question

Before you can obtain a position as a nail technician, you must:

answer

Both are correct (secure the required credentials; pass your state licensing exam)

question

Which of the following will affect how well you perform during your licensing exam?

answer

All are correct (your memory; your time management skills; your psychological state)

question

A test-wise student:

answer

Develops a vocabulary list

question

The "holistic" refers to:

answer

The whole you

question

An important part of preparing for your licensing exam is maintaining good _____ shape.

answer

All are correct (physical; emotional; spiritual)

question

On the day of the test, it is NOT recommended that you:

answer

Spend as much time as necessary to answer each question

question

What is a stem?

answer

A test question or problem

question

Which of the following is an example of an absolute?

answer

Never

question

When two choices in a multiple-choice question are similar:

answer

One is probable right

question

To better prepare for the practical portion of the examination, you should:

answer

All are correct (participate in mock licensing examinations; make sure all equipment and implements are in good working order; practice the correct skills required in the test as often as you can)

question

Which of the following is NOT a characteristic that will help you get the position you want and help you keep it?

answer

Apathy

question

When you have _____, you ae committed to a strong code of moral and artistic values.

answer

Integrity

question

Having _____ means taking pride in your work and committing yourself to consistently doing a good job for your clients, employer, and salon team.

answer

A strong work ethic

question

There are nearly _____ professional salons in the United States.

answer

313,000

question

The average independent salon may have as many as _____ nail technicians working there regularly.

answer

10

question

The majority of professional nail salons are:

answer

Small independent salons

question

Independent salon chains usually have _____ or more salons that are owned by one individual or two or more partners.

answer

5

question

With large national salon chains, decisions regarding _____ are made at the corporate headquarters.

answer

All are correct (size; services; advertising)

question

Basic value-priced operations:

answer

Generally pay nail technicians by the hour.

question

High-end salons generally:

answer

All are correct (employ well-trained beauty professionals; offer higher-priced services to clients; provide a high level of personal service to clients)

question

When preparing a resume, you should:

answer

List your relevant education information

question

A _____ is a written summary of a person's education and work experience.

answer

Resume

question

On average, a potential employer will scan your resume for _____ before deciding whether to grant you an interview.

answer

20 seconds

question

You should ask yourself which question as you develop accomplishment statements?

answer

All are correct (How many regular clients do I serve; What was my client retention rare; What was my service ticket average)

question

Which of the following is NOT a question that you should ask when preparing your resume and cover letter?

answer

What questions should you ask during your job interview?

question

When preparing your resume, it is NOT recommended that you:

answer

Avoid action verbs

question

An ideal employment portfolio includes:

answer

All are correct (a summary of continuing education certificates; a statement of membership in industry organizations; a statement of relevant civic affiliations)

question

The information in your employment portfolio should be:

answer

Separated into sections

question

When targeting potential employers, it is important to:

answer

All are correct (follow newspapers, television and radio for salon advertising; make a list of area salons or establishments; locate a salon that serves the type of clients you wish to serve)

question

When calling a salon for networking purposes, you should NOT:

answer

Ask when you can come in for a job interview

question

When you visit a salon for networking purposes, it is recommended that you take along:

answer

A checklist

question

After visiting a salon, it is recommended that you always:

answer

Send a brief note thanking the person for meeting with you

question

When you go to a job interview, you should bring along:

answer

All are correct (your driver's license; contact information for your former employers; your social security number)

question

It is recommended that you obtain how many interview outfits?

answer

One or two

question

the accessories you wear with your interview outfit should be:

answer

Both are correct (fashionable; functional)

question

When you go to a job inerview, it is recommended that you bring along:

answer

All are correct (your resume; your employment portfolio; any additional class certificates you may have received)

question

Which of the following is NOT a question typically asked at an interview?

answer

Are you prepared to step immediately into a management position?

question

On the day of the interview, it is recommended that you:

answer

All are correct (be early; speak clearly; answer questions honestly)

question

It is NOT recommended that you ask which of the following questions at an interview?

answer

How long do you expect the salon to stay in business?

question

It is permissible to ask the age of an applicant younger than:

answer

18

question

An employer is allowed to ask:

answer

Whether you use drugs

question

What is the MOST important factor that will affect your test performance?

answer

Mastery of course content

question

When taking the written test, it is recommended that you:

answer

Read and review each question carefully

question

When answering a true-false question, remember that:

answer

Statements with absolutes are generally false

question

When preparing for the practical exam, it is recommended that you:

answer

All are correct (know where the exam will take place before the day of the exam; follow the licensing agency's directions as they are outlined; real all materials received from the licensing agency about the exam)

question

It is recommended that when you network, you:

answer

All are correct (ask questions; take advice; consider all of your options)

question

In a service business, your work primarily revolves around:

answer

Serving your clients

question

As you serve your clients, it is important NOT to:

answer

Stop learning

question

If you are late for appointments:

answer

All are correct (coworkers will have to handle your clients; clients can become angered; clients may decide to switch salons)

question

To be a good team player, you should be concerned with:

answer

Both are correct (your own success; the success of others in the salon)

question

It is recommended that you resist all temptations to:

answer

Give in to gossip

question

How fast you are able to move up in the business will be determined by your:

answer

Attitude and work ethic

question

Salon management should be loyal to:

answer

Both are correct (clients; the staff)

question

A job description:

answer

Outlines the duties and responsibilities of a particular position

question

If your salon does not use job descriptions and you decide to write your own, it is recommended that you show it to:

answer

Your manager

question

If you are unclear about something in your job description, it is recommended that you:

answer

Ask your manager for clarification

question

The term "compensation" refers to:

answer

What you will actually get paid for your work

question

Which of the following is NOT a standard method of compension in the nail industry?

answer

Salary minus commission

question

Nail technicians may be paid an hourly wage for up to _____ before their form of compensation is reviewed and/or modified.

answer

6 months

question

The term _____ refers to customers who are loyal to a particular nail technician.

answer

"Client base"

question

If you are offered a set salary each week, in liew of an hourly rate:

answer

It must be equal to at least minimum wage

question

The commission paid to a nail technician working on a commission-only basis generally ranges from:

answer

45 to 70 percent

question

If you work under a commission payment structure, the salon usually provides the _____ you will need to perform nail services.

answer

Products

question

Nail technicians can increase their chances of building a solid and loyal clientele more quickly if they:

answer

All are correct (have advanced training; have and use their artistic abilities; concentrate on an unusual niche)

question

A _____ payment structure is often used to motivate nail technicians to perform more services.

answer

Salary-plus-commission

question

Tips are:

answer

Income in addition to your regular compensation

question

How often must tips be recorded?

answer

Daily

question

The best way to keep tabs on your progress is to ask for feedback from your:

answer

All are correct (clients; salon manager; key coworkers)

question

Evaluations are commonly scheduled 90 days after hiring and then _____ after that.

answer

Once a year

question

If you are looking for advice on how to improve your client consultations, it is recommended that you ask _____ to sit inon one and then make suggestions afterward.

answer

All are correct (your mentor; a seasoned coworker; your salon manager)

question

Responsible adults are concerned with:

answer

Planning for the future

question

When you default, you:

answer

Fail to pay back a loan

question

One recommended method for increasing your income is:

answer

Asking for a higher percentage of commission

question

Increasing your service prices in _____ increments is a recommended method of increasing your weekly income without driving away clients.

answer

$3

question

It is recommended that you speak with _____ for advice on how to reduce your credit card debt, invest your money, and plan for retirement.

answer

A financial planner

question

The practice of recommending and selling additional services to clients that you or other practitioners licensed in a different field may perform is known as:

answer

Ticket upgrading

question

The act of recommending and selling quality products to clients for at-home nail care is called:

answer

Retailing

question

To be successful in sales, you need:

answer

All are correct (ambition; determination; a good personality)

question

To become a proficient salesperson, it is recommended that you:

answer

Recognize the right psychological moment to close any sale

question

Which of the following is NOT a recommended strategy for selling retail products to nail clients?

answer

An incentive program that rewards only the salon

question

What is the standard retail sales commission for nail technicians?

answer

10 percent

question

To get the conversation started about retailing products, it is recommended that you:

answer

Advise clients about how recommended services will benefit them

question

If you are going to send a client a birthday card with a special offer, it is recommended that you send it out:

answer

About one month before the client's birthday

question

If you send a client a birthday card with a special offer, it is recommended that the offer be valid:

answer

Only during the birthday month

question

You can expand your client base by being:

answer

All are correct (respectful; positive; professional)

question

Your job is to be the client's:

answer

Nail technician

question

When selling, it is recommended that after you establish rapport with the client, you:

answer

Determine the client's needs

question

It is recommended that you rebook a client:

answer

Before she leaves the salon

question

How long should a client be in the salon?

answer

Only as long as is necessary to adequately complete a service

question

As you become able to perform services faster, you will notice that:

answer

All are correct (clients have less of a wait; you can perform more services in a day; your income increases)

question

In a booth rental agreement, a nail technician generally:

answer

Pays the salon owner a flat fee for use of the booth on a regular basis

question

When you enter into a booth rental agreement, you are NOT responsible for:

answer

Paying utilities

question

The state board in _____ does not recognize booth rental as an acceptable method of doing business.

answer

New Jersey

question

When you open your own salon, you need to decide:

answer

All are correct (what products to use and carry; whether to hire additional staff members; the types of marketing and promotions you will employ)

question

A _____ statement is a long-term picture of what a business is to become and what it will look like when it gets there.

answer

Vision

question

Which term refers to a set of benchmarks that, once achieved, help you to realize your mission and your vision?

answer

Goals

question

It is recommended that the salon owner focus on _____ between the second and fifth year in business.

answer

Tending to the business, its clientele and employees

question

When deciding where to locate your business, you should look for a location with:

answer

All are correct (good visibility; high traffic; sufficient parking)

question

A(n) _____ is a business that is owned and operated by one person, although the owner may have employees.

answer

Sole proprietorship

question

In a sole proprietorship, the owner:

answer

Is responsible for all expenses

question

A(n) _____ is a business structure in which two or more people share ownership, although not necessarily equally.

answer

Partnership

question

People often enter into a partnership arrangement to:

answer

Both are correct (have more capital for investment; have help running the business)

question

A corporation:

answer

Can be formed to protect the owners' personal assets

question

Employees of a corporation pay income tax on:

answer

The salary that they draw

question

When opening your own business, it is recommended that you consult with _____ to find out the ways in which your business may be registered for tax purposes.

answer

An accountant

question

To become an S Corporation, a business must file with:

answer

The IRS

question

What does LLC stand for?

answer

Limited Liability Company

question

A _____ is a written plan of a business as it is seen in the present and envisioned in the future, to follow throughout the entire process of starting your own business.

answer

Business plan

question

Which part of a business plan describes how the business will run administratively?

answer

Organizational plan

question

Which part of the business plan outlines all of the research obtained regarding the clients your business will target and their needs, wants, and habits?

answer

Marketing plan

question

Before purchasing an existing nail business, you need to:

answer

All are correct (obtain a written purchase and sale agreement; include in the agreement the use of the salon's name and reputation; obtain a non-compete agreement from the seller)

question

It is important to protect your business by installing:

answer

All are correct (a burgular alarm system; a fire alarm system; adequate locks)

question

As a business owner, you may need to obtain a seller's permit to:

answer

Collect sales tax

question

Buying _____ insurance is a wise choice for business owners since it will help you make provisions for your business and your beneficiaries.

answer

Life

question

Health insurance plans are typically available through:

answer

Trade associations

question

A typical salon spends about _____ of its total gross income on rent.

answer

13 percent

question

Which expense typically takes up about 3 percent of a salon's total gross income?

answer

Depreciation

question

A typical salon spends about 1.5 percent of its total gross income on:

answer

Repairs

question

About _____ of a typical salon's total gross income is profit.

answer

15 percent

question

A _____ is someone who is trained to do everything from recording sales and doing payroll to generating a profit-and-loss statement.

answer

Full-charge bookkeeper

question

Supplies that are sold to clients are called:

answer

Retail supplies

question

Service records should include _____ for each client.

answer

All are correct (the contact information; the products used; the results obtained)

question

When renovating a salon, it is recommended that you consult with:

answer

A professional equipment and furniture supplier

question

Which of the following is NOT an important consideration when interviewing potential employees?

answer

Their age

question

Which part of the salon is considered the salon's nerve center?

answer

The reception area

question

The reception area should be well stocked with:

answer

Business cards

question

Who is considered the "quarterback" of a salon?

answer

The receptionist

question

Which of the following is NOT a common responsibility of a salon receptionist?

answer

Performing employee evaluations

question

During slow periods, it is customary for the receptionist to perform certain other duties and activities, such as:

answer

Maintaining inventory

question

When using the telephone, you should:

answer

All are correct (speak clearly; be tactful; show interest and concern)

question

When answering the phone, it is MOST important to:

answer

Identify the salon

question

If a client calls to make an appointment with her favorite nail technician at a certain time, and the nail technician is not available, what is the FIRST thing you should do?

answer

Suggest other times that the nail technician is available

question

What is considered the best form of advertising?

answer

Satisified clients

question

Which of the following is a recommended advertising venue for nail salons?

answer

All are correct (radio advertising; e-mail newsletters; videos in the salon promoting your salon and its services)

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