Chapter 10 BCIS

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True or false. In a business process, activities are collections of related tasks that receive inputs and produce outputs.
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True.
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True or false. In business processes, resources are collections of procedures.
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False; In business processes, roles are collections of procedures.
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True or false. Roles are collections of related tasks that receive inputs and produce outputs.
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False; Activities are collections of related tasks that receive inputs and produce outputs.
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True or false. A data flow is the movement of data from one activity or another from an activity to a repository.
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True.
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True or false. Resources are people or computer applications that are assigned to roles.
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True.
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True or false. Only a single resource can be assigned to a role.
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False;
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True or false. A business process should be changed only when there is a change in an external situation, such as the market.
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False; A business process should be changed only when it doesn’t work.
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True or false. Business process management is a one-time process for systematically creating, assessing, and altering business processes.
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False; Business process management is a recurring process for systematically creating, assessing, and altering business processes.
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True or false. The BPM cycle begins by creating models of business processes.
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True
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True or false. An as-is model documents the targeted situation for a business process.
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False; An as-is model documents the current situation for a business process.
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True or false. In a business process management scenario, teams make adjustments necessary to solve process problems before building an as-is model.
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False; In a business process management scenario, business users who have expertise make adjustments necessary to solve process problems before building an as-is model.
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True or false. The creation of system components can be a manual as well as an automated process.
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True.
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True or false. Business process management applies only to commercial, profit-making organizations.
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False; Business process management applies to commercial, profit-making, nonprofit-making, and governmental organizations.
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True or false. Functional business processes involve activities across several business functions.
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False; Functional business processes involve activities across a single business functions.
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True or false. In functional business process management, BPM authority belongs a single departmental manager who has authority to resolve BPM issues.
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True.
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True or false. In cross-functional business management processes, problem resolution takes place via negotiation and contract.
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False; In interorganizational business management processes, problem resolution takes place via negotiation and contract.
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True or false. In interorganizational business process management, BPM authority is shared by multiple companies.
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True
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True or false. The Object Management Group created a standard det of terms and graphical notations for documenting business processes.
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True.
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True or false. Business Process Modeling Notation is a standard set of terms and graphical notations for documenting business procedures.
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False; Object Management Group is a standard set of terms and graphical notations for documenting business procedures.
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True or false. In a BPMN process diagram, the swim-lane layout is used to simplify process diagrams and to draw attention to interactions among components of the diagram.
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True.
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True or false. In the swim-layout, each resource in the business process is given its own swim lane.
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False; In the swim-layout, each role in the business process is given its own swim lane.
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True or false. In BPMN, all activities for a given role are shown in that role’s swim lane.
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True.
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True or false. In BPMN, dotted arrows depict the flow or sequence of the activities in the process.
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False; In BPMN, dotted arrows depict the flow of messages.
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True or false. Diamonds represent decisions usually contain a question that can be answered with a yes or a no.
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True.
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True or false. Adding more resources to the roles of a given process without changing its structure is the brute-force approach to increasing the performance of a business process.
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True.
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True or false. The brute-force approach to improving business processes requires a change in the structure of a process without adding resources.
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False; The brute-force approach to improving business processes requires adding more resources without changing its structure.
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True or false. When trying to improve the performance of a business process, designers cannot change the structure of a process without changing the resource allocations.
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False; When trying to improve the performance of a business process, designers can change the structure of a process without changing the resource allocations.
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True or false. All activities in business processes are part of the information system.
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False;
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True or false. Business processes must include one or more information systems.
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False; Business processes can include zero, one or more information systems.
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True or false. Designing information systems first and working toward processes will cause problems for future processes that use the information systems.
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False; Designing business systems first and working toward information systems will cause problems for future processes that use the information systems.
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True or false. The most common technique for developing information systems is the systems development life cycle.
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True.
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True or false. It is not possible to buy an information off-the-shelf.
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True.
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True or false. The process of assessing feasibility occurs during the components design phase of the system development process.
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False; The process of assessing feasibility occurs during the defining of the system development process.
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True or false. The four dimensions of feasibility are cost, schedule, technical and organizational feasibility.
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True.
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True or false. Technical feasibility refers to whether existing information technology is likely to be able to meet the needs of the new system.
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True.
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True or false. Organizational feasibility concerns whether a new system fits within an organization’s customs, culture, charter, or legal requirements.
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True.
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True or false. A systems analyst is someone who is well versed in Porter’s models, organizational strategy, and systems alignment theory.
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False; A business analyst is someone who is well versed in Porter’s models, organizational strategy, and systems alignment theory.
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True or false. In a project team, programmers are IS professionals who understand both business and technology.
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True.
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True or false. During the requirements definition stage of systems development, the team will be heavy with business and systems analysts.
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True.
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True or false. User involvement is critical throughout the systems development process.
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True.
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True or false. With phased installation, the new system/business processes run in parallel with the old one until the new system is tested and fully operational.
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False; With parallel installation, the new system/business processes run in parallel with the old one until the new system is tested and fully operational.
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True or false. Organizations should avoid the plunge installation style unless the new system is providing a new capability that will not disrupt the operation of the organization if it fails.
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True.
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True or false. According to Brooke’s Law, adding more people to a late project makes the project later.
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True.
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True or false. Brooke’s Law is true because a larger staff requires increased coordination.
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True.
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True or false. A work-breakdown structure is a hierarchy of the tasks requiredd to complete a project.
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True.
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True or false. A Gantt chart shows the sequence of the activities that determine the earliest date by which the project can be completed.
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False; A critical path shows the sequence of the activities that determine the earliest date by which the project can be completed.
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True or false. The critical path is the sequence of the activities that determine the earliest date by which the project can be completed.
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True.
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True or false. You can trade off project requirements against both time and cost.
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True.
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True or false. Diseconomies of scale is the process by which users agree to one set of requirements, then add a bit more, then add a bit more, until, over time, they have described a completely new project.
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False; Diseconomies of scale is a principle that states as development teams become larger, the average contribution per worker decreases.
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True or false. Configuration control refers to a set of management policies, practices, and tools that developers use to maintain control over the project’s resources.
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True.
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A _________ is a network of activities, repositories, roles, resources, and data flows that interact to accomplish a business function.
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Business process
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Activities are _________. A. People or computer applications that are assigned to roles. B. Collections of procedures or processes C. Collections of related tasks that receive inputs and produce outputs. D. Physical repositories or data repositories.
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C. Collections of related tasks that receive inputs and produce outputs.
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A(n) ________ is a physical repository.
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Inventory
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In a business process, a role is _______. A. Movement of data B. A physical repository C. A collection of procedures D. A collection of data
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C. A collection of procedures
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Resources are _________. A. Movement of data from an activity to a repository. B. Collections of related tasks that receive inputs and produce outputs. C. People or computer applications that are assigned to roles. D. Collections of procedures
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C. People or computer applications that are assigned to roles
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Which of the following statements is true for business processes? A. A number of resources can be defined to a single role. B. A data flow is a collection of tasks that receives inputs and produces outputs. C. A role determines the earliest date by which a project can be completed. D. A database is a physical repository, while an inventory is tangible.
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A. A number of resources can be assigned to a single role.
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In business process management, teams build a(n) _________ model that documents the current situation and then make the adjustments necessary to solve problems.
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As-is
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An as-is model __________.
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Documents the current situation of a business process
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In business process management, once the as-is model is created the team must ____________.
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Create system components
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Which of the following is an accurate representation of the steps in the business process management cycle?
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Model processes; create components; model processes; asses results.
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The BPM process begins with the _________ stage.
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Model processes
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A business process that crosses into multiple companies is known as a(n) ____________ business process.
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Interorganizational
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Accounts payable is an example of the ____________ scope of business processes addressed by business process management.
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Functional
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A functional business process ______________.
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Resides within a single business function in a single company.
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In cross-functional business process management, ___________.
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BPM authority is shared across several departments in a single company
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Which of the following is not a functional process in an organization? A. Human resources B. Sales forecasting C. Customer relationship management D. Accounting
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C. Customer relationship management
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Which of the following is true of business processes in nonprofit and governmental organizations? A. Only the functional and interorganizational scope apply in these organizations. B. Business processes in these organizations are service-oriented. C. Interorganizational processes are not possible owing to policies and regulations. D. Authority and responsibility for processes are not clearly defined.
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B. Business processes in these organizations are service-oriented.
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The ___________ is a software-industry standards organization that created a standard set of terms and graphical notations for documenting business processes.
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OMG
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___________ is a standard set of terms and graphical notations for documenting business processes.
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Business Process Modeling Notation
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In BPMN process diagram, data is represented by ___________.
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Square with one folded corner
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In a BPMN process diagram, a _________ represents the start of a process.
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circle
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In a BPMN process diagram, a _________ represents an activity.
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Rectangle with rounded corners
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In BPMN notation, ___________ represents decisions and usually contain a question that can be answered with a yes or no.
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Diamonds
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In a BPMN process diagram, dotted arrows depict the flow of ___________.
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Messages and data flows
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In BPMN, __________ depict the flow or sequence of the activities in the process.
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Solid arrows
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In BPMN diagrams, a square with a plus sign means that ___________.
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The activity is independent of the process and is defined in detail in another diagram.
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Which of the following is NOT a way for prcoess designers to increase the performance of a business process? A. Changing the structure and resource allocations B. Adding steps to the process without changing structure or resources C. Changing the structure without changing resource allocations. D. Adding more resources to the roles of a given process without changing the structure.
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A. Changing the structure and resource allocations
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Which of the following is true for the relationship between business processes and information systems? A. Starting from processes and working toward information systems is the best option to anticipate future demands and new business processes. B. Information systems incorporate all business process activities, and hence should be developed before business processes. C. Starting with processes and working toward systems is more likely to result in processes and systems that are aligned with the organization’s strategy and direction. D. Developing information systems before business processes ensures that all activities are considered in the development process.
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Starting with processes and working toward systems is more likely to result in processes and systems that are aligned with the organization’s strategy and direction.
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Which of the following terms relies on the process of treating and maintaining information systems?
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Systems development
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Which of the following is true of information systems? A. Information systems include all business process activities. B. Every business process must include at least one information system. C. Database data for information systems is provided in-house. D. They can be bought off the shelf.
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C. Database data for information systems is provided in-house.
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An organization will be able to buy an information system using all of the following options, EXCEPT __________.
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Off the shelf
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The first step in the system definition phase of systems development is to _________.
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Define the goals and scope
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Once we have defined the project’s goals and scope, the next step is to _________.
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Access feasibility
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What are the four dimensions of feasibility?
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Cost, schedule, technical, and organizational feasibility
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__________ feasibility refer to whether existing information technology is likely to able to meet the needs of the new system.
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Technical
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Organizational feasibility ____________.
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Concerns whether the new system fits within the company’s customs and culture.
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An element of _________ feasibility concerns whether the new system fits within legal requirements.
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Organizational
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Does the company have a management policy that prohibits releasing customer data? Such a question is important to understanding __________ feasibility.
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Organizational
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If the defined project is determined to be feasible, the next step is to ________.
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Form the project team
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During the requirements stage of developing a new information system, the project team will include mostly ___________.
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Business and systems analysts
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The ___________ stage of the information systems development process involves identifying what is to be produced, how frequently, and how fast it is to be produced.
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Requirement analysis
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Tasks in the _______ phase of the systems development process are to build, test and convert the new users to the system.
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Implementation
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A ________ is a formal description of the system’s response to use or misuse scenarios.
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Test plan
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Once the system has passed integrated testing, the organization installs the new system. Which term is used to refer to this activity?
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System conversion
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With _________ installation, the organization implements the entire system/business processes on a limited portion of the business.
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Pilot
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In a _________ installation, the new system runs alongside of the old system until it has been tested and is fully operational.
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Phased
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A _____ installation is the riskiest because the old system is turned off and the new system is turned on.
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Plunge
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Plunge installation is sometimes called ______ installation.
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Direct
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In the __________ installation style of system conversion style, the organization shuts off the old system/business processes and starts the new one directly.
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Plunge
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Fixing the system so that it works correctly or adapting it to changes in requirements occurrs in the _________ phase of the information systems development process.
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Maintenance
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Which of the following is not one of the five components of an information system?
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Policies
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To which of the following does Brooke’s Law apply?
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Diseconomies of scale
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According to Brooke’s Law, adding more people to a systems development project will ________.
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Delay the projects completion
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In systems development, documents, designs, prototypes, data models, database designs, working data entry screens and the likes are examples of ___________.
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Deliverables
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Project teams create a ________ which is a hierarchy of the tasks required to complete a project to reduce the confusion of complex in a related task.
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Work-breakdown structure
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A _________ shows the tasks start and finished states in the dependencies of the tasks in a project.
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Gantt chart
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The __________ is a sequence of activities that determine the earliest date by which the project can be completed.
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Critical path
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__________ is the process by which project managers compress the schedule by moving resources, typically people, from noncritical path tasks onto critical path tasks.
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Critical path analysis
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A situation that occurs when adding more resources creates inefficiencies is known as __________
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Diseconomies of scale
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The term ___________ refers to a set of managment policies, practices, and tools that developers use to maintain control over the projects resources.
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Configuration control
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Explain why process management is necessary for an organization.
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Processes are dynamic and need to be changed.
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What is systems development? What are the main activities in systems development?
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Systems development is the process of creating and maintaining an information system. The main activities in systems development are defining the system, determine requirements, design system components, implement system and maintain system.
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What are the dimensions of feasibility?
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The four dimensions of feasibility are: cost, schedule, technical, and organizational feasibility.
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Describe the composition of a development team for an information system.
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Systems analysts are in the development team and they integrate the work of programmers, testers, and users. Depending on the nature of the project, the team may include hardware and communications specialists, database designers and administrators, and other possible IT specialists.
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What is system conversion. What are the types of conversions?
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System conversion is often used for this activity because it implies the process of converting business activity from the old system to the new system. Four types of conversions are possible: Pilot, phased, parallel, and plunge.
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Briefly describe the five major challenges to systems development.
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1. Requirements are difficult to determine 2. Changes in requirements 3. Difficulties involving scheduling and budgeting 4. Changing technology 5. Diseconomies of scale

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