question

Which one of the following communication styles is considered expressive and self-enhancing, while not intruding on others?

answer

Assertive

question

Effective communication skills are important starting at what point in an individual's career?

answer

Pre-interview

question

Posture, gestures, head movements, facial expressions, eye movements, touch, and physical appearance are all examples of which nonverbal communication category?

answer

Kinesics

question

__________ is characterized by minimal waste of time, effort, and resources.

answer

Efficient

question

The __________ function refers to formal communication that increases acceptance of and commitment to organizational goals.

answer

Emotive

question

__________ communication refers to messages and information sent between people in different departments and at different levels of the organizational hierarchy.

answer

Diagnol

question

__________ occurs in organizations in which people communicate frequently, no matter their job status, and also tend to respect, trust, and empathize with each other.

answer

Open communication enviroments

question

The cornerstone of good organization is a clearly stated purpose.

answer

True

question

Businesspersons must exercise caution when writing, as misuse of terms can be perceived as biased and insensitive language and may lead to discrimination suits.

answer

True

question

"However", "along the same lines," and "second" are all examples of transitional words.

answer

True

question

Often an inexperienced writer will cut and paste sections of other documents, resulting in an incoherent document full of many styles.

answer

True

question

Slang, jargon, buzzwords, and unfamiliar words are all words that should be avoided when writing to international communication partners.

answer

True

question

What are the two general purposes of business writing?

answer

Inform and persuade

question

Which of the following is an external audience that is not directly affected by the message?

answer

Watchdog group

question

Giving examples is one of the most common ways to:

answer

Develop unfamiliar concepts

question

Business writers use analogies to:

answer

Help the audience see the idea in a new light

question

Which of the following is a way to create a tone of goodwill?

answer

Emphasize reader benefits

question

A(n) __________ sentence is the umbrella, which covers all the other sentences in the paragraph.

answer

Topic

question

How do transitional words bring coherence to a paragraph?

answer

Are signposts that point the reader in the right direction

question

When writing messages for international audiences, it is important to have:

answer

Background knowledge of writing styles

question

Which of the following is not one of the common reasons people experience writer's block?

answer

They do not place a high value on writing.

question

Good revision is the act of anticipating how your readers will respond, and then adjusting the text to get the response desired.

answer

True

question

If you are providing your audience with important information, be sure that you have included that information in the last lines of your opening.

answer

False

question

Reader-based prose emphasizes the information the reader needs or expects to find.

answer

True

question

Writing style refers to the strategy we develop for using words or sentences in a particular way; whereas tone refers to the writer's attitude toward the reader and to the subject matter.

answer

True

question

The modern business style is good for communicating with people you know well.

answer

False

question

__________ style writing is often used when writers are uncertain about the topic and is a way of simply getting ideas down on paper.

answer

Writer-based prose

question

What is a potential downfall of using lists?

answer

Too many lists look as though you are incapable of developing a paragraph with complete sentences.

question

Which of the following is an appropriate use of listings?

answer

To organize many numerical facts

question

__________ provides a rhythm and clarity to your writing that makes it sound polished and easy to read.

answer

parallel structure

question

You know that short sentences are useful to emphasize an idea. However, what is the result of overuse of short sentences?

answer

The prose sounds choppy and monotonous

question

Which one of the following best describes word choice in business writing?

answer

Use familiar words.

question

Why is it important to use technical jargon carefully in business documents?

answer

Because it can cause frustration and misunderstandings.

question

Emphasizing reader benefits is one of the suggested ways to create a tone of goodwill.

answer

True

question

You should not repeat negative news in the closing paragraph in a letter written using the indirect strategy.

answer

True

question

The only goal when writing a negative news letter is to clearly communicate the bad news.

answer

False

question

Receivers are more likely to read hardcopy memos than e-memos because e-memos can be so easily filtered out or deleted before receivers get past the subject line.

answer

True

question

Documents and messages transmitted electronically are considered to be __________.

answer

Informal

question

One way you can create a tone of goodwill is __________.

answer

using unbiased language.

question

In the direct strategy of letter writing, the opening paragraph is used for:

answer

presenting the main idea.

question

The most efficient business letter style is __________.

answer

block style.

question

The key to the persuasive strategy is not making the request in the __________ paragraph

answer

Opening

question

For many, the most difficult strategy is the __________.

answer

indirect strategy.

question

Which of the following was mentioned in the textbook as a shortcoming of e-memos?

answer

Receivers are more likely to read hardcopy memos than e-memos.

question

A good example for when to use an internal memo is

answer

a recommendations for action.

question

As it pertains to emphasis and de-emphasis techniques, which of the following is the best advice regarding communicating the "no" (bad news) in a negative newsletter?

answer

State it clearly in the body in a short sentence in the middle of a paragraph, using the passive voice.

question

According to information shared in the textbook, concise messages are said to promote __________.

answer

Clarity

question

Informational reports typically contain conclusions and recommendations.

answer

False

question

Marketing plans are examples of analytical reports.

answer

True

question

References used are not typically taken into account when judging a researcher's information, writings, or presentation.

answer

False

question

Data analysis involves grouping raw data in meaningful, useful categories.

answer

True

question

A major report coherence technique is to start with a strong outline.

answer

True

question

Business reports are typically written for the purpose of:

answer

assisting one or more people who need to make an informed decision based, in part, on information presented in the report.

question

Which of the following is a characteristic of a successful proposal?

answer

It contains benefits that significantly outweigh costs.

question

The general rule for long reports is: The longer the report, the greater the number of __________.

answer

prefatory and appended components.

question

__________ reports present facts, observations, and/or experiences only, whereas __________ reports identify an issue or problem, present relevant information, and interpret that information, and finally, __________ reports have as their goal moving their readers to desired action.

answer

Informational; analytical; persuasive

question

Reports moving __________ typically contain information that assists in the coordination of work activities.

answer

Laterally

question

The __________ is the first formal business report component read by most report readers.

answer

executive summary

question

The main difference between groups and teams is the number of people.

answer

False

question

Virtual teaming is ultimately the best team choice because it is both efficient and cost effective.

answer

False

question

Cohesiveness within groups and teams is typically high when members respect each other.

answer

True

question

Most team members are quicker to focus on task behaviors than on maintenance behaviors.

answer

True

question

Sighing is an appropriate nonverbal cue when you do not agree with something a fellow team member has said.

answer

False.

question

A __________ is a small number of people with complementary competencies who are committed to common performance goals and working relationships for which they hold themselves mutually accountable.

answer

team

question

__________ make it possible for virtual teams to share organizational information with minimal security concerns.

answer

Intranets

question

__________ provide a practical option in global companies where team members may work in two or more countries.

answer

Virtual teams

question

The __________ stage of group/team formation is typically characterized by members sharing strong feelings and attitudes.

answer

Storming

question

This personal conflict style is characterized by the belief that everyone stands to lose if conflict goes unresolved.

answer

compromising style

question

__________ is most likely to occur when groups and teams are too cohesive and are also rushing to closure.

answer

Groupthink

question

Reflect on the symptoms of groupthink. With this in mind, __________ occur(s) when group/team members accept decisions prematurely, often assuming that silence implies consent.

answer

shared illusion of unanimity

question

The __________ is characterized by much statement making, disagreeing, and interrupting.

answer

Fighter

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