mgmt 371 ole miss ch 10 – Flashcards
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Another term for human capital is
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intellectual capital
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People are a source of competitive advantage when
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their skills, knowledge, and abilities are not equally available to all competitors.
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HR planning involves three stages
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planning, programming and evaluating
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the most difficult part of HR planning is
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conducting demand forecasts, that is, determining how many and what type of people are needed.
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Firms can create a competitive advantage when human resources are
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valuable. rare. inimitable. organized.
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The design and control of formal systems for the management of people within an organization is known as
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human resources management
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Establishing formal systems for the management of people within the organization is the function of
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human resources management
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Companies use empowerment programs, continuous improvement and total quality initiatives in order to achieve
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value.
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Companies use empowerment programs, continuous improvement and total quality initiatives in order to achieve ______________ through their human resources
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value
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When managers and executives describe the strategic value of skills and knowledge of employees, they use the term
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human capital.
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Concerns of human resource managers include which of the following?
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How to manage employee layoffs
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What is conducting demand forecasts
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determining how many and what type of people are needed
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The programming stage of human resources management consists of
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implementing the plans determined earlier
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The final stage in the human resource planning process is to
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evaluate the activities conducted to ensure that they are producing the desired results
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Which of the following is the stage of the HR planning process in which the organization enacts specific human resource activities, such as recruitment and training?
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programming.
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human resources planning consists of
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demand forecasts, internal and external labor supply forecasts and job analysis
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the organization estimates the number and quality of its current employees and the available external supply of workers
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labor supply forecast
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The skills, knowledge, abilities and other characteristics needed to perform a job are detailed in a
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job specification
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refers to the essential tasks, duties and responsibilities involved in performing a job.
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job description
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A tool for determining what is done on a given job and what should be done on that job is called a
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Job analysis
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developing a pool of applicants for a job
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Recruitment
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An internal mechanism for promoting open job positions
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job posting
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A significant advantage associated with external recruiting is that
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brings in "new blood" to inspire innovation
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Which of these methods has been found to be the way most job positions get filled
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Employee referrals
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a selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers
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structured interview
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Which of the following explores what candidates have actually done in the past?
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Behavioral description interview
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preemployment selection tool most often used by Fortune 1000 companies is
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criminal records check
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Personality tests are
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hard to defend in court
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measure a range of intellectual abilities, including verbal comprehension (vocabulary, reading) and numerical aptitude (mathematical calculations)
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Cognitive ability tests
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the test taker performs a sample of the job.
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performance test
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is a managerial performance test in which candidates participate in a variety of exercises and situations
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assessment center
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tests are used to assess a job candidate's honesty
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Integrity
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assessment of the accuracy of the selection test
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Validity
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refers to the degree to which a test actually predicts or correlates with job performance.
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Criterion-related validity
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The degree to which test scores are consistent over time and across measurements is known as
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reliability
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helping displaced workers find other employment
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Outplacement
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The legal concept that an employee may be terminated for any reason is known as
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employment-at-will
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should deliver the bad news to employees
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immediate superior
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prohibits discrimination based on race, sex, color, national origin and religion?
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The Civil Rights Act of 1964
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prohibits employment discrimination against people with disabilities.
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The Americans with Disabilities Act
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The Equal Pay Act of 1963 prohibits unequal pay based on
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gender
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An analysis identifying the jobs, people and departments for which training is necessary is a(n)
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needs assessment
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Development differs from training in that
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development focuses on managers and professional employees
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Training should consist of four distinct stages or decisions. They are
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needs assessment, designs, method determination, evaluation of results
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typically used to familiarize new employees with their new jobs, work units and the organization in general.
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Orientation
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Training that provides employees with the skills and perspectives they need to collaborate with others is known as
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team training.
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Programs that focus on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a diversified workforce is known as
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diversity training
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tend to be more objective and can focus on data such as sales or profits.
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results appraisals
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focus more on observable aspects of performance
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Behavioral appraisals
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process has both administrative functions and developmental functions
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Performance Appraisals
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a process in which objectives set by a subordinate and a supervisor must be reached within a given time period.
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MBO
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feedback is obtained from subordinates, peers, and superiors—every level involved with the employee. Often the person being rated can select the appraisers.
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360-degree appraisal
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Which of the following is an appropriate guideline to follow when conducting performance appraisals with an underperforming employee?
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Describe detailed expectations and standards
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are the traditional source of appraisal information because they are often best positioned to observe an employee's performance.
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Managers and supervisors
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Which of the following is an external factor that affects the wage mix
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Legal requirements
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what are devised to encourage and motivate employees to be more productive?
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Incentive plans
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The most common incentive systems are
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individual incentive plans
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what benefit is required by law
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Workers Compensation
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employees choose from a menu of options to create a benefit package tailored to their needs.
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cafeteria benefit plans
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The principle of equal pay for different jobs of equal value is called
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comparable worth.
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The Pregnancy Discrimination Act of 1978 states that pregnancy is a
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disability
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The legislation which requires employers to pursue workplace safety is the
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Occupational Safety and Health Act of 1970
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The National Labor Relations Act of 1935
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declared unions legal
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Collective bargaining commonly establishes
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A. wages, hours and working conditions. B. a grievance procedure. C. order of layoffs. D. job bidding.
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The use of a neutral third party to resolve a labor dispute is known as
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arbitration
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Legislation that allows employees to work without having to join a union is known as
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right-to-work
