question

The two kinds of cooperative contracts are licensing and franchising. (T/F)

answer

True

question

Deciding where to "go global" is just as important as deciding how your company will go global. (T/F)

answer

True

question

Companies are making greater use of teams because teams have been shown to increase (1) customer satisfaction, (2) product and service quality, (3) speed and efficiency in product development, and (4) employee job satisfaction. (T/F)

answer

True

question

Autonomy is the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs. (T/F)

answer

True

question

Cross-functional teams are purposefully composed of employees from different functional areas of the organization. (T/F)

answer

True

question

Cognitive conflict is strongly associated with improvements in team performance, and affective conflict is strongly associated with decreases in team performance. (T/F)

answer

False

question

Conflicts and disagreements often characterize the second stage of team development, which is called storming. (T/F)

answer

True

question

To enhance work team effectiveness, managers should carefully set team goals and priorities and take care when selecting, training, and compensating team members. (T/F)

answer

true

question

Training provides opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance. (T/F)

answer

True

question

Wrongful discharge is a legal doctrine that requires a manager to have the approval of the human resource manager to terminate employees. (T/F)

answer

False

question

Global Business is defined as ___.

answer

the buying and selling of goods and services to people from different countries.

question

The Japanese government has proclaimed that its snow is different from that found in any other region of the world. As a result, all snow skis marketed in Japan must be manufactured in Japan. This is an example of a(n) ____.

answer

nontariff barrier

question

A ____ is a nontax method of increasing the cost or reducing the volume of imported goods

answer

Nontariff barrier

question

Russia imposed limits on how much poultry, beef, and pork could be imported into the nation from the European Union (EU) in retaliation to limits the EU placed on how much grain Russia could export. What type of nontariff barrier did Russia use to control the amount of poultry, beef, and port it imported from the EU?

answer

Quotas

question

The signing of the ____ created a regional trading zone in Europe.

answer

Maastricht Treaty

question

The ____ is a regional trade agreement that liberalizes trade between countries more than any other such agreement.

answer

North American Free Trade Agreement

question

In a multinational firm, managers at company headquarters typically prefer an emphasis on ____ because it simplifies decisions.

answer

Global consistency

question

Fran Wilson Creative Cosmetics is a medium-sized U.S. company that sells 1.5 million tubes of its lipstick annually in Japan. It has no physical presence within the country beyond the fact its products are sold there. Fran Wilson Creative Cosmetics uses ____ to reach the Japanese market.

answer

Exporting

question

Starbucks is a chain that is rapidly expanding its global operation. As it expanded into South America, its research showed that Chileans on average drink only 150 cups of coffee annually, and people in Argentina only drink about half that amount. An average citizen of the United States drinks 345 cups annually. These differences in annual coffee consumption most likely reflect ____.

answer

Cultural Differences

question

Uganda is one of only two countries in the world that produce a mineral required in the manufacturing of cellular phones. Several mining companies recently moved their operations out of the region due to a bloody civil war resulting from a change in rulers. This is an example of how ____ can influence global business.

answer

political uncertainty

question

The Green Giant consumer products company learned that it could not use their Jolly Green Giant character in parts of Asia where a green hat worn by a man signifies that he has an unfaithful wife. This is an example of a(n) ____ that influenced global marketing.

answer

Cultural difference.

question

The ____ strategy of minimizing or adapting to the political risk inherent to global business makes use of joint ventures and collaborative contracts.

answer

Cooperation

question

Which of the following statements describe an advantage teams have over individuals in the decision-making process?

answer

Teams are able to view problems from multiple perspectives.

question

Which of the following types of teams has the authority to change their composition as well as all of their tasks and work methods?

answer

Self-designing teams

question

Which of the following is a useful guideline for successful management of virtual teams?

answer

Keep team interaction up beat and action-oriented.

question

Which of the following kinds of team is defined as a permanent part of the organization's structure?

answer

None of these.

question

____ are informally agreed-on standards that regulate team behavior.

answer

Norms

question

Which of the following team sizes usually provides the best performance?

answer

6 to 9

question

Effective Conflict

answer

is strongly associated with improvements in team performance

question

Group cohesion tends to be relatively strong at the ____ stage of team development.

answer

norming

question

The achievement of stretch goals is made easier when the team members have ____.

answer

bureaucratic immunity

question

____ is the ability to change organizational structures, policies, and practices if it helps teams meet their stretch goals.

answer

Structural acccommodation

question

Which of the following is NOT necessary for stretch goals to effectively motivate teams?

answer

Conflict management training.

question

E-Lab (the "E" stands for experience) has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. E-Lab teams benefit from ____.

answer

Team diversity

question

____ is the process of finding, developing, and keeping the right people for the company.

answer

Human resource management

question

Which of the following statements about federal employment law is true?

answer

The intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions.

question

____ is unintentional discrimination in which there is a substantially different rate of selection in hiring, promotion, or other employment decisions that works to the disadvantage of members of a particular race, sex, age, ethnicity, or protected group.

answer

Adverse impact

question

From a legal perspective, there are two kinds of sexual harassment. They are ____.

answer

quid pro quo and hostile work environment

question

Bona fide occupational qualifications would be most likely included in a(n) ____.

answer

job specification

question

The United Kingdom issued a new recruitment publication for the nation's Fire Service. The publication lists all of the qualifications needed to become a fire fighter. This recruitment pamphlet is actually a(n)

answer

job specification

question

Which of the following is an internal recruiting method?

answer

job posting

question

Which of the following statements about résumés and job application forms is true?

answer

Employee-related laws apply to job application forms and résumés.

question

The ____ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates

answer

structured

question

an ESOP is an ___

answer

employee stock ownership plan

question

Which of the following statements regarding downsizing is true?

answer

When downsizing, outplacement programs can help the company maintain a positive image in the community.

question

Which of the following provides employment counseling services for employees faced with downsizing?

answer

outplacement services

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