Training And Equatorial Hotel Kuala Lumpur Tourism Essay Example
Training And Equatorial Hotel Kuala Lumpur Tourism Essay Example

Training And Equatorial Hotel Kuala Lumpur Tourism Essay Example

Available Only on StudyHippo
  • Pages: 15 (4064 words)
  • Published: October 4, 2017
  • Type: Research Paper
View Entire Sample
Text preview

Equatorial Kuala Lumpur is located by Jalan Sultan Ismail which is in the bosom of Kuala Lumpur and is one of the biggest rivals with other 5 star hotels such as Shangri La and Westin. It has up to 275 suites and 5 eating houses and 1 sofa saloon. Equatorial is renowned for Chalet which is their all right Swiss dining eating house leaded by Chef Johan Kern and besides one of Nipponese top eating house in KL which is Kampachi. Another chief attractive force of Equatorial is the Chinese Restaurant which is the Aureate Phoenix as it is ever packed with invitee and legion maps being held at that place.

My first section was the Malay Kitchen. The responsibilities I was given were simple such as the mis-en-place for counter Lunch and Dinner. The Main points that are normally from the Malay Kitchen are satay,


rice accompanied with many sorts of dishes like beef rending and traditional Kuih muih.

My 2nd section is the Nipah Coffee house which holds the buffet line from all other kitchens. They serve from Malay culinary art to Indian, Western and besides Asian. My responsibilities in Nipah kitchen were the usual which was puting the counter line and monolithic production for mundane ingestion of invitee from breakfast to dinner and besides supper. While I was in Nipah, they put me in taking attention of the griller and satay station.

My 3rd section is Kampachi Japanese Restaurant which is one of the highest rivals of Nipponese Restaurant in Kuala Lumpur. The responsibilities are different from any other kitchen because their kitchen has different tools being used and their layout is besides different. The

View entire sample
Join StudyHippo to see entire essay

put me to assist out at the Yakimono station which another word is grilling station. This station most of the clip cooks unagi ( Nipponese eel ) fishes like salmon or tuna.

My last kitchen section is the Main/Western Kitchen which largely deals with outside catering and mass production for events. Main kitchen besides provides nutrient for the guest suite. I besides took charge of the grilling station while in Nipah cafe.

They were a few challenging obstructions that I faced throughout the kitchen section such as the recommendations from the chefs. Besides to cover with invitee that does n't cognize how to talk English while taking attention of the counter line. Another obstruction that I faced was when the hotel was packed with events and the whole kitchen would be feverish and you have to be really fast to acquire the occupation done.

The obstructions that I 've learned during my clip in kitchen is be aftering and timing is the most of import standards a kitchen assistant or a chef must hold. Technique is besides of import in the kitchen and merchandise cognition helps a batch when being asked from either chefs or invitees. I besides learn new formulas and techniques while developing at that place.

Cuisine Studio is a insouciant Gallic eating house located in Tropicana Golf and Country Resort. The eating house is owned by Jean Michel Fraisse and Bruno Cassasus. The eating house besides makes their ain homemade staff of lifes and many other nutrient points such as Jams, air dried duck and sausages. They besides host cooking categories from staff of lifes to dessert and besides entrepreneurship categories and last but non least

they besides do outside catering.

Since this is a specialised preparation for 3 months in the kitchen, we have merely 2 displacements which is forenoon and eventide. Morning displacement we normally make staff of life such as their forte multi-grain staff of life, foccacia and baguette. We besides make our homemade yoghurts and sweets such as creme brulee and lemon meringue prostitutes. For flushing displacements, we would make the usual production for the twenty-four hours 's use and besides fix for outside catering or events.

The obstructions I faced were the regulations and methods of different chefs when fixing the nutrient in the kitchen which was to follow the criterion formula of the eating house. When the baker went for vacations, I was left in charge of forenoon displacement to do staff of lifes and at first it was hard as "when you see and do is a different thing. '' I had to make the usual forenoon staff of lifes and pastries like crescent rolls and cocoa axial rotations all by myself which I had troubles in.

The most of import lesson I learned is that with cognition you have freedom which means when you know about the merchandise really good, you can make many things or experiment around with the merchandise. I besides learned a batch of Gallic cooking methods such as utilizing duck fat to cook instead than oil. I besides learn to be fast while making work and besides being clean is the top precedence.

I have selected Frangipani Langkawi Spa and resort for my higher sheepskin preparation which is located at Pantai Tengah Langkawi. We were merely given 3 sections which were Hot Kitchen,

Accounts and Food and Beverage. Plus Frangipani Langkawi is the lone resort that patterns Green-eco friendly as most of the ornaments were used of recycled stuffs every bit good as the pattern of recycling.

I chose to make my preparation in a resort is because I 've ne'er experienced working in a resort environment and during our arrangement, Frangipani was the lone resort available while other resorts in Langkawi could non suit any longer trainees. Another benefit of Frangipani Langkawi is that the staff quarters is located in the resort itself, they besides provide us medical installations and besides monthly allowance.

Frangipani Langkawi Spa and Resort was established in 2005 and was bought over by Owners of Asia Overland Services Tourism Agency. Frangipani is really a name of a flower which is largely grown in the country. They even created a dish called Frangipani Fritters.

Previously, the topographic point was called Langkawi Village which the resort was making severely, therefore being bought over by the Travelling Agency. With a major Reconstruction and planning, Frangipani Langkawi is now an Eco-Green resort which does green pattern. Most of the ornaments are used with recycling trees and even the use of rain H2O for rinsing. They even have a sustainable country which they grow their veggies, fruits animate beings such as ducks, goose and a few discrepancy of fishes for ingestion if there are a particular petition.

The hotel has about 117 suites including executive suites, an out-of-door Jacuzzi, 2 swimming pools one which is normal H2O and the other a salt H2O swimming pool. They made a salt H2O swimming pool because the beach in Langkawi at a certain season has

many Portuguese man-of-wars which could accidently harm the guest if they swim excessively far off into the ocean.

They are besides constructing up their watering place which will be ready at 2011. The resort has really nice green scenery as they planted many nice trees and colorful flowers.

They besides made some research on use of herbs and flowers for medical values ; they made their ain mosquito repellant by utilizing lemon grass. The resort is really practical when recycling nutrient points. This resort is an oculus backstop because they target the foreign market and bulk of the aliens, they pattern the eco-green wont therefore doing Frangipani Langkawi a topographic point to see and remain. They are besides many return invitees who normally stay up to 3 hebdomads in the resort.

What I 've learned is that working in a resort is different than working in a metropolis hotel. For illustration in resorts, we have to direct room services all around the resort which is rather a distance to go. Rather than a metropolis hotel is non that tiresome. I 've besides learned how to populate on my ain because we stay in their staff inn and there 's no laundry service and most of the clip we need to rinse our apparels by manus and manage clip for work and jobs. Another thing I 've learned is that we normally serve immature Mangifera indicas with their homemade peanut sauce to guest who dines in the eating house.

The cold kitchen is located in the hot kitchen, so one time in awhile I would run indoors and larn whatever orders they make because kitchen staff is really non sufficient

and during high/peak season, it gets really busy. I learned rather a batch in the kitchen such as formulas but there 's nil much to speak about techniques. The kitchen has 3 subdivisions which includes Asian, Western and besides Cold Kitchen. They besides made me in charge of the omelette counter for breakfast for 2 hebdomads.

The obstructions I faced while in the kitchen when I took attention of the omelette counter for 2 hebdomads was a spot ambitious because of different quest wants different orders and some can be really crabbed with their attitudes. Another obstruction that I faced was the deficiency of nutrient quality. Because the proprietor wants to cut cost so we can merely order points that are the cheapest of quality therefore doing the topographic point non a good topographic point to eat. They besides lack airing in the kitchen and besides kitchen equipment is non up to day of the month.

I 've learned rather a batch of different formulas while in the resort. They besides have a sustainable bill of fare which the nutrient points are used from the sustainable like their organic poulet, their convolvulus soup ( kang-kong ) and besides the frangipanni fritters which are plucked from the trees around the resort. By holding this sort of bill of fare, we could besides pull clients to the resort because of the term of "Organic '' . By holding this, guests really appreciate more value of the thought and nowadays bulk of people are more wellness witting than earlier.

I have experienced a metropolis hotel, a insouciant dining Gallic eating house and a resort hotel which has taught me that different

topographic points have different consequences or ways of acquisition and instruction. Thus, I have obtained extra cognition from my Industrial Trainings.

Staff installations are one of the most of import factors when it comes to the employees. They look frontward to the staff installations that are available to them when using for work or preparation. Staff installations such as staff quarters for those who does n't hold adjustments outside, other basic installations such as cafeteria, staff room and possibly an amusement room for staffs. Some constitutions, offer higher managerial quarters chiefly for direction staffs.

In Frangipani Resort and Spa Langkawi, they provide as such installations in the hotel premises. The intent of holding staff installations is to assist employees work in an ensured environment. When making or be aftering to construct staff installations, one must believe of a long term formation as old ages base on ballss by, things tend to have on out and besides it is a future investing because staffs will ever be around therefore actions such as keeping or upgrading should be implemented on the installations.

This undertaking is largely of what the research worker has experienced while developing in Frangipani Resort and Spa Langkawi. Covering with staff installations is rather a immense country where everyone is involved. It is been observed that the staff installations needs to be improved due to the long old ages of use and all about doing the installations a comfy topographic point for staffs.

By making so, this will certainly make a happy environment for staffs as they are given fulfilling installations which will profit the hotel for a long clip and the research worker believes that by taking

good attention of the staffs, the staff will take attention of you as a mark of gratitude for giving the staff fulfilling installations.

The resort is most decidedly decorated in such a manner that is appropriate to its location, holding maintained its chief installations for the benefit of its invitees. However, the statement does non include another party that excessively uses and relies on on-premise installations which is the staff. Staff installations provided in Frangipani is rather minimum and basic.

It is besides cardinal ; doing it the topographic point for employees to head to for repast interruptions, and for really few, 'home ' as it is besides where the staff quarters are located. Besides keeping the cafeteria, the lone staff public toilets and bathrooms on the whole premiss is located at the same edifice, coercing the staff to travel to the designated country if they need to utilize the them for altering or to utilize the lavatory. Besides, for the Muslims, the supplication room is located there.

They are 3 staff quarters ; there are the male quarters where the cafeteria, public toilet, cabinet suites and supplication suites are located at the same topographic point and besides nearby the accounting section, Human Resource office, Room division and besides the dry shop room.

The female staff quarters is combined with Managers quarters which is situated off from the other staff installations but it has more privateness as its for the higher station and for the female staffs every bit good.

There are 3 suites functional for staff 's such as for the lasting staff and trainees when available. Each room is being occupied by 1 lasting staff and when new

trainees come or new staff from outpost that does n't hold any adjustment can utilize the staff quarters as a topographic point to kip.

The suites are merely fitted with 2 ceiling fans and other trappings are either being bought from the lasting staff or being given by the GM of the hotel because its being replaced by new furniture 's. They can besides convey in their Electronical devices such as telecastings, wirelesss, DVD participants and mini saloon.

There 's one staff lavatory each for male and female. The male lavatory is fitted with a shower room and cells in one where as the female shower suites is located beside the pull offing abode which is where the female staff quarters is situated. The lavatory consists of 5 shower suites and 5 lavatory bowls.

Since Frangipani is a green hotel, the H2O used either for showering and lavation are rain H2O which is being collected and being processed and ready to be used as H2O for lavishing and rinsing.

They besides made a little staffroom where the staffs relax after holding their tiffin or dinner interruptions. The room has 2 ceiling fans and a broken telecasting. Most of the clip, the staff would travel at that place and fume and either have a speedy short sleep. The staffroom besides have rather batch of sofas which encourages staff to kip and doing other staff non being able to sit down and loosen up decently. Before this, the staffroom is n't allowed to be a smoking country but long after it turned out to be another topographic point where the staff can hold their smoke interruption.

The cafeteria they have is rather

a little sized because there 's a batch of staff and the seats at times ca n't suit so at times other staffs have to wait or either eat exterior. It besides have a few ceiling fans which gives the cafeteria some zephyr. Besides that, there is no kind of amusement in the cafeteria which at times makes it really quiet and deadening. The cafeteria kitchen is located behind it which makes it easier for the staffs to unclutter up and to function. They besides placed several deep trays for wastages to be fed to the animate beings in the sustainable farm like ducks and poulet. For breakfast, left over staff of life will be given to the fishes in the pool they have.

The conditions of some of the installations are really non maintained decently and some betterments should be implemented. Most of the staff has been seeking to bespeak betterments but all were turned down. By this, most staffs are demotivated to work and are unhappy working.

Psychologically, when staff 's are unhappy working, their public presentation would truly be really low and feels that it 's non deserving their clip working for their employer and this can besides take to many staff turnovers.

Other than being underpaid, staff installations besides affect the on the job public presentation of staffs. I believe that it 's a top precedence of taking attention of your staffs because without them, you ca n't run the hotel. Therefore, by making a comfy environment the direction will be ensured that work end product will be doubled following the illustrations taken from Hawthorne surveies on public presentation.

Even though the surveies was carried

out in a mill, about the same rules can be carried forward towards staff by providing them with better installations which makes them happy and more eager to work.

Since there are merely 3 suites for the male staffs to remain in, it gets rather airless because it 's rather little and really hot even though there are two ceiling fans. Overall, it maintains on how the lasting staff takes attention of the room because some are good maintained and cleaned while others are soiled even hotter due to the placement of cabinets and other furniture 's.

The staff quarters are located the furthest off from the beach because there is where the hotel invitee suites are located and the staff quarters are being blocked by many other invitee suites which lessen the air current coming from the beach which makes the staff quarters really hot like an oven.

The male staff quarters are besides located in forepart of the sustainable farm which in the forenoon can be rather upseting as the odor from carnal fecal matters rises among the forenoon thick.

The staff canteen as reference before is rather little and gets rather cramp up during tiffin or dinner Sessionss. Besides it gets really hot doing it uncomfortable for staffs to eat. The cafeteria besides has a few ceiling fan but it defeats the intent when everyone is inside holding their tiffin or dinner.

Other than the little size of the cafeteria, it gets truly quiet and at times because we merely head over the cafeteria merely to hold our repasts and sometimes, some staff do n't even hold the impulse to travel for their interruptions.

The status of the

public toilet is rather a confusion despite staffs would travel their either to kip or smoke which is non what a public toilet is for. Before this, it was used for staff to take their remainder after tiffin or dinner which sleeping was allowed but non for smoking as this could upset non tobacco users and have a 2nd manus tobacco user which is bad. The pigment on the walls is easy fading and desquamation of the walls and the floors have no tiles or wood flooring which is full concrete flooring.

Out of 5 lavatory bowls, merely one is working decently while the others does n't look really ask foring to utilize and at times the other 4 does n't work. The status of the lavatories is truly bad that at times staffs would hold the inclination to utilize out-of-door guest lavatories. The walls environing the lavatories are worn down and some are broken.

There are discolorations on the lavatory bowls that ca n't be cleaned even thought being washed on a regular basis and there 's besides little holes from the shower cells which can glance through the staff cabinet room. Since they use recycled rain H2O to lavish or for rinsing apparels, there is no H2O warmer built for the staffs to utilize.

Other resort hotels such as Langkawi Lagoon Resort have a different scene for their staffroom which is all in one cabinet room. Both male and female portion the same changing room and during break times, all would make full up the staffroom and besides tobacco users would rule the staffroom which is even worse than Frangipani.

The cafeteria is located opposite of the

resort which staff 's have to walk across the main road in order to hold their tiffin or dinner which is rather a fuss. The staff quarters which is an flat is 15 proceedingss off from the resort itself. The status at times is really bad where H2O for showering is all rusty and flaxen which was caused by the unmaintained H2O armored combat vehicle in the quarters. The staff quarters besides are assorted with male and females which is out for Muslims.

In Nexus Resort Karambunai, installations that they have in hotel are the basic cafeteria which can suit many staff at one clip. The staff cabinet room is besides fitted in with common lavatories and shower suites. Each cabinet room is separated for male and females. The cafeteria that they have is an enclosed edifice in the hotel specifically for staff which is fitted in with air-conditioners and can suit many staff during interruption hours. They besides provide nutrient for dark displacement staff at 2 am.

The lavatories in the cabinet room which is the common type layout which is rather broad but the country is rather soiled which makes it uncomfortable to utilize. They besides do n't hold a specific staff public toilet therefore coercing staff to complete their left over break clip in the cabinet room and they besides have a smoke country for staff 's which is near the loading country.

For the staff quarters which is located 1km-2km off from the hotel, which is largely occupied by lasting staff, have really minimum unfastened suites for trainees to suit therefore the ground why Nexus Resort could n't take many trainees at one session.

The staff quarters are fitted with merely basic installations such as the common lavatories and each room is being filled with 4 trainees. Despite the far off location, the hotel provides hourly transit back and Forth for the staff that stays in the outside staff quarters.

Westin Langkawi have two staff quarters which are one in the hotel grounds itself but it 's largely for the direction staffs and female trainees and for the male trainees is located in town of Kuah.

The staff one-fourth for males which is located in Kuah is a individual floor corner batch house which is being handed over to the male trainees every clip they use the premises. They are in charged for keeping the cleanliness and good being of the house. The house is besides fitted with air-conditioning for each room and there are 3 suites in entire. The down side of the house is that there was no cooking equipment such as a range and they are n't allowed to cook in the premises. Merely hot H2O can be boiled and merely instant noodles can be cooked within the premises.

The cafeteria in the other manus is an enclosed edifice in the hotel itself. It is fitted with air-conditioning but the downside is that it can non suit excessively many staff at one clip therefore doing it besides hard to eat. They besides provide 4 repasts a twenty-four hours but to merely allocated clip for certain staffs merely.

There 's rather a few restrictions that was present such as the location is excessively far off as the Resort is in Langkawi therefore it 's hard to acquire clasp of them for

extra information. Some information such as designs and citation signifiers requested from the accountings section were Private and Confidential which could n't be obtain for farther referencing.

Another factor is that monetary value citations here for Electronical equipment such as air-conditioning and telecasting set for the staff quarters can be different due to the pricing scope and revenue enhancement here in Kuala Lumpur and Langkawi as Langkawi is revenue enhancement free. Installation fee for the air-conditioning for illustration might besides be different aswell therefore doing this a restriction to happen out the monetary value citation.

Another factor took topographic point was when inquiring for citations for the fixs for the staff lavatory, the contractors merely gave verbal unsmooth appraisal for the monetary value citation and they did n't desire to give a proper citation because we were n't holding a existent trade therefore they did n't hold on giving a full monetary value or any black and white paperss to be included with the research.

Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds