Business Process Management Flashcards, test questions and answers
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We've found 5 Business Process Management tests
Business
Business Process Management
Customer Relationship Management
Product Life Cycle Management
Resource Based View
Supply Chain Management
Value Over Time
Virtual Private Network
MIS Chapter 1: Overview 41 terms
41 terms
Preview
MIS Chapter 1: Overview
question
All of the following are identified causes of the 2010 Deepwater Horizon oil spill EXCEPT for: a) Repeated failure to follow safety procedures b) The alignment of the Information Systems Strategy Triangle c) The failure of automated systems d) The leadership and organizational culture at BP e) Inadequate quality standards
answer
b
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A general manager should: a) Rely on IS personnel to make IS decisions b) Ignore how IS are used and managed c) Have a deep technical knowledge of IS d) Understand the use and consequences of technologies relevant to the business e) Not be expected to ask or understand technology related questions
answer
d
question
When a company's business strategy and technology strategy are intertwined, this situation is known as _______. a. convergence b. alignment c. dynamic d. differentiation e. technologically adjusted
answer
a
question
Organizational, cultural, and control variables are considered the ________ used by decision makers to effect change in their organization. a. collaboration tools b. managerial levers c. events d. IS e. organization objectives
answer
b
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The ________________________ is a plan articulating where a business seeks to go and how it expects to get there. a. vision statement b. mission statement c. stakeholder statement d. stockholder statement e. business strategy
answer
e
question
Organizations seek to gain a competitive advantage by differentiation, cost, or _________. a. service b. focus c. profit d. value e. speed
answer
b
question
Google has disrupted a number of industries, particularly the advertising and software industries. Google's ability to quickly and aggressively provide new products and services is best described by: a. Porter's Generic Strategies b. The Hypercompetition Model c. The Information Systems Strategy Triangle d. The Social Business Strategy e. Customer Relationship Management
answer
b
question
Through the use of various technologies, a ski resort tracks the slopes each customer skis and the times he or she skis them. Skiers then have the ability to view this information online, and can choose to seamlessly share their accomplishments on Facebook. In addition, photographers positioned at the resort post pictures on Facebook for the skier. This ski resort has worked hard to develop a strong: a. IS Strategy b. Social business strategy c. Business strategy d. Organizational strategy e. Customer strategy
answer
b
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The organizational strategy should ideally _____ the IS strategy. a. drive b. complement c. dictate d. ignore e. sustain
answer
b
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The general manager for a retail clothing outlet was recently cited as saying, \"IT is the cornerstone of our company. All of our decisions are based on the sophisticated systems that we have deployed throughout our organization. IT drives our decisions.\" What position should the manager hold regarding IT and its influence on decision making? a. IT should drive business decisions. b. Organizational goals should drive IT decisions. c. Organizational strategy should drive IS decision making. d. Business strategy should drive IS decision making e. All strategy should be driven by IT strategy.
answer
d
question
To remain competitive, an organization's business strategy must adapt and respond to all of the following variables. Which variable in particular does IS help to determine? a. Market forces b. Customer demands c. The capabilities of the organization d. The organization's mission e. Organizational design
answer
c
question
The physical means by which information is exchanged among hardware components is called _______. a) hardware b) software c) networking d) personnel e) data
answer
c
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Significant changes in IS should trigger a reassessment of the _____________. a. business strategy b. social strategy c. process strategy d. data strategy e. system strategy
answer
a
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A social business strategy is designed to use social IT tools for all of the following EXCEPT: a. Collaborating with stakeholders b. Building deeper connections with stakeholders c. Innovating with stakeholders d. Excluding stakeholders e. Networking with employees, customer and/or suppliers
answer
d
question
General managers should take an active role in decisions about information systems. This is vital because: a. The IS department cannot be trusted to make good decisions. b. The IS department has not been trained to make general business decisions. c. The IS department does not have the company's best interests as its focus. d. Information systems are designed to support business objectives. e. Information systems are normally incongruent with business strategies.
answer
d
question
This framework is called the ____________________ because it relates business strategy with IS strategy and organizational strategy. a. Porter's Generic Framework b. D'Aveni's Hypercompetition Model c. Information Technology Matrix d. IS Strategy Model e. Information Systems Strategy Triangle
answer
e
question
At the time of the Deepwater Horizon oil spill and explosion, BP's IS Strategy Triangle was out of __________. a) control b) alignment c) adjustment d) scope e) specification
answer
b
question
By using IS to achieve economies of scale and generate operating efficiencies, Walmart epitomizes which one of Porter's generic strategies? a) Differentiation b) Focus c) Cost leadership d) Broad focus e) Cost differentiation
answer
c
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A bank provides its customers mobile applications that significantly simplify traditional banking activities. For example, a customer can use a smartphone to take a picture of a check and electronically deposit into an account. This unique service demonstrates the bank's desire to practice which one of Porter's strategies? a) Differentiation b) Focus c) Cost leadership d) Broad focus e) Cost differentiation
answer
a
question
The business diamond identifies the crucial, interrelated components for designing an organization. The components include all of the following EXCEPT: a) People b) Social media c) Structure d) Tasks e) Information and control
answer
b
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Technology guru Tim O'Reilly said this about the publishing industry: \"To adapt, publishers need to cannibalize their own business, experimenting with new forms, new formats, and new business models.\" This statement is consistent with: a) Generic framework b) Focus strategy c) Hypercompetition d) Direct strategy e) Porter's generic strategies
answer
c
question
L.L. Bean is an online/catalog retail company that aggressively uses tools like instant messaging to communicate with customers regarding potential purchases and uses Facebook for branding activities. This use of technology supports which strategy? a) IS strategy b) Business strategy c) Organizational strategy d) Mission strategy e) Social business strategy
answer
e
question
GE recognized that it could only sustain its competitive advantage for a limited time as competitors attempted to outmaneuver them. What was the model that Welch applied to help solve this problem? a) Destroy your organization b) Grow your organization c) Destroy your system d) Grow your system e) Destroy your business
answer
e
question
Business strategies based on hyper-competition focus on customer satisfaction and profit maximization but also build in a component of business intelligence. Business intelligence helps an agile organization to: a) Predict and respond to new opportunities b) Leverage information technology in new ways c) Manage internal challenges d) React to supplier demands e) Collaborate
answer
a
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Which one of the following is NOT part of the information systems strategy matrix? a) Hardware b) Software c) Networking d) Personnel e) Data
answer
d
question
Apple's introduction of the iPhone while iPod sales were still very strong is an example of DYB.
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True
question
Once a firm is out of alignment, it does not mean that it has to stay that way.
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True
question
A social business strategy needs to align itself with the organization's IT strategy but not the business strategy.
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False
question
There has been accelerated competition and churn among market leaders concurrent with the increases in the quality and quantity of IT investments.
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True
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To avoid unwanted consequences, altering the IT Strategy requires adjustments to the organizational strategy.
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True
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The IS strategy drives the business strategy.
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False
question
The _______________ models suggest that the speed and aggressiveness of the moves and countermoves in any given market create an environment in which advantages are \"rapidly created and eroded.\"
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hypercompetition
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The business diamond includes structure, tasks, information and controls, and ___________________________.
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people
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A clear and compelling statement that unifies an organization's efforts and describes what the organization is all about is called its _________.
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mission
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According to Porter's Generic Strategies Framework, a company that limits its scope to a narrower segment of the market is exercising this type of strategy.
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focus
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GE employees develop strategies to destroy an existing competitive advantage so that they can then find fresh new ways to server the customer by applying a ________ strategy.
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grow your business
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In order to assess the critical issues in information management, a manager should know the IS infrastructure components. These are hardware, software, network and _______.
answer
data
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CRM stands for ________________.
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customer relationship management
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Social business opportunities fall into one of three categories: collaboration, engagement or ______.
answer
innovation
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The IS strategy can affect and is affected by changes in a company's business and _______ strategies.
answer
organizational
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According to Porter, a company that makes its services available 24/7 would be practicing a _________ strategy.
answer
cost leadership
Business Process Management
Enterprise Information Systems
Service Oriented Architecture
Chapter 7 MIS Flashcards 87 terms
87 terms
Preview
Chapter 7 MIS Flashcards
question
Traditionally, companies are organized around five distinct functional areas. Which of the following is one of them? A) supply chain management B) risk management C) technology management D) communication management E) systems management
answer
A
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Which of the following is a core business process? A) time-to-purchase B) make-to-stock C) plan-to-produce D) account-to-report E) hire-to-retire
answer
B
question
Whenever an order is placed with online retailers, the retailers put together the order, ship it, and charge the payment to the customer's credit card. This process of selling a product or service is known as the ________ process. A) make-to-order B) time-to-market C) order-to-cash D) procure-to-pay E) make-to-stock
answer
C
question
For most businesses, the ________ process entails several subprocesses including creating a customer record, checking the customer's creditworthiness, creating an order, checking and allocating stock, and shipping. A) order-to-cash B) make-to-order C) procure-to-pay D) make-to-stock E) plan-to-produce
answer
A
question
Buying a book at Amazon.com illustrates which of the following core business processes? A) time-to-purchase B) order-to-cash C) plan-to-produce D) account-to-report E) hire-to-retire
answer
B
question
An online retailer has finished creating a customer record. Identify the retailer's next step in an order-to-cash process. A) create order B) allocate stock C) pick, pack, and ship D) prepare and send invoice E) check customer's creditworthiness
answer
E
question
In the order-to-cash process, checking credit is followed by ________. A) collecting payment B) creating an order C) allocating stock D) picking, packing, and shipping E) preparing and sending the invoice
answer
B
question
In an order-to-cash process, identify the next step that the online retailer takes after creating an order for a customer. A) collect payment B) create customer record C) check and allocate stock D) pick, pack, and ship E) prepare and send invoice
answer
C
question
An effective ________ process can create customer satisfaction, speed up the collection process, and serve to provide valuable inputs into business intelligence and customer relationship management applications. A) order-to-cash B) make-to-order C) procure-to-pay D) make-to-stock E) plan-to-produce
answer
A
question
Subprocesses of the procure-to-pay process include ________. A) collecting the payment B) creating customer records C) price and terms negotiations D) creating customer satisfaction E) speeding up the collection process
answer
C
question
The several processes associated with the acquiring of goods from external vendors are collectively referred to as the ________ process. A) make-to-stock B) make-to-order C) order-to-cash D) plan-to-produce E) procure-to-pay
answer
E
question
Which of the following is the first step in the procure-to-pay process? A) negotiate price and terms B) issue purchase order C) receive goods D) receive invoice E) settle payment
answer
A
question
An effective ________ process can help to obtain favorable conditions, reduce transaction costs, and, ultimately, create customer goodwill as it helps to efficiently fulfill customer orders. A) procure-to-pay B) procure-to-buy C) find-to-buy D) procure-to-sell E) find-to-sell
answer
A
question
In the procure-to-pay process, the negotiation of price and terms is followed by ________. A) settling the payment B) creating the customer record C) issuing the purchase order D) receiving the goods E) receiving the invoice
answer
C
question
________ immediately after the purchase order is issued in the procure-to-pay process. A) Payment is settled B) Price and terms are negotiated C) Credit is checked D) Goods are received E) Invoices are received
answer
D
question
Receiving the goods is followed by ________ in the procure-to-pay process. A) settling the payment B) negotiating the price and terms C) issuing the purchase order D) creating the order E) receiving the invoice
answer
E
question
In the ________ process, goods are produced based on forecasts and are stored in a warehouse, and sales orders are then fulfilled from inventory. A) configure-to-stock B) make-to-stock C) make-to-order D) engineer-to-order E) assemble-to-order
answer
B
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The organization waits for an order, allowing the organization to initiate a ________ sequence to move the order through the production process. A) pushing B) rotating C) working D) pulling E) propelling
answer
D
question
In core business processes, which of the following uses a push-based approach? A) order-to-cash B) procure-to-pay C) production-to-order D) make-to-stock E) make-to-order
answer
D
question
In the ________ process, raw materials, subcomponents, and accessories are procured based on forecasts, but actual manufacturing does not start until sales orders are received. A) order-to-cash B) procure-to-pay C) make-to-stock D) acquire-to-dispose E) make-to-order
answer
E
question
Which of the following uses a pull-based approach? A) make-to-order B) make-to-stock C) plan-to-produce D) account-to-report E) acquire-to-dispose
answer
A
question
The make-to-stock process is typically used for ________. A) customizable goods B) commodities C) big-ticket items D) building aircrafts E) building highways
answer
B
question
Which of the following goods are typically produced under a make-to-order approach? A) expensive high-volume goods B) cheap high-volume goods C) very expensive low-volume goods D) mass-produced goods E) goods from external vendors
answer
C
question
Which of the following goods are produced using the make-to-order approach? A) commercial aircrafts B) air conditioners C) home appliances D) televisions E) refrigerators
answer
A
question
________ activities are performed by the functional areas that process inputs and produce outputs. A) Base B) Core C) Support D) Extended E) Focus
answer
B
question
Which of the following is a core activity according to the value chain model? A) human resource activities B) technology development C) operations and manufacturing D) administrative activities E) infrastructure activities
answer
C
question
Inbound logistics involves business activities associated with ________. A) distributing end products within the order-to-cash business process B) creating marketing literature C) communicating with potential and existing customers D) receiving and stocking raw materials, parts, and products E) order processing
answer
D
question
Assembly processes are ________ activities. A) outbound logistics B) marketing and sale C) customer sales D) administrative and marketing E) operations and manufacturing
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E
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Outbound logistics activities focus on the ________. A) processing of orders B) distribution of end products within the order-to-cash business process C) pricing of goods and services D) transformation of raw materials into end products E) receiving and stocking of raw materials, parts, and products
answer
B
question
________ focuses on the distribution of end products within the order-to-cash business process. A) Procure-and-pay process B) Sales and marketing activity C) Make-to-stock process D) Inbound logistics E) Outbound logistics
answer
E
question
Administrative activities focus on the ________. A) design and development of applications that support the primary business activities B) hardware and software that must be implemented to support the applications that the primary activities use C) business activities associated with employee management D) processes and decision making to orchestrate the day-to-day operations of an organization E) purchasing of goods and services that are required as inputs for the primary activities
answer
D
question
The hardware and software that must be implemented to support the applications that the primary activities use are a part of the ________ activities. A) human resources B) technology development C) procurement D) inbound logistics E) infrastructure
answer
E
question
Human resource activities ________. A) are classified as a support activity since the primary activities cannot be accomplished without the employees to perform them B) include the design and development of applications that support the primary business activities C) include the purchasing of goods and services that are required as inputs to the primary activities D) integrate the internal applications with suppliers, business partners, and customers E) streamline the organization's internal value chain
answer
A
question
________ activities encompass all business activities associated with employee management, such as hiring, interview scheduling, payroll, and benefits management. A) Human resource B) Technology development C) Procurement D) Account E) Architectural
answer
A
question
________ is a support activity. A) Outbound logistics B) Operations and manufacturing C) Technology development D) Customer service E) Marketing and sales
answer
C
question
Designing and developing applications that support the primary business activities are a part of the ________ activities. A) operations and manufacturing B) outbound logistics C) technology development D) procurement E) inbound logistics
answer
C
question
A(n) ________ information flow consists of information that is received from another organization. A) stand-alone B) legacy C) packaged D) upstream E) downstream
answer
D
question
A ________ information flow relates to the information that is produced by a company and sent along to another organization. A) stand-alone B) legacy C) packaged D) custom E) downstream
answer
E
question
One of the traditional functional areas that companies are organized around is information systems management.
answer
False
question
The core business processes common to most business organizations are order-to-cash, procure-to-pay, and make-to-stock.
answer
True
question
The order-to-cash process entails subprocesses such as price and terms negotiations, issuing of the purchase order, receiving the goods, and receiving and paying the invoice.
answer
False
question
The processes associated with buying goods from external vendors are together referred to as the procure-to-pay process.
answer
True
question
In the make-to-stock process, raw materials, subcomponents, and accessories are procured based on forecasts, but actual manufacturing does not start until sales orders are received.
answer
False
question
The make-to-order process uses the pull-based approach.
answer
True
question
Systems that focus on the specific needs of individual departments and are not designed to communicate with other systems in the organization are referred to as ________. A) internally focused applications B) externally focused systems C) stand-alone applications D) enterprise-wide systems E) enterprise-information systems
answer
C
question
Legacy systems can prove problematic when information from multiple departmental systems is required to support business processes and decision making. Which of the following scenarios is most similar to the above-mentioned statement? A) Chuck's is a retail chain that has an inventory management system that is tied to an RFID system. This system notifies Chuck's managers when the inventory in its stores falls below a certain level. B) Quick Software Solutions has an automated system to track employee absence. It also uses a non-automated system like attendance registers that employees sign every day. This information is updated to Quick's database management system on a weekly basis. C) Nuok Tires supplies its products to Fresto, an automobile manufacturer. Nuok Tires' factories are located close to Fresto's factories to minimize transportation costs. D) Fender, a guitar manufacturer, allows customers to design their guitars online. Potential buyers need to send the design with the order to receive their customized guitars. E) Jsutmi successfully pursues a just-in-time inventory system. Recently, however, it has not been able to meet demand due to labor problems.
answer
B
question
A(n) ________ is an integrated suite of business applications for virtually every department, process, and industry, allowing companies to integrate information across operations on a company-wide basis using one large database. A) legacy system B) management information system C) decision support system D) distributed system software E) enterprise system
answer
E
question
An internally focused system helps an organization coordinate with its ________. A) suppliers B) business partners C) producers D) departments E) customers
answer
D
question
A(n) ________ system coordinates business processes with customers, suppliers, and business partners of an organization. A) internally focused B) legacy C) stand-alone D) intermediary E) externally focused
answer
E
question
A system that communicates across organizational boundaries is also referred to as a(n) ________ system. A) legacy B) interorganizational C) intraorganizational D) internally focused E) stand-alone
answer
B
question
________ software are applications written by third-party vendors that are used by many different users and organizations. A) Packaged B) Custom C) Bespoke D) Personalized E) Tailored
answer
A
question
Applications that are designed and developed exclusively for a specific organization are known as ________ software. A) collaborative B) custom C) groupware D) ready-made application E) packaged
answer
B
question
ustomers can purchase ________ software off the shelf to help them with their personal documents and communications. A) personalized B) tailored C) packaged D) custom E) bespoke
answer
C
question
________ software is written by third-party vendors to support standardized and repetitive tasks. A) Packaged B) Unpacked C) Custom D) Practices-Based E) Process-Based
answer
A
question
Identify the software that is cost effective, since the vendor that builds the application spreads out the development costs by selling copies to a large number of users? A) packaged software B) bespoke software C) adapted software D) corrected software E) custom software
answer
A
question
Which of the following types of software is best suited for tasks that are unique to a particular business? A) collaborative B) custom C) groupware D) packaged E) ready-made application
answer
B
question
Which of the following statements is true of packaged and custom software? A) Packaged software are applications that are designed and developed exclusively for a specific organization. B) The development costs of custom software are much higher than for packaged software because of the time, money, and resources that are required to design and develop them. C) Packaged software is well suited for tasks that are unique to a particular business. D) Custom software is cost effective since the vendor that builds the application can spread out development costs through selling to a large number of users. E) Custom software is highly useful for standardized, repetitive tasks, such as writing a report or preparing a presentation.
answer
B
question
The features and modules that an enterprise system comes with out of the box are referred to as the ________ version. A) best-practices B) reengineered C) vanilla D) customized E) modified
answer
C
question
If the ________ version does not support a certain business process, the company may require a customized version. A) best-practices B) reengineered C) vanilla D) customized E) modified
answer
C
question
________ management is a systematic, structured approach to improvement, in which people critically examine, rethink, and redesign business processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost. A) Business process B) Business activity C) Business service D) Application performance E) Application service
answer
A
question
) In the 1990s, business process management was known as ________. A) business systems management B) business process reengineering C) business service reengineering D) application performance management E) application service management
answer
B
question
According to business process management, identify the management's next step after developing a vision for the organization. A) They should identify the ways in which information systems can be used to improve the various business processes. B) They should design and implement a prototype of the new processes. C) They should manage the information technology to be used from a business transaction perspective. D) They should identify the critical processes that are to be redesigned. E) They should understand and measure the existing processes as a baseline for future improvements.
answer
D
question
According to business process management, identify the next step taken by management after identifying the ways in which the information systems can be used. A) identifying the critical processes that are to be redesigned B) understanding and measuring the existing processes as a baseline for future improvements C) reducing costs and shortening the time it takes to get products to market D) designing and implementing a prototype of the new process E) developing a vision for the organization that specifies the business objectives
answer
D
question
How is business process management similar to quality improvement approach such as total quality management? A) They are intended to be cross-functional approaches to improve an organization. B) They focus on radical redesign and drastic improvement of processes. C) They focus on incremental change of processes. D) They focus on the activities typically occurring at the operational level of the organization. E) They focus on providing capabilities for discovering "hidden" predictive relationships while conducting a forecast.
answer
A
question
Systems that focus on the specific needs of individual departments are typically not designed to communicate with other systems in the organization and are therefore referred to as stand-alone applications.
answer
True
question
A legacy system is an integrated suite of business applications for virtually every department, process, and industry that allows companies to integrate information across operations on a company-wide basis using one large database.
answer
False
question
Rather than storing information in separate places throughout the organization, enterprise systems provide a central repository common to all corporate users.
answer
True
question
Internally focused systems coordinate business processes with customers, suppliers, and business partners.
answer
False
question
A system that communicates across organizational boundaries is sometimes referred to as an interorganizational system (IOS).
answer
True
question
Customer relationship management applications concentrate on the activities involved in promoting and selling products to the customers as well as providing customer service and nourishing long-term relationships.
answer
True
question
Applications that integrate business activities across departmental boundaries are often referred to as ________ planning systems. A) manufacturing resource B) computer-integrated C) capacity requirement D) enterprise resource E) materials requirement
answer
D
question
Which of the following is true regarding enterprise resource planning (ERP)? A) It stores data in different locations. B) It is an older version of materials requirement planning. C) It helped in developing the manufacturing resource planning package. D) Stand-alone applications are a developed version of ERP. E) It makes the process of sharing information between business activities easier.
answer
E
question
Components which support employee recruitment, assignment tracking, performance reviews, payroll, and regulatory requirements are called ________ management. A) human resource B) operations C) financial D) personal E) organizing
answer
A
question
Components to simplify, standardize, and automate business processes related to inbound and outbound logistics, product development, manufacturing, and sales and service are called ________ management. A) human resource B) operations C) financial D) personal E) organizing
answer
B
question
Components to support accounting, performance management, and corporate governance are called ________management. A) human resource B) operations C) financial D) personal E) organizing
answer
C
question
Enterprise resource planning (ERP) extended components focus primarily on ________. A) customer relationship management and product lifecycle management B) product lifecycle management and supply chain management C) customer relationship management and human capital management D) human capital management and supply chain management E) customer relationship management and supply chain management
answer
E
question
Enterprise resource planning replaces stand-alone applications by providing various modules based on a common database and similar application interfaces that service the entire enterprise rather than portions of it.
answer
True
question
Enterprise resource planning control refers to the locus of control over the computing systems and data contained in these systems, as well as decision making authority.
answer
True
question
There are two major categories of enterprise resource planning (ERP) components-ERP core components and ERP extended components.
answer
True
question
Enterprise resource planning (ERP) core components support the primary external activities of the organization that deals with suppliers and customers.
answer
False
question
Enterprise resource planning extended components support internal operations such as financial management, operations management, and human resource management.
answer
False
question
Which of the following is true regarding the formula for success of an enterprise system? A) Enterprise systems implementations should include personnel from different departments. B) The success of an enterprise system depends directly on the support received from middle-management. C) Enterprise systems are simple to understand and implement when compared to stand-alone systems. D) Using outside consultants tends to complicate the implementation of an enterprise system. E) Once enterprise systems go live, employees experience an immediate growth in productivity.
answer
A
question
Companies implementing ________ enterprise resource planning (ERP) can benefit from scalability and agility. A) cloud-based B) internal-drive C) hard drive D) subsidiary E) in-memory
answer
A
question
Two-tier ERP strategy can support operations at the corporate level, while providing the needed ________ at the subsidiary level. A) interoperability and reliability B) reliability and componentization C) flexibility and agility D) interoperability and accessibility E) scalability and manageability
answer
C
question
The main objective of enterprise systems is to create competitive advantage by streamlining business activities within and outside a company.
answer
True
question
Industry surveys have shown that 50 percent of companies that undertake enterprise system implementations did not realize any benefits.
answer
False
question
Companies that have successfully installed enterprise systems are found to follow a basic set of recommendations related to enterprise system implementations.
answer
True
Business Process Management
Business Processes And Information Systems
Chief Financial Officer
Human Resources Management
Sales And Marketing
Value Chain Activities
Value Chain Analysis
BIS Chapter 3 – Flashcards 32 terms
32 terms
Preview
BIS Chapter 3 – Flashcards
question
Which of the following is NOT a factor to consider in analyzing industry structure as part of an organization's information systems planning process? A)Threat of new entrants B) Bargaining power of supplies C) Threat of substitutions D) Bargaining power of customers E) Lowest cost IT vendors
answer
E) Lowest cost IT vendor
question
Which of the following should be the final stage in a typical planning process used by many organizations to develop plans for their information systems? A) Information systems B) Value Chains C) Industry structure D) Competitive strategy E) Business processes
answer
A) Information systems
question
Which of the following correctly sequences the stages in a typical planning process used by many organizations to develop plans for their information systems? A) Information systems - business process - industry structure - competitive strategy - value chains B) Competitive strategy - industry structure - information systems - business processes - value chains C) Value Chains - business processes - information systems - industry structure - competitive strategy D) Information systems - industry structure - competitive strategy - value chains - business processes E) Industry structure - competitive strategy - value chains - business processes - information systems
answer
E) Industry structure - competitive strategy - value chains - business processes - information systems
question
Which of the following is NOT one of the four general competitive strategies? A) Better products/services across the industry B) Better product/services within an industry segment C) Lowest cost within an industry segment D) Longest value chain across the industry E) Lowest cost across the industry
answer
D) Longest value chain across the industry
question
Which of the following should be the first stage in a typical planning used by many organizations to develop plans for their information systems? A) Industry structure B) Value Chains C) Business processes D) Competitive strategy E) Information systems
answer
A) Industry structure
question
Which of the following is a correct statement regarding competitive forces in Porter's model? A) If customers are loyal to the company or brand, then the strength of the competitive forces is high B) If the cost of switching to another vendor are high, then the loyalty of the customers are low C) If the costs of switching to another vendor are high, then the strength of the competitive forces is high? D) If the costs of switching to another vendor are low, then the strength of the competitive forces is low E) If customers are loyal to the company or brand, then the strength of the competitive force is low
answer
E) If customers are loyal to the company or brand, then the strength of the competitive force is low
question
Which of the following statements regarding AllRoad's analysis of competitive forces is correct? A) AllRoad judges the threat from substitutes as strong and the threat of new entrants as strong B) AllRoad judges the threat from substitutes from weak and the threat of new entrants as weak C) AllRoad believes that it can ignore potential threats from substitutes and new entrants D) AllRoad judges the threat from substitutes as weak and the threat of new entrants as strong E) AllRoad judges the threat from substitutes as strong and the threat of new entrants as weak
answer
D) AllRoad judges the threat from substitutes as weak and the threat of new entrants as strong
question
How do companies use Porter's 5 forces model? A) To select which new products should be developed and brought to market B) To determine which information systems will best fit their company's needs C) To choose the best vendor for the acquisitions of IT systems for their firm D) To help them determine the potential profitability of an industry and as a way of understanding their competitive environments E) To understand the structure of their industry
answer
D) To help them determine the potential profitability of an industry and as a way of understanding their competitive environments
question
Porter's five competitive forces can be grouped into which of the following two types? A) Business process and information systems B) Rivalries and value chains C) Strategies and tactics D) Industry Size and competitor strength E) Bargaining power forces and competitive forces
answer
E) Bargaining power forces and competitive forces
question
Which of the following is NOT a valid use of Porter's competitive forces model? A) To determine how profitable an industry is B) To determine the characteristics of an industry C) To identify sources of strong competition D) To determine how sustainable an industry's profitability will be E) To determine the year that the industry will become obsolete
answer
E) To determine the year that the industry will become obsolete
question
Which of the following is NOT one of the factors that Porter cities that must be consistent with an organization's strategy if that organization is to be effective? A) The organization's objectives B) The organization's goals C) The organizations activities D) The organization's culture E) The organization's information systems
answer
E) The organization's information systems
question
To those in the MIS field, Porter's requirement for an organization to be effective means that all information systems in the organization must ____________ . A) network together via the Internet's TCP/IP protocols B) Facilitate the organization's competitive strategy C) be protected behind the company's firewall D) be procured from a single vendor E) Differentiate the organization from its competitors
answer
B) Facilitate the organization's competitive strategy
question
Porter's competitive strategy that is industry-wide and achieves differentiation for the company is to ________ . A) achieve maximum market share B) eliminate competitors by hostile take-overs C) provide better products and services across the industry D) avoid integration of information systems E) attain maximum profitability
answer
C) provide better products and services across the industry
question
To maintain a strategy that is competitive, All Road must: A) understand 3D printing technology and use it to become the lowest cost provider of products and services in its industry B) understand 3D printing technology and be prepared to address changes in the competitive forces of customer bargaining power and competitive threats as it relates to this technology area C) convert its information systems from 2D to 3D printing technologies D) understand 2D printing technology and be prepared to address when the company should change to 3D technology E) understand 3D printing technology and ensure that all of its information systems can support this technology
answer
B) understand 3D printing technology and be prepared to address changes in the competitive forces of customer bargaining power and competitive threats as it relates to this technology area
question
In the 2 x 2 matrix depicting Porter's four competitive strategies, which of the following correctly identifies the two horizontal axis and the two vertical axis labels? A) Profit, revenues, cost, and technologies B) Cost, derivatives, processes, and technologies C) Strategy, tactics, cost, and technologies D) Differentiation, profit, focus, and technology-wide E) Cost, differentiation, industry-wide, and focus
answer
E) Cost, differentiation, industry-wide, and focus
question
Which of the following incorrectly describes the generic value chain? A) it includes five primary activities B) it is applicable only to manufacturing C) it includes four support activities D) it is a network of value-creating activities E) it consists of both primary activities and support and activities
answer
B) it is applicable only to manufacturing
question
Porter's model of business activities include linkages, which are interactions across value activities. Which of the following is NOT an example of linkage across value activities? A) a manufacturing system that uses the production plan to determine raw material needs and then use the material needs to schedule purchases B) A sales representative in a manufacturing company using information about supply chain disruptions affecting inbound logistics to accurately specify a delivery time frame in a customer's contract C) A manufacturing system that uses sales forecasts to plan production D) The addition of new potential customers to a manufacturing company's database in the sales and marketing function E) Manufacturing systems that use linkages to reduce inventory costs
answer
D) The addition of new potential customers to a manufacturing company's database in the sales and marketing function
question
Which of the following is NOT a primary activity in a value chain? A) operations/manufacturing B) customer service C) inbound logistics D) outbound logistics E) inventory management
answer
E) inventory management
question
Which of the following is NOT a valid characteristic of support activities in the generic value chain? A) they add value, albeit indirectly B) they facilitate the primary activities C) they are business functions that relate directly to the production of the organization's products or services D) they contribute only indirectly to the production, sale, and service of the product E) they have costs associated with them
answer
C) they are business functions that relate directly to the production of the organization's products or services
question
Value chains exist in service-oriented companies. The difference between a value chain in a manufacturing company and one in a service company is that most of the value in a service company is generated by all of the following EXCEPT: A) marketing B) inbound and outbound logistics C) sales D) operations E) service activities
answer
B) inbound and outbound logistics
question
What must a company do if a value chain's margin is negative? A) The company must immediately re-engineer all of its business processes and modernize all of its information systems or it will soon be bankrupt B) Nothing, negative margins indicate an efficiently performing value chain C) By speeding up inbound logistics and slowing down outbound logistics, the company can make this margin positive D) Nothing, a value chain describes logistics and the Chief Financial Officer will be responsible for producing positive margins E) Either the value must be increased or the costs of the value chain to be reduced
answer
E) Either the value must be increased or the costs of the value chain to be reduced
question
Consider two companies that have the same set of value chain activities. Which of the following statements regarding business process and information systems in these two companies is correct? A) Each company will implement these value chain activities using business process that are consistent with its respective competitive strategy B) The two companies will operate identical information systems C) Because differentiation is one of Porter's competitive strategies, the companies will realize that they cannot both use the same value chain activities,so they will both change their activities. D) Two companies in the same industry can never have the same set of value chain activities. E) The two companies are so similar that they will in fact merge into new enterprise, and then all activities, processes, and information systems will become standardized.
answer
A) Each company will implement these value chain activities using business process that are consistent with its respective competitive strategy
question
Which of the following statements is correct regarding the relationship among value chains, business processes, and information systems? A) Each value chain in a company is supported by one or more business processes B) Information systems determine the structure of the company's value chains C) Business processes determine the structure of the company's value chains D) After selecting its main information systems vendor, a company then crafts its strategies, value chains, and business processes to conform to that vendor's IT systems E) Value chains do not, and cannot, influence a company's business processes and information systems
answer
A) Each value chain in a company is supported by one or more business processes
question
Consider two companies that have different strategies but identical value chain activities related to their respective strategies. Which of the following statements is correct? A) Two companies that have different strategies cannot possibly have the same value chain activities B) The information systems in these two companies must be identical because their value chain activities are identical C) Because the industry structure is the same for these two competing companies, both information systems and business process will be identical if their value chain activities are identical D) Value chains determine strategies; therefore, if the two companies have identical value chain activities, then they must have identical strategies E) the business processes used in these two companies will be different
answer
E) the business processes used in these two companies will be different
question
Which of the following statements is correct regarding the relationship between business processes and value chains? A) Business processes and value chains are two entirely different and totally unrelated concepts in business management B) Business processes implement value chains or portions of value chains C) Business processes determine value chains that in turn determine strategies D) Business processes determine strategies that in turn determine the value chain E) Primary activity in the value chain determines the business processes and the secondary activities determine the required information systems
answer
B) Business processes implement value chains or portions of value chains
question
An information system can be part of a product (product implementation) or it can provide support for a product or service (process implementation). Which of the following is NOT a process implementation? A) establish alliances B) lock in suppliers C) Raise barriers to entry D) reduce costs E) enhance products and services
answer
E) enhance products and services
question
Which of the following statements is NOT correct regarding the ways in which information systems (IS) can provide competitive advantages to a company? A) IS can provide the framework for two or more companies to work closely together, forming an alliance B) IS can help to differentiate a company's products and services form its competitors C) IS can help to make it difficult or expensive for a customer to switch to a competitor D) IS can help to create new products and services E) Strategies and business processes can generate competitive advantages, but IS cannot
answer
E) Strategies and business processes can generate competitive advantages, but IS cannot
question
An information system can be part of a product (product implementation), or it can provide support for a product or service (process implementation). Which of the following is NOT a product implementation? A) create a new service B) lock in suppliers C) Enhance products and services D) create a new product E) differentiate products and services
answer
B) lock in suppliers
question
Consider the shipping company ABC, Inc., which has developed and implemented a web-based information system to handle customer interactions in scheduling a shipment. Which of the following statements correctly describes how this information system provides competitive advantage to ABC, Inc.? A) Although the interface is fun for customers to use, it actually increases the amount of work that a customer must perform to schedule a shipment B) The information system helps to differentiate the ABC package delivery product from competitors that do not have a similar system C) Because anyone can access the World Wide Web, this system enables ABC, Inc., to "steal" customers away from competitors D) The system does not provide competitive advantages to ABC, Inc. It was developed and implemented because the company's Chief Information Officer thought that the technology was interesting. E) This system increases net costs to ABC, Inc., so in fact it is a competitive disadvantage
answer
B) The information system helps to differentiate the ABC package delivery product from competitors that do not have a similar system
question
Information systems can provide competitive advantages to a company by all of the following ways EXCEPT: A) reducing operating costs B) establishing low switching costs for customers C) enhancing an existing product or service D) providing excellent customer care and easy to use web site that promotes customer loyalty and helps to lock in existing customers E) facilitating interactions between companies to support alliances
answer
B) establishing low switching costs for customers
question
The generic value chain consists of _____ activities and four support activities. A) two customer service B) four logistics C) several marketing D) five primary E) two operations
answer
D) five primary
question
Relative to value chain activities, the acquisition of parts to build your primary product would be ______ . A) operations B) inbound logistics C) manufacturing D) outbound logistics E) support activities
answer
B) inbound logistics
Business Process Management
Data
Market Basket Analysis
CHAPTER 9 MIS – Flashcards 52 terms
52 terms
Preview
CHAPTER 9 MIS – Flashcards
question
________ is defined as information containing patterns, relationships, and trends. A) Process mining B) Business process management C) Business intelligence D) Spatial intelligence
answer
business intelligence
question
Which of the following is true of source data for a BI system? A) It refers to the organization's metadata. B) It refers to data that the organization purchases from data vendors. C) It refers to the level of detail represented by the data. D) It refers to the hierarchical arrangement of criteria that predict a classification or a value.
answer
it refers to data that the organization purchases from data vendors
question
Data ________ is the process of obtaining, cleaning, organizing, relating, and cataloging source data. A) entry B) acquisition C) mining D) encryption
answer
acquisition
question
Which of the following is a fundamental category of BI analysis? A) automation B) catalog C) report servers D) data mining
answer
data mining
question
Push publishing delivers business intelligence ________. A) according to a schedule or as a result of an event or particular data condition B) through reporting, data mining, and knowledge management C) by obtaining, cleaning, organizing, relating, and cataloging source data D) in response to requests from users
answer
according to a schedule or as a result of an event or particular
question
________ requires the user to request BI results. A) Push publishing B) Pull publishing C) Desktop publishing D) Accessible publishing
answer
pull publishing
question
Because of the various problems with operational data, large organizations choose to extract operational data into a(n) ________. A) OLAP cube B) neural network C) data warehouse D) Web server
answer
data warehouse
question
________ records the source, format, assumptions and constraints, and other facts about the data. A) Clickstream data B) Dimensional data C) Outsourced data D) Metadata
answer
metadata
question
Problematic operational data are termed ________. A) bad data B) rough data C) dirty data D) granular data
answer
dirty data
question
________ is a term used to refer to the level of detail represented by the data. A) Granularity B) Intricacy C) Elaboration D) Complexity
answer
granularity
question
Which of the following statements is true about operational data? A) It is always better to have data with too coarse a granularity than with too fine a granularity. B) If the data granularity is too coarse, the data can be made finer by summing and combining. C) Purchased operational data often contains missing elements. D) Problematic operational data are termed rough data.
answer
purchased operational data often contains missing elements
question
) Due to a phenomenon called the ________, the more attributes there are, the easier it is to build a model that fits the sample data but that is worthless as a predictor. A) attribute paradox B) curse of dimensionality C) uncertainty principle D) economies of scale
answer
curse of dimensionality
question
A ________ takes data from the data manufacturers, cleans and processes the data, and then stores it. A) data mart B) data mine C) data warehouse D) data model
answer
data warehouse
question
A data ________ is a data collection, smaller than the data warehouse that addresses a particular component or functional area of the business. A) mart B) mine C) cube D) model
answer
mart
question
Which of the following statements is true about data marts? A) A data mart is like a distributor in a supply chain, while a data warehouse can be compared to a retail store. B) Data mart users possess the data management expertise that data warehouse employees have. C) Data marts address only a particular component or functional area of a business. D) Data marts are larger than data warehouses.
answer
data marts adress only a particular component or functional area of a business
question
Which of the following statements is true about reporting applications? A) Reporting applications deliver business intelligence to users as a result of an event or particular data condition. B) Reporting applications consist of five standard components: hardware, software, data, procedures, and people. C) Two important reporting applications are RFM analysis and OLAP. D) Reporting applications produce business intelligence using highly sophisticated operations.
answer
two important reporting applications are RFM and OLAP
question
Which of the following is a basic operation used by reporting tools to produce information from data? A) coalescing B) transposing C) dispersing D) calculating
answer
calculating
question
________ analysis is a way of analyzing and ranking customers according to their purchasing patterns. A) TQM B) CRM C) Market-basket D) RFM
answer
RFM
question
RFM analysis is used to analyze and rank customers according to their ________. A) purchasing patterns B) propensity to respond to a marketing stimulus C) socio-economic status D) motivation and needs
answer
PURCHASING PATTERNS
question
) U.S. Steel Corp. is a well known steel manufacturing company. SAMCROW, one of the customers of U.S. Steel Corp. holds an RFM score of 111. Which of the following characteristics relates SAMCROW with its RFM score? A) SAMCROW has ordered recently and orders frequently, but it orders the least expensive goods. B) SAMCROW has not ordered in some time, but when it did order in the past it ordered frequently, and its orders were of the highest monetary value. C) SAMCROW has not ordered for some time, it did not order frequently, and, when it did order, it bought the least-expensive items. D) SAMCROW has ordered recently and orders frequently, and it orders the most expensive goods.
answer
HAD ORDERED RECENTLY AND FREQUENY, MOST EXPENSIVE
question
A sales team should attempt to up-sell more expensive products to a customer who has an RFM score of ________. A) 311 B) 555 C) 113 D) 545
answer
113
question
Ajax is one of the customers of a well known linen manufacturing company. Ajax has not ordered linen in some time, but when it did order in the past it ordered frequently, and its orders were of the highest monetary value. Under the given circumstances, Ajax's RFM score is most likely ________. A) 155 B) 511 C) 555
answer
511
question
How should a sales team respond to a customer who has an RFM score of 545? A) The sales team should contact this customer immediately. B) The sales team should let go of this customer; the loss will be minimal. C) The sales team should attempt to up-sell more expensive goods to this customer. D) The sales team should spend more time with this customer.
answer
B
question
The viewer of an OLAP report can change its format. Which term implies this capability? A) processing B) analytical C) dimension D) online
answer
ONLINE
question
The remarkable characteristic of OLAP reports is that they are ________, as they are online and the viewer of the report can change their format. A) extensible B) informal C) specific D) dynamic
answer
DYNAMIC
question
An OLAP report has measures and dimensions. Which of the following is an example of a dimension? A) total sales B) average sales C) sales region D) average cost
answer
SALES REGION
question
Which of the following describes a dimension in an OLAP report? A) It is a characteristic of a measure. B) It is the item that is processed in the OLAP report. C) It is the data item of interest. D) It is referred to as a decision tree.
answer
A
question
Which of the following is an example of a measure in an OLAP report? A) customer type B) purchase date C) sales region D) average cost
answer
D
question
An ________ and an OLAP report are the same thing. A) OLAP measure B) OLAP cube C) OLAP dimension D) OLAP array
answer
B
question
Which of the following observations about RFM and OLAP reports is true? A) RFM is more generic than OLAP. B) OLAP reports are more dynamic than RFM reports. C) RFM reports have measures and dimensions. D) RFM reports can drill down into the data.
answer
B
question
________ is the application of statistical techniques to find patterns and relationships among data for classification and prediction. A) Data optimization B) Database normalization C) Data mining D) Data warehousing
answer
DATA MINING
question
Which of the following terms is used as a synonym for data mining? A) regression analysis B) data warehousing C) knowledge discovery in databases D) parallel processing
answer
KNOWLEGE DISCOVERY IN DATABASES
question
Which of the following is true of unsupervised data mining? A) Analysts do not create a model or hypothesis before running the analysis. B) Neural networks is a popular unsupervised data mining application. C) Unsupervised data mining requires tools such as regression analysis. D) Unsupervised data mining requires analysts to fit data to suggested hypotheses.
answer
A
question
With ________, statistical techniques can identify groups of entities that have similar characteristics. A) regression analysis B) cluster analysis C) expert systems D) neural networks
answer
B
question
With ________, data miners develop a model prior to the analysis and apply statistical techniques to data to estimate parameters of the model. A) cluster analysis B) unsupervised data mining C) supervised data mining D) click streaming
answer
C
question
Which of the following is an example of a supervised data-mining technique? A) cluster analysis B) market-basket analysis C) regression analysis D) click streaming
answer
C
question
Which of the following is used to show the products that customers tend to buy together? A) regression analysis B) market-basket analysis C) neural networks D) cluster analysis
answer
B
question
In marketing transactions, the fact that customers who buy product X also buy product Y creates a(n) ________ opportunity. That is, "If they're buying X, sell them Y," or "If they're buying Y, sell them X." A) cross-selling B) value added selling C) break-even D) portfolio
answer
A
question
In market-basket terminology, ________ is the term that describes the probability that two items will be purchased together. A) support B) confidence C) lift D) dimension
answer
SUPPORT
question
) In market-basket terminology, the ratio of confidence to the base probability of buying an item is called the ________. A) confidence B) support C) granularity D) lift
answer
LIFT
question
________ is a hierarchical arrangement of criteria that predict a classification or a value. A) A value chain B) A cluster analysis C) A decision tree D) A neural network
answer
DECISION TREE
question
________ is the process of creating value from intellectual capital and sharing that knowledge with employees, managers, suppliers, customers, and others who need it. A) Intellectual property protection B) Knowledge management C) Business Process Reengineering D) Repository management
answer
KNOWLEGE MANAGMENT
question
Which of the following is a major category of knowledge assets? A) distributors B) suppliers C) customers D) employees
answer
EMPLOYEES
question
________ is the single most important content function in knowledge management applications. A) Sourcing B) Retrieving C) Indexing D) Sorting
answer
INDEXING
question
________ is a standard for subscribing to content sources. A) Knowledge Discovery in Databases (KDD) B) Online Analytical Processing (OLAP) C) Real Simple Syndication (RSS) D) Data Transfer Protocol (DTP)
answer
RSS
question
With a(n) ________ , users can subscribe to content sources and be notified when they have been changed. A) BI server B) RSS reader C) KM protocol D) expert system
answer
RSS READER
question
________ attempt to capture human expertise and put it into a format that can be used by non experts. A) Neural networks B) Expert systems C) Regression analysis D) Decision trees
answer
EXPERT SYSTEMS
question
Which of the following observations concerning expert systems is true? A) The "If...then" rules used in these systems are created by mining data. B) They have lived up to the high expectations set by their name. C) They typically have fewer than a dozen rules. D) They are difficult and expensive to develop.
answer
THEY ARE DIFFICULT AND EXPENSIVE TO DEVELOP
question
A sales report that is current, as of the time the user accessed it on a Web server, is an example of a(n) ________. A) static reports B) dynamic report C) expert system D) market-basket analysis
answer
DYNAMIC REPORT
question
The ________ is the most popular BI server today. A) Microsoft Azure B) Microsoft Windows Vista Professional C) Microsoft SQL Server Report manager D) Microsoft Dynamics Solomon
answer
MICROSOFT SQL SERVER REPORT
question
Which of the following statements is true about BI publishing alternatives? A) Most dynamic reports are published as PDF documents. B) For Web servers and SharePoint, the push option is mandatory. C) BI servers extend alert/RSS functionality to support user subscriptions. D) Publishing static BI content requires more skill, compared to publishing dynamic BI content.
answer
C
question
BI servers use ________ to determine what results to send to which users and on which schedule. A) expert systems B) metadata C) RSS feeds D) neural networks
answer
METADATA
Business Process Management
Decision Making
Information Systems
Processes
Systems Analysis
MIS Exam 3 – Flashcards 32 terms
32 terms
Preview
MIS Exam 3 – Flashcards
question
ERP extended components
answer
components that support the primary external activities of the organization for dealing with suppliers and customers
question
stand alone application
answer
systems that focus on the specific needs of individual departments
question
make-to-stock process
answer
goods are produced based on forecasted demand
question
legacy systems
answer
older systems that are not designed to communicate with other applications beyond departmental boundaries
question
enterprise systems
answer
information systems that allow companies to integrate information on a company-wide basis
question
vanilla version
answer
the features and modules that a packaged software system comes with out of the box
question
procure to pay process
answer
the processes involved with aquiring goods from suppliers
question
business process management
answer
a systematic, structured improvement approach by all or part of an organization whereby people critically examine, rethink, and redesign business processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost
question
internally focused systems
answer
information systems that support functional area, business processes, and decision making with an organization
question
value system
answer
a collection of interlocking company value chains
question
supply chain visibility
answer
the ability to track products as they move through the supply chain but also to forsee external events
question
CAM
answer
the use of information systems to control production processes
question
RFID
answer
the use of electromagnetic energy to transmit information between a reader (transceiver) and a processing device, used to replace bar codes and bar code readers
question
supply chain efficiency
answer
the extent to which a company's supply chain is focusing on minimizing procurement, production and transportation costs
question
JIT
answer
An SCM innovation that optimizes ordering quantities such that parts or raw material arrive just when they are needed for production
question
CRM
answer
applications that help to create and maintain lasting relationships with customers by concentrating on the downstream information flows
question
supply chain
answer
commonly used to refer to the network of producers of supplies that a company uses
question
VMI
answer
a business model in which suppliers to a manufacturer (or retailer) manage the manufacturer's (or retailer's) inventory levels based on pre-established service levels
question
CIC
answer
a part of operational CRM that provides a central point of contact for an organization's customers, employing multiple communication channels to support the communication preferences or customers.
question
SCM
answer
applications that help to improve inter-organizational business processes to accelerate product development and innovation and to reduce costs
question
data flows
answer
the movement of data through an organization or within an information system
question
systems development life cycle
answer
term that describes the life of an information system from conception to retirement
question
systems analysis
answer
the second phase of the systems development life-cycle from users, managers, business processes, and documents to understand how a proposed information system should function
question
requirements collection
answer
the process of gathering and organizing information from users, managers, business processes, and documents to understand how a proposed information system should function
question
alpha testing
answer
testing performed by the development organization to assess whether the entire system meets the design requirements of the users
question
pilot conversion
answer
using a new system in one location before rolling it out to the entire organization
question
prototyping
answer
a systems development methodology that uses a trial and error approach for discovering how a system should operate
question
outsourcing
answer
the practice of turning over responsibility for some or all of an organizations information systems development and operations to an outside firm
question
productivity paradox
answer
the observation that productivity increases at a rate that is lower than expected when new technologies are introduced
question
external acquisition
answer
the process of purchasing an existing system from an outside firm
question
systems benchmarking
answer
a way to evaluate a proposed system by testing a portion of it with the system workload
question
request for proposal RFP
answer
a report that is used to tell vendors what the requirements are and to invite them to provide information about how they might be able to meet those requirements
