Information About Products And Services Flashcards, test questions and answers
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What is Information About Products And Services?
Products and services are the two main components of a company’s offering. Products are tangible items that can be bought or sold whereas services refer to an intangible offering, such as consulting, customer service, or website design. Companies provide information about their products and services to help potential customers learn more about what they offer. Product information includes descriptions of the features, benefits and uses of the product; prices; warranties; availability dates; and other details such as measurements or materials used in its production. Companies may also include images or videos to further explain how a product works or how it looks in person. Product information is often provided through catalogs, brochures, websites and social media channels for easy reference by customers. Service information explains what type of service is offered by a company, who provides the service (if applicable), what the customer will receive from it, turnaround times for completion and any associated costs. It should also provide examples of similar projects that have been completed in order to demonstrate previous success stories with said service. Service information may be provided through case studies on a website, blog posts describing past experiences with clients, video overviews on YouTube, Instagram posts highlighting successes or even direct conversations between sales representatives and potential clients where questions can be answered directly. Overall providing detailed information about products and services helps customers make informed decisions when selecting which option best suits their needs while also building trust between them and the brand they choose ultimately increasing customer loyalty long term.