question

4 functions of Management

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Planning, controlling, organizing, management

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Management

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Process of working with people and resources to accomplish organization goals

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Effective is to ____________ and to be efficient is to ___________.

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1.) Achieve organizational Goals 2.)achieve goals with minimal waste of resources

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Planning

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systematically making decisions about the goals and activites that an individual, a group, etc. will pursue

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organizing

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assembly and coordinating the human, financial and other resources needed to achieve goals

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Management is the process of working with people and resources to design successful products. 1. make a profit. 2.develop harmony and goodwill 3.achieve organizational goals. 4. correct errors efficiently.

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3.achieve organizational goals.

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Even though the department she manages sometimes takes longer to reach its goals than the president would like and is frequently over budget, when Caroline does grow her branch as the president wants, she would be described as 1.accomplished. incorrect 2. efficient. 3. competitive. 4. effective. 5. experienced.

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Effective

question

in the highly competitive business environment, how is the planning function more dynamically described? 1.Delivering strategic value 2.Increasing profitability 3.Meeting stakeholder needs 4.Accepting responsibility for outcomes

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1.Delivering strategic value

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Which of the following defines the management function of controlling? 1.)Efforts to stimulate high performance by employees 2.)Developing a managerial style toward which employees show no defiance 3.)Monitoring performance and making needed changes 4.) Assembling and coordinating resources needed to achieve goals 5.) Making decisions about goals and activities that will be pursued

answer

Monitoring performance and making needed changes

question

Indra Nooyi, CEO of PepsiCo, is an example of a(n) 1.) tactical manager. 2.) middle-level manager. 3.) operational manager. 4.) frontline manager 5.) top-level manager.

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5.)top-level manager.

question

Which of the following is characteristic of frontline managers?

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1.They include the president and vice presidents. 2.They are the link between management and nonmanagement personnel. 3.They are concerned with the interaction between the organization and its external environment. 4.They are responsible for translating goals developed by strategic managers into more specific objectives. 5.They are called upon to be true organizational leaders.

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Krista sent all the families at a local elementary school a weekly newsletter that included all the activities that recently occurred, requests for help from the community, and a list of important upcoming dates. Krista is fulfilling what managerial role for the school?

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1.Figurehead 2. Disseminator 3.Resource allocator 4.Negotiator 5.Leader

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Lower-level managers who possess ________ are effectively able to complete daily activities, and earn more credibility from their subordinates than comparable managers without them. 1.mechanical skills 2.conceptual skills 3.decision skills 4.interpersonal and communication skills. 5.technical skills

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technical skills

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Interpersonal and communication skills are sometimes known as 1. human competencies. 2.emotional intelligence. 3.people skills. 4.messaging competencies. 5.emotional talents.

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3.people skills.

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The skills of understanding yourself, managing yourself, and dealing effectively with others are collectively known as 1.emotional control. 2.self-control. 3.emotional intelligence. 4.self-improvement. 5.self-development

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3.emotional intelligence.

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Which of the following is NOT among the major waves of change challenging managers today?

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1.Technological change 2.Importance of knowledge and ideas 3.Risk management 4.Globalization 5.Collaboration across organizational boundaries

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A primary reason that companies choose to operate globally is 1.reduced language barriers 2.increased opportunities for growth. 3.changing national priorities. 4.lower exchange rates. 5. increased tax deductions.

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increased opportunities for growth.

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One's personal relationships can aid career success, compensation, employment, team effectiveness, and successful entrepreneurship, so it is advantageous to develop 1.social capital. 2.career goals. 3.workplace social functions. 4.peer contacts. 5.mentoring programs

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social capital

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Capitalizing on the expertise, skills, wisdom, and relationships of the people within an organization is known as 1.knowledge management. 2.intellectual maintenance. 3.quality control. 4.intellectual property. 5.knowledge control.

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1.knowledge management.

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Which of the following is a component of total quality? 1.Reducing the number of steps in the process correct 2.Preventing defects before they occur 3.Punishing those involved in errors 4.Designing products for speed 5.Increasing the number of steps in the process

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Preventing defects before they occur

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Keeping costs low enough to achieve profits while pricing products at levels that are attractive to consumers is called 1.price control. 2.margin maximization. 3.total quality control. 4.cost competitiveness. 5.workforce efficiency

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cost competitiveness.

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introduced the scientific management approach that advocated the application of scientific methods to analyze work and to determine how to complete production tasks efficiently. 1.Frederick Taylor 2.Henry L. Gantt 3.Lillian M. Gilbreth 5.Henri Fayo 6.Max Weber

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Frederick Taylor

question

Abraham Maslow suggested that the most basic human need(s) is/are the: 1.physical needs. 2.safety needs 3.need for personal fulfillment. 4.need for love and belonging. 5.need for esteem

answer

physical needs

question

Competitive Strategy: Creating and Sustaining Superior Performance is a book written by _____, a Professor at Harvard University, who is an influential expert on competitive strategy. 1.Lou Gerstner 2.Sam Walton 3.Jack Welch 4.Jim Collins 5.Michael Porter

answer

Michael Porter

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A customer who purchases raw materials or wholesale products before selling them to final customers is known as a(n) _____ consumer. 1.standard 2.actual 3.intermediate 4.mass 5.primary

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primary

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Which of the following is an attractive environment for firms?

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Low customer bargaining power

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refers to exploiting a distinctive competence or improving internal efficiency for competitive advantage. 5.Competitive intelligence 1.Competence exploitation 2.Competitive pacification 3.Competitive aggression 6.Internal competition

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3.Competitive aggression

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is independent action to improve relations with competitors. 1.Competitive intelligence 2.Competence exploitation 3.Internal competition 4.Competitive aggression 5.Competitive pacification

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competitive pacificatiom

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are used by two or more organizations working together to manage the external environment 1.Cooperative strategies 2.Group dynamics 3.Voluntary actions 4.Competitive pacification 5. Engagers

answer

Cooperative strategies

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are agreements between the organization and another group to exchange goods, services, information, and patents. 1.Cooptations 2.Contracts 3.Coalitions 4.Buffers 5.Switching costs

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Contracts

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refers to absorbing new elements into the organization's leadership structure to avert threats to its stability or existence. 1.Coalition 2.Contracting 3.Cooptation 4.Buffering 5.Smoothing

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cooptation

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Which of the following is an independent strategy of an organization to change its current environment 1.Cooptation 2.Contracts 3.Mergers 4.Competitive aggression 5.Coalition

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competitive agression

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Which of the following is a way of adapting to the environment? 1.Competitive aggression 2.Public relations 3.Cooptation 4.Domain selection 5.Buffering

answer

Buffering

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Which of the following is a way of influencing the environment? Independent action Strategic maneuvering Domain selection Buffering Smoothing

answer

Independent action

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