Computer Reservations System Essay Example

and group reservations and blockings, entry of travel agency information, activity reports and commission handling, reservations linked to city ledger, advance deposit posting and auditing, request for deposit and deposit received, modification and cancellation confirmations, free-form comments field on all reservations, system-generated confirmation numbers, user identification, automatic or on-demand confirmation printing, forecast reports, historical information from current to future dates up to five years, detailed inventory control, handling of no-shows (charging and billing), and retention of customer information (past, present, future) within the system.

Galileo CARS is a computer reservations system owned by Travelers and accounted for 26.4% of worldwide CARS airline bookings by 2002. Aside from airline reservations, Galileo CARS is also utilized for booking train travel, cruises, car rentals, and hotel rooms.

On September 28, 2008, the Galileo system was relocated from Denver, Colorado to the Worldspan data center in Atlanta, Georgia. This move followed the merger of Travelers and Worldspan in 2007. Although they now share the same infrastructure, they are still operated as separate systems.

Galileo, a member of DATA, TOT, and SITS, is subject to Caps II and Secure Flight program for passenger selection based on risk profile. Its history dates back to 1971 when United Airlines developed the Apollo central reservation system. During the sass and early sass, travel agents sold a significant portion of airline tickets. The reservation system preferred displaying flights from the airline that owned it. In an effort to gain market share in the computer reservation system and commercial airline markets, Galileo was formed in 1987 by nine European carriers: British Airways, KILL Royal Dutch Airlines, Altair, Sassier, Austrian Airlines, Olympic, Sabina, Air Portugal, and Are

Lingua. To prevent government intervention, United Airlines spun-off its Apollo system which was then controlled by Covina. In 1992, Covina acquired Galileo and merged it with the Apollo system to create Galileo International. The Apollo system is still used by United Airlines while Galileo International serves Travelers GAS) travel agency customers in the United States, Canada, Mexico, and Japan.Galileo I-J, originally created from Tragicomic, the world's first multi-access reservations system developed by Video, British Airways, British Caledonia, and CLC in 1976, went through recent updates by the company. Southwest Airlines has formed a marketing agreement with Apollo/Galileo, allowing travel agents to directly book reservations on Southwest. These direct connects enable the sale of ancillary services and help differentiate from competitors. Travelers' development team created ASK Travelers, an online search tool for registered users to find answers to frequently asked questions. After Travelers' acquisition of Worlds, both entities are now jointly known as Travelers GAS. Interlope handles the distribution of GAS in India. In October 2009, Travelers and Amadeus discussed a potential merger, which would create the largest GAS globally.