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In the field of organizational behavior, organizations are best described as:

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groups of people who work interdependently towards some purpose.

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Which of the following statements is true about organizational behavior?

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It includes team, individual, and organizational level analyses. OB researchers systematically study various topics at multiple levels of analysis, namely the individual, the team (including interpersonal), and the organization.

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Organizational behavior knowledge:

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helps us to understand, predict, and influence the behaviors of others in organizational settings.

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Which of the following perspectives of organizational effectiveness argue that companies take their sustenance from the environment and, in turn, affect that environment through their outputs?

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Open Systems

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The open systems perspective of organizational behavior states that:

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organizations affect and are affected by their external environments.

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Which organizational behavior perspective discusses inputs, outputs, and feedback?

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Open Systems

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According to the open systems view of organizations, _____ is an input for organizations.

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Financial Resources

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Which of the following is a form of knowledge acquisition?

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Experimentation

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As part of the knowledge management process, experimentation is conducive to:

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Knowledge acquisition

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In knowledge management, searching for newspaper articles and other external writing about the organization is mainly a form of:

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knowledge acquisition

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Intellectual capital refers to the:

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Stock knowledge that resides in an organization

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Organizations retain intellectual capital by:

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transferring human capital into structural capital.

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The perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called:

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HPWP perspective.

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Which of the following statements is true about human capital in an organization?

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It is a key variable in the HPWP model of organizational effectiveness

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Employees, suppliers, and governments:

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are organizational stakeholders.

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Stable, long-lasting beliefs about what is important in a variety of situations are:

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called values of the organization.

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The topic of ethics is most closely associated with the _____ perspective.

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stakeholder

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The triple bottom line philosophy says that:

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companies should try to support the economic, social, and environmental spheres of sustainability.

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Organizational citizenship refers to:

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employee behaviors that extend beyond normal job duties.

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An employee engages in various activities, other than his formal duties, to help others in the organization. This behavior can be called

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Organizational citizenship

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_____ refers to goal-directed behaviors under the individual's control that support organizational objectives.

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Task performance

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_____ behaviors of employees transform raw materials into goods and services or support and maintain the technical activities.

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Task performance

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Showing up late to work or not showing up at all represent

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forms of counterproductive work behaviors.

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Sabotage, threatening harm, and insulting others represent:

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three forms of counterproductive work behaviors.

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Generous sick leave policies are known to:

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increase absenteeism.

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Which of the following statements about globalization and organizational behavior is true?

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Globalization has lead to reduced costs and greater access to knowledge and innovation.

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The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities constitute _____ diversity.

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surface-level

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_____ diversity includes differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes.

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Deep-level

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Which of the following disciplines has provided organizational behavior with it's a great deal of theoretical foundation for team dynamics, organizational power, and organizational socialization?

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Sociology

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Which of these statements is consistent with the five anchors of organizational behavior?

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The field of organizational behavior should rely on other disciplines for some of its theory development.

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Which of the following statements is consistent with the concept of contingency anchor?

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A particular action may have different consequences in different situations.

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According to the multiple levels of analysis anchor,

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OB topics typically relate to the individual, team and organizational levels of analysis.

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What is the ultimate variable in OB?

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Organizational Effectiveness

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What are three problems with the goal approach?

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1. Could set easy goals 2. Some goals are too abstract to evaluate 3. Company might achieve wrong goals

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Four Perspectives of Organizational Effectiveness:

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Open Systems Organizational Learning High-Performance WP Stakeholder

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What Perspective of Organizational Effectiveness is a complex system that "depends upon" the external environment and lays the foundation for the three perspectives?

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Open Systems Perspective

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What is defined as an organization's capacity to acquire, share, use, and store valuable knowledge

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Organizational Learning Perspective

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Differences between stock and flow?

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Stock is the intellectual capital and flow are the processes of acquisition, sharing and use

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What are the four processes of Organizational Learning?

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Knowledge Acquisition, Knowledge Sharing, Knowledge Use, Knowledge Storage

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Intellectual Capital=

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Human Capital, Structural Capital, Relationship Capital

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Organizational Memory is...

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storage and preservation of intellectual capital

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What are HPWPs? Employee involvement, Job autonomy, Employee competence, Performance-based rewards.

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High Performance Work Practies- the leverage of potential of human capital

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What are the challenges with the stakeholders perspective?

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Their conflicting interests, firms have limited resources

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Value and ethics prioritize _______ interests.

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Stakeholder

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The Triple bottom line...

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Economy, society, environment

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Types of Individual Behavior

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1 Task Performance 2 Organizational Citizenship 3 Counterproductive Work Behaviors 4 Joining/staying w/ the organization 5 Maintaining work attendance

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OB Anchors:

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Multidisciplinary anchor Systematic research anchor Work/life balance Virtual work anchor Contingency anchor Multi-levels of analysis anchor

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