MGMT 3302 Chapter 2 – Flashcards
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thoroughly studying and testing different work methods to identify the best, most efficient way to complete a job
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scientific management
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when workers deliberately slow their pace or restrict their work output
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soldiering
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a group member whose work pace is significantly faster than the normal pace in his or her group
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rate buster
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breaking each task or job into its separate motions and then eliminating those that are unnecessary or repetitive
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motion study
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timing how long it takes good workers to complete each part of their job
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time study
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a graphical chart that shoes which tasks must be completed at which times in order to complete a project or task
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Gantt chart
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the exercise of control on the basis of knowledge, expertise, or experience
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Bureaucracy
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an approach to dealing with conflict in which both parties indicate their preferences and then work together to find an alternative that meets the needs of both
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Integrative conflict resolution
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a system of consciously coordinated activities or forces created by two or more people
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organization
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a set of interrelated elements or parts that function as a whole
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system
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smaller systems that operate within the context of a larger system
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subsystems
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when two or more subsystems working together can produce more than they can working apart
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synergy
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systems that can sustain themselves without interacting with their environments
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closed systems
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systems that can sustain themselves only by interacting with their environments on which they depend for their survival
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open systems
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holds that there are no universal management therories and that the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place
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contingency approach
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unity of command
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​According to Henri Fayol's fourteen principles of management, _____ means that each employee should report to and receive orders from just one boss.
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employees are hired on the basis of their technical training
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​Which of the following is an element of bureaucratic organizations?
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having a place for everyone and having everyone in his or her place
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​According to Henri Fayol's fourteen principles of management, order can be achieved in an organization by _____.
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workers feelings
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​The Hawthorne Studies showed how _____ can influence work.
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synergy
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​In a bottle-manufacturing company, the employees were divided into two teams to foster competition in order to increase production. Each team produced 100 bottles per day. When the managers of the company integrated the two teams into one, they found that the numbers of bottles produced per day was 300. This was due to the increased division of labor and coordination among the employees. This approach is an example of _____.
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management
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​According to bureaucratic management, _____ should supervise an organization.
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work performance is affected by group dynamics
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​The Hawthorne Studies showed that _____.
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in this zone, managerial requests are automatically accepted
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​According to Chester Barnard, which of the following statements is true about a zone of indifference?
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Henri Fayol
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​_____ developed the fourteen principles of management.
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Elton Mayo
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​Which of the following management theorists provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance?
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contingency approach
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​According to the _____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place.
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domination
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​According to Mary Parker Follett, _____ is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives.
