Closing The Sale Flashcards, test questions and answers

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What is Closing The Sale?

Closing the sale is the last step in a sales process. It is an important step because it can determine whether or not a customer decides to buy from you. Closing the sale requires strong negotiation skills and confidence, as well as knowledge of the product or service that you are selling. In order to successfully close the sale, it is important to anticipate any objections that your customer may have and be prepared with solutions for those objections. Additionally, closing techniques should be tailored to each individual customer’s needs and preferences so that they are more likely to make a purchase. One way to close a sale is by using assumptive language when speaking with your customers. This type of language involves making assumptions about what your customers want without asking them directly, such as Would you like me to wrap this up for you? or Can I help you find anything else today? These types of questions make the assumption that they want your help and may increase their likelihood of making a purchase. Another technique used in closing sales is known as the trial close. This involves asking questions throughout the sales process that allow customers to test out how comfortable they feel with their decision before committing fully. For example, if someone has been considering purchasing a new product from you, asking them questions such as Do you think this product would work well for your needs? allows them an opportunity to voice any hesitations before fully committing to buying it from you. Finally, summarizing all of the benefits associated with making a purchase during closing can also be effective in convincing people who may still be on the fence about buying something from you. Summarizing all of its features one last time reminds customers why they were interested in it in the first place and allows them one last chance at seeing how great it could be for them if they decided to buy it from you instead of somewhere else today. Overall, closing sales can seem intimidating but there are several steps anyone can take in order ensure successful closings every time. By being prepared with solutions for potential objections and using language that encourages commitment throughout conversations with customers, along with summarizing all of its benefits one last time at closing helps remind people why they initially wanted this item and increases their likelihood of choosing your business over another one.