13) Which of the following is recommended when using suggestion selling? A) Don’t waste time suggesting low-profit items. B) Don’t hesitate to make suggestions before closing the sale. C) Don’t make suggestions until you have first satisfied the customer’s primary need. D) Show the suggested item only if the customer seems interested and profit margins are high. E) Suggestion selling should be used to generate half again as much revenue as the primary product does.

C More test answers on https://studyhippo.com/sales-management-ch-15/

The __________ stage occurs prior to meeting the customer for the first time and extends the qualification of leads. Select one: a. qualify leads b. follow-up c. preapproach d. sales presentation e. closing the sale

preapproach More test answers on https://studyhippo.com/marketing-ch19/

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