Speech: Chapter 3 – Flashcards
113 test answers
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Appreciative listening
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listening to value what we hear
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Discriminative listening
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singling out one sound from a noisy environment
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Filters
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emotional barriers
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Empathic Listening
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encouraging people to talk freely without the fear of embarrasment
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Paraphrase
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repeat in your own words what you think you heard
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critical listening
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listening to evaluate
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False comparison
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comparing unlike things
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Jumping on the bandwagon
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an appeal to act a certain way because everyone else is
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Listening spare time
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time during which you can think because you don't need to listen
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Stack the Deck
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to give only one side of the story
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Name-calling
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assigning a negative label without any evidence
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Propaganda
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material designed to distort the truth or deceive the audience
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Rhetorical
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using tricks of language
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Sounding Board
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a listener who accepts what is said, tries to understand, and makes no judgments
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Gluttony
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excessive indulgence
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Bias
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partiality, preference, inclination
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Excursion
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journey, trip, voyage
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Acronym
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a word formed from initial letters of words in a phrase
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Avarice
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greediness
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Retention
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memory, recall, recollection
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Peripheral
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unimportant, outlying, surrounding, superficial
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Vulnerable
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defenseless, exposed, unprotected
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Disintergration
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break, crumble, deteriorate, decay
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tuning out bad/dull topics, faking attention, yielding to distractions, criticizing delivery or physical appearance, jumping to conclusions, overreacting to emotional words, interrupting
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What are the 7 habits of bad listening?
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lots of practice with your attitude and body language (posture), staying alert (using your eyes, ears, and whole body), block out distractions, face the speaker, and establish eye contact
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How do good listeners provide feedback?
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Listen for key words. Find an underlying structure.
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How do you find patterns in a speech?
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beginning-not most important; listen for main idea; think about the title of the speech and the direction in which it's going. Middle-understand the speaker's message and intent; evaluate the accuracy and fairness of what you hear; stay away from bias statements. End-be on guard for the following emotional appeals: propaganda, rhetorical devices, testimonials, false comparisons, jump on the bandwagon
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How does one listen differently during the three major parts of the speech?
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Explore-think ahead of the speaker Analyze-consider carefully what's being said; look at it from several angles Review-take advantage of you spare listening time to review Search-be alert for hidden messages
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How would one use EARS for utilizing spare listening time?
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False
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The responsibility for successful communication lies with the person doing the talking
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True
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Effective listeners play an active role in communication by guiding the speaker toward common interests
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True
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Listening is the top management skill needed for success in business
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False
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Listening does not require a great deal of effort
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True
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Listening is hard for most people
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False
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We remember most of what we hear.
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True
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Better listening could save billions of dollars
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True
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We need different listening styles for different occasions
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False
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The good listener is too quiet to be popular
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True
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Listening is a learner skill
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False
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We spend enough time learning how to listen
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True
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The spoken word affects us more powerfully than the written word
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True
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We are vulnerable when we are listening
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False
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When we are thinking of what to say next, we are still listening
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False
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Some people just do not have anything to say worth listening to
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True
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We can listen better in a suitable environment
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True
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The content of the message is more important than the delivery
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False
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Emotions have nothing to do with listening
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True
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Studies show that, in general, females are better listeners than males
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True
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You should listen more carefully at some times than others
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False
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Listen more carefully at the beginning of a speech because that is usually the most important part
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False
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we can talk faster than we can listen
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False
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A good listener is one who accepts what is said unquestioningly
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False
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Silence is always a sign of good listening
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True
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We should give speakers feedback as we listen
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False
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Most speakers do not want questions
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True
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Students who take notes understand more and remember more
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Listener
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Becoming an active ____________ will help you in you relationships, with your school work, and on the job
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important to us
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We listen most carefully to what we feel is ____________
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titanic
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A famous ship, the ____________, sank because its crew failed to listen
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Appreciative Listening
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We use ____________ when we enjoy music, a bird's song, or the murmur of a brook
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Discriminative listening
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We use ____________ when we listen for a friend's voice in a crowded room
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Filters
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Information goes through many ____________ when it passes from speaker to listener
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empathic listening
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Counselors, psychiatrists, and good friends use ____________
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Critical
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____________ listeners are the most active of all listeners because they are deciding if someone is making sense
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3
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We listen about ____________ times as much as we read
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speak
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Among the biggest hurdles to good listening is the desire to ____________
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egos
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Good listeners must let go of their ____________
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attention spans
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Our very busy lives have caused us to develop short ____________
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Periphial
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A window dropping shut, someone sneezing, and a book falling to the floor are examples of ____________ distractions
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Jumping to conclusions
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Listeners who are quick to judge before they have carefully heard and understood are ____________
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biases
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Personal ____________ can interfere with objective listening.
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main idea
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Once you find the ____________, your listening job becomes much easier
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propagnda
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The listener must be on guard against emotional appeals and ____________
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120-180/ 6
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Most people speak at a rate of ____________ words per minute; we can listen intelligently about ____________ times as fast.
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Epictetus
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"Nature has given us one tongue, but 2 ears, that we may hear twice as much as we speak."
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Calvin Coolidge
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"Nobody has ever listened himself out of a job"
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Shakespeare
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"It is the disease of not listening, the malady of not marking, that i am troubled withal."
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Francois La Rochefoucauld
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"We never listen when we are eager to speak"
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Jumping on the Bandwagon
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"Get your raffle ticket now. 96% of your coworkers already have one."
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Name calling/ false comparison
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"Joe Smith's record shows that he cannot be trusted as a Congressman"
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Testimonial
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"According to Peyton Manning, Super Lite gives you power and energy."
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Stacking the Deck
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"Joe stomped out of class without saying a word after provoking an argument with Tom"
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Jumping on the Bandwagon
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"True fit jeans are it! They're the latest in thing!"
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False Comparison
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"True fit jeans make you look so good you're bound to do better in school."
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Testimonial
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Mariah Carey: "I love shopping at Ritsie's. Price is important, you know."
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Jumping on the Bandwagon
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"More people depend on Magic Carpet than any other carpet cleaner in America"
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Jumping on the Bandwagon
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"60 million times a day, somebody is drinking a Happy Time."
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Stacking the Deck
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"The new teacher has a bad attitude. She frowns all the time, and she yelled at Sue for no reason."
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False Comparison
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"I got sick the last time I went to the beach. I'll probably get sick again this time."
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Stacking the deck/ name calling
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"Carmela wears those tight sweaters and jeans just to attract boys."
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Stacking the deck/ name calling
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"He's another one of those radicals opposed to the military."
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Name calling/ false comparison
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"Since he's a catholic, he wouldn't be fair to protestants under his supervision."
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Name calling/ stacking the deck
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"Republicans care only about big business. They do nothing to help the poor or the average American."
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a) easily distracted b) we notice what the speaker is wearing
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Why are we passive listeners?
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People who listen well, understand well, and follow directions well
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What do today's employers want?
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Hearing is an "automatic" reaction of the senses and the nervous system; where as listening is the "receiving" part of communication
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What's the difference between hearing and listening?
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Listening
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________________ is more complicated than just hearing
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25%
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Studies show that we only remember about ____________ of what we hear.
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Cruise Control
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when you were not paying attention to what the speaker was saying, therefore you can't catch up, so you not listening to the speaker
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a) requires us to be selective with our attention b) to classify and categorize information c) to sort out information principles and concepts from a stream of facts, jokes, and stories
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Why does listening matter?
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a) our time b) interest c) effort
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What does good listening cost us?
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judgement
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Listening is not easy to do because we must also exercise _______
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tuning out bad/dull topics-listen for something we can use faking attention-put the speaker's words into our own words; pay attention to only the key points yielding to distractions-simply concentrate criticizing delivery or physical appearance- pay attention to what the speaker is saying and not what he is wearing jumping to conclusions-don't be judgmental; here the speaker out first overreacting to emotional words-try to remain as calm as possible; sometimes the speaker will strike an emotional chord with us interrupting-waiting to speak our turn, keeping calm, don't judge, and keep an open mind
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How can we fix the 7 bad listening habits?
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Background/ personalities
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Listeners filter what they hear based on their ________ and ________
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when they interfere with good listening habits
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When do filters become a problem?
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"mental conditioning"
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Improving your ability to listen is largely a matter of ________
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a) refrain from judging or evaluating b) focus your attention on the message c) search for areas where you agree d) keep an open mind
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What should you do when you feel your emotional barriers or filters kicking in?
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a) Be patient b) pay closer attention to body language c) hold your temper when you disagree d) put yourself in the speaker's position
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Ethnic backgrounds or people with a different language background can exhibit emotional filtering as well as the listener. So, do the following:
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a) situations involving conflicts or complaints b) at the close of a telephone conversation
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What 2 ways is summarizing helpful?
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a) be prepared b) have a small notepad c) make it short
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What tips should you keep in mind when it comes to putting things down on paper?
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