Coffee house which holds the buffet line from all other kitchens. They serve from Malay culinary art to Indian, Western and besides Asian. My responsibilities in Nipah kitchen were the usual which was puting the counter line and monolithic production for mundane ingestion of invitee from breakfast to dinner and besides supper. While I was in Nipah, they put me in taking attention of the griller and satay station.

My 3rd section is Kampachi Japanese Restaurant which is one of the highest rivals of Nipponese Restaurant in Kuala Lumpur. The responsibilities are different from any other kitchen because their kitchen has different tools being used and their layout is besides different. They put me to assist out at the Yakimono station which another word is grilling station. This station most of the clip cooks unagi ( Nipponese eel ) fishes like salmon or tuna.

My last kitchen section is the Main/Western Kitchen which largely deals with outside catering and mass production for events. Main kitchen besides provides nutrient for the guest suite. I besides took charge of the grilling station while in Nipah cafe.


They were a few challenging obstructions that I faced throughout the kitchen section such as the recommendations from the chefs. Besides to cover with invitee that does n’t cognize how to talk English while taking attention of the counter line. Another obstruction that I faced was when the hotel was packed with events and the whole kitchen would be feverish and you have to be really fast to acquire the occupation done.

Learning Outcome

The obstructions that I ‘ve learned during my clip in kitchen is be aftering and timing is the most of import standards a kitchen assistant or a chef must hold. Technique is besides of import in the kitchen and merchandise cognition helps a batch when being asked from either chefs or invitees. I besides learn new formulas and techniques while developing at that place.

Specialized Training – Cuisine Studio Tropicana

Restaurant Profile

Cuisine Studio is a insouciant Gallic eating house located in Tropicana Golf and Country Resort. The eating house is owned by Jean Michel Fraisse and Bruno Cassasus. The eating house besides makes their ain homemade staff of lifes and many other nutrient points such as Jams, air dried duck and sausages. They besides host cooking categories from staff of lifes to dessert and besides entrepreneurship categories and last but non least they besides do outside catering.

Department Agenda

Kitchen 3 months



Kitchen ( flushing displacement )

2 Month

Kitchen ( forenoon displacement )

1 Month

Department Breakdown


Since this is a specialised preparation for 3 months in the kitchen, we have merely 2 displacements which is forenoon and eventide. Morning displacement we normally make staff of life such as their forte multi-grain staff of life, foccacia and baguette. We besides make our homemade yoghurts and sweets such as creme brulee and lemon meringue prostitutes. For flushing displacements, we would make the usual production for the twenty-four hours ‘s use and besides fix for outside catering or events.


The obstructions I faced were the regulations and methods of different chefs when fixing the nutrient in the kitchen which was to follow the criterion formula of the eating house. When the baker went for vacations, I was left in charge of forenoon displacement to do staff of lifes and at first it was hard as “ when you see and do is a different thing. ” I had to make the usual forenoon staff of lifes and pastries like crescent rolls and cocoa axial rotations all by myself which I had troubles in.

Learning result

The most of import lesson I learned is that with cognition you have freedom which means when you know about the merchandise really good, you can make many things or experiment around with the merchandise. I besides learned a batch of Gallic cooking methods such as utilizing duck fat to cook instead than oil. I besides learn to be fast while making work and besides being clean is the top precedence.

3. Management Training – Frangipani Langkawi Spa and Resort

I have selected Frangipani Langkawi Spa and resort for my higher sheepskin preparation which is located at Pantai Tengah Langkawi. We were merely given 3 sections which were Hot Kitchen, Accounts and Food and Beverage. Plus Frangipani Langkawi is the lone resort that patterns Green-eco friendly as most of the ornaments were used of recycled stuffs every bit good as the pattern of recycling.

Placement Choice

I chose to make my preparation in a resort is because I ‘ve ne’er experienced working in a resort environment and during our arrangement, Frangipani was the lone resort available while other resorts in Langkawi could non suit any longer trainees. Another benefit of Frangipani Langkawi is that the staff quarters is located in the resort itself, they besides provide us medical installations and besides monthly allowance.

Industrial Training

About Frangipani Langkawi Spa and Resort

Frangipani Langkawi Spa and Resort was established in 2005 and was bought over by Owners of Asia Overland Services Tourism Agency. Frangipani is really a name of a flower which is largely grown in the country. They even created a dish called Frangipani Fritters.

Previously, the topographic point was called Langkawi Village which the resort was making severely, therefore being bought over by the Travelling Agency. With a major Reconstruction and planning, Frangipani Langkawi is now an Eco-Green resort which does green

pattern. Most of the ornaments are used with recycling trees and even the use of rain H2O for rinsing. They even have a sustainable country which they grow their veggies, fruits animate beings such as ducks, goose and a few discrepancy of fishes for ingestion if there are a particular petition.

The hotel has about 117 suites including executive suites, an out-of-door Jacuzzi, 2 swimming pools one which is normal H2O and the other a salt H2O swimming pool. They made a salt H2O swimming pool because the beach in Langkawi at a certain season has many Portuguese man-of-wars which could accidently harm the guest if they swim excessively far off into the ocean.

They are besides constructing up their watering place which will be ready at 2011. The resort has really nice green scenery as they planted many nice trees and colorful flowers.

They besides made some research on use of herbs and flowers for medical values ; they made their ain mosquito repellant by utilizing lemon grass. The resort is really practical when recycling nutrient points. This resort is an oculus backstop because they target the foreign market and bulk of the aliens, they pattern the eco-green wont therefore doing Frangipani Langkawi a topographic point to see and remain. They are besides many return invitees who normally stay up to 3 hebdomads in the resort.

Training agenda

We were being placed in 3 different sections which were Histories and Purchasing, Mentari Grill & A ; Coco Jam Bar ( eating house and saloon ) and Hot Kitchen with Cold Kitchen.




1 hebdomad


1 hebdomad

Mentari Grill & A ; Coco Jam Bar

3 hebdomad

Hot and Cold Kitchen

3 hebdomad

Department Breakdown


Histories and Purchasing/Store

This section is really all in one. Because the Manager of Purchasing section is besides the director for the histories section. Spent 1 hebdomad in histories and the other hebdomad in buying. Another undertaking I did was to type out the Buying Order signifiers. This signifier is to be typed and faced to the providers and besides to the proprietors back in Kuala Lumpur because we need to acquire mandate before we can order from the providers.


The obstructions I faced was the legion office work such as filling, forming and besides to look into on costing and orders from the kitchen. I besides saw how they organize the wage cheques for staffs ‘s which was confounding on how to settle it because we need blessing from the GM and besides the proprietors of the resort.

Learning Outcome

Thingss that I learned while I was in the accounting section and besides buying is that one must hold a good relationship with the provider. It helps because with that relationship, we can detain abit during payment and besides acquire better quality ingredients with lower cost. I ‘ve besides learned how to make abit of costing and besides learn the manner of office work.

Mentari Grill and Coco Jam Bar

The usual Food and Beverage mercantile establishment which serves Asiatic and western culinary art. There was 3 hebdomads all in the saloon and eating house. The difference between a hotel and a resort S.O.P are different because for a resort, we do n’t desire the invitee to experience like in a all right dining eating house and a really relax atmosphere. There was nil much to state other than puting up the counter line, uncluttering tabular arraies and go toing to guest demands.


The obstructions I faced while in the eating house are the conditions because it ‘s really hot and I sweat a batch so therefore doing me rather afraid to near invitees. Another obstruction I faced was when the new General Manager joined the resort ; he ordered many things to be changed from frock codification to S.O.P ‘s.

Learning Outcome

What I ‘ve learned is that working in a resort is different than working in a metropolis hotel. For illustration in resorts, we have to direct room services all around the resort which is rather a distance to go. Rather than a metropolis hotel is non that tiresome. I ‘ve besides learned how to populate on my ain because we stay in their staff inn and there ‘s no laundry service and most of the clip we need to rinse our apparels by manus and manage clip for work and jobs. Another thing I ‘ve learned is that we normally serve immature Mangifera indicas with their homemade peanut sauce to guest who dines in the eating house.

Hot Kitchen and Cold Kitchen

The cold kitchen is located in the hot kitchen, so one time in awhile I would run indoors and larn whatever orders they make because kitchen staff is really non sufficient and during high/peak season, it gets really busy. I learned rather a batch in the kitchen such as formulas but there ‘s nil much to speak about techniques. The kitchen has 3 subdivisions which includes Asian, Western and besides Cold Kitchen. They besides made me in charge of the omelette counter for breakfast for 2 hebdomads.


The obstructions I faced while in the kitchen when I took attention of the omelette counter for 2 hebdomads was a spot ambitious because of different quest wants different orders and some can be really crabbed with their attitudes. Another obstruction that I faced was the deficiency of nutrient quality. Because the proprietor wants to cut cost so we can merely order points that are the cheapest of quality therefore doing the topographic point non a good topographic point to eat. They besides lack airing in the kitchen and besides kitchen equipment is non up to day of the month.

Learning Outcome

I ‘ve learned rather a batch of different formulas while in the resort. They besides have a sustainable bill of fare which the nutrient points are used from the sustainable like their organic poulet, their convolvulus soup ( kang-kong ) and besides the frangipanni fritters which are plucked from the trees around the resort. By holding this sort of bill of fare, we could besides pull clients to the resort because of the term of “ Organic ” . By holding this, guests really appreciate more value of the thought and nowadays bulk of people are more wellness witting than earlier.


I have experienced a metropolis hotel, a insouciant dining Gallic eating house and a resort hotel which has taught me that different topographic points have different consequences or ways of acquisition and instruction. Thus, I have obtained extra cognition from my Industrial Trainings.

Technical Industrial Study Project Initiation

Staff installations are one of the most of import factors when it comes to the employees. They look frontward to the staff installations that are available to them when using for work or preparation. Staff installations such as staff quarters for those who does n’t hold adjustments outside, other basic installations such as cafeteria, staff room and possibly an amusement room for staffs. Some constitutions, offer higher managerial quarters chiefly for direction staffs.

In Frangipani Resort and Spa Langkawi, they provide as such installations in the hotel premises. The intent of holding staff installations is to assist employees work in an ensured environment. When making or be aftering to construct staff installations, one must believe of a long term formation as old ages base on ballss by, things tend to have on out and besides it is a future investing because staffs will ever be around therefore actions such as keeping or upgrading should be implemented on the installations.

This undertaking is largely of what the research worker has experienced while developing in Frangipani Resort and Spa Langkawi. Covering with staff installations is rather a immense country where everyone is involved. It is been observed that the staff installations needs to be improved due to the long old ages of use and all about doing the installations a comfy topographic point for staffs.

By making so, this will certainly make a happy environment for staffs as they are given fulfilling installations which will profit the hotel for a long clip and the research worker believes that by taking good attention of the staffs, the staff will take attention of you as a mark of gratitude for giving the staff fulfilling installations.

Environmental Scan

Current Situation ( Internal )

Staff Facilities

The resort is most decidedly decorated in such a manner that is appropriate to its location, holding maintained its chief installations for the benefit of its invitees. However, the statement does non include another party that excessively uses and relies on on-premise installations which is the staff. Staff installations provided in Frangipani is rather minimum and basic.

It is besides cardinal ; doing it the topographic point for employees to head to for repast interruptions, and for really few, ‘home ‘ as it is besides where the staff quarters are located. Besides keeping the cafeteria, the lone staff public toilets and bathrooms on the whole premiss is located at the same edifice, coercing the staff to travel to the designated country if they need to utilize the them for altering or to utilize the lavatory. Besides, for the Muslims, the supplication room is located there.A

Staff Living quarterss

They are 3 staff quarters ; there are the male quarters where the cafeteria, public toilet, cabinet suites and supplication suites are located at the same topographic point and besides nearby the accounting section, Human Resource office, Room division and besides the dry shop room.

The female staff quarters is combined with Managers quarters which is situated off from the other staff installations but it has more privateness as its for the higher station and for the female staffs every bit good.

There are 3 suites functional for staff ‘s such as for the lasting staff and trainees when available. Each room is being occupied by 1 lasting staff and when new trainees come or new staff from outpost that does n’t hold any adjustment can utilize the staff quarters as a topographic point to kip.

The suites are merely fitted with 2 ceiling fans and other trappings are either being bought from the lasting staff or being given by the GM of the hotel because its being replaced by new furniture ‘s. They can besides convey in their Electronical devices such as telecastings, wirelesss, DVD participants and mini saloon.

Staff Toilet

There ‘s one staff lavatory each for male and female. The male lavatory is fitted with a shower room and cells in one where as the female shower suites is located beside the pull offing abode which is where the female staff quarters is situated. The lavatory consists of 5 shower suites and 5 lavatory bowls.

Since Frangipani is a green hotel, the H2O used either for showering and lavation are rain H2O which is being collected and being processed and ready to be used as H2O for lavishing and rinsing.

Staff Room

They besides made a little staffroom where the staffs relax after holding their tiffin or dinner interruptions. The room has 2 ceiling fans and a broken telecasting. Most of the clip, the staff would travel at that place and fume and either have a speedy short sleep.

The staffroom besides have rather batch of sofas which encourages staff to kip and doing other staff non being able to sit down and loosen up decently. Before this, the staffroom is n’t allowed to be a smoking country but long after it turned out to be another topographic point where the staff can hold their smoke interruption.

Staff Cafeteria

The cafeteria they have is rather a little sized because there ‘s a batch of staff and the seats at times ca n’t suit so at times other staffs have to wait or either eat exterior. It besides have a few ceiling fans which gives the cafeteria some zephyr. Besides that, there is no kind of amusement in the cafeteria which at times makes it really quiet and deadening. The cafeteria kitchen is located behind it which makes it easier for the staffs to unclutter up and to function. They besides placed several deep trays for wastages to be fed to the animate beings in the sustainable farm like ducks and poulet. For breakfast, left over staff of life will be given to the fishes in the pool they have.

Analysis of the current state of affairs

The conditions of some of the installations are really non maintained decently and some betterments should be implemented. Most of the staff has been seeking to bespeak betterments but all were turned down. By this, most staffs are demotivated to work and are unhappy working.

Psychologically, when staff ‘s are unhappy working, their public presentation would truly be really low and feels that it ‘s non deserving their clip working for their employer and this can besides take to many staff turnovers.

Other than being underpaid, staff installations besides affect the on the job public presentation of staffs. I believe that it ‘s a top precedence of taking attention of your staffs because without them, you ca n’t run the hotel. Therefore, by making a comfy environment the direction will be ensured that work end product will be doubled following the illustrations taken from Hawthorne surveies on public presentation.

Even though the surveies was carried out in a mill, about the same rules can be carried forward towards staff by providing them with better installations which makes them happy and more eager to work.

Physical State of installations

Staff Living quarterss

Since there are merely 3 suites for the male staffs to remain in, it gets rather airless because it ‘s rather little and really hot even though there are two ceiling fans. Overall, it maintains on how the lasting staff takes attention of the room because some are good maintained and cleaned while others are soiled even hotter due to the placement of cabinets and other furniture ‘s.

The staff quarters are located the furthest off from the beach because there is where the hotel invitee suites are located and the staff quarters are being blocked by many other invitee suites which lessen the air current coming from the beach which makes the staff quarters really hot like an oven.

The male staff quarters are besides located in forepart of the sustainable farm which in the forenoon can be rather upseting as the odor from carnal fecal matters rises among the forenoon thick.

Staff Cafeteria

The staff canteen as reference before is rather little and gets rather cramp up during tiffin or dinner Sessionss. Besides it gets really hot doing it uncomfortable for staffs to eat. The cafeteria besides has a few ceiling fan but it defeats the intent when everyone is inside holding their tiffin or dinner.

Other than the little size of the cafeteria, it gets truly quiet and at times because we merely head over the cafeteria merely to hold our repasts and sometimes, some staff do n’t even hold the impulse to travel for their interruptions.

Staff Room

The status of the public toilet is rather a confusion despite staffs would travel their either to kip or smoke which is non what a public toilet is for. Before this, it was used for staff to take their remainder after tiffin or dinner which sleeping was allowed but non for smoking as this could upset non tobacco users and have a 2nd manus tobacco user which is bad. The pigment on the walls is easy fading and desquamation of the walls and the floors have no tiles or wood flooring which is full concrete flooring.

Staff Toilet

Out of 5 lavatory bowls, merely one is working decently while the others does n’t look really ask foring to utilize and at times the other 4 does n’t work.

The status of the lavatories is truly bad that at times staffs would hold the inclination to utilize out-of-door guest lavatories. The walls environing the lavatories are worn down and some are broken.

There are discolorations on the lavatory bowls that ca n’t be cleaned even thought being washed on a regular basis and there ‘s besides little holes from the shower cells which can glance through the staff cabinet room. Since they use recycled rain H2O to lavish or for rinsing apparels, there is no H2O warmer built for the staffs to utilize.


Langkawi Lagoon

Other resort hotels such as Langkawi Lagoon Resort have a different scene for their staffroom which is all in one cabinet room. Both male and female portion the same changing room and during break times, all would make full up the staffroom and besides tobacco users would rule the staffroom which is even worse than Frangipani.

The cafeteria is located opposite of the resort which staff ‘s have to walk across the main road in order to hold their tiffin or dinner which is rather a fuss. The staff quarters which is an flat is 15 proceedingss off from the resort itself. The status at times is really bad where H2O for showering is all rusty and flaxen which was caused by the unmaintained H2O armored combat vehicle in the quarters. The staff quarters besides are assorted with male and females which is out for Muslims.

Nexus Resort Karambunai ( Sabah )

In Nexus Resort Karambunai, installations that they have in hotel are the basic cafeteria which can suit many staff at one clip. The staff cabinet room is besides fitted in with common lavatories and shower suites. Each cabinet room is separated for male and females. The cafeteria that they have is an enclosed edifice in the hotel specifically for staff which is fitted in with air-conditioners and can suit many staff during interruption hours. They besides provide nutrient for dark displacement staff at 2 am.

The lavatories in the cabinet room which is the common type layout which is rather broad but the country is rather soiled which makes it uncomfortable to utilize. They besides do n’t hold a specific staff public toilet therefore coercing staff to complete their left over break clip in the cabinet room and they besides have a smoke country for staff ‘s which is near the loading country.

For the staff quarters which is located 1km-2km off from the hotel, which is largely occupied by lasting staff, have really minimum unfastened suites for trainees to suit therefore the ground why Nexus Resort could n’t take many trainees at one session. The staff quarters are fitted with merely basic installations such as the common lavatories and each room is being filled with 4 trainees. Despite the far off location, the hotel provides hourly transit back and Forth for the staff that stays in the outside staff quarters.

Westin Langkawi

Westin Langkawi have two staff quarters which are one in the hotel grounds itself but it ‘s largely for the direction staffs and female trainees and for the male trainees is located in town of Kuah.

The staff one-fourth for males which is located in Kuah is a individual floor corner batch house which is being handed over to the male trainees every clip they use the premises. They are in charged for keeping the cleanliness and good being of the house. The house is besides fitted with air-conditioning for each room and there are 3 suites in entire. The down side of the house is that there was no cooking equipment such as a range and they are n’t allowed to cook in the premises. Merely hot H2O can be boiled and merely instant noodles can be cooked within the premises.

The cafeteria in the other manus is an enclosed edifice in the hotel itself. It is fitted with air-conditioning but the downside is that it can non suit excessively many staff at one clip therefore doing it besides hard to eat. They besides provide 4 repasts a twenty-four hours but to merely allocated clip for certain staffs merely.

Restriction Factors

There ‘s rather a few restrictions that was present such as the location is excessively far off as the Resort is in Langkawi therefore it ‘s hard to acquire clasp of them for extra information. Some information such as designs and citation signifiers requested from the accountings section were Private and Confidential which could n’t be obtain for farther referencing.

Another factor is that monetary value citations here for Electronical equipment such as air-conditioning and telecasting set for the staff quarters can be different due to the pricing scope and revenue enhancement here in Kuala Lumpur and Langkawi as Langkawi is revenue enhancement free. Installation fee for the air-conditioning for illustration might besides be different aswell therefore doing this a restriction to happen out the monetary value citation.

Another factor took topographic point was when inquiring for citations for the fixs for the staff lavatory, the contractors merely gave verbal unsmooth appraisal for the monetary value citation and they did n’t desire to give a proper citation because we were n’t holding a existent trade therefore they did n’t hold on giving a full monetary value or any black and white paperss to be included with the research.

Synthesis of Environmental Scan

S.W.O.T Analysis

Environmental Scan




Staff penchant

Facilities will be improved making an advantage on maintaining staff satisfied which will besides make a better environment for staffs to work better.

We can see that some of the staff installations are non good keep therefore creates the failing for the analysis because the direction does n’t hold adequate support

Environmental scan




Staff penchant

This will greatly increase staff consciousness because by bettering staff installations, it ‘s being showed that we care for the staff which will do them experience apprehended

This can besides backlash because by giving the staff what they demand, it can do them experience excessively relaxed and therefore doing end product slower



With this survey, we can see how other hotels treat their staff with what installations they have to offer for their staff in other resort hotels.

Table 1 – S.W.O.T Analysis



Bettering Staff Facilities in Frangipani Resort and Spa Langkawi.


1. To supply better comfort for staff that uses the installations.

2. To mend milieus of installations.

3. To hold upkeep on installations.

4. Besides to do staff satisfied with installations given.

5. To make a positive image for the direction.


Solution 1

To better staff installations is fundamentally to either renovate or to hold extra good equipment for the staffs to utilize. For case, installations in Frangipani are merely fitted with the basic installations such as ceiling fans and during dry seasons, it gets really hot therefore put ining a little air-conditioning system would at least non maintain the staffs on border with the heat which makes it uncomfortable.

The staff lavatory for case can be repaired by painting the walls and besides to use concrete on the walls with holes to do it look better. The tiles for the shower suites can besides be added or replaced for the 1s that have peeled off due to aging. The lavatory bowls in the lavatories can besides be repainted to unclutter the fatigue of the coloring material.

The cafeteria for case is rather little which can non suit many staffs at one clip therefore possibly holding more locations for staffs to eat would assist. Either adding up more tabular arraies and chairs to give more infinite for staffs to hold their tiffin or dinner interruptions. A basic and inexpensive telecasting or a wireless can be placed here every bit good to maintain the staff accompanied during break times or dark displacements.

Solution 2

If the hotel is on a low budget, there ‘s other solutions that can be applied to upgrade or better staff installations. For illustration if an air-conditioner is excessively expensive, possibly acquiring a powerful standing fan which does n’t be every bit much comparison to the air-conditioner.

Plastic foldaway tabular arraies can be purchase to add up in the staff cafeteria which does n’t take up infinite and can hold four staffs to hold their tiffin and dinner with easiness and it ‘s besides foldaway which can be set up about anyplace in the cafeteria premises. Alternatively of acquiring wooden chairs, fictile chairs can besides be used every bit good.

The staff lavatory for case can be repaired with normal concrete for the walls. Not many pieces of tiles are required to be replaced because non all of the tiles are worn out therefore if the tiles were being bought in majority, it could be saved for other times when other tiles were to be worned out.

The walls could besides be painted with normal wall pigments which does n’t be much because it is indoor and does n’t acquire exposed to heat as much than the pigment being used to paint the walls of the environing walls of the staff installations.

In order non to hold major fixs on installations, monthly care should be implemented because by keeping on a regular basis, the life span or blast life can be longer than expected and by making so, it really saves cost than instead holding many betterments at one clip.

For the staff room, the Television could merely be repaired if the direction does n’t desire to purchase a new telecasting set. Second manus sofas could be bought to assist suit more staff instead than them sitting down on the floors.

Concluding Merchandise Materialization

Items that can be implemented on bettering on installations

* all monetary values are based on nearby providers in Kuala Lumpur therefore the monetary values can change from providers in Langkawi


Standard plastic folding tabular array

Does n’t take up much infinite as it can be folded and kept aside when non in usage

Can merely be used for 2 people

Price ( premise )

RM 75 per piece


Cafeteria manner wooden tabular array and chair

Can be detached to do it a 4 seater tabular array consumes a batch of infinite

Price ( premise )

RM 480 per tabular array

Pansonic Standing 3 velocity fan

Very light and user friendly

Does n’t take up a batch of electric

RM 78 per unit

Hitachi Air Conditioner

Wall mounted air conditioner

Needs to be fixed and installed

Uses a batch of electric

RM 380 per unit

Plastic chair with arm remainder

Very light

Spaces infinite can be stacked

Long lastingness

Rm 20 per unit

Crisp Television set

Standard telecasting set

Can be mounted up on ceiling

Medium life span

Must non be used frequently

RM 198 per unit

Table 2 – Comparison of Products and Electronical Devicess

Benefits/Physical Result

There are many benefits coming from bettering of staff installations. Benefits such as doing staff happy with the installations given. Another good factor is that the staff will work for the company therefore the company wo n’t confront high turnover of staffs. This can besides increase work end product as staff ‘s are in a good temper to work therefore they can be asked for overtime during working hours in instance of other staffs does n’t demo up for work.

With the betterments of installations, it brings positive and negative values for both sides of the party. For the direction side, they would hold to pass clip and money to look for providers and stuffs to make the right occupation for the outfitting of the installations but in the other manus, it shows that the direction attentions for their staff and certainly there will be cut down per centums of staff turnovers.

For the staffs point of position, they will experience much appreciated and makes them desiring to work for the company. The drawback is that if excessively much comfort is being to the staffs, they will be excessively relaxed and will finally go lazy and work slow during work times.

With this state of affairs, give and take must be taken into consideration. If the staff public presentation goes down, the direction have the rights to take back the comfort given to staffs or possibly acquiring fired from work every bit good. The staffs in the other manus must cognize to command use of these installations and besides to assist keep as in non vandalize the installations.

Advantages and Disadvantages of bettering staff installations



Make a comfy environment for staffs

Make the environmental clean and looks better

Makes staff happy

Make a positive image on the direction

Reduce turnover of staffs

Increased end product

Time devouring

Limited budget ( proposal might non go on )

Staff excessively relaxed

Might decelerate end product

Over use of installations

Expensive ( electrical measure )

Table 3 – Advantages and disadvantages

Action Plan





Beginning out jobs

Find out what needs to be improved/changed or repaired.


Wayss to get the better of

To either utilize new points or purchase 2nd manus points


Find providers

Find providers in the country *recommended to happen 3 providers


Monetary value out citations

Find the best monetary value citation among providers



Purchase points



Install new parts or to mend bing 1s


Touch up

To touch up if there are any defaults on new points



To hold monthly care or when needed

Table 4 – Action Plan

Time Frame

Figure 1.1 Gantt chart picturing the timeline on implementing betterments of installations



Basically, when we are to better or upgrade our installations, a immense budget is needed but depending on which installation. Since the monetary value citation found here in Kuala Lumpur can change from Langkawi, It would take a large budget in order to hold a green visible radiation on the proposal. Therefore, the Financial Department must decently apportion an appropriate budget before any actions can be taken.


In order to come on, we need a batch of work force to happen out the beginnings of the provider and besides to mend or put in and to assist keep. Manpower from different sections such as Financial section to make the budget which needs blessing and research done in order to make the budget.

Care to assist put in Electronical contraptions or even fix and keep all the contraptions installed. They are besides needed to be after and plan layouts for wiring for the Electrical contraptions.

Landscaping section helps to repaint and mend most of the installations and they are the most at making in labor.

Housekeeping in the other manus needed to clean and keep cleanliness in these staff installations.

Not much natural stuffs are needed to better these installations, largely cement to piece up the holes in the walls and on the land.

Impacts Evaluation Techniques

Short term

In short term, this will take a immense sum of clip and labor in order to decently better on staff installations. This besides shows that staff will be happier that there will be bettering on staff installations and for staff to hold entree in the close hereafter.

Long term

The hotel would n’t put on the line on higher staff turnover because of the dissatisfaction of staff installations. In the long tally, staff will be much happier with comfy installations and therefore will make more end product in gross revenues. Staff will besides demo a higher public presentation rate than old because they feel happy working for the hotel and they are besides being showed that they are taken attention of from the direction.

The direction nevertheless will be respected and to be looked up upon from the staffs as this will make a good image from the staff about the direction.

Limitations/ Constraints

After reasoning this undertaking, the research worker realized that more informations could hold been included in this undertaking. As most of the information was obtained last minute, many facets in the proposal can be improved on.

Besides, it was impossible to happen the exact citation from providers and contractors as they would non give existent information to non-buyers particularly to a pupil. This lead to the unsure and premise of costing of contraptions and stuffs needed to assist better the installations.

It was besides hard to obtain information on what other hotels provide for their staff and besides current new ascents that the hotel may hold done because the information the research worker has obtained were merely past experience from trainees that have done their preparation at that place which were at least 6 months ago.

Last, there was distance barrier for the research worker to seek out more information as the hotel is located in Langkawi. There were besides a few “ private and confidential ” issues being upheld for the information of staff installations layout, a proper budget was required if the proposal were to win.

Further Action / Follow Up

It will take largely about 2 hebdomads to properly install and fix the installations which needs fix and installing of contraptions such as air conditioners. Touching up will take at least a hebdomad to see whether there are any defaults or any jobs after the betterment being done for the installation.


By analysing the information and information, we can see that the status of the staff installations is really rundown and in a bad form. The staff quarters demands at least a little air-conditioner to contend off the heat and the cafeteria needs more tabular arraies and chairs and possibly an amusement such as a telecasting set or a wireless.

The staff lavatory must undergo a immense betterment to the holes in the walls of the shower room, to mending the broken lavatory bowls. Besides to mend the broken tiles that ‘s on the wall which were old and worned off.

The staff public toilet in the other manus could be fitted in with a few more sofas or chairs so that staffs do n’t really necessitate to sit down on the floor. A smoking country should be implemented so that the staff room wo n’t be a smoking country and doing other staffs going 2nd manus tobacco users.

By implementing the proposal, I would propose following solution 2 because it ‘s more likely executable. First and first, it will make a “ win – win ” state of affairs whereby the direction do n’t hold to pass so much on expensive contraptions or stuffs needed to be used to better staff installations and doing the staff happy and comfy with the installations.

Future Plan

A hereafter program to be implemented is “ To supply Language categories ” as experienced from the research worker, most of the staff does non get powerful communicating accomplishments in the English linguistic communication.

English linguistic communication is the universe ‘s international linguistic communication therefore the research worker believes that it is of import for one to work in a hotel industry which deals with International tourer and invitee.


Table 1 S.W.O.T analysis

Table 2 Comparison of Product and Electronical Devicess

Table 3 Advantage and disadvantages

Table 4 Action Plan

Figure 1.1 Gantt chart picturing the timeline on implementing betterments of installations.

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