question

1. A supply chain is also called _____.

answer

a marketing channel

question

2. Supply chain management systems integrate the operations of manufacturers, distribution centers, transportation intermediaries, stores, and _____.

answer

suppliers

question

3. _____ is the element of supply chain management that concentrates on the movement and control of physical products.

answer

Logistics management

question

5. Supply chain management adds value for customers by _____.

answer

getting products to customers efficiently

question

6. A _____, which may be operated by retailers, manufacturers, or distribution specialists, is a facility for the receipt, storage, and redistribution of goods to company stores or customers.

answer

distribution center

question

7. Supply chain management involves designing the supply chain, managing the relationships among supply chain partners, making information flow, making merchandise flow, and _____.

answer

managing inventory

question

8. _____ is an electronic document sent by a supplier to a retailer prior to the shipment of a merchandise order.

answer

Advanced shipping notice

question

9. Marketers collect sales information at the point of sale, and stored in a(n) _____ for later use in serving customers.

answer

electronic data warehouse

question

10. A(n) _____ involves the computer-to-computer transmission of sales data, purchase orders, invoices, and data about returned merchandise between a retailer and its vendors.

answer

electronic data interchange (EDI)

question

11. Frito Lay is an example of a company that partners with retailers by implementing a _____ system, involving taking on the responsibility of managing inventory levels at the retailers where its products are sold.

answer

vendor-managed inventory

question

11. Automatic reorders for retail merchandise that are generated at the store level based on movement of product through the POS terminals when they are sold involve a(n) _____supply chain.

answer

pull

question

12. In _____ a manufacturer owns the merchandise in a retail store until it is sold by the retailer, at which time the retailer pays for the merchandise, thus reducing inventory levels and generating sales.

answer

consignment selling

question

13. Automatic reorders for retail merchandise that are generated at the store level based on movement of product through the POS terminals when they are sold involve a(n) _____supply chain.

answer

pull

question

14. Firms that use a(n) _____ supply chain allocate merchandise to stores based on demand forecasts.

answer

push

question

15. Radio frequency identification tags are:

answer

tiny computer chips that transmit information about the contents of containers

question

16. When the members of a marketing channel operate using a transaction orientation to satisfy their own objectives and maximize their own profits, often at the expense of the other members, the channel operates as a(n) _____.

answer

independent marketing channel

question

17. As the dominant member of the channel of distribution, Coca Cola holds a lot of power in the relationship with independent grocery stores, and as such, it performs the functions of restocking merchandise, setting up special displays and rotating merchandise. This is an example of a(n) _____.

answer

administered vertical marketing system

question

18. Franchises like Subway, 7-Eleven, and Dunkin' Donuts are examples of which of the following?

answer

Contractual vertical marketing system.

question

19. The international fashion retailer Zara's parent company, Inditex, owns the manufacturing plants, warehouse facilities, retail outlets, and design studios, which is an example of a(n) _____.

answer

corporate vertical marketing system

question

22. The level of vertical integration of firms in a supply chain directly relates to _____, which is a major consideration for manufacturers when choosing retail partners.

answer

channel structure

question

24. If Kleenex produced a new, eco-friendly personal-sized package of tissues, which it intended to get into as many retail outlets as possible, it should chose a(n) _____ distribution intensity.

answer

intensive

question

26. Apparel manufacturers like Ralph Lauren would most likely use _____ distribution, since its offerings qualify as shopping goods.

answer

selective

question

28. _____ are large retailers that offer a limited and irregular assortment of food and general merchandise, little service, and low prices to the general public and small businesses.

answer

Warehouse clubs

question

29. Walmart, Target, and Kmart offer a broad variety of merchandise, limited service, and low prices, which would classify them as _____.

answer

full-line discount stores

question

30. The Gap stores concentrate on a limited number of complementary merchandise categories and provide a high level of service, tailoring their offering toward very specific market segments. The Gap stores would therefore be classified as

answer

specialty stores

question

31. Which of the following falls into the category of being a general merchandise retailer?

answer

category specialist

question

32. Dollar General and Family Dollar Stores are small, full-line discount stores that offer a limited merchandise assortment at very low prices, so they would be classified as _____.

answer

extreme value retailers

question

33. Which of the following would qualify as being a service retailer?

answer

A health spa.

question

36. Offering live, online chat options to shoppers is a way of increasing the value of online shopping because it provides _____.

answer

personalized customer service

question

37. Amazon.com uses cookies to obtain valuable insights into how and why customers shop, making it possible to provide specific product recommendations to make the shopping experience more efficient, thus increasing value by _____.

answer

enhancing the browsing experience

question

39. Which of the following multichannel challenges has Patagonia overcome by emphasizing function, not fashion, in the descriptions of its products in all of its channels?

answer

Brand image.

question

40. Both Walmart and JCPenney initially had separate organizations for their Internet channel but subsequently integrated them with stores and catalogs to address the _____ challenge of multichannel retailing.

answer

integrated CRM ?

question

41. Home Depot hired an advertising agency to develop television ads for its grand opening in Southern Maine. The advertising agency represents which of the following components of the communication process?

answer

transmitter

question

43. When designing in-store signage, retailers often develop yellow signs and shelf tags with bold lettering to catch attention. The use of visuals in this manner represents the _____ component of the communication process.

answer

encoding

question

45. When Macy's does marketing research to determine whether or not it developed its advertising message so it could be clearly understood by its customers, it relates to which of the components of the communication process?

answer

feedback loop

question

47. The highest level of awareness is _____.

answer

top-of-mind awareness

question

49. The US Government promoted public participation in the 2010 Census during the televised Super Bowl XLIV in its efforts is to raise awareness of the when and how the Census works. This is an example of which of the following promotional elements?

answer

advertising

question

52. To support the other promotional efforts, firms use _____ to generate "free" media attention.

answer

public relations

question

55. _____ are used by companies to promote their offerings using mobile marketing.

answer

Cellular telephone text messages

question

56. Jack set out to achieve the most highly recognized brand for janitorial services in the region, identifying the specific attributes to feature in his promotional campaign to overcome perceived parity on those attributes. He was therefore using _____ to set his IMC budget.

answer

objective-and-task method

question

58. Jacob determined one of the metrics he would use to gauge the level of exposure his marketing message had with his target market was the number of times the target was exposed to his message throughout the 6 weeks of the campaign, representing its _____.

answer

frequency

question

60. Google's AdWords system provides a Quality Score as a measure of _____, which indicates the usefulness of an ad message to consumers doing a Google search.

answer

relevance

question

61. Which of the following is the first step in planning and executing an advertising campaign?

answer

Identify the target market

question

62. It is in the _____ step of the process of developing an advertising campaign that the metrics are articulated against which advertising success or failure of the campaign is measured.

answer

Set the advertising objectives

question

Which of the following is the first step in planning and executing an advertising campaign?

answer

Set the advertising objectives

question

64. When introducing new products, Quaker Oats uses a _____ by offering retailers discounts on the products along with point-of-purchase displays to motivate them to highlight the product.

answer

push strategy

question

65. When a company wants to create and build brand awareness, it would use _____ advertising.

answer

informative

question

68. Most advertising would qualify as:

answer

product-focused advertising

question

69. The "Got Milk" campaign to encourage milk consumption is an example of _____.

answer

institutional advertising

question

70. To achieve its goal of raising awareness about the need to plan and save for long-term personal financial security, Choose to Save® produced and ran a series of television and radio advertisements for broadcast on commercial stations, which is a form of:

answer

public service advertising

question

73. As a means to reach large numbers of anonymous audience members, USA Today newspapers are considered to be which of the following types of media?

answer

mass media

question

76. IKEA advertises throughout the year, but significantly increases its advertising during the back-to-school time frame, thus implementing a(n) _____ advertising schedule.

answer

pulsing

question

79. Although they stimulate demand, allowing the direct tracing of sales, _____ have a fairly high cost relative to their redemption rate.

answer

coupons

question

80. As a type of sales promotion, _____ encourage trial and reduce consumer risk, although they may negatively impact perceptions of brand value.

answer

deals

question

82. When the National Association of Realtors' national awareness campaign emphasizes that realtors know how to more efficiently market a client's property than an owner can by himself, it is highlighting which of the following?

answer

Saving time and simplify buying.

question

84. Salespeople who already have an established relationship with a customer will skip this step; it is not used extensively in retail settings, but it is in B2B situations.

answer

Generate and qualify leads

question

85. The annual International Consumer Electronics Show (CES) in Las Vegas, is an example of a _____, which is an event attended by buyers who choose to be exposed to products and services offered by potential suppliers in an industry.

answer

trade show

question

88. Although reservations can arise during each stage of the selling process, they are very likely to occur during the _____.

answer

sales presentation

question

90. _____ is particularly important to the customer with relationship selling.

answer

Follow-up

question

92. Salespeople who sell a manufacturer's products on an extended contract basis but are not employees of the manufacturer are known as _____.

answer

manufacturer's reps

question

93. A salesperson whose primary responsibilities are identifying potential customers and engaging those customers in discussions to attempt to make a sale are called _____.

answer

order getters

question

95. When Best Buy customers experience computer problems, the company offers a Geek Squad for door-to-door service or well in-store assistance. The Geek Squad fulfills the role of:

answer

sales support personnel

question

99. Equal employment opportunity laws make it unlawful to discriminate against a person in hiring, promotion, or firing because of race, religion, nationality, sex, or _____.

answer

age

question

100. If an insurance company encourages its salespeople to intentionally mislead potential customers about damage from flooding due to hurricane damage, who could be susceptible to legal action for the deceptive practice?

answer

The company and the salesperson

question

115. Universal product codes (UPC) are used to describe products for inventory taxation purposes.

answer

False

question

199. For a JIT system to be successful, the firm and its vendors must:

answer

cooperate.

question

229. Supercenters--stores that combine a supermarket with a full-line discount store--are among the fastest growing food retailer formats.

answer

True

question

250. Mobile marketing involves marketing to customers through wireless handheld devices such as mobile phones.

answer

True

question

257. One problem facing advertisers is that consumers screen out messages that are not relevant to them.

answer

True

question

275. The sales process always proceeds through each of the five steps.

answer

False

question

316. A manufacturer of high-end products might consider selling products in a warehouse club if:

answer

the manufacturer overestimated demand or has a great deal of returned merchandise from other retailers.

question

736. When a plumbing contractor drove up to Bill's house in a brand new Mercedes, Bill decided this person would be too high-priced even before the plumbing contractor offered his bid. Bill made the mistake of:

answer

"judging a book by its cover."

question

Exxon Mobil uses a(n) _____ when it explains technical aspects of its products, such as lithium ion batteries, hydrogen technology, biofuels, and CO2 capture technologies.

answer

informational appeal

question

Bowflex and Jenny Craig develop advertisements featuring celebrities to address its target market's need for self-esteem. This is an example of which of the following?

answer

emotional appeal

question

HGTV and Home and Gardens magazine fall into which of the following categories of media?

answer

Niche media

question

A firm whose aim is to highlight its organization as supporting cause-related marketing efforts would use _____ as the primary element of the public relations toolkit.

answer

public service announcements

question

81. When UPS is adding to its fleet of planes, Boeing's sales team adds value most directly by _____, addressing technical aspects of new aircraft, as well as the economic justification for the purchase.

answer

...

question

Evaluating a list of prospective customers, assessing their potential to purchase a product is called _____.

answer

qualifying leads

question

A _____ is a method of prospecting where sales people telephone or go to see potential customers without appointments.

answer

cold call

question

_____ is particularly important to the customer with relationship selling.

answer

Follow-up

question

The planning, direction, and control of personal selling activities, including recruiting, selecting, training, motivating, compensating, and evaluating, as they apply to the sales force is part and parcel of _____.

answer

sales management

question

A salesperson whose primary responsibility is to process routine orders or reorders or rebuys for products is called a(n) _____.

answer

order takers

question

A desirable personal trait of good salespeople is _____, where they care about their customers, their issues, and their problems.

answer

empathy

question

CPFR helps channel members to share information and collaborate more efficiently.

answer

True

question

Franchising represents a popular version of a contractual vertical marketing system where:

answer

All of these.

question

Today, large retailers dictate to their suppliers what should be made.

answer

True

question

Isaac wants to measure the effectiveness of his company's advertising campaign. To do so, Isaac will have to assess elements of the campaign before, during, and after the campaign runs.

answer

True

question

Marketing executives, by a seven to one margin, believe that salespeople are born, not made.

answer

False

question

In an effort to maintain market share, a manufacturer may choose to introduce multiple line extensions in an effort to take up additional shelf space. The risk of using this strategy is that sales of new products may ________ sales of the firm's existing products.

answer

cannibalize

question

If a company sets the communication budget so that the firm's share of communication expenses equals its share of the market, what IMC budgeting method is it using?

answer

Competitive parity

question

63. Direct-to-consumer advertising by pharmaceutical manufacturers is an example of a highly controversial use of _____ strategies by marketers, which is criticized for diminishing the trained expertise of the doctor in the decision making process.

answer

pull

question

Persuasive advertising is often used when competition:

answer

is most intense.

question

When a product has gained a certain level of brand awareness, firms use ________ advertising to motivate consumers to take action.

answer

persuasive

question

Brandon is in the process of qualifying leads he received from corporate headquarters. Brandon will assess:

answer

whether or not it is worthwhile to pursue these potential customers.

question

42. Based on the recommendation of its advertising agency, Home Depot chose to advertise on HGTV. In this situation, HGTV was the _____ component of the communication process.

answer

communication channel

question

48. The fact that a particular advertisement might not cause a consumer to make an immediate purchase is referred to as:

answer

A lagged effect

question

51. Personalized e-mail marketing is an example of an online, passive form of persuasive communication, which would be classified as an example of _____.

answer

direct marketing

question

55. _____ are used by companies to promote their offerings using mobile marketing.

answer

Cellular telephone text messages

question

59. Nathan gauged the level of exposure to his marketing campaign using the percentage of the target population exposed at least once to his advertisement, representing its

answer

reach

question

64. When introducing new products, Quaker Oats uses a _____ by offering retailers discounts on the products along with point-of-purchase displays to motivate them to highlight the product.

answer

push strategy

question

65. When a company wants to create and build brand awareness, it would use _____ advertising.

answer

informative

question

66. After gaining the desired level of awareness, firms would typically move to producing _____ advertising to motivate consumers to action.

answer

persuasive

question

69. The "Got Milk" campaign to encourage milk consumption is an example of _____.

answer

institutional advertising

question

75. Coppertone uses a(n) _____ advertising schedule, where it advertises heavily in the months leading up to and during the summer, with no advertising after the season ends.

answer

flighting

question

77. Which of the following is the primary enforcement agency for most mass media advertising?

answer

The Federal Trade Commission

question

78. A firm whose aim is to highlight its organization as supporting cause-related marketing efforts would use _____ as the primary element of the public relations toolkit.

answer

public service announcements

question

82. When the National Association of Realtors' national awareness campaign emphasizes that realtors know how to more efficiently market a client's property than an owner can by himself, it is highlighting which of the following?

answer

Saving time and simplify buying.

question

84. Salespeople who already have an established relationship with a customer will skip this step; it is not used extensively in retail settings, but it is in B2B situations.

answer

Generate and qualify leads

question

89. The _____ step in the selling process is often stressful for salespeople, since one of the possible outcomes is that the salesperson goes away empty-handed.

answer

closing the sale

question

97. Which of the following is a form of salesperson compensation whereby payment is based on sales volume or profitability?

answer

Commission

question

99. Equal employment opportunity laws make it unlawful to discriminate against a person in hiring, promotion, or firing because of race, religion, nationality, sex, or _____.

answer

age

question

104. Logistics management concentrates on control of retail sales in the supply chain.

answer

False

question

170. Radio frequency identification tags are:

answer

tiny computer chips that transmit information about a container's contents.

question

225. Retailers who advertise that they sell at wholesale prices are wholesalers.

answer

False

question

246. If the marketing communication has piqued the interest of its target market, the goal of subsequent IMC messages should be to move the consumer from "I want it" to "I like it."

answer

False

question

267. The primary federal agencies that regulate advertising activities in the United States are the DOD, DOE, and WTO.

answer

False

question

272. One of the benefits of careers in sales is flexibility in scheduling.

answer

True

question

323. If you're a manufacturer, and you want to showcase your product in a store that has a narrow but deep selection of merchandise and where sales associates can assist customers with their selections, you'd likely choose:

answer

a specialty store.

question

468. Marketers use corporate blogs to:

answer

create positive word of mouth, build customer loyalty, gather feedback, and respond directly to customers.

question

533. Neville is trying to create an advertising message that tells consumers how his company's cell, pager, instant messaging, and Internet services differ from other alternatives in the market. Neville is trying to create a(n):

answer

unique selling proposition.

question

671. After the advertiser has decided on the message, type of ad, and appeal, their attention now shifts to:

answer

creation of the advertisement.

question

803. A salesperson's compensation can be made up of some combination of salary, commission, and _____, which are payments made at a manager's discretion when the salesperson achieves certain goals.

answer

bonuses

question

20. To create strong partnering relationships, supply chain members must develop mutual trust, openly communicate, have compatible goals, recognize the benefits of interdependence, and _____.

answer

willingly invest in each other's success

question

23. As a high-end cosmetics manufacturer, Estée Lauder would not choose to sell to CVS or Dollar General due to _____.

answer

customer expectations

question

25. Cosmetics firms such as Estée Lauder use _____ to limit sales to a few select, higher-end retailers in each region, because selling its products to drugstores, full-line discount stores, and grocery stores would weaken their image.

answer

exclusive distribution

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