Northwest Airlines and the Detroit Snowstorm Essay Example

The SOC director at the headquarter of Northwest Airlines had made some bad decision to cause the disaster. In addition, the situation could also been mitigated after the decision of the SOC director. Northwest Airlines had not tired their best to seek for help from the other airlines.

The situation would be much more better if they asked more of the other airlines for lending their open gates to deplane the passengers.

Only Continental Airline had lent an open gate to Northwest Airlines that helped to deplane three flights. Other airlines had claimed that they had not received any call from Northwest Airlines regarding the situation nor asking any help from them. Also, the situation could be mitigated if Northwest Airlines had integrated stairs on their planes. Spirit Airlines had in fact safely deplane their passengers using the integrated stairs. The passengers were then immediately taken into waiting rental ar company buses to the terminal.

The Northwest Airlines could borrow the appropriate mobile passenger stairs from another airline to mitigate the situation, but they had not considered to do so. 3. Who is responsible and why? Was the cause of this situation an "act of God" (the weather) or some organization? If an organization was responsible, which was it? Ans: The Systems Operations Control ("SOC") group had to be responsible for this situation. They are the one responsible for monitoring and coordinating Northwest Airline's response to schedule problems and any other potential problems. On Saturday, January 2nd, Northwest Airline's