CAL POLY POMONA CIS 310 CH 8 Business Processes
completed in order to accomplish a goal; a process that is focused on achieving a goal
THE BETTER THE PROCESS THE MORE EFFECTIVE THE BUSINESS
documents and supports the following functions:
– Versions and timestamps.
– Approvals and workflows.
will notify when a change to the document approved
can be used to run an entire company THINK: PEOPLESOFT
data entered in one part of the company can be
immediately available to other parts of the
An ERP can be used to manage an entire
implement the rules for the associated business
rules reflect best practices for that process in that industry
Can you differnetiate from other companies if both use ERP
Can ERP be customized to match any system you need
– Supply Chain Management (SCM) systems
with current and future customers.
EXAMPLe: NETFLIX SUGGEST NEW SHOWS BASED ON WHAT YOU’VE WATCHED
marketing, and customer services.
• Increase customer retention
• Increase profitability
• Facilitate to identify “who are your
• Permits to know “what is important to your
• Allows opportunity management
distribute an organization’s business processes with the
support of information technology.
– Business process engineering
• Built-in reporting.
• Enforcing best practices.
• Enforcing consistency.