question

A behavioral approach to job design which increases responsibility for planning and coordinating tasks is job:

answer

enrichment

question

Which of the following most closely describes job enlargement?

answer

horizontal loading

question

Micro motion studies should be limited to periodic activities where breakthrough improvements are possible. t/f?

answer

False

question

"Output-based systems" compensate employees according to the amount of output they produce, thereby tying pay directly to performance. t/f?

answer

True

question

Many management compensation systems are being revised to reflect increased emphasis on quality and customer service. t/f?

answer

True

question

A SIMO chart includes:

answer

Left/Right hand movements

question

A worker-machine chart can help identify non-productive parts of a process. t/f?

answer

False

question

Which of the following is not a potential benefit of the use of self-directed teams?

answer

greater satisfaction for middle managers

question

A pay system that rewards workers who undergo training that increases their skills is called a "knowledge-based pay system." t/f?

answer

True

question

Behavioral approaches to job design include:

answer

Job Rotation

question

Knowledge-based pay systems" pay higher wages or salaries to workers who have completed college than to those who just finished high school. t/f?

answer

False

question

Management compensation should be based primarily on organizational output. t/f?

answer

False

question

Which of the following is not generally considered an advantage of specialization?

answer

low equipment costs

question

Determining the number of cycles to observe is an element of

answer

Stop watch time study.

question

A major advantage of job specialization in business is increased:

answer

productivity

question

A worker-machine chart can be used to determine how many machines an operator can manage. t/f?

answer

True

question

The Occupational Safety and Health Act (OSHA) is a regulatory burden that has been proven to have little impact on the safety and welfare of workers. t/f?

answer

False

question

Which of the following concerns is not one that job designers focus on?

answer

when should the job be completed

question

Employment research in the 1970's revealed that workers were widely dissatisfied; they felt that their jobs were boring and their pay was too low. t/F?

answer

False

question

Process chart symbols don t include

answer

Rejection

question

Location decisions are basically one-time decisions usually made by new organizations. T/F?

answer

False

question

Advanced communications has aided globalization. t/f?

answer

True

question

The method for evaluating location alternatives which minimizes shipping costs between multiple sending and receiving locations is:

answer

transportation model analysis

question

Location options don't usually include:

answer

a contract

question

A strategy that emphasizes convenience for the customers would probably select a single very large facility. t/f?

answer

False

question

Cultural differences, Customer preferences, Labor and Resources are factors relating to:

answer

Foreign locations

question

Some communities offer financial and other incentives to ______ new businesses.

answer

Attract

question

Software systems known as GIS help in location analysis. The initials GIS stand for ..

answer

Geographical Information System

question

An example of a regional factor in location planning is the location of our markets (either existing or potential). t/f?

answer

True

question

The first step in developing location alternatives is identifying important factors. t/F?

answer

False

question

You can't make a mistake by locating where labor costs are low. t/F?

answer

False

question

Global Positioning Systems (GPS) use the Center of Gravity method to establish starting grid co-ordinates t/F?

answer

False

question

Facilities, personnel and operations that are located around the world is called:

answer

globalization

question

Labor laws are an important site-related factor. t/f?

answer

False

question

In location planning, the location of raw materials, the location of markets, and labor factors are:

answer

regional factors

question

The method for evaluating location alternatives which uses their total cost curves is:

answer

cost-volume analysis

question

The fact that most types of firms are located in every section of the country suggests that in many cases, location decisions are not overly important, one location is really as good as another. t/f?

answer

False

question

The method for evaluating location alternatives which uses their composite (weighted-average) scores is:

answer

factor rating analysis

question

For service organizations, the dominant factors in location analysis usually are market-related. t/f?

answer

True

question

An approach to location analysis that can include both qualitative and quantitative considerations is:

answer

factor rating

question

Quality of conformance refers to the degree to which goods and services conform to the intent of the designers as documented in the specifications. t/F?

answer

True

question

Deciding how much to invest in the prevention of defects can be analyzed using:

answer

Return on Quality

question

Quality of design refers to the degree to which goods and services achieve the intent of the designers. t/f?

answer

False

question

The Baldrige award can only be won by manufacturing organizations. t/f?

answer

False

question

Broadly defined, quality refers to the ability of a product or service to occasionally meet or exceed customer expectations. t/f?

answer

False

question

Quality planning and administration, quality training, and quality control procedures are examples of:

answer

prevention costs

question

The Baldrige award is based on seven categories. Which is not one of those?

answer

Relative profitability

question

Recent changes to ISO guidelines stress continuous improvement regardless of how good you currently are. t/f?

answer

True

question

The purpose of the Malcolm Baldrige National Quality Award is to:

answer

all of the above

question

An organization achieves quality by consistently meeting their competitor s standards. t/f?

answer

False

question

High Quality and low prices are both considered to be dimensions of quality. t/f?

answer

False

question

ISO 9000 currently requires _____ of a certified organization.

answer

Continuous improvement

question

The seven dimensions of quality are important for products but are not applicable in service organizations. t/f?

answer

False

question

ISO 9000 standards do not have a requirement for:

answer

training

question

A quality circle is:

answer

a voluntary group of employees

question

Because 'courtesy' is subjective, it can't be considered a factor in service quality. t/F?

answer

False

question

Loss of business, liability, productivity and costs are consequences of

answer

Poor Quality

question

Regardless of superior quality, consumers won't pay premium prices. t/F?

answer

False

question

Fixing a problem will often cost money; to minimize these costs it is best to find and fix the problem:

answer

during the design phase

question

Costs of inspectors, testing, test equipment, and labs are examples of:

answer

appraisal costs

question

The probability of concluding that assignable variation exists when only random variation is present is: (I) the probability of a Type I error (II) known as the alpha risk (III) highly unlikely (IV) the sum of probabilities in the two tails of the normal distribution

answer

I, II, and IV

question

Processes that are in control eliminate variations. t/f?

answer

False

question

The amount of inspection we choose can range from no inspection at all to inspecting each item numerous times. t/f?

answer

True

question

Approving the effort that occurs during the production process is known as acceptance sampling. t/f?

answer

False

question

The optimum level of inspection minimizes the sum of inspection costs and the cost of passing defectives. t/f?

answer

True

question

A point which is outside of the lower control limit on an R-chart:

answer

should be investigated because an assignable cause of variation might be present

question

High-cost, low-volume items often require careful inspection since we make them so infrequently. t/f?

answer

True

question

A c-chart is used for:

answer

number of defects per unit

question

Low-cost, high-volume items often require more intensive inspection. t/f?

answer

False

question

The optimum level of inspection occurs when we catch at least 98.6 percent of the defects. t/f?

answer

False

question

A control chart used to monitor the number of defects per unit is the:

answer

c-chart

question

Which of the following is not a step in the quality control process?

answer

eliminate each of the defects as they are identified

question

Attributes need to be measured, variable data can be counted. t/f?

answer

False

question

A lower control limit must by definition be a value less than an upper control limit. t/f?

answer

True

question

If a process is performing as it should, it is still possible to obtain observations which are outside of which limits? (I) tolerances (II) control limits (III) process variability

answer

I and II

question

Which of the following relationships must always be incorrect? (Tolerance, process variability, control limits)

answer

Tolerances > control limits > process variability

question

_______ variation is a variation whose cause can be identified.

answer

Assignable

question

A shift in the process mean for a measured characteristic would most likel

answer

x-bar chart

question

Statistical Process control is the measurement of rejects in the final product. t/f?

answer

False

question

A plot below the lower control limit on the range chart: (I) should be ignored since lower variation is desirable (II) may be an indication that process variation has decreased (III) should be investigated for assignable cause

answer

II and III

OMG 322 – Ch 7,8,9,10 – Flashcards

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