MGMT 3330 Test 1 – Flashcards

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Which one of the following communication styles is considered expressive and self-enhancing, while not intruding on others?
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Assertive
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Effective communication skills are important starting at what point in an individual's career?
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Pre-interview
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Posture, gestures, head movements, facial expressions, eye movements, touch, and physical appearance are all examples of which nonverbal communication category?
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Kinesics
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__________ is characterized by minimal waste of time, effort, and resources.
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Efficient
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The __________ function refers to formal communication that increases acceptance of and commitment to organizational goals.
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Emotive
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__________ communication refers to messages and information sent between people in different departments and at different levels of the organizational hierarchy.
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Diagnol
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__________ occurs in organizations in which people communicate frequently, no matter their job status, and also tend to respect, trust, and empathize with each other.
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Open communication enviroments
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The cornerstone of good organization is a clearly stated purpose.
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True
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Businesspersons must exercise caution when writing, as misuse of terms can be perceived as biased and insensitive language and may lead to discrimination suits.
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True
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"However", "along the same lines," and "second" are all examples of transitional words.
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True
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Often an inexperienced writer will cut and paste sections of other documents, resulting in an incoherent document full of many styles.
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True
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Slang, jargon, buzzwords, and unfamiliar words are all words that should be avoided when writing to international communication partners.
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True
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What are the two general purposes of business writing?
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Inform and persuade
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Which of the following is an external audience that is not directly affected by the message?
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Watchdog group
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Giving examples is one of the most common ways to:
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Develop unfamiliar concepts
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Business writers use analogies to:
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Help the audience see the idea in a new light
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Which of the following is a way to create a tone of goodwill?
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Emphasize reader benefits
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A(n) __________ sentence is the umbrella, which covers all the other sentences in the paragraph.
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Topic
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How do transitional words bring coherence to a paragraph?
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Are signposts that point the reader in the right direction
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When writing messages for international audiences, it is important to have:
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Background knowledge of writing styles
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Which of the following is not one of the common reasons people experience writer's block?
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They do not place a high value on writing.
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Good revision is the act of anticipating how your readers will respond, and then adjusting the text to get the response desired.
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True
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If you are providing your audience with important information, be sure that you have included that information in the last lines of your opening.
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False
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Reader-based prose emphasizes the information the reader needs or expects to find.
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True
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Writing style refers to the strategy we develop for using words or sentences in a particular way; whereas tone refers to the writer's attitude toward the reader and to the subject matter.
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True
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The modern business style is good for communicating with people you know well.
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False
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__________ style writing is often used when writers are uncertain about the topic and is a way of simply getting ideas down on paper.
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Writer-based prose
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What is a potential downfall of using lists?
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Too many lists look as though you are incapable of developing a paragraph with complete sentences.
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Which of the following is an appropriate use of listings?
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To organize many numerical facts
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__________ provides a rhythm and clarity to your writing that makes it sound polished and easy to read.
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parallel structure
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You know that short sentences are useful to emphasize an idea. However, what is the result of overuse of short sentences?
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The prose sounds choppy and monotonous
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Which one of the following best describes word choice in business writing?
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Use familiar words.
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Why is it important to use technical jargon carefully in business documents?
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Because it can cause frustration and misunderstandings.
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Emphasizing reader benefits is one of the suggested ways to create a tone of goodwill.
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True
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You should not repeat negative news in the closing paragraph in a letter written using the indirect strategy.
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True
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The only goal when writing a negative news letter is to clearly communicate the bad news.
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False
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Receivers are more likely to read hardcopy memos than e-memos because e-memos can be so easily filtered out or deleted before receivers get past the subject line.
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True
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Documents and messages transmitted electronically are considered to be __________.
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Informal
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One way you can create a tone of goodwill is __________.
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using unbiased language.
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In the direct strategy of letter writing, the opening paragraph is used for:
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presenting the main idea.
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The most efficient business letter style is __________.
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block style.
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The key to the persuasive strategy is not making the request in the __________ paragraph
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Opening
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For many, the most difficult strategy is the __________.
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indirect strategy.
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Which of the following was mentioned in the textbook as a shortcoming of e-memos?
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Receivers are more likely to read hardcopy memos than e-memos.
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A good example for when to use an internal memo is
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a recommendations for action.
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As it pertains to emphasis and de-emphasis techniques, which of the following is the best advice regarding communicating the "no" (bad news) in a negative newsletter?
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State it clearly in the body in a short sentence in the middle of a paragraph, using the passive voice.
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According to information shared in the textbook, concise messages are said to promote __________.
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Clarity
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Informational reports typically contain conclusions and recommendations.
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False
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Marketing plans are examples of analytical reports.
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True
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References used are not typically taken into account when judging a researcher's information, writings, or presentation.
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False
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Data analysis involves grouping raw data in meaningful, useful categories.
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True
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A major report coherence technique is to start with a strong outline.
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True
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Business reports are typically written for the purpose of:
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assisting one or more people who need to make an informed decision based, in part, on information presented in the report.
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Which of the following is a characteristic of a successful proposal?
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It contains benefits that significantly outweigh costs.
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The general rule for long reports is: The longer the report, the greater the number of __________.
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prefatory and appended components.
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__________ reports present facts, observations, and/or experiences only, whereas __________ reports identify an issue or problem, present relevant information, and interpret that information, and finally, __________ reports have as their goal moving their readers to desired action.
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Informational; analytical; persuasive
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Reports moving __________ typically contain information that assists in the coordination of work activities.
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Laterally
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The __________ is the first formal business report component read by most report readers.
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executive summary
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The main difference between groups and teams is the number of people.
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False
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Virtual teaming is ultimately the best team choice because it is both efficient and cost effective.
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False
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Cohesiveness within groups and teams is typically high when members respect each other.
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True
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Most team members are quicker to focus on task behaviors than on maintenance behaviors.
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True
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Sighing is an appropriate nonverbal cue when you do not agree with something a fellow team member has said.
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False.
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A __________ is a small number of people with complementary competencies who are committed to common performance goals and working relationships for which they hold themselves mutually accountable.
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team
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__________ make it possible for virtual teams to share organizational information with minimal security concerns.
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Intranets
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__________ provide a practical option in global companies where team members may work in two or more countries.
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Virtual teams
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The __________ stage of group/team formation is typically characterized by members sharing strong feelings and attitudes.
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Storming
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This personal conflict style is characterized by the belief that everyone stands to lose if conflict goes unresolved.
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compromising style
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__________ is most likely to occur when groups and teams are too cohesive and are also rushing to closure.
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Groupthink
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Reflect on the symptoms of groupthink. With this in mind, __________ occur(s) when group/team members accept decisions prematurely, often assuming that silence implies consent.
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shared illusion of unanimity
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The __________ is characterized by much statement making, disagreeing, and interrupting.
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Fighter
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