question

Digital Certificate

answer

a data file that identifies individuals or organizations online and is comparable to a digital signature

question

Typosquatting

answer

a problem that occurs when someone registers purposely misspelled variations of well-known domain names. These variants sometimes lure consumers who make typographical errors when entering a URL.

question

Dumpster Diving

answer

Is a form of social engineering when a hacker looks through people's trash to find personal information.

question

Cyberterrorists

answer

Seeks to cause harm to people or to destroy critical systems or information and use the Internet as a weapon of mass destruction.

question

Managers should consider including virus protection in the information security policy, which includes how often the system should be scanned and how frequently the software should be

answer

Updated

question

Social media monitoring

answer

is the process of monitoring and responding to what is being said about a company, individual, product, or brand.

question

Intellectual property is ______________creative work that is embodied in physical form and includes copyrights, trademarks, and patents.

answer

Intangible

question

What is the type of authentication that requires a user name and password?

answer

single-factor authentication

question

Black-hat hacker

answer

is a hacker who breaks into other people's computer systems and may just look around or steal and destroy information

question

information privacy policy

answer

A policy that contains general principles regarding information privacy.

question

Spoofing is the forging of the _________ address on an email so that the email message appears to come from someone other than the actual sender.

answer

return

question

Digital rights management

answer

is a technological solution that allows publishers to control their digital media to discourage, limit, or prevent illegal copying and distribution.

question

Imagine you accidently mistype the URL for your bank and you are redirected to a fake website that collects your information. You have just been a victim of _________ identity theft.

answer

pharming

question

The _________ Online Protection Act was passed to protect minors from accessing inappropriate material on the Internet.

answer

Child

question

The policy that ensures users know how to behave at work and the published standard an organization has regarding computer user behavior is called the __________ computer use policy.

answer

ethical

question

drive-by hacking

answer

is a computer attack where an attacker accesses a wireless computer network, intercepts data, uses network services, and/or sends attack instructions without entering the office or organization that owns the network.

question

What is unsolicited email that plagues employees at all levels and clogs email systems?

answer

spam

question

What is a destructive agent?

answer

malicious agents designed by spammers and other Internet attackers to farm email addresses off websites or deposit spyware on machines

question

Determining what is ethical can sometimes be difficult because certain actions can be justified or condemned depending on how you view the relationship between what is ________ and ________.

answer

legal and ethical

question

Internet ____________ is a government attempt to control Internet traffic, thus preventing some material from being viewed by a country's citizens.

answer

censorship

question

What type of Internet monitoring technique records information about a customer during a web surfing session, such as what websites were visited and how long the visit was, or what ads were viewed and what was purchased?

answer

clickstream

question

Spyware

answer

is a special class of adware that collects data about the user and transmits it over the Internet without the user's knowledge or permission.

question

What is the electronic defacing of an existing website?

answer

cybervandalism

question

A(n) __________ clause is typically contained in an acceptable use policy.

answer

nonrepudiation

question

What are the first two lines of defense a company should take when addressing security risks?

answer

people first, technology second

question

To find out your company policy regarding such websites as YouTube, Facebook, and Twitter, you would have to refer to the ____________ policy.

answer

social media

question

Digital Darwinism

answer

implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction.

question

Disruptive technology

answer

is a new way of doing things that initially does not meet the needs of existing customers.

question

How do sustaining technologies lead to future growth from existing investments?

answer

They produce improved products in an established market.

question

What is the current version of HTML that delivers everything from animation to graphics and music to movies?

answer

HTML 5

question

What allows users to access the WWW?

answer

web browser

question

What is the Internet protocol web browsers use to request and display web pages using universal resource locators?

answer

hypertext transport protocol

question

Information reach

answer

measures the number of people a firm can communicate with all over the world.

question

Cybermediation

answer

is a type of mediation that refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness.

question

What is the difference between a business model and an ebusiness model?

answer

A business model details how a company creates, delivers, and generates revenue; an ebusiness model does all of the same except on the Internet.

question

Adwords

answer

are keywords that advertisers choose to pay for and appear as sponsored links on the Google results pages.

question

Podcasting

answer

converts an audio broadcast to a digital music player

question

Taxonomy

answer

is a well-planned strategy that ensures the search and navigation functions are easy to use and user-friendly on a website.

question

Open system

answer

is the system that consists of nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system.

question

Closed source

answer

is any proprietary software licensed under exclusive legal right of the copyright holder.

question

Crowdfunding

answer

sources capital for a project by raising many small amounts from a large number of individuals, typically via the Internet.

question

What is the primary way that social networks work?

answer

connecting people by matching profile information

question

Many social media websites use _________, or specific keywords or phrases incorporated into website content, for means of classification or taxonomy.

answer

tags

question

What is a locally stored URL, or the address of a file or Internet page saved as a shortcut?

answer

website bookmark

question

Twitter is an example of a __________ website.

answer

microblogging

question

Network effect

answer

describes how products in a network increase in value to users as the number of users increases.

question

What does API stand for?

answer

Application Programming Interface

question

Which of the following best describes Web 1.0?

answer

static text-based information websites

question

Which of the following best describes Web 2.0?

answer

user-contributed content

question

Semantic web

answer

is a component of Web 3.0 that describes things in a way that computers can understand.

question

Which of the following represents the three different levels of a company pyramid from the top to the bottom?

answer

strategic - managerial - operational

question

Todd Haitz works at a retail store selling sports equipment. His daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees. At what level of the organizational pyramid would you categorize Todd?

answer

managerial

question

Metrics

answer

are measurements that evaluate results to determine whether a project is meeting its goals.

question

What types of metrics measure customer satisfaction?

answer

effectiveness MIS metrics

question

Customer satisfaction

answer

is measured by such benchmarks as satisfaction surveys, percentage of existing customers

question

Analytical information

answer

encompasses all organizational information and its primary purpose is to support the performance of managerial analysis or semistructured decisions.

question

What-if analysis

answer

is the DSS analysis that checks the impact of a change in a variable or assumption on the model.

question

Which of the following is considered the output in the systems thinking example of a DSS? Selected Answer: Correct forecast

answer

forecast

question

What is consolidation?

answer

involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information

question

Neural network

answer

is a category of AI that attempts to emulate the way the human brain works.

question

Which type of AI system assigns values of 0 and 1 to vague or ambiguous information?

answer

fuzzy logic

question

What is the process of learning from ecosystems and adapting their characteristics to human and organizational situations?

answer

biomimicry

question

Haptic interface

answer

uses technology allowing humans to interact with a computer through bodily sensations and movements-for example, a cell phone vibrating in your pocket.

question

Static process

answer

uses a systematic approach in an attempt to improve business effectiveness and efficiency continuously.

question

Which of the following are examples of static processes?

answer

creating financial statements

question

BPMN event

answer

displays the path in which the process flows.

question

BPMN activity

answer

is a task in a business process.

question

What is the primary goal of the As-Is process model?

answer

to simplify, eliminate, and improve the To-Be process to analyze the To-Be process elements

question

Workflow

answer

includes the tasks, activities, and responsibilities required to execute each step in a business process.

question

Automation

answer

is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs.

question

What are managerial business processes?

answer

semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements

question

Streamlining

answer

improves managerial level business processes.

question

Business process reengineering (BPR)

answer

is/are the analysis and redesign of workflow within and between enterprises.

question

Review the following list of key terms and determine which one typically occurs during strategic business process improvement.

answer

reengineering

question

What is the first phase in the business process reengineering model?

answer

set project scope

question

Internet of Things

answer

is a world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention.

question

Fact

answer

is the confirmation or validation of an event or object.

question

Netflix

answer

is not a technology company but used technology to revamp the business process of renting videos.

question

What is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making?

answer

business intelligence

question

To be successful in the information age, the text recommends that a company operate in a specific way. What way does the text recommend a company operate?

answer

interdependently between departments

question

Which department manages the process of converting or transforming resources into goods or services?

answer

Operations management sales

question

Which data types are typically found in the marketing department?

answer

promotion data, sales data, advertising data.

question

Which data types are typically found in the human resources department?

answer

employee data, promotion data, vacation data

question

Goods

answer

are material items or products that customer's will buy to satisfy a want or need.

question

Productivity

answer

is the rate at which goods and services are produced based upon total output given total inputs.

question

Chief Security Office (CSO)

answer

is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses.

question

If you were thinking about a washing machine as a system, which of the following represents the outputs?

answer

the clean clothes

question

Identifying competitive advantages can be difficult and explains why they are typically

answer

temporary

question

Which group of stakeholders' primary interests include adhering to regulations/laws, increasing employment, and ethical taxation reporting?

answer

government

question

___________ advantage features a product or service on which customers place a greater value than they do on similar offerings from competitors.

answer

Competitive

question

_______________ strategy evaluates a project's position.

answer

SWOT analysis

question

___________ executes the business strategy.

answer

Value chain analysis

question

Which of the following statements is correct when considering a SWOT analysis?

answer

Opportunities and threats originate outside an organization.

question

Strengths would be categorized as ___________ in a typical SWOT analysis.

answer

internal, helpful

question

___________ are costs that make customers reluctant to switch to another product or service.

answer

Switching costs

question

Which of the following describes how a company can reduce the threat of substitute products or services?

answer

offer additional value through wider product distribution

question

___________ consists of all parties involved, directly or indirectly, in obtaining raw materials or a product.

answer

Supply chain

question

___________ is the suppliers' ability to influence the prices they charge for supplies (including materials, labor, and services).

answer

Supplier power

question

___________ is high when there are many alternatives to a product or service and low when there are few alternatives from which to choose.

answer

Threat of substitute products or services

question

___________ is a standardized set of activities that accomplishes a specific task.

answer

Business process

question

___________ analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers.

answer

Value chain analysis

question

When evaluating the value chain, all of the following are included in the primary value activities except___________.

answer

MIS development

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