question

In ______ organizations, more decisions are made at lower levels.

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decentralized

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In a(n) ________ organization, important decisions are usually made at the top.

answer

centralized

question

In the context of the vertical structure of a firm, the number of subordinates who report directly to an executive or supervisor is known as the:

answer

span of control

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In the context of the fundamentals of organizing, coordination refers to:

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the procedures that link the various parts of the organization to achieve the organization's overall mission

question

A type of organization in which top management ensures that there is consensus about the direction in which the business is heading is known as:

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high-involvement organization

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The production of both high-volume and high-variety products at the same time is referred to as:

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mass customization

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An organization skilled at creating, acquiring, and transferring knowledge as well as modifying its behavior to reflect new knowledge and insights is known as a:

answer

learning organization

question

In the context of organizational integration, ______ refers to a situation when interdependent units are required to meet deadlines and objectives tat contribute to a common goal.

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coordination by plan

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Which of the following is a characteristic of a high-involvement organization?

answer

the organization has a flat, decentralized structure built around a service

question

The assignment of a task that an employee is supposed to carry out is known as:

answer

responsibility

question

______ is a way of managing in which everyone is committed to continuous improvement of his or her part of the operation.

answer

total quality management

question

In the context of organizational integration, establishing common routines and standard operating procedures that apply uniformly to everyone is known as:

answer

standardization

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A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process as they are needed is referred to as:

answer

just-in-time

question

The assignment of different tasks to different people or groups in the organization is known as the:

answer

division of labor

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A(n) _____ is composed of temporary arrangements among members that can be assembles and reassembled to meet a changing competitive environment.

answer

modular network

question

One of the most important contributions to total quality management has been the introduction of statistical tools to analyze the causes of product defects, in an approach called:

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six sigma quality

question

A process which different individuals and units perform different tasks is known as:

answer

specialization

question

In the context of the vertical structure of a firm, authority refers to:

answer

the legitimate right to make decisions and to tell other people what to do.

question

In the context of horizontal structure of a firm, _____ are those that have responsibility for the principal activities of the firm.

answer

line departments

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In the context of horizontal structure of a firm, _____ deal directly with the organization's primary goods and services; they make things, sell things, or provide customer service.

answer

line departments

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An approach that involves feedback and discussions to jointly figure out how to approach problems and devise solutions that are agreeable to everyone is known as:

answer

coordination by mutual adjustment

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The assignment of new or additional responsibilities to a subordinate is referred to as:

answer

delegation

question

organization chart

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the reporting structure and division of labor in an organization

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mechanistic organization

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a form of organization that seeks to maximize efficiency

question

organic structure

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an organizational form that emphasizes flexability

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differentiation

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an aspect of the organizations internal environment created by job specialization and the division of labor

question

integration

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the degree to which differentiated work units work together and coordinate their efforts

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the vertical structures 4 dimensions

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authority span of control delegation centralization

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accountability

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the expectation that employees will perform a job, take corrective action when necessary, and report upward on the status and quality of their performance

question

"pass the buck"

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managers who refuse to take responsibility for a subordinates actions

question

staff departments

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units that support the line departments

question

steps in delegation

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1.define the goal succinctly 2.select the person for the task 3.solicit the subordinate's views about suggested approaches 4.give the subordinate the authority, time, and resources to perform the assignment 5.schedule checkpoints for reviewing progress 6.follow through by discussing progress at appropriate intervals

question

functional organization

answer

jobs are grouped according to business functions and the skills they require simple, stable environment

question

disadvantages to functional organization

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people may care more about their own function than the company as a whole, and their attention to functional tasks may reduce their focus on overall product quality and customer satisfaction

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divisional organization

answer

departmentalization that groups units around products, customers, or geographic regions. Duplicates functions across the divisions.

question

matrix organization

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on organization composed of dual reporting relationships in which some managers report to two superiors--a functional manager and a divisional manager

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unity-of-command principle

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a structure in which each worker reports to one boss, who in turn reports to one boss

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network organization

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a collection of independent, mostly single-function firms that collaborate on a good or service

question

broker

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a person who assembles and coordinates participants in a network

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formalization

answer

the presence of rules and regulations governing how people in the organization interact

question

strategic alliance

answer

a formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals

question

ISO 9001

answer

a series of quality standards developed by a committee working under the international organization for standardization to improve total quality in all businesses for the benefit of producers and consumers

question

lean manufacturing

answer

an operation that strives to achieve the highest possible productivity and total quality, cost-effectively by eliminating unnecessary steps in the production process and continually striving for improvement

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