Managing Quality Essay Example

customers or employees.

GHI operates with a fixed wage and no extra perks, while requiring extended working hours and experiencing a revolving door of employees. Their taxi services are not considered highly professional, resulting in a majority of non-contractual work. Insufficient funds prevent them from potential business expansion. Comparatively, ABC's performance greatly surpasses their competitor based on the study of both companies' organizational theories.

Although both businesses are satisfying the first level of Maslow's theory by providing basic needs, ABC stands out because they have expanded their staff motivation practices to include other levels of the Maslow pyramid. This includes creating a team-based organization, providing job security, and creating an environment where staff can pursue their goals. Additionally, ABC has successfully focused on quality, which has resulted in positive customer feedback and increased business value (Dale Barrie 2003). In contrast, while GHI may be satisfying basic needs of their staff, their precarious business position and treatment of staff indicate that levels two through four of the Maslow pyramid are not being met. GHI employees also lack career advancement opportunities. Therefore, it is unlikely that individuals seeking to pursue their goals in their working life would find GHI's work environment suitable. In conclusion, the research shows that Maslow's "hierarchy of needs" theory is practical and relevant in a business context.

If employees are in an environment that supports their needs, they will be motivated and perform at their best. Additionally, if a company focuses on quality management, they can achieve their objectives of expanding their customer base and business growth. ABC has demonstrated success in establishing a work culture that inspires and incentivizes their employees, while also delivering high

levels of customer care and quality that attract revenue and clients. Unless GHI adopts these same principles and implements them into their business model, it is probable that they will not succeed.

At the heart of this reference list are two sources: "Managing Quality" by G. Barrie Dale (2003) published by Blackwell Publishing Ltd. in the UK, and writings by H. Dreyfus.

L. and Dreyfus, S. E. published this in 1986.

Mind over machine: The power of human intuition and expertise in the era of the computer. Basil Blackwell. Oxford. UK. Herzberg, Frederick (1993). Motivation to Work.

The author of the book "U. S. Maslow" is Abraham H. Maslow, and it was published by Transaction Publishers. The book is also credited to R. Lowry and R. J. Lowry. This information is enclosed in HTML paragraph tags.The book "Toward a Psychology of Being," 3rd Edition, published by John Wiley & Sons in the U.S. and Canada, was edited in 1998.

Abraham H. Maslow's book "Maslow on Management" was published in 1998 by John Wiley ; Sons Inc.

David C. McClelland's book "Human Motivation" is relevant in both the United States and Canada.

The location of Cambridge University Press is in Cambridge, UK.