Crisis Management Plan Flashcards, test questions and answers
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What is Crisis Management Plan?
A crisis management plan is a document that outlines the processes and procedures to be followed in the event of an organizational or environmental emergency. It serves as a comprehensive guide for how organizations should respond and manage potential disasters, both natural and man-made. The goal of a crisis management plan is to minimize damage, protect people, maintain continuity of operations, and ensure quick recovery.When developing a crisis management plan it is important to consider all possible scenarios that could arise due to disruption in services within an organization or its environment. This includes threats such as natural disasters, cyber attacks, physical security events, financial problems, employee misconducts etc., along with any other eventualities that might disrupt normal operations. To create an effective plan it is vital to have a clear understanding of what each risk entails so appropriate strategies can be put into place. The first step when creating a crisis management plan is determining the roles and responsibilities associated with it; who will lead the team during emergencies? Who will communicate with external stakeholders such as media outlets? Once this has been sorted out then specific strategies for responding to different types of crises need to be established. The strategies must include protocols for communication internally among staff members as well as externally towards customers or vendors if necessary; these communications should include instructions on how employees should respond during emergencies. Additionally, procedures for evacuation should also be included in case there are safety hazards present at company premises or near areas where employees may congregate regularly (such as cafes). Another crucial element in any good crisis management strategy involves having plans for restoring systems once they’ve been disrupted by whatever calamity caused them being taken offline initially; these plans should address both technical issues related to IT systems but also human resource issues around ensuring staff members are available when needed post-crisis period.