Replacements, Ltd.: Replacing The Irreplaceable Essay Sample

superior client service from knowing employees.SWOT Analysis of ReplacementsStrengths:– Dominant leader in a alone concern with $ 60 million in gross revenues in 1997– Large stock list of over 6 million pieces and 125. 000 forms– They had a better purchasing system unlike its rivals where they bought the pieces based on demand and how much stock list they had.– They kept records of forms that each client owns in their list– State of the art telephone service Centre– Had an uncomparable client base of 2 ? million– They had rich cognition about pieces and they documented things– Employees were given above mean wage and inducements– Offer a free form designation. flatware Restoration and cleansing serviceFailings:– Lack of formal.

specific concern scheme– Strong corporate civilization with high outlook of employees– Lack of flexible stock list system that allows maximal useOpportunities:– Expand into international concern operations beyond current mailing patterns– Create sole partnerships with other China. crystal and Agmakers
– Develop sole rights to transport limited edition points that are aimed at the mark market– Outsourcing certain functional countries of the concernMenaces:– Entrance of similar concerns particularly from foreign states– Consumer tendencies alteration and aggregations of China. crystal etc become less of import to future coevalss– Loss of clients due to lower stock list on manus– High turnover ratesRecommended actions to better public presentation– Reduce stock list– Implement real-time stock list buying processs– Continue superior client service and satisfaction– International warehouses and salesrooms