Principles of Management-Exam #1 – Flashcards
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Define Management
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The art of getting things done through the efforts of other people.
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Traditional v. Modern approach to management
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Traditional-Maximize Shareholder value Modern-Maximize Stakeholder value (all parties involved)
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What are the three types of managers?
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1. Top Managers (executive decisions) 2. Functional Managers (Acct., Manufacturing, etc.) 3. Divisional Managers (Products & Services)
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What are the three main personality functions for employees?
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1. Interpersonal-Provide 2. Informational-Process 3. Decisional-Use
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What are the two types of job attitudes that employers want to maximize?
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1. Organizational Commitment 2. Job Satisfaction
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What are OCB's?
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Extra-Role Performance without a reward
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What is the largest contributor to job satisfaction?
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Nature of Work itself, pay doesn't matter
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Three types of Organizational Commitment
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1. Emotion-Based 2. Cost-Based 3. Obligation-Based
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If Organizational commitment decreases, what sort of behaviors increase
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Withdrawal-absenteeism, distracted behavior
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Frederick Taylor
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Scientific Management of Efficiency and Time Studies
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Frank and Lillian Gilbreth
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Motion Studies
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Performance Orientation-GLOBE
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Extent to which society encourages performance improvement
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Henri Fayol
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14 Principles of Management (low turnover
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Eight Dimensions of GLOBE
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1. Performance Orientation 2. Uncertainty Avoidance 3. Power Distance 4. Human Orientation 5. Institutional Collectivism 6. Gender Egalitarianism 7. Future Orientation 8. Assertiveness
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Uncertainty Avoidance-GLOBE
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Extent to which society relies on rules to reduce unpredictability
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Power Distance-GLOBE
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Extent to which community accepts power inequality
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Humane Orientation-GLOBE
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Extent to which society encourages altruism
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Institutional Collectivism-GLOBE
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Extent to which society is motivated by rewards
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Gender Egalitarianism-GLOBE
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Extent to which society values gender equality
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Future Orientation-GLOBE
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Acceptance of delayed gratification
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Assertiveness-GLOBE
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Degree to which society is confrontational
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Sarbanes-Oxley Act
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Designed to prevent fraud at the top of organizations
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Utilitarianism Ethical Theory
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Maximize Ethical Well-being of Society
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Deontology Ethical Theory
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Means matter more than the end, can't control outcome
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What must take place to constitute an ethical dilemma?
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1. Agent is making decision 2. multiple courses of action 3. No matter which course is taken, BOTH must result in an ethical compromise
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The relatively stable thoughts feelings and behavioral patterns a person has is known as:
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Personality
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OCEAN Personality Traits
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Openness to Experience Conscientiousness Extraversion Agreeableness Neuroticism
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Negative Traits (Dark Triad)
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Narcissism Machiavellianism Psychopathy
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Non-OCEAN Personality Traits
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Self-Monitoring-Understanding Social Cues Proactivity Self-Esteem-Ability in oneself Self-Efficacy-Ability in a task
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Pygmalion Effect
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Managers can shape personalities of employees based on expectations
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Pygmalion v. Galatea
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Pygmalion=Manager's Expectations Galatea=Self-Expectations
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Narcissism
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Grandiosity, entitement, superiority
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Machiavellianism
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Cynical, manipulative
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Psychopathy
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High impulsivity, low levels of empathy
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3 Types of Greed
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Behavioral Perceptional Dispositional
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Perception
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Process by which individuals detect and react to environmental stimuli (Visual, Self, Social)
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Organizational Justice
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Procedural (Policies) Distributive (Compensation) Interactional (Respect)
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Self Effacement v. Self Enhancement
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Effacement-Negative Enhancement-Positive
