question

Your team is most likely to succeed when team members:

answer

Show active participation in discussions

question

You can make an effective contribution to your team if you:

answer

Engage in constructive conflict with the team members

question

Which trait(s) do you tend to display by being a conservative, dominant, or stalling team member?

answer

Reducing morale and teamwork

question

Task ________ refers to the amount of information that must be processed to understand the task, the degree of uncertainty about possible outcomes, the presence of many subtasks that require a range of skills and knowledge, or the absence of standardized procedures to conduct the task

answer

Complexity

question

What orients team members toward their priorities and help them understand how their work fits in the bigger picture?

answer

Task objectives

question

The optimal size of a team should be:

answer

Determined by the task

question

Jim is a marketing manager in an organization. Nick and Alex are the executives from the marketing department who report to Jim on the progress of an ongoing project. This scenario is best exemplifies a ________ team.

answer

Vertical

question

________ teams are composed of employees from about the same hierarchical level but from several different departments in the organization

answer

Horizontal

question

Teams that determine their own objectives and the methods by which to achieve them are known as ________ teams

answer

Self-directed

question

Tim, George, and Mark are team members of the HR department working on the same project from three different locations. They rely only on telephone calls and e-mails to interact with each other and to report to James who is the project manager. This scenario best exemplifies a ________ team

answer

Geographically distributed

question

What should a manager typically do during the forming stage of team development?

answer

Provide resources

question

--- inhibit the team and its members from achieving their objectives

answer

Blocking behaviors

question

What statement about boundary managers is true?

answer

Boundary managers persuade top management to support the team's work

question

The stage that occurs when a team has completed its task and the team is disbanded

answer

Adjourning stage

question

A manager who determines how the team will work with clients, upper management, and others who have an interest in the team's product. They buffer the team from organizational infighting, persuade top management to support the team's work, and coordinate and negotiate with other groups on work deadlines

answer

Boundary manager

question

Teams that use a significant amount of face-to-face communication to make operating decisions. They operate in close proximity to one another, engage in a lot of social interaction, and provide quick feedback on the team's progress to one another

answer

Collocated teams

question

The action of people behaving in line with a group's expectations and beliefs

answer

Conformity

question

The stage that occurs when team members define the task that is to be done and how that task is to be accomplished, setting the ground rules for the team

answer

Forming stage

question

Teams that are made up of geographically or organizationally dispersed members who rely heavily on electronic tools such as e-mail, fax, voice mail, telephone, and videoconferencing to interact with one another

answer

Geographically distributed teams

question

Teams composed of employees from about the same hierarchical level but from several different departments in the organization

answer

Horizontal teams

question

Teams in which the manager acts as the team leader

answer

Manager-led teams

question

The stage that occurs when team members uncover ways to create new standards that encourage more collaborative behavior

answer

Norming stage

question

The extent to which individuals engage in the process of generating solutions and articulating their opinions and perspectives

answer

Participation

question

The stage that occurs when team members adopt and play roles that enhance the activities of the group

answer

Performing stage

question

Teams that determine their own objectives and the methods by which to achieve them

answer

Self-directed teams

question

Disengaging from the team process and failing to contribute to the team's recommendations or other deliverables

answer

Social loafing

question

The stage that occurs when team members experience conflicts about interpersonal issues and differences in perspectives

answer

Storming stage

question

The amount of information that must be processed to understand the task, the degree of uncertainty about possible outcomes, the presence of many subtasks that require a range of skills and knowledge, or the absence of standardized procedures to conduct the task

answer

Task complexity

question

The extent to which group members need to work with and rely on each other to produce the collective work of the group

answer

Task interdependence

question

Issues that orient team members toward their goals and priorities and help them understand how their work fits in the bigger picture

answer

Task objectives

question

A group of two or more people with complementary skills who are committed to working together to achieve a specific objective

answer

Team

question

Expected team behaviors

answer

Team norms

question

Teams composed of a manager and his or her subordinates in the formal chain of command, usually in one functional department

answer

Vertical teams

question

Tasks which require the interdependent perspectives of many individuals are better suited for:

answer

Teams

question

The most effective --- develop a common purpose and have members who are aligned in their pursuit of that purpose

answer

Teams

question

As a task grows in ---, one individual is not likely to possess the required knowledge and ability to complete the task or solve the problem

answer

Complexity

question

While individual team members may complete portions of the larger task independently, effective teams have tasks that are ---

answer

Interdependent

question

--- is sometimes inherent in the tasks themselves

answer

Task interdependence

question

In addition to having a complex and interdependent task, effective teams also have a --- that motivates team members and a specific timeline for task completion, all of which are established through the development of task objectives

answer

Clear direction

question

The ability to work well with others, openness to new ideas, supportiveness, action orientation, and a positive style are all important --- that should be considered as part of designing an effective team

answer

Interpersonal skills

question

effective teams include members who possess a shared sense of ---: each one carries his or her weight and contributes to the team's objectives

answer

Mutual accountability

question

As the size of a team increases beyond ---, the tendency to collaborate decreases as coordination activities increase

answer

20 members

question

Team members' roles should always be clearly specified to ensure:

answer

Team effectiveness

question

In manager-led teams, --- have the greatest amount of control over team members and the work they perform

answer

Leaders

question

When manager-led teams are ---, a multiperspective approach to problem solving can be used

answer

Cross-functional

question

While many believe that manager-led teams are most efficient, organizations that use --- empower their workers by giving every team member authority and responsibility for team building and team progress

answer

Self-directed teams

question

Teams at Whole Foods represent:

answer

Collocated teams

question

Research shows that --- can facilitate collaboration and teamwork

answer

Face-to-face interaction

question

Establishing trust, making connections, and committing to a shared team experience are all important in developing --- among team members

answer

Relationships

question

Given the breadth and depth of their personal and professional experiences, --- tend to produce more creative and innovative solutions over the long term than do teams with more homogenous members

answer

Diverse team members

question

--- teams tend to possess a common language and approach that facilitate and accelerate the group process

answer

Homogenous

question

--- tend to struggle with group identity and process in the short term as its members have a limited base of mutual knowledge and experiences

answer

Diverse teams

question

it is critical that an individual's view of himself or herself is --- with the team's view of him or her

answer

Consistent

question

Forming is the --- stage of team development

answer

1st stage of team development

question

Storming is the --- stage of team development

answer

2nd

question

Norming is the --- stage of team development

answer

3rd

question

Performing is the --- stage of team development

answer

4th

question

Adjourning is the --- stage of team development

answer

5th

question

At the --- of the team's life, team members begin to search for new ideas and adopt new perspectives on their work in a push to complete the task on time

answer

Midpoint

question

When, where, and how often to have meetings; includes expectations for attendance, timeliness, and preparation

answer

Meeting norms

question

Standards, deadlines, distribution of work, work review process, and accountability (addressing those who do not follow through on their commitments)

answer

Working norms

question

When communication should take place, who is responsible, how it should be done, and how to discuss feelings about the team or members especially in regard to issues of conflict

answer

Communication norms

question

What leadership structure should be used and how leadership should be exercised

answer

Leadership norms

question

Treating others with mutual respect and being considerate of members' needs

answer

Consideration norms

question

The three main components of the --- are: purposeful and rigorous decision making, effective participation and meaningful influence, and constructive conflict

answer

Team process

question

A strong team process should encourage --- and --- among members

answer

Critical thinking, debate

question

An imbalance of influence or participation can lead to:

answer

Blocking behaviors

question

Although --- may speed up the decision-making process, it often results in less than ideal or even negative outcomes

answer

Conformity

question

To create a ---, team members should model openness and curiosity, explicitly acknowledge when the team lacks answers, ask questions showing that input is appreciated, and reward learning

answer

Safe learning environment

question

The intention of --- is exploration, discovery, and insight, but the purpose of dialogue is to help team members come to a pressing conclusion, decision, or plan

answer

Dialogue

question

For teams to be effective, they must: produce --- for the organization, --- team members, and enhance the --- of team members to work well together in the future

answer

Meaningful results, satisfy, abilities

question

The team's --- (i.e., the product, service, or decision) should meet or exceed the standards of quantity, quality, and timeliness expected by the team's --- (i.e., the people who receive, review, or use the output)

answer

Output, clients

question

Some team members may use their involvement with the team to support a private or personal:

answer

Agenda

question

Member motivation must be developed and ---, while problems with confusion and coordination are ---

answer

Sustained, minimized

question

--- effectively requires that you have a good track record of career success, but it also requires that you gain the respect and commitment of your team members

answer

Leading a team

question

While key constituents are typically individuals inside the organization, such as managers and executives, others outside the organization (customers) could be --- by the team's final product or recommendations

answer

Impacted

question

Generally, the most effective teams maintain --- with outsiders such as managers, executives, and customers, apprising them of the team's progress and utilizing their input when making team decisions

answer

Significant contact

question

--- buffer the team from organizational infighting, persuade top management to support the team's work, and coordinate and negotiate with other groups on work deadlines

answer

Boundary managers

question

--- play a key role in deciding what needs to be done to ensure that the team understands the positions of others outside the team

answer

Boundary managers

question

Running a team whose members are not in the same location poses significant challenges to building:

answer

Team effectiveness

question

--- should agree on how they will communicate, how they will engage all members in the decision-making process, and how they will deal with conflict

answer

Team members

question

--- are more effective than groups for complex tasks, when the task requires a diversity of interdependent perspectives and expertise, and/or requires buy-ins from multiple constituencies

answer

Teams

question

--- have shared leadership roles, individual and mutual accountability, specific purpose to the team, complex and interdependent tasks, collective work products, and open-ended discussions

answer

Teams

question

--- have a clearly focused leader, individual accountability, purpose which is the same as the organization's mission, straightforward and independent tasks, individual work products, and predetermined work structures

answer

Work groups

MGMT 310 – Chapter 17 – Flashcards

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