MGMT Ch.5 quiz – Flashcards

Unlock all answers in this set

Unlock answers
question
Which of the following is true about planning? a. It reduces effort from employees and managers. b. It fixes all organizational problems. c. It quickens needed adaptation. d. It helps managers create task strategies. e. It decreases persistence toward goals.
answer
It helps managers create task strategies.
question
Which of the following is an advantage of planning? a. It creates a suitable environment for change. b. It fixes all organizational problems. c. It fosters flexibility in the organization. d. It encourages people to work harder for extended periods. e. It allows organizations to adapt to change quickly.
answer
It encourages people to work harder for extended periods.
question
According to the S.M.A.R.T. guidelines, goals should be ____. a. actionable b. measurable c. broad d. rational e. nonspecific
answer
measurable
question
The most popular approach to increasing goal commitment is ____. a. encouraging workers' participation in goal setting b. getting top management's support c. assigning goals to workers d. management by mentoring e. assigning unattainable goals
answer
encouraging workers' participation in goal setting
question
The last step in effective planning is to _____. a. develop long-term action plans b. develop goal commitment c. maintain flexibility in planning d. acculturate the employees e. track progress toward goal achievement
answer
maintain flexibility in planning
question
Which of the following is an accepted method for tracking progress toward goal achievement? a. Practicing planner detachment b. Data warehousing and data mining c. Gathering and providing performance feedback d. Using micromanagement techniques e. Setting response and stimulus goals
answer
Gathering and providing performance feedback
question
_____ planning allows companies to maintain flexibility by making small simultaneous investments in many alternative plans. a. Operational b. Action-based c. Functional d. Strategic e. Options-based
answer
Options-based
question
Top management is responsible for developing ____. a. strategic plans b. operational plans c. tactical plans d. worker schedules e. appraisal reports
answer
strategic plans
question
A(n) _____ is a brief, two-sentence statement of a company's purpose for existing. a. policy b. standing plan c. budget d. organizational mission e. action plan
answer
organizational mission
question
_____ plans specify how a company will use resources, budgets, and people to accomplish specific goals within its mission. a. Tactical b. Single-use c. Visionary d. Strategic e. Operational
answer
Tactical
question
Who among the following is responsible for the creation of tactical plans? a. Top managers b. Lower-level managers c. Middle managers d. Team leaders e. Facilities team
answer
Middle managers
question
Management by objectives (MBO) is a management technique often used to develop and carry out. a. visionary plans b. operational plans c. standing plans d. tactical plans e. single-use plans
answer
tactical plans
question
Which of the following is the first step in management by objectives? a. Developing operational plans b. Centralizing decision making power c. Preparing worker schedules d. Discussing possible goals e. Reviewing progress towards goal achievement
answer
Discussing possible goals
question
Who among the following is responsible for developing operational plans? a. Board of directors b. Top managers c. Shareholders d. Middle managers e. Lower-level managers
answer
Lower-level managers
question
The ____ is a type of operational plan that saves managers time because it is created once and then used repeatedly to handle frequently recurring events. a. standing plan b. budget c. single-use plan d. options-based plan e. forecast
answer
standing plan
question
A laptop manufacturer has created a set of methods to deal with specific technical issues raised by customers. These methods are _____. a. visionary plans b. single-use plans c. tactical plans d. standing plans e. action plans
answer
standing plans
question
____ are types of standing plans. a. Transformational plans b. MBO guidelines c. Long-term tactical strategies d. Policies and procedures e. Targeted plans
answer
Policies and procedures
question
Which of the following is the most specific type of standing plan? a. Policies b. Budgets c. MBO plans d. Procedures e. Rules and regulations
answer
Rules and regulations
question
Budgets are a type of ____ plans. a. tactical b. operational c. actionable d. policy e. strategic
answer
operational
question
____ is the process of choosing a solution from available alternatives. a. Divesting b. Decision making c. Self-dealing d. Deskilling e. Environmental scanning
answer
Decision making
question
____ is a systematic process of defining problems, evaluating alternatives, and choosing optimal solutions. a. Problem identification b. Benchmarking c. Multivariable selection d. Keystoning e. Rational decision making
answer
Rational decision making
question
A ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing). a. problem b. benchmark c. service gap d. condition of certainty e. minimum threshold
answer
problem
question
____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative. a. Budgeting b. Optimizing c. Alternating d. Maximizing e. Satisficing
answer
Satisficing
question
Groupthink occurs in ____. a. standing committees whose members are under no pressure to agree b. highly cohesive groups where there is a great deal of pressure to agree with each other c. groups in which members have dissimilar backgrounds d. newly formed groups whose members were arbitrarily selected and who are assigned to make programmed decisions e. groups whose members are elected to serve as figureheads
answer
highly cohesive groups where there is a great deal of pressure to agree with each other
question
____ is the emotional reaction that can occur when disagreements become personal rather than professional. a. A-type conflict b. Organizational disharmony c. C-type conflict d. Norm disruption e. Emotive empowerment
answer
A-type conflict
Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New