question

As organizations strive to obtain a competitive advantage, taking care of the customer is the__________. a.Golden Marketing Rule b.first law of business c.Employee Rule d.synergy focus e.Profit-Generating Code

answer

b. first law of business

question

In seeking competitive advantage, the first law of business is to a.take care of your shareholders b.take care of your stakeholders c.take care of the customers d.take care of the environment e.take care of your employees

answer

c.take care of the customers

question

True or False? Organizations can gain a competitive advantage by matching their competition in terms of quality, responsiveness and efficiency

answer

False

question

When managing for competitive advantage, the first "law" of business is "take care of the shareholders"

answer

False

question

The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization's resources is called A. employment. B. career planning. C. competitive advantage. D. management. E. strategic planning.

answer

d. management

question

The ability of an organization to outperform others by producing goods or services more effectively than its competitors is called a. competitive advantage b. effectiveness c. efficiency d. innovation e. quality

answer

a. competitive advantage

question

Which of the following is not an area in which an organization must stay ahead of its competitors to achieve competitive advantage a. being responsive to customers b. efficiency c. environmental action d. quality e. innovation

answer

c. environmental action

question

Which of the following is the most likely reason for the decline in fortunes of American newspapers, and their inability to exploit their competitive advantage? A. A poorer standard for news-gathering. B. Relying too heavily on advertising, rather than customer subscriptions, for revenue. C. Decline in newspaper readership over the last 70 years. D. Preference of customers for getting news in a nonverbal format. E. An increase in salaries and material costs within the industry.

answer

B. Relying too heavily on advertising, rather than customer subscriptions, for revenue.

question

Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ________. a. developing synergy b. delegating c. entrepreneuring d. managing e. vision planning

answer

d. managing

question

Which of the following is one of the seven primary challenges facing managers today? A. Maintaining good records of what worked in the past. B. Dealing with a stubbornly static and immobile environment. C. Staying ahead of competitors through corporate espionage. D. Managing to achieve one's own happiness and life goals. E. Collaborating with competitors.

answer

D. Managing to achieve one's own happiness and life goals.

question

As a sales manager, you would have to decide how much leeway to give your subordinates in giving gifts to prospective clients in foreign countries. This is an example of the challenge of managing for A. your own happiness. B. globalization. C. ethical standards. D. sustainability. E. diversity.

answer

c. ethical standards

question

Setting goals and deciding how to achieve them is called A. controlling. B. managing. C. planning. D. organizing. E. leading.

answer

planning

question

Marie recently became a managing partner at her law firm. Though her job has changed, she still needs to have the necessary ______ skills to advise and review the contracts of the real estate attorneys that she manages. Also read Panera Bread PESTEL analysis A. performance B. technical C. conceptual D. human E. physical

answer

b. technical

question

Management is defined as the pursuit of organizational goals a. correct and with synergy b. efficiently and effectively c. economically d. efficiently and in a detailed-oriented manner e. with passion and effectiveness

answer

b. efficiently and effectively

question

True or False? Management includes integrating the work of people through planning, organizing, leading, and controlling the organization's resources

answer

True

question

True or False? To be efficient in management means to use resources wisely and cost effectively

answer

True

question

True or False? Efficiency and effectiveness are terms used interchangeably and equivalently in management

answer

False

question

True or False? Studying Management is likely to help you once you are in a manager role, but is unlikely to be beneficial before then.

answer

False

question

True or False? One of the payoffs of studying management is an improved understanding of how to deal with organizations as a customer

answer

True

question

True or False? If you enjoying mentoring and helping others grow, management is a great job.

answer

True

question

True or False? One's experience in management remains very insulated from the company's culture.

answer

False

question

True or False? The management process is sometimes called the four management functions

answer

True

question

One way to think of ______ is "the art of getting things done through people." A. supervision B. motivation C. management D. leadership E. strategy

answer

c. management

question

Which of the following is the most likely payoff of studying management as a discipline? A. You will understand how to brand your organization. B. You will understand how to relate to and interact with your supervisors and co-workers. C. You will understand how to manage your family and close friends more effectively. D. You will understand how to deal with the media in a crisis. E. You will understand how to advance your career without guilt

answer

B. You will understand how to relate to and interact with your supervisors and co-workers.

question

Which of the following is not a reward for practicing management? A. You can build a catalog of successful products or services. B. You and your employees can experience a sense of accomplishment. C. You can stretch your abilities and magnify your range. D. You can be rewarded with money and status for your efforts. E. You can become exempt from many of society's ethical standards.

answer

E. You can become exempt from many of society's ethical standards.

question

Which of the following is one of the four principal functions of management, also known as the management process? A. Organizing B. Scheduling C. Motivating D. Executing E. Monitoring

answer

Organizing

question

Because the various groups that help a manager reach company goals often have different needs and wants, resolving conflicts is an essential part of which management function? A. Planning B. Clarifying C. Organizing D. Controlling E. Leading

answer

E. leading

question

Aziz immediately halted production at his facility after seeing a report indicating the last batch had a high level of product defects, and restarted work only when the problem was discovered and fixed. Aziz is engaged in which management function? A. Repairing B. Organizing C. Monitoring D. Controlling E. Executing

answer

d. controlling

question

In the traditional management pyramid, managers are classified into ______ levels. A. two B. three C. four D. five E. six

answer

B. three

question

One way to think of management is ________. a.the science of synergy b.the science of helping people c. the science of accomplishing things d. efficiency in motion e. the art of getting things done through people

answer

e. the art of getting things done through people

question

Those who study management will understand how to ________. a. relate to their managers and deal with organizations from the outside b. counsel workers on personal and family issues c. sell their product d. relate to coworkers and deal with technology e. better manage money

answer

a. relate to their managers and deal with organizations from the outside

question

Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ________. a. the Hawthorne effect b. synergy c.management science d.behaviorism e.scientific management

answer

d.behaviorism

question

The Jones family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Jones family moving back in, worked together to achieve this goal. This is an example of a(n) ________. a. input-output structure b. structure c. process d. system e. stepped process

answer

d. system

question

The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ________. a. scientific management b. MBO c. evidence-based management d. the quality-management viewpoint e. behavioral management

answer

c. evidence-based management

question

"True is better than new" is one of the truths of A. scientific management. B. the human relations movement. C. operations management. D. evidence-based management. E. management science.

answer

d. evidence-based management

question

Wanda, a CEO, has been encouraging her managers to study and utilize theoretical perspectives of management because this approach ________. a. emphasizes diversity b. is an effective synergy-building approach c. is an effective cost-reduction tool d. builds a strong family-type culture e. provides clues to the meaning of your managers' decisions

answer

e. provides clues to the meaning of your managers' decisions

question

True or False? Collaborative computing involves using state-of-the-art computer software and hardware to help people work better together.

answer

True

question

Though many advantages have been linked to e-business, studies show that employees are less productive when dealing with excessive ______ volume. A. videoconferencing B. meeting C. e-mail D. telecommuting E. collaborative computing

answer

C. e-mail

question

True or False? Management includes integrating the work of people through planning, organizing, leading, and controlling the organization's resources

answer

True

question

True or False? When Barnett, a college administrator, is determining which of several degree programs his campus will offer, he is involved in the management function of controlling.

answer

False

question

True or False? When Shannon reviews and determines that she has four underperforming salespeople with whom she will need to talk, she is performing the controlling managerial function.

answer

True

question

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and then takes corrective action if needed. This function is ____.

answer

controlling

question

Conceptual skills are particularly important for ______ managers. A. first-line B. functional C. top D. middle E. general

answer

c. top

question

True or False? A problem typically associated with interconnected databases on the Internet is the potential to overwhelm employees with too much information

answer

True

question

True or False? One reason e-business is so important is that the Internet dramatically lowers the cost of communication.

answer

True

question

True or False? One advantage of e-business is that organizations and teams are no longer as bound by time zones and locations.

answer

True

question

True or False? In interpersonal managerial roles, a manager acts as entrepreneur, disturbance handler, or negotiator.

answer

False

question

True or False? Entrepreneurship means taking risks to try to create a new enterprise.

answer

True

question

True or False? Entrepreneurs typically have a much higher need for achievement and a stronger belief in personal control of destiny than do typical managers.

answer

False

question

True or False? Opportunity entrepreneurs are those who start their own business out of a burning desire rather than because they lost a job.

answer

True

question

After a large chemical fire, Eric took responsibility publicly for the failure of his employees to follow workplace safety standards, and indicated that several of them had been placed on leave. Here, Eric was acting in a ______ role. A. leadership B. negotiator C. liaison D. authority E. entrepreneur

answer

a. leadership

question

To inspire innovation, Jinyuan encourages his employees to devote one afternoon a month to work on pet projects, just to spend time in the lab experimenting and thinking freely. He is acting in the ______ role. A. entrepreneur B. disturbance handler C. resource allocator D. negotiator E. liaison

answer

a. entrepreneur

question

Jeremy Stoppelman and Russel Simmons, founders of Yelp, a website with reviews of businesses, created a new type of business that did not exist before their efforts. They would best be described as A. business developers. B. inventors. C. sole proprietors. D. entrepreneurs. E. intrapreneurs.

answer

D. entrepreneurs.

question

_________ means taking risks to try to create a new enterprise. A. Entrepreneurship B. Incorporation C. Franchising D. Joint venturing E. Acquisition

answer

A. Entrepreneurship

question

Research has shown that all of the following are characteristics of an entrepreneur except which? A. self-confident B. highly experienced C. belief in personal control of destiny D. high energy level and action orientation E. high tolerance for ambiguity

answer

B. highly experienced

question

One of the reasons Ace Distributors, a local manufacturing company, is considered to be a good place to work is that the managers are expected to encourage and reward their employees for developing new products and ways of improving existing products and services. This policy is an example of managers carrying out the ______ role.

answer

entrepreneur

question

True or False? Proponents of evidence-based management would say there are few really new ideas

answer

True

question

True or False? Evidence-based management means translating principles from promising new theories into organizational practice

answer

False

question

True or False? Part of evidence-based management is understanding the potential danger in conventional wisdom about management.

answer

True

question

"True is better than new" is one of the truths of A. scientific management. B. the human relations movement. C. operations management. D. evidence-based management. E. management science.

answer

D. evidence-based management.

question

________ management means translating principles based on best evidence into organizational practice, bringing rationality to the decision-making process. A. Total quality B. Operations C. Administrative D. Evidence-based E. Scientific

answer

D. Evidence-based

question

As a store manager, Luanda has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Liandra is playing the _________ role a. bargainer b. interpersonal c. disseminator d. leadership e. decisional

answer

e. decisional

question

True or False? First-line managers make long term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it.

answer

False

question

True or False? A first-line manager directs the daily tasks of non managerial personnel.

answer

True

question

Managers who make short-term operating decisions and direct the daily tasks of the nonmanagerial employees are called A. first-line managers. B. middle managers. C. general managers. D. functional managers. E. initial managers.

answer

A. first-line managers.

question

Angelina is a shift supervisor for a successful supermarket chain, directing the work of as many as eight other cashiers. She is a(n) A. directional manager. B. middle manager. C. first-line manager. D. general manager. E. area manager.

answer

C. first-line manager.

question

A general manager at a department store is giving an important presentation to several departments to engage the whole staff in a new customer retention effort beginning this month. This is an example of A. planning. B. organizing. C. leading. D. controlling. E. marketing.

answer

c. leading

question

True or False? When a manager is motivating others to work hard and achieve the organization's goals, she is engaged in the management function of leading.

answer

True

question

At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Susan, the vice president of marketing, is involved in resolving this conflict, this is an essential part of which management function? a. leading b. implementing c. delegating d. monitoring e. staffing

answer

a. leading

question

True or False? Taking care of the customer applies equally well to nonprofit and for-profit businesses

answer

True

question

A ______ manager is responsible for just one organizational activity. A. specialist B. first-line C. singular D. functional E. top-level

answer

d. functional

question

Donna, vice president of finance, and Bob, vice president of human resources, are ____ managers a. advisory b. functional c. team d. board e. lower-level

answer

b. functional

question

True or False? A vice president of production is a general manager

answer

False

question

True or False? A general manager typically oversees several departments within an organization.

answer

True

question

True or False? Since the 1960s research conducted by Mintzberg, the typical general manager has reduced her work week to the traditional 40 hours.

answer

False

question

Tom, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager.

answer

efficient

question

True or False? Mingjin is a branch manager in Albuquerque who reports to the CEO in Denver and to whom three other managers at her facility report, so she would be termed a middle manager.

answer

True

question

Managers who implement the policies and plans determined at the highest levels and coordinate the activities of lowest-level managers are called A. executional managers. B. first-line managers. C. middle managers. D. functional managers. E. general managers.

answer

C. middle managers.

question

Derrick is a clinic director running a downtown Chicago facility for a large nonprofit health organization. He receives most of his strategic direction from the organization and supervises several department managers in his workplace. Derrick is a A. first-line manager. B. middle manager. C. tactical manager. D. functional manager. E. coordination manager

answer

b. middle manager

question

Mark, vice president of human resources at Executive Corporation, is a(n) _______ level manager. a. first-line b. middle c. board d. upper e. team leader

answer

d. upper

question

True or False? Having require technical skills is most important among top managers at the highest level of leadership levels.

answer

False

question

True or False? Human skills become less critical as one's career progresses, and are least important for top managers.

answer

False

question

A senior vice president is an example of what level of manager? A. first-line B. top C. leadership D. middle E. merit

answer

b. top

question

Managers who are future oriented, dealing with uncertain, highly competitive conditions, and who stay alert to long-run opportunities and problems are most likely to be A. first-line managers. B. functional managers. C. middle managers. D. general managers. E. top managers.

answer

e. top managers

question

Which of the following is not a chief skill companies seek in top managers today? A. The ability to motivate and engage others. B. The ability to communicate. C. Work experience outside the United States. D. High energy levels to meet the demands of global travel and a 24/7 world. E. The ability to give a wide range of orders authoritatively.

answer

E. The ability to give a wide range of orders authoritatively.

question

To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are part of the ______ role.

answer

leadership

question

To increase profitability, top management of a national retailer needs to decide if it will close several stores. Management knows that by closing the locations, it will save the company millions of dollars and benefit many stockholder groups and individuals, compared to keeping those stores open and benefiting fewer people. This logic is an example of the ___ approach.

answer

utilitarian

question

Felix pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Felix is a(n) ____ level manager.

answer

top

question

True or False? An effective manager has a multiplier effect on the organization, meaning his or her influence is multiplied beyond the results achievable by just one person.

answer

True

question

The _________ effect states that a manager's influence on the organization has implications far beyond the results that can be achieved by one person acting alone. A. proliferation B. multiplier C. managerial D. halo E. additive

answer

B. multiplier

question

True or False? Researcher Robert Katz determined that through duration and experience managers acquire technical, conceptual, and human skills.

answer

True

question

Human skills are important for ________ managers. A. top B. functional C. first-line D. middle E. all levels of

answer

e. all levels

question

The rarest and most precious resource in business according to Fortune magazine is _______ a. skiller and effective managers b. healthy workers c. financial capital d. quality, low-cost equipment e. workers and managers

answer

a. skiller and effective managers

question

True or False? In business, innovation is defined as finding ways to deliver new or better goods or services.

answer

True

question

Finding ways to deliver new or better goods or services is called A. advancement. B. streamlining. C. innovation. D. efficiency. E. quality control.

answer

c. innovation

question

True or False? Gary Hamel, cofounder of the Management Innovation Lab, believes than management innovation can be improved by identifying and sometimes challenging core beliefs that people have about an organization

answer

True

question

Gary Hamel believes that identifying and challenging debilitating core beliefs that people have about an organization can be helpful in improving management A. rewards. B. innovation. C. restructuring. D. planning. E. motivation.

answer

b. innovation

question

Tom, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager. a. detail b. diverse c. efficient d. taco e. effective

answer

e. effective

question

The belief that you control your own destiny is called A. internal locus of control. B. entrepreneurship. C. intrapreneurship. D. power centering. E. manifest destiny.

answer

a. internal locus of control

question

When Dave, a restaurant owner, had his seafood business destroyed by Hurricane Katrina, he believed that he was in control of his own destiny and made a decision to rebuild the company. Dave is an individual with a(n) ____.

answer

internal locus of control

question

Two of the primary challenges facing managers today are_____________________ a. managing the effects of globalization and information technologyb. managing ethical dilemmas and decreasing diversityc. managing employee issues and maintaining goods d. managing union and financial issues e. managing the lack of information and union problems

answer

a. managing the effects of globalization and information technology

question

True or False? The internet is a global network of independently operating but interconnected computers, linking hundreds of thousands of smaller networks around the world.

answer

True

question

Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs is known as A. environmentalism. B. globalization. C. ethics. D. the bottom line. E. sustainability.

answer

Sustainability

question

The defining difference between an entrepreneur and an intrapreneur is that the latter A. is the person responsible for funding the former with a startup investment. B. is working on multiple opportunities simultaneously. C. works within an existing organization, using its resources to exploit an opportunity. D. usually runs a small business. E. works in a team setting to develop an idea to fruition.

answer

C. works within an existing organization, using its resources to exploit an opportunity.

question

The development of Google News by Google employees experimenting with ways to facilitate browsing news from several sources is an example of A. business intelligence. B. intrapreneurship. C. business invention. D. corporate design. E. entrepreneurship.

answer

B. intrapreneurship.

question

True or False? The contemporary perspective of management includes three viewpoints: systems, behavioral, and quantitative.

answer

False

question

The contemporary perspective includes which of the following viewpoints? A. Behavioral B. Systems C. Quantitative D. Classical E. Rational

answer

b. systems

question

Systems, contingency, and quality-management viewpoints are part of the ________ perspective. A. behavioral B. scientific C. historical D. quantitative E. contemporary

answer

E. contemporary

question

Within his company, Greg has set up a system with inputs, outputs, transformation processes, and feedback. Within his organization, he utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. Greg is utilizing a _______ perspective. a. contemporary b. behavioral c. classical d. qualitative e. historical

answer

a. contemporary

question

Paul has been tasked with creating a new microsite on his engineering company's intranet. The site will house company-approved design procedures and efficiency strategies for all employees. Creating the design microsite is a form of A. strategy management. B. e-management. C. project management. D. knowledge management. E. morale management.

answer

D. knowledge management.

question

True or False? Feedback is one of the four parts of a system.

answer

True

question

True or False? Sales Data would be considered feedback in a system

answer

True

question

True or False? One reason for the success of the Tommy Hilfiger clothing brand in the 1990s was maintaining a closed system with respect to young consumers' feedback by conducting research in music clubs.

answer

False

question

Customers lined up for hours to be among the first to purchase the new iPad. The excitement for the product would be considered ______ in the system. A. an input B. feedback C. an output D. affirmation E. a transformation process

answer

b. feedback

question

When the sales of a certain brand of diet soda slowed, a national grocery retailer decided to drop the price of that product, which resulted in a large increase in sales of the soda. This sales increase is a type of ____.

answer

feedback

question

True or False? If you enjoy mentoring and helping others grow, management is a great job.

answer

True

question

True or False? The contingency viewpoint began to develop when managers discovered that a variety of different mathematical models can be applied for problem solving and decision making.

answer

False

question

True or False? The manager following the contingency viewpoint would ask, "What management method is the best to use under these particular circumstances?"

answer

True

question

The ________ viewpoint emphasizes that a manager's actions should vary according to the situation. A. contingency B. quality-management C. flexible-management D. systems E. scenario

answer

a. contingency

question

Over her years as a manager, Rose has had a very diverse group of employees; some were very interested in the financial rewards the company offered while others really would prefer extra time off or even to be recognized at the monthly department meetings. Rose should consider the ______ viewpoint of management in this case. A. behavioral B. systems C. contingency D. variance management E. classical

answer

C. contingency

question

Which of the following approaches is characteristic of a manager using the contingency viewpoint? A. Purchasing new technology to improve efficiency. B. Simplifying the steps of the work process. C. Using motivational techniques to boost worker productivity. D. Assessing the characteristics of particular situation before deciding what to do. E. Performing a motion study.

answer

D. Assessing the characteristics of particular situation before deciding what to do.

question

When Cheyanne, the manager, was discussing a difficult competitive problem with the owner, she asked, "What management approach do you think will work best in this situation?" Asking this question to determine a solution is utilizing ____.

answer

the contingency viewpoint

question

When a manager assesses a particular situation and decides what to do according to the individual and environmental situation, the manager is utilizing the ________ viewpoint. a.systems b.scientific c. flexibility d.behavioral e. contingency

answer

e. contingency

question

The new chief information officer of a national pizza chain is using mathematical tools to aid in product ordering and scheduling decisions; this is an example of ________. a. goal management b. behavioral science c. management science d. statistical management e. scientific management

answer

c. management science

question

The classical viewpoint of management emphasized ways to ________. a. build more synergy b. include MBO c. vary according to the environment d. manage work more efficiently e. increase diversity

answer

d. manage work more efficiently

question

True or False? The classical viewpoint emphasized ways to manage work more independently.

answer

False

question

True or False? The two branches of the classical viewpoint of management are rational and bureaucratic.

answer

False

question

True or False? The central assumption in classical management is that people are self-interested.

answer

False

question

True or False? Motion studies were used to assess and improve efficiency as part of the classical viewpoint

answer

True

question

True or False? One of the problems with the classical viewpoint is that its principles are too focused on human needs rather than on organizational ones.

answer

False

question

True or False? Motivating employees toward achievement is a focus of the classical viewpoint of management.

answer

False

question

Classical, behavioral, and quantitative viewpoints about management are collectively referred to as the ________ perspective. A. historical B. scientific C. operations D. contemporary E. systems A. historical

answer

a. historical

question

Scientific and administrative management are part of the ___________ viewpoint a. behavioral b. contingency c. classical d. quantitative e. quality

answer

c. classical

question

The most significant flaw in the classical viewpoint is that it A. overemphasizes mathematical techniques. B. is impractical in the workplace. C. does not address productivity. D. discounts the importance of human needs. E. does not account for irrational behavior.

answer

d. discounts the importance of human needs

question

The essence of the classical viewpoint is that A. resources are limited. B. a rational approach can be used to boost productivity. C. people are self-interested. D. people will take on responsibility if it is offered to them. E. workers behave how you expect them to.

answer

b. arational approach can be used to boost productivity

question

McDonald's ability to deliver food quickly and inexpensively has its roots in which management theory? A. Management science viewpoint B. Behavioral viewpoint C. Mathematical viewpoint D. Systems viewpoint E. Classical viewpoint

answer

e. classical viewpoint

question

True or False? Frank and Lillian Gilbreth were chief proponents of administrative management.

answer

False

question

True or False? Administrative management is most concerned with the jobs of individuals

answer

False

question

Scientific and administrative management are part of the ________ viewpoint. A. behavioral B. contingency C. classical D. quantitative E. quality

answer

c. classical

question

__________ was concerned with managing the total organization and was pioneered by Fayol and Weber. A. Administrative management B. Operations management C. Management science D. Scientific management E. Contemporary management

answer

A. Administrative management

question

Tom, the manager of floral shop, is interested in implementing the principles of administrative management, which involves ____.

answer

managing the total organization

question

True or False? Because the human relations movement was considered too simplistic for practical use, it has been superseded by the behavioral science approach to management.

answer

True

question

True or False? Behavioral science research has shown that competition is superior to cooperation in promoting achievement and productivity.

answer

False

question

True or False? The behavioral science approach to management has its roots in techniques created for American and British military personnel and equipment in World War II.

answer

False

question

Behavioral science relies on __________ for developing theories about human behavior that can help managers. A. rules of thumb B. scientific research C. intuition D. simulations E. trial and error

answer

B. Scientific Research

question

Which of the following viewpoints emphasized the importance of understanding human actions and of motivating employees toward achievement? A. Qualitative viewpoint B. Behavioral viewpoint C. Classical viewpoint D. Contingency viewpoint E. Management science viewpoint

answer

B. Behavioral Viewpoint

question

Which of the following is one of the phases in the development of the behavioral viewpoint? A. Human resource management B. Operations management C. Operations research D. Human relations movement E. Administrative management

answer

D. Human relations movement

question

True or False?The classical viewpoint emphasized ways to manage work more independently.

answer

False

question

True or False? In a closed system, an organization's outputs are recycled to become inputs.

answer

False

question

Both the classical management view and the management science perspective consider an organization to be a(n) ________; as a simplification for analysis this may work, but in reality it would open up the organization to spectacular failure. A. closed system B. neutral system C. porous system D. subsystem E. isolated system

answer

a. closed system

question

True or False? Among Mary Parker Follett's most important contributions to management was her belief that conflicts within organization should be resolved to mutual satisfaction through a process called integration.

answer

True

question

Among the recommendations of Mary Parker Follett was that A. motion studies should be made of every job. B. managers should design and control the work process. C. integration should occur in organizations when conflicts arise. D. a competitive environment is most conducive to productivity. E. everyone should understand their roles: managers as order-givers, and employees as order-takers.

answer

C. integration should occur in organizations when conflicts arise.

question

The idea that the work process should be under the control of workers with the relevant knowledge, rather than that of managers, who should act as facilitators, was developed by A. Lillian Gilbreth. B. Mary Parker Follet. C. Max Weber. D. Hugo Munsterberg. E. Elton Mayo

answer

B. Mary Parker Follet.

question

True or False? Abraham Maslow and Douglas McGregor were theorists in the human relations movement.

answer

True

question

Which research, though flawed, drew attention to the idea that managers using good human relations could improve worker productivity? A. Maslow's hierarchy of human needs B. Operations research C. Theory Y D. Fayol's administrative management E. The Hawthorne studies

answer

E. The Hawthorne studies

question

True or False? For a jewelry designer, gold and silver rings, earrings, and bracelets are considered system inputs.

answer

False

question

The ______ viewpoint sees organizations as entities made up of interrelated parts known as inputs, outputs, transformation processes, and feedback. A. classical B. closed loop C. contingency D. quality-management E. systems

answer

e. systems

question

Marcus works on an assembly line for a U.S. automobile manufacturer. He would be considered a(n) ______ of this system. A. participant B. feedback mechanism C. input D. transformation process E. output

answer

c. input

question

Within his company, Greg has set up a system with inputs, outputs, transformation processes, and feedback. Within his organization, he utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. Greg is utilizing a _______ perspective

answer

contemporary

question

True or False? Abraham Maslow would say that some human needs must be satisfied before others.

answer

True

question

Who proposed the hierarchy of human needs as a theory of motivation? A. McGregor B. Weber C. Munsterberg D. Maslow E. Mayo

answer

d. maslow

question

True or False? Douglas McGregor was one of the pioneers of early behaviorism.

answer

False

question

True or False? Netflix's business suffered when it failed to use an open system in its decision to introduce a large price increase while simultaneously splitting its DVD mail service from its streaming one.

answer

True

question

True or False? Over the years, Toyota has used a variety of operations management-based "lean management" techniques to sell its cars on the basis of superior quality.

answer

True

question

______ focuses on managing the production and delivery of an organization's products or services more effectively. A. Operations management B. Systems management C. Scientific management D. A learning organization E. Administrative management A. Operations management

answer

a. operations management

question

Alyssa works for a large amusement park and is in charge of scheduling the sizable staff, including ride attendants, food service and janitorial employees, and character actors, in an effective manner. This work is typical of A. operations research. B. contingency planning. C. quality management. D. operations management. E. qualitative analysis.

answer

D. operations management.

question

A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders. This is an example of ____

answer

operations management

question

A local farmer grows and sells tomatoes and beans to the local grocers. Using the systems viewpoint, the tomatoes, beans, and profits that are earned from the sales are known as a(n) _____.

answer

output

question

True or False? Project management software allows managers to plan and schedule the people, costs, and resources to complete a project on time.

answer

True

question

True or False? Deming and Juran were part of the quality-management movement.

answer

True

question

According to Deming, quality stemmed from a steady focus on the organization's mission and A. a reduction in production variation. B. Theory Y management. C. operations research. D. the Hawthorne effect. E. complexity theory

answer

A. a reduction in production variation.

question

Deming proposed that when something goes wrong, chances are __________ that the system is at fault, and __________ that the individual worker is at fault. A. 15%; 85% B. 35%; 65% C. 50%; 50% D. 65%; 35% E. 85%; 15%

answer

E. 85%; 15%

question

True or False? Peter was having a hard time concentrating on work on Friday afternoon. He had friends visiting for the weekend and he kept checking his phone and his Facebook page to solidify his plans. He certainly wasn't working as hard as he could have been, something that scientific management theorist Frederick Taylor would have called "soldiering."

answer

True

question

True or False? As part of the scientific management viewpoint, Taylor suggested paying all employees doing the same job the same wage.

answer

False

question

______ emphasized the scientific study of work methods to improve productivity of individual workers. A. Scientific management B. Quantitative science C. TQM D. Management science E. Administrative management

answer

A. Scientific management

question

Fredrick Taylor and the Gilbreths were proponents of which of the following? A. Scientific management and administrative management, respectively B. Management science and human relations management, respectively C. Human relations D. Management science E. Scientific management

answer

E. Scientific management

question

Which of the following is not a part of Frederick Taylors's work in scientific management? A. Elimination of soldiering B. Motion studies C. Differential rate system D. Hierarchy of human needs E. Raising productivity

answer

D. Hierarchy of human needs

question

Amy is a package delivery service manager. She is interested in implementing the management philosophy pioneered by Frederick W. Taylor and Frank and Lillian Gilbreth, which scientifically studies work methods to improve the productivity of individual workers, known as ____.

answer

Scientific Management

question

The father of scientific management is _____.

answer

Fredrick Taylor

question

______, or the ability to motivate, to inspire trust, and to communicate with others, are important for all levels of management.

answer

soft skills

question

True or False? Integration management is the implementation of systems and practices to increase the sharing of knowledge and information throughout an organization.

answer

False

question

True or False? Automated telephone systems are typically both very effective and very efficient

answer

False

question

True or False? According to Peter Drucker, "knowledge workers" have very little technical skill

answer

False

question

Tonya is a structural engineer who works for a large international firm. She designs the concrete and steel structures that support even the largest and most complex buildings. Because of her high level of technical skills, Tonya is best referred to as a A. knowledge worker. B. blue-collar worker. C. self-managed worker. D. first-line worker. E. first-line manager.

answer

A. knowledge worker

question

True or False? Gary Hamel, cofounder of the Management Innovation Lab, believes that management innovation can be improved by identifying and sometimes challenging core beliefs that people have about an organization.

answer

True

question

Gary Hamel suggests we need to look at management as a process and then make improvements and innovation ____.

answer

ongoing and systematic

question

Joseph Juran defined quality as ________, which meant that a product or service should satisfy a customer's real needs. A. value orientation B. fitness for use C. need fulfillment D. functional capacity E. feature superiority

answer

B. fitness for use

question

True or False? A learning organization is one that actively creates, acquires, and transfers knowledge within itself and is able to modify itself to reflect new knowledge.

answer

True

question

True or False? Among the functions of a manager in a learning organization are generating and generalizing ideas with impact.

answer

True

question

The term learning organization was coined by A. Shewart. B. Deming. C. Juran. D. Senge. E. Mayo.

answer

Senge

question

An organization in which the management builds a commitment to learning, works to generate ideas with impact, and works to generalize ideas with impact is creating a(n) ____.

answer

learning organization

question

True orF False? Organizations can gain a competitive advantage by matching their competition in terms of quality, responsiveness, and efficiency.

answer

False

question

Customers are likely to put up with poor-quality products only if your organization is A. underperforming in innovation. B. using computerized customer service. C. the only one of its kind. D. in a very competitive industry. E. lacking strong environmental policies.

answer

C. the only one of its kind.

question

The fact that employees often have no control over work process design limits their ability to achieve zero defects, or A. quality control. B. continuous improvement. C. reengineering. D. quality assurance. E. total quality management

answer

d. quality assurance

question

After returning home from a trade show, Mr. Jones, the president of a manufacturing company, spoke to his employees in a production meeting about a new approach that should increase their production bonus by improving their performance. To do so, Mr. Jones discussed a goal of "zero defects." This is an example of ____.

answer

quality assurance

question

True or False? Quality control focuses on the performance of workers, urging employees to strive for "zero defects."

answer

False

question

The strategy for minimizing errors by managing each stage of production is called A. TQM. B. six sigma. C. quality assurance. D. zero defects. E. quality control.

answer

e. quality control

question

Statistical sampling to locate errors by testing just some of the items in a particular production run is a ______ technique. A. quality control B. continuous improvement C. reengineering D. quality assurance E. total quality management

answer

a. quality control qual

question

The management of XYZ Manufacturing is implementing a plan to minimize production mistakes by allowing teams that work in each area of the production facility to develop a plan and then monitor their area to ensure the reduction of errors. This is an example of ____.

answer

quality control

question

The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors. This is an example of the ______ technique

answer

quality control

question

True or False? An important source of information about quality in total quality management is competitors.

answer

False

question

The comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction is known as A. quality rating. B. quality assurance. C. reengineering. D. quality control. E. total quality management.

answer

e. total quality management

question

David is an architect, and the steps he takes in designing and drawing commercial buildings would be considered which part of his organization's system? A. an input B. feedback C. an output D. an affirmation E. a transformation process

answer

e. transformation process

question

When a line cook in a restaurant cooks a raw hamburger to become part of the Super Burger Special, this is an example of a ____.

answer

transformation process

question

The law that makes it illegal for employees of U.S. companies to make "questionable" or "dubious" contributions to political decision makers in foreign nations is the ________. Global Ethics Accord Internationalist Agreement Foreign Corrupt Practices Act Expatriate Accord PATRIOT Act

answer

foreign corrupt practices act

question

The United States uses government regulations, such as tariffs, embargoes, and import quotas, to limit the import of goods and services and protect their U.S. industries against foreign competition. This use of these regulations is known as ________. export protectionism trade protectionism dumping domestic protectionism blocking

answer

trade protectionism

question

True or False? Trade protectionism is a term for government measures that promote and preserve free trade globally.

answer

False

question

When a government uses measures like tariffs and import quotas, it is called A. ethnocentrism. B. free trade. C. a trade bloc. D. an embargo. E. trade protectionism.

answer

e. trade protectionism

question

Which of the following is a form of trade protectionism? A. A trade bloc B. A countertrade C. A revenue tariff D. An embargo E. Outsourcing

answer

d. an embargo

question

Susan, from Iowa, arrived in Saudi Arabia and immediately noticed that the way Saudi men treat women is vastly different than how men in the U.S. treat women. Susan was feeling uncomfortable because she was experiencing ________. cognitive dissonance ethnocentrism situational cues travel lag culture shock

answer

culture shock

question

David was feeling very anxious, confused, and out of place since he arrived for his new job in Taipei, Taiwan. It seemed like just about everything was different from what he was used to. David was experiencing A. overseas difficulties. B. sociological struggles. C. complexity issues. D. culture shock. E. adjustment pains.

answer

d. culture shock

question

Sometimes a country's laws forbid foreigners from ownership within their nation, and the only way an American company can have a presence in that foreign country is with a(n) ________. joint venture MBO pact bartering union import agreement export agreement

answer

joint venture

question

True or False? For international expansion, joint ventures have a lower level of risk than franchising.

answer

False

question

China does not allow foreign car manufacturers to sell vehicles independently in its country but instead requires them to partner with a Chinese company. This type of partnership is known as a A. franchise agreement. B. countertrade. C. joint venture. D. maquiladora. E. greenfield venture.

answer

c. joint venture

question

Recent protests against World Bank operations involve complaints of supporting countries permitting sweatshop labor or that restrict religious freedom, and ________. a. ignoring major human rights violations in western Africa b. encouraging fraudulent lending practices in Latin America c. financing projects which could damage the ecosystem d. financially assisting al Qaeda-linked governments e. instituting unfavorable balance of payments in developing nations

answer

c. financing projects which could damage the ecosystem

question

The principal organization that provides low-interest loans to developing nations for improving, for example, their transportation or education systems is A. the World Bank. B. the World Trade Organization. C. the International Monetary Fund. D. APEC. E. GATT.

answer

b. world bank

question

The ______ is controversial because it has been accused of financing projects, which harm the environment and of helping countries that permit sweatshops or suppress religious freedom. A. World Bank B. WTO C. ASEAN D. GATT E. EU

answer

a. world bank

question

What organizations promote international trade?

answer

1) the World Trade Organization 2) the World Bank 3) the International Monetary Fund

question

Quality Air, a company that builds airplanes, typically utilizes other production companies that specialize in certain parts for its jets; this practice is known as ________. trading diversifying MBO outsourcing bartering

answer

outsourcing

question

True or False? Among the negative effects of global interdependency are outsourcing and higher-priced goods.

answer

False

question

True or False? When U.S. companies hire UPS to conduct some of their logistics functions for them it is known as outsourcing

answer

True

question

When a company uses a supplier outside itself to provide goods and services, it is A. outsourcing. B. countertrading. C. franchising. D. licensing. E. privatizing.

answer

a. outsourcing

question

Billie runs a successful cell-phone accessory store online. She loves designing and marketing the products, and she manages others who do the production, but the shipping had become a real problem. She decided to contract with FedEx to handle this logistical part of her business. Billie is A. countertrading. B. franchising. C. outsourcing. D. licensing. E. privatizing.

answer

c. outsourcing

question

George, a regional manager for a global corporation, is meeting with several upset managers from the Rome plant about Steve, the Rome facility manager originally from Florida. Phillipe, the assistant manager, tells George "We all feel that Steve only sees things his way and very seldom considers our perspective on things." Steve's management style can be described as ________. synergy-based polycentrism ecocentricism parochialism geocentrism

answer

parochialism

question

True or False? A parochial manager is able to consider decisions and events from a variety of viewpoints

answer

False

question

A narrow view in which people see things solely through their own perspective is known as A. concentrism. B. polycentrism. C. geocentrism. D. expatriatism. E. parochialism.

answer

e. parochialism

question

True or False? Ethnocentrism is a form of parochialism

answer

True

question

Donald enjoys the excitement and challenge of forming a firm in Europe that is totally owned and controlled by his company because he knows that although the investment will be substantial, it could result in a large return. This type of organization is an example of a ________. total investment agreement strategic alliance maquiladoras wholly-owned subsidiary joint venture

answer

wholly-owned subsidiary

question

True or False? A wholly owned subsidiary is the global expansion strategy with the highest risk and investment.

answer

True

question

Skoda Auto, originally a Czech company and one that still manufactures there as well as in other international locations, is one of the largest automakers in Central Europe. In 2000, its acquisition by Germany's Volkswagen Group was complete, and it is now one of four brands for that company. Skoda is now a ______ of Volkswagen. A. maquiladora B. strategically C. wholly owned subsidiary D. greenfield venture E. licensee

answer

c. wholly owned subsidiary

question

According to the findings of the GLOBE project, the assertiveness dimension represents the extent to which a society values ________. a. performance improvement and excellence b. confrontation and competitiveness c. power distance and sharing d. in-group collectivism and loyalty e. altruism and caring

answer

b. confrontation and competitiveness

question

True or False? The GLOBE project is a large, ongoing effort to find technological improvements to assist world trade.

answer

False

question

True or False? According to the GLOBE project, the United States is among the countries highest in the cultural dimension of performance orientation.

answer

True

question

True or False? The GLOBE cultural dimension that examines the extent to which a society should minimize gender discrimination and role inequalities is known as gender egalitarianism.

answer

True

question

Which of the following is a cultural dimension measured in the GLOBE project? A. Uncertainty avoidance B. Hierarchical structure C. Ethnic egalitarianism D. Profit seeking E. Ethical orientation

answer

A. uncertainty avoidance

question

Which of the following is a cultural dimension in the GLOBE project? A. Humane orientation B. Power seeking C. Ethnic egalitarianism D. Failure avoidance E. Group performance

answer

a. human orientation

question

How much pride and loyalty people should have for their family or organization is a cultural dimension in the GLOBE project known as A. institutional collectivism. B. power distance. C. social egalitarianism. D. in-group collectivism. E. human egalitarianism.

answer

d. in-grouup collects

question

On GLOBE dimensions, the U.S. managerial sample scored high on A. power distance and uncertainty avoidance B. in-group collectivism and future orientation C. assertiveness and performance orientation D. institutional collectivism and uncertainty avoidance E. masculinity and humane orientation

answer

C. assertiveness and performance orientation

question

A group of 21 Pacific Rim countries whose purpose is to improve economic and political ties is known as the ________. Association of Southeast Asian Nations Pacific Economic Cooperation GATT Asia-Pacific Economic Cooperation EU

answer

Asia-Pacific Economic Cooperation

question

Which of the following is a major trading bloc? A. GATT B. APEC C. GLOBE D. IMF E. WTO

answer

APEC

question

China and the United States are both part of what trading bloc? A. NAFTA B. EU C. ASEAN D. Mercosur E. APEC

answer

E. APEC

question

To increase profitability, top management of a national retailer needs to decide if it will close several stores. Management knows that by closing the locations, it will save the company millions of dollars and benefit many stockholder groups and individuals, compared to keeping those stores open and benefiting fewer people. This logic is an example of the ________ approach. individual majority moral-rights utilitarian justice

answer

utilitarian

question

In considering a large-scale layoff, a manager performs a cost-benefit analysis and determines that profits will be greatest if she proceeds. She is using the ______ approach to guide her decision regarding an ethical dilemma. A. individual B. responsibility C. utilitarian D. moral-rights E. justice

answer

c. utilitarian

question

To focus on improving company customer service this year, the CEO outlined a list of stakeholders to concentrate on: distributors, local communities, and the mass media. These three groups are ________. internal stakeholders developmental stakeholders interest groups external stakeholders vital stockholders

answer

External stakeholders

question

True or False? Rafael sits on the board of directors for Pierson Fabrication, Inc., but he is not among the executive leadership of the organization. In fact, he works for an American carmaker. Therefore Rafael is an external stakeholder for Pierson.

answer

False

question

True or False? External stakeholders include labor unions.

answer

True

question

True or False? For established companies, financial institutions are not external stakeholders.

answer

False

question

True or False? The purpose of a code of ethics is to state an organization's expectations for the behavior of all its external stakeholders.

answer

False

question

Which of the following is an example of an external stakeholder for the department store chain Macy's? A. A member of the Macy's board of directors. B. A customer who purchases a mattress at Macy's. C. A sales associate at Macy's. D. Owners of Macy's stock. E. The CEO of Macy's.

answer

B. A customer who purchases a mattress at Macy's.

question

Rebecca and Donna, owners of Fine Coffee and Pastry Shop, are concerned because Panera Bread is opening a new store just one mile from their shop. Rebecca and Donna know that Panera will be offering similar products; therefore, Panera Bread will be a ________ to Rebecca and Donna. competitor internal stakeholder competitive ally strategic ally distributor

answer

competitor

question

Gregson Production is keenly aware of the need to daily strive to produce goods and services more effectively than its competitors. Therefore, to achieve this standard, Gregson's management strives to ____.

answer

maintain quality and efficiency

question

True or False? Knowing the cultural tendencies of foreign business partners and competitors can give you a strategic competitive advantage.

answer

True

question

John recently received his CPA license and plans to run a small tax consulting business, so he just put up a website. What advantage does his business have over larger competitors? A. It has greater access to capital. B. It has superior distribution. C. It has more access to young talent. D. It can change direction quicker. E. It has well-defined bureaucratic systems.

answer

D. It can change direction quicker.

question

True or False? Competitors compete solely for customers and raw materials.

answer

False

question

True or False? Strategic allies may be organizations that are traditional rivals but combine their efforts to overcome a new competitor or other threat in the environment.

answer

True

question

A florist should consider the grocery store chain Kroger to be a ________ because consumers are able to purchase the same products at Kroger stores as it sells in its own. A. customer B. strategic ally C. supplier D. distributor E. competitor

answer

e. competitor

question

American companies may be more willing to sue competitors to gain competitive advantage than those in other countries, which is an example of which type of force? A. Special interest B. Economic C. Sociocultural D. Political-legal E. Demographic

answer

d. political-legal

question

Phillip said to a dear friend, "I am fed up with my company's continual disregard for human life and the environment. They just continue to secretly dispose of hazardous chemicals into a nearby stream. I don't know how they get away with it! I am going to tell somebody today." Phillip's decision to tell somebody about his company's actions is an example of a(n) ________. invisible hand ethics officer whistle-blower preconventional manager backstabber

answer

whistle-blowing

question

True or False? In some cases, the IRS financially rewards whistle-blowers.

answer

True

question

Jessica is an employee in a manufacturing plant who works the graveyard shift, midnight to 8 a.m. One night, she saw one of her managers dumping some chemicals down a storm drain in the parking lot. When she confronted him, he said this was standard procedure for some waste materials to avoid other costly disposal measures. When Jessica wrote a letter about it to the local newspaper she was a(n) A. victim's advocate. B. activist. C. gossip. D. whistle-blower. E. disloyal employee

answer

d. whistle-blower

question

Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because this helps farmers in the short term. However, farmers will act ethically in the short run to avoid harming others in the long run because this is also in the farmer's best long-term interests, is reflected by the ________ approach to deciding ethical dilemmas. group moral-rights justice utilitarian individual

answer

individual

question

True or False? The flaw in the individual approach is that what results in the individual's best interests is not always what is in everyone's interest long term.

answer

True

question

The individual approach is guided by what will result in the individual's ________ best interests, which ultimately are in everyone's self-interest. A. shared B. immediate C. credible D. long-term E. observable

answer

d. long-term

question

Ethics are ________. a. behavior accepted as "right" b. a type of written code for an organization c. rules to be enforced in an organization d. standards of right and wrong that influence behavior e. influences arising from changes in the characteristics of a population

answer

d. standards of right and wrong that influence behavior

question

True or False? The standards of right and wrong that influence behavior are called ethics.

answer

True

question

True or False? Ethics training can enhance high ethical standards in the workplace, even when a company has of a strong code of ethics.

answer

True

question

Standards of right and wrong that influence behavior are known as A. ethics. B. morals. C. a value system. D. ethical behavior. E. values.

answer

A. ethics

question

Which of the following statements about a code of ethics is most true? A. A code of ethics is rarely a written document but instead an informal understanding between people who work for a particular organization. B. Most codes of ethics offer guidance on how to treat stakeholders. C. The purpose of a code of ethics is to keep top management out of jail. D. Codes of ethics typically prohibit bribes unless it is the accepted way of doing business in a foreign country. E. Workforce diversity is not covered in a code of ethics; instead it is usually covered in a separate diversity code.

answer

B. Most codes of ethics offer guidance on how to treat stakeholders.

question

Corporate governance is the system ________. a. that protects citizens against unethical state government b. of monitoring corporate political donations c. of monitoring an industry, such as attorneys, to ensure ethical practices d. of governing an industry, such as the trucking industry, to protect customers e. of governing a company so that the interests of corporate owners and other stakeholders are protected

answer

e. of governing a company so that the interests of corporate owners and other stakeholders are protected

question

True or false? Having a Board of Directors whose outside membership is chosen by the CEO or works closely with the company itself strengthens corporate governance.

answer

False

question

True or False? Shareholders of Chesapeake Energy sued the company, demanding corporate governance reforms.

answer

True

question

The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as A. corporate social responsibility. B. the ethical climate. C. philanthropy. D. corporate governance. E. the utilitarian approach.

answer

d. corporate governance

question

Which of the following sparked renewed interest in corporate governance? A. Scandals among CEOs who were eventually convicted of fraud. B. Advances in technology that have dramatically improved communication. C. Rising oil prices as well as higher prices for many other natural resources. D. High-profile businesspeople creating charitable foundations. E. An increasingly diverse workforce.

answer

A. Scandals among CEOs who were eventually convicted of fraud.

question

Which of the following is recommended to improve corporate governance? A. Getting directors involved in the day-to-day management issues of the firm. B. Instituting an employee vote to hire or fire the CEO. C. Setting up "golden parachutes" for CEOs. D. Instituting a "cradle-to-grave" conceptualization of all new products. E. Ensuring that directors are clearly separated in their authority from the CEO.

answer

E. Ensuring that directors are clearly separated in their authority from the CEO.

question

Shareholders at Chesapeake Energy were most concerned about what corporate governance issue when they sued the company? A. Sustainability B. Philanthropy C. Executive compensation D. Embezzlement E. Intrapreneurship

answer

c. executive compensation

question

Amy, a successful banker and educator, has decided to retire, but she is very interested in staying involved with a company "that cares." So when asked to be on its board of directors, she gladly accepted the invitation. As a member of the board, Amy will be involved with the organization's ________. overall strategic goals and approval of major decisions overall strategic goals and global HR management oversight of sales and marketing daily specific company goals and management of a specific department daily company management and employee supervision

answer

overall strategic goals and approval of major decisions

question

For organizations' board of directors, and in particular, their oversight of the CEO, the biggest complaint appears to be _____.

answer

the independence of the directors

question

Last week Paul, CEO of Quality Furniture in South Carolina, traveled to Europe to visit customers. While overseas, Paul checked his e-mail daily and visited his company's website to show to customers. After visiting the last customer Friday morning, Paul was able to return to the corporate office to meet with his board of directors that night. This "shrinking" of time and space with air travel and electronic media defines ____.

answer

global village

question

True or False? Some firms do not have a board of directors.

answer

true

question

True or false? Rafael sits on the board of directors for Pierson Fabrication, Inc., but he is not among the executive leadership of the organization. In fact, he works for an American carmaker. Therefore Rafael is an external stakeholder for Pierson.

answer

false

question

An organization's board of directors is part of its ______ environment. A. internal B. uncontrollable C. external D. task E. general

answer

internal

question

The group important in setting the organization's overall strategic goals and for approving major decisions and salaries of top management is known as A. employees. B. stockholders. C. the board of directors. D. investors. E. intrapreneurs.

answer

c. board of directors

question

After more than 100 years in business, Don, the president of a successful family-owned company, wants to give back to the people of the community for the many years of success that they have given to my father and me. He decides to donate a significant portion of profits to a charity every year. What Don's company is doing is an example of ________. corporate social responsibility responsibility code of ethics economic responsibility legal responsibility corporate governance

answer

corporate social responsibility

question

True or False? Corporate social responsibility (CSR) is the notion that corporations are expected to create a positive and enriching environment for employees.

answer

False

question

True or False? Herman Miller, maker of office furniture, practices corporate social responsibility through sustainability efforts

answer

True

question

True or False? Using in-name-only offshore headquarters to minimize U.S. tax burdens is an example of corporate social responsibility.

answer

False

question

True or False? Ethical responsibility is at the top of Carroll's corporate social responsibility pyramid.

answer

False

question

Kelly runs a growing business in Birmingham and wants to do more than lead a successful and law-abiding company. She intends to make a difference in her community by helping with issues like poverty and high unemployment. Kelly believes in A. corporate paternal accountability. B. the fair skies concept. C. corporate social responsibility. D. the corporate protection concept. E. corporate welfare.

answer

C. corporate social responsibility.

question

Which of the following forms the base of Carroll's global corporate social responsibility pyramid? A. Philanthropic responsibility B. Economic responsibility C. Ethical responsibility D. Moral responsibility E. Legal responsibility

answer

B. Economic responsibility

question

A formal written set of ethical standards guiding an organization's actions is a(n) ________. code of ethics moral compass business plan dilemma document ethical plan

answer

code of ethics

question

The employees of Mom's Pizza, a local pizza restaurant, feel that the owners and managers really try to follow the ethical policies outlined in their company's code of ethics. Pete, a cook, said that "Just today, Joe, our manager, called our supplier to let them know we received an extra case of tomatoes that we did not pay for. And they do this type of thing almost every day." Mom's Pizza maintains a(n) _____.

answer

ethical climate

question

Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because this helps farmers in the short term. However, farmers will act ethically in the short run to avoid harming others in the long run because this is also in the farmer's best long-term interests, is reflected by the ________ approach to deciding ethical dilemmas. justice individual utilitarian group moral-rights

answer

individual

question

Local communities are stakeholders of organizations because communities ________. need the publicity of national organizations wish to join forces with organizations to create strategic alliances rely on the tax base from companies, and their employee payrolls, to thrive enjoy the changes that progress tends to bring rely on the products the companies produce

answer

rely on the tax base from companies, and their employee payrolls, to thrive

question

To focus on improving company customer service this year, the CEO outlined a list of stakeholders to concentrate on: distributors, local communities, and the mass media. These three groups are ____

answer

external stakeholders

question

True or False? There are stakeholders in both an organization's internal and its external environments.

answer

True

question

True or False? Only those with an ownership interest in a company are known as stakeholders.

answer

False

question

True or False? Internal stakeholders include the employees of an organization.

answer

True

question

True or False? In an organization's environment, internal stakeholders include the customers of an organization.

answer

False

question

True or False? To a commercial airline, the Federal Aviation Agency (FAA) is an example of a stakeholder.

answer

True

question

Which of the following is an example of an internal stakeholder of an organization? A. A local news station. B. The distributor for one of the finished products. C. A newly formed union. D. The largest stockholder of the company. E. The suppliers of raw materials for one of the products.

answer

D. The largest stockholder of the company.

question

As part of his overall stock portfolio, Jason bought a few shares of Facebook. In this context, he would best be described as ______ of Facebook. A. being part of the task environment B. an internal stakeholder C. an economic force D. being part of the general environment E. a member of the board of directors

answer

b. an internal stakeholder

question

Amazon.com maintains an easy-to-use website, has an accessible service phone number, and offers an inexpensive annual shipping fee primarily in an effort to serve which stakeholders? A. Distributors B. Strategic allies C. Government regulators D. Financial institutions E. Customers

answer

e. customers

question

________ are stakeholders of organizations because they rely on the tax base companies help create, as well as their employee payrolls, to thrive. A. Special-interest groups B. Government regulators C. Mass media D. Local communities E. Financial institutions

answer

d. local communities

question

Joe, owner of ABC Electronics, just discovered that his trusted friend Paul, his accountant for over 30 years, has been mishandling the company books and stealing from the company bank account. Joe must decide whether to publicly ignore his friend's actions and avoid bad publicity for the firm, an example of ________. an ethical dilemma corporate governance a social audit a synergy factor a whistle-blower

answer

an ethical dilemma

question

With recent reports of identity theft, Mr. Jones, the CEO of a construction company, is concerned about his employees' privacy, and because of recent accidents on the job, he is also worried about the safety of his workers. Mr. Jones's concerns with privacy and health and safety are outlined in the _____ approach to deciding ethical dilemmas.

answer

moral rights

question

When Bernard Madoff used money from newer investors to pay off older ones, this was an example of ____.

answer

ethical dilemma

question

Which of these is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal? A. Ethics question B. Ethical behavior C. Moral decision D. Ethical dilemma E. Morality situation

answer

d. ethical dilemma

question

Jack is working overseas, and has been asked by a superior to present a government official with a cash payment in order to secure a contract. This makes Jack uncomfortable since he does not feel it is right, yet he worries about upsetting his boss. Jack is facing A. political-legal trends. B. an ethical dilemma. C. a moral-rights approach by his boss. D. an idealistic situation. E. sociocultural trends.

answer

b. an ethical dilemma

question

Issues like privacy, health and safety, and due process that are described as basic rights are typically tied to which of the following approaches to deciding ethical dilemmas? A. Utilitarian B. Justice C. Individual D. Liberty E. Moral rights

answer

e. moral rights

question

Globalization is the trend ________. toward one world economy and banking system of the world economy becoming a less dependent system of the world economy adding more independent markets of the world economy toward becoming a more interdependent system toward one world language and culture

answer

of the world economy toward becoming a more interdependent system

question

True or False? Globalization is defined as the elimination of all trade barriers worldwide.

answer

False

question

The trend of the world economy toward becoming a more interdependent system is called A. international cooperation. B. globalization. C. world partnership. D. economic defragmentation. E. international unification.

answer

b. globalization

question

Free trade is the ________. policy of cost-free exchange of goods movement of customers between nations that do not have trade embargoes bartering or sale of goods without taxes bartering of goods or services locally or globally movement of products between countries without political or economic obstruction

answer

movement of products between countries without political or economic obstruction

question

True or False? Free trade is the movement of goods and services among nations without political or economic obstruction

answer

True

question

The movement of goods and services among nations without political or economic obstruction is called A. trade policy. B. free trade. C. trade protectionism. D. privatization. E. trade embargo.

answer

b. free trade

question

Ethnocentric managers believe that their native country, culture, language, and behavior ________. are outdated are hurtful to others need to be changed are equal to all other cultures are superior to all others

answer

are superior to all others

question

True or False? Successful international managers are most likely to be geocentric rather than ethnocentric or polycentric

answer

True

question

__________ managers believe that their native country, culture, language, and behavior are superior to all others. A. Expatriate B. Ethnocentric C. Geocentric D. Polycentric E. Global

answer

ETHNOCENTRIC

question

Ethnocentrism among international managers has been linked to A. higher performance by foreign subsidiaries. B. lower turnover among employees in foreign subsidiaries. C. fewer lawsuits over personnel policies within foreign subsidiaries. D. recruitment difficulties for foreign subsidiaries. E. poor-quality products from foreign subsidiaries.

answer

D. recruitment difficulties for foreign subsidiaries.

question

Christine prefers not to deviate from the practices she has always used as a U.S. manager, even though she is now working at an Asian subsidiary. She has been heard saying that she is "just ensuring the job gets done right." Christine is most likely a(n) ________ manager. A. ethnocentric B. concentric C. prejudicial D. polycentric E. geocentric

answer

ETHNOCENTRIC

question

Don, the owner of a fishing business, attended an entrepreneurship workshop that discussed the triple bottom line, which measures an organization's ________ performance. financial, diversity, environmental marketing, profit, efficiency social, environmental, financial social, effectiveness, financial social, synergy, diversity

answer

social, environmental, financial

question

A nation's culture is ________. a favorable trading agreement toward other nations a shared set of business traditions common to the nation the laws that are accepted as good morally by most of the citizens its constitution and written codes of behavior the shared set of beliefs, values, knowledge, and patterns of behavior common to its people

answer

the shared set of beliefs, values, knowledge, and patterns of behavior common to its people

question

When communicating across cultures, the best option regarding language use is _____.

answer

learn the local language

question

True or False? Most of what we know about our native culture we have learned through formal education

answer

False

question

A nation's __________ is the shared set of beliefs, values, knowledge, and patterns of behavior common to its people. A. economic policy B. culture C. social pattern D. demography E. political process

answer

B. CULTURE

question

Alice's Pasta Kitchen makes quality pasta and sells its products to customers in other countries. This is an example of ________. exporting dumping importing bartering countermarketing

answer

exporting

question

True or False? Dumping is the practice of a foreign company exporting products abroad at a lower price than the price in the home market, or even below the costs of production, in order to drive down the price of the domestic product.

answer

True

question

A company that is producing goods domestically and sells them outside the country is involved in A. countertrading. B. outsourcing. C. importing. D. exporting. E. franchising.

answer

d. exporting

question

__________ is the practice of a foreign company exporting products abroad at a lower price than the price in the home market or even below the costs of production in order to drive down the price of the domestic product. A. Export crashing B. Dumping C. Predatory selling D. Loss transaction E. Alien advantage

answer

dumping

question

An organization's internal stakeholders consist of ________. board of directors, customers, owners competitors, the community, suppliers board of directors, employees, owners board of directors, employees, suppliers customers, families of employees, employees

answer

board of directors, employees, owners

question

Business scholar Archie Carroll suggested that the first and primary responsibility of an organization in the global economy is to ___.

answer

be profitable consistent with expectations for international business

question

The economic community that includes China and Thailand is the A. NAFTA. B. EU. C. ASEAN. D. Mercosur. E. IMF.

answer

C. ASEAN

question

The city government of Pleasantville promised significant tax breaks to a large retailer if it expanded its presence, which would result in nearly 200 new local jobs. However, the retailer found another location better for expansion. As a result, the city of Pleasantville instituted clawbacks by _____.

answer

rescinding the tax breaks

question

A state government offered a German solar research company a tax break if it located its U.S. headquarters in that state because of the new jobs that would be created. Unfortunately, problems occurred, resulting in little company growth and few new jobs. As a result, the state instituted a ______ by rescinding the tax breaks. A. clawback B. reallocation C. tax amendment D. reformation E. levy turnabout

answer

a. clawback

question

True or False? Great communications systems have been a hallmark of great civilizations.

answer

True

question

The earliest forms of communication, the hallmark of great civilizations, were based on A. personal relationships. B. technology. C. transportation. D. warfare. E. agriculture.

answer

Transportation

question

True or False? Countertrading refers to a company producing goods domestically and selling them outside the country

answer

False

question

True of False? If a country's currency drops dramatically and it is unable to import the goods it needs, then an exporter who trades with that country may turn to countertrading.

answer

True

question

A company that barters goods for other goods is involved in A. outsourcing. B. countertrading. C. importing. D. exporting. E. franchising

answer

b. counter trading

question

Recently, the Chinese government exchanged 212 railway trucks full of mango juice for a passenger jet from a Russian company. The Russian company is involved in A. importing. B. franchising. C. pseudo-exporting. D. outsourcing. E. countertrading.

answer

e. counter trading

question

Don's Carpet installed carpet at no cost for City Office Supply, in exchange for $1,000 of office supplies. This is an example of ____.

answer

counter trading

question

True or False? Customers are those who pay to use an organization's goods or services.

answer

True

question

True or False? Customers have more faith in health insurance companies to handle complaints than they have in apparel outlets.

answer

False

question

A __________ is a person or organization that helps another organization sell its goods and services to customers. A. financier B. supplier C. strategic ally D. distributor E. special-interest group

answer

distributor

question

Omar is a human resources manager for a large landscaping and exterior construction company called Northwest Patios. A local news station has just done a story on several dissatisfied customers and their complaints of shoddy work. Omar has had two other media outlets contact him this morning too. Based on research on the effects of such publicity, Omar should expect that A. job applications will increase, though rates of candidates accepting job offers will decline. B. employee retention will improve. C. both rates of candidates accepting job offers and employee retention will slide. D. job applications will decrease but employee retention will stay the same. E. no substantive changes in applications, offer acceptance or retention will occur.

answer

C. both rates of candidates accepting job offers and employee retention will slide.

question

Because Ace Development Services is the only company that supplies a critical product for clients, customers of Ace are likely to ____.

answer

put up with poor-quality products

question

At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Susan, the vice president of marketing, is involved in resolving this conflict, this is an essential part of which management function?

answer

leading

question

George, who owns a small grocery store, has a reputation in the community as a tough manager. Many customers have heard George yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. George is a(n) ____ manager.

answer

Theory X

question

For years ABC Copier, a copier machine supplier, enjoyed strong sales and a huge share of the copier market, far ahead of its competition. However, over the years, ABC seldom asked customers for feedback. So when some of ABC's competition responded to what customers need and started offering copiers with new technology, ABC lost much of its market share. ABC utilizes a(n) ____ system.

answer

closed

question

True or False? Far East Chop House is an American restaurant that purchases beef from a Nebraska company that raises Japanese cattle. The Nebraska company would best be described as a distributor for the Far East.

answer

False

question

True or False? Distributors have been hurt by the rise in popularity of the Internet.

answer

True

question

True or False? When the independent, high-end U.S. Grant hotel in downtown San Diego joined Starwood's Luxury Collection of hotels to gain "worldwide exposure," it was an example of a distributor relationship.

answer

False

question

Distributors are part of the ______ environment of organizations. A. alliance B. task C. sociopolitical D. general E. internal

answer

b. task

question

True or False? For convenience, you purchase tickets to see the Black Keys through StubHub rather than from the venue itself. In this case, StubHub acts as a A. strategic ally. B. supplier. C. repackager. D. special-interest group. E. distributor

answer

e. distributor

question

The marketing director informed his employees that he feels the company needs to improve its relationship with the distributors of the company's products to increase market share because they are part of the ______ environment of the company.

answer

task

question

When a food distributor looks at changing the products it markets in the southern states because of an increasing percentage of customers from Central and South America, it is looking at the ____ forces.

answer

demographic

question

Import quotas are designed to prevent A. embargoes. B. dumping. C. exports. D. tariffs. E. outsourcing.

answer

b. dumping

question

Wheat producers in the United States claim that the Canadian Wheat Board is selling wheat imported into the United States at unreasonably low prices, and they fear depression of their own prices. The U.S. producers are accusing the Canadians of A. creating an embargo. B. unfair foreign advantage. C. export crashing. D. loss transactions. E. dumping.

answer

e. dumping

question

China has been accused by shrimpers in South Louisiana of selling shrimp in the United States at a lower price than U.S. suppliers to drive down the price of American shrimp. The U.S. shrimpers are accusing the Chinese of ___.

answer

dumping

question

True or False? E-commerce refers to the buying and selling of products and services through computer networks.

answer

True

question

True or False? The economic integration of the European Union can best be considered part of the economic forces.

answer

False

question

True or False? Cuban cigars and sugar cannot legally be imported into the United States because of a trade embargo

answer

True

question

South Korea recently lifted its ban on beef and beef products imported from Canada, one that had originated because of cases of bovine spongiform encephalopathy (BSE) among Canadian cattle. The ban is an example of a(n) A. revenue tariff. B. boycott. C. embargo. D. protective tariff. E. import quota.

answer

c. embargo

question

The United States has prohibited the import of sugar and cigars from Cuba. This is an example of a(n) ___

answer

embargo

question

True or False? Ethical behavior is defined as a behavior that creates the greatest good for the greatest number of people.

answer

False

question

True or False? A moral-rights approach to ethical behavior taken by a manager would often result in her performing a "cost-benefit" analysis.

answer

False

question

True or False? The approach to ethical behavior that is guided by respect for fairness and equity is the integrity approach.

answer

False

question

True or False? It is still unclear whether ethical behavior and social responsibility give an organization a competitive advantage.

answer

False

question

Aaron is a manager at a local live music venue. He is developing a new online system for advance ticket sales. Some of the shows have been so popular that tickets sell out quickly and regular patrons have complained that with a slow Internet connection they have no chance to purchase. In an effort to be fair to all prospective customers, Aaron is using what approach to ethical behavior? A. Utilitarian B. Individual C. Moral-rights D. Justice E. Environmental

answer

d. justice

question

True or False? An example of a trading bloc is the European Union.

answer

True

question

True or False? An inherent weakness of the European Union is that stronger countries may have to rescue weaker ones that are in financial crisis.

answer

True

question

The EU has recently agreed to cut the taxes it charges on bananas imported from Central and South America. This tax is a type of A. embargo. B. tariff. C. import quota. D. predatory selling. E. boycott.

answer

b. tariff

question

The __________ is the rate at which one country's currency can be exchanged for another country's currency. A. exchange rate B. GATT C. terms of transaction D. interest rate E. return rate

answer

a. exchange rate

question

Jill, a native of New Orleans, was living in Berlin and working for a U.S. news magazine. Jill would best be termed a(n) A. countertrader. B. franchisor. C. expatriate. D. outsourcer. E. refugee

answer

C. expatriate.

question

A government's seizure of a domestic or foreign company's assets is known as ____.

answer

expropriation

question

True or False? When DuPont agrees to let a Brazilian company make its product Teflon, the nonstick coating, in its local market for a fee it is called franchising.

answer

False

question

True or False? If Toys R Us provides the use of its name plus its operating know-how to a company in Poland in return for an upfront fee plus a percentage of the profits, Toys R Us would be participating in franchising.

answer

True

question

Pizza Hut provides the use of its name plus operating know-how to companies in Costa Rica in return for a fee plus a percentage of profits. Pizza Hut is A. exporting. B. franchising. C. countertrading. D. involved in a strategic alliance. E. involved in a greenfield venture.

answer

b. franchising

question

True or False? In business, the extended environment is another name for general environment.

answer

False

question

True or False? The mass media is part of an organization's general environment.

answer

False

question

True or False? As a manager, you cannot control the forces in the general environment

answer

True

question

True or False? Factors such as unemployment conditions and interest rates would be considered part of demographic forces in an organization's general environment.

answer

False

question

The general environment of an organization is also known as its A. forcefield. B. macroenvironment. C. global sphere of influence. D. task environment. E. control climate.

answer

b. macroenviornment

question

Inflation is an example of ______ forces in an organization's general environment. A. economic B. technological C. political-legal D. sociocultural E. demographic

answer

a. economic

question

Tom and his managers are discussing the unemployment, inflation, and interest rate trends that might affect his chain of coffee shops over the next 12 months and the projected growth in the areas where his stores are located. The managers are studying the ______ forces in their organization's general environment.

answer

economic

question

Patsy, a nurse, has decided to start a home health care service to assist with the medical, meal preparation, and light housecleaning needs of older adults. To grow her business, Patsy is focusing her marketing efforts on the older adult population; as she does this, she is involved with the _____ environment.

answer

general

question

True or False? The global economy refers to the heightened economic regulation of many national markets as they protect themselves from one another.

answer

False

question

True or False? The global economy refers to worldwide conditions by which goods, people, and money can move more freely.

answer

True

question

True or False? The global economy has had a revitalizing effect on some parts of industrial America.

answer

True

question

Which of the following is an event that helped spur the inception of the global economy? A. The opening of Asian markets to foreign investors. B. Improved race relations worldwide. C. The industrial revolution. D. The invention of the Internet. E. The increasing regulation of economies across the world.

answer

A. The opening of Asian markets to foreign investors.

question

Which of the following is a negative effect for the United States of global economic interdependency? A. Decreased economic activity B. Poorer quality goods C. Lower standards of living D. Loss of well-paying jobs E. More expensive products

answer

d. loss of well-paying jobs

question

true or false? air travel and electronic media have made the global village phenomenon possible.

answer

true

question

True or False? The term global village refers to the tendency for various cultural groups to cluster in small pods throughout the world.

answer

False

question

Which form of technology was exploding when the notion of a "global village" was first developed? A. Newspapers B. Telephones C. Television D. Cell phones E. The Internet

answer

c. televison

question

Last week Paul, CEO of Quality Furniture in South Carolina, traveled to Europe to visit customers. While overseas, Paul checked his e-mail daily and visited his company's website to show to customers. After visiting the last customer Friday morning, Paul was able to return to the corporate office to meet with his board of directors that night. This "shrinking" of time and space with air travel and electronic media defines ____.

answer

global village

question

True or False? Government regulators are regulatory agencies that establish ground rules under which organizations may operate

answer

True

question

True or False? The National Rifle Association is an example of a government regulator.

answer

False

question

Last summer a representative of OSHA, the agency responsible for enforcing health and safety regulations, visited one of Emilio's construction sites and his company, Gutierrez Construction, was fined for several violations. To this company, OSHA represents a ______, part of an organizations' ______. A. special-interest group; task environment B. government regulator; general environment C. political-legal force; general environment D. special-interest group; external environment E. government regulator; task environment

answer

E. government regulator; task environment

question

True or false? A greenfield venture is a foreign subsidiary created to exploit previously untapped natural resources in another country

answer

False

question

True or False? Two of the reasons companies expand internationally are to take advantage of the availability of suppliers, or to charge tariffs or impose import quotas

answer

False

question

True or False? An import quota is a trade barrier in the form of a customs duty, or tax, levied mainly on imports

answer

False

question

The United States limits the amount of cheese purchased from other countries; this policy is a type of ____.

answer

import quota

question

Seref purchases handcrafted Turkish rugs overseas and brings them to the United States to sell in his retail store. He is involved in A. outsourcing. B. countertrading. C. importing. D. franchising. E. exporting.

answer

C. importing.

question

True or False? The organization that assists in smoothing the flow of money between nations is the International Monetary Fund

answer

True

question

True or False? Recently, the International Monetary Fund has had a high-profile role in assisting some weaker European countries, including making loans to Greece, Portugal, and Ireland.

answer

True

question

True or False? Arabs prefer a larger interpersonal space when communicating than Americans.

answer

False

question

______ is the illegal buying or selling of a company's stock by people using confidential company information. A. A whistle-blower B. Stock exploitation C. Insider trading D. Tip abuse E. A Ponzi scheme

answer

c. insider trading

question

When communicating across cultures, the best option regarding language use is ____

answer

learn the local language

question

When a company allows a foreign firm to pay it a fee to make or distribute the first company's product or service it is called A. outsourcing. B. franchising. C. licensing. D. countertrading. E. a joint venture.

answer

c. licensing

question

Eli Lilly has agreed to let a South African company manufacture several of Eli Lilly's diabetes drugs and pay Eli Lilly a fee to distribute the drugs with a different brand name in South Africa. Eli Lilly is engaging in A. licensing. B. franchising. C. countertrading. D. a strategic alliance. E. a greenfield venture.

answer

a. licensing

question

In a(n) ______, shared meanings are primarily derived from written and spoken words rather than situational cues. A. core values system B. low-context culture C. expatriate system D. societal value system E. high-context culture

answer

b. low-context culture

question

True or False? Maquiladoras are manufacturing plants allowed to operate in South and Central America with special privileges in return for employing citizens in these countries.

answer

False

question

Polo Ralph Lauren, Tommy Hilfiger, and Wrangler manufacture jeans at plants in Mexico, thanks to the inexpensive labor there and various tax breaks from the Mexican government. These companies are A. repatriating. B. using maquiladoras. C. countertrading. D. franchising. E. licensing.

answer

b. using maquiladoras

question

True or False? The Mercosur is composed of countries in southeast Asia

answer

False

question

Which of the following countries is a member of Mercosur? A. China B. Paraguay C. Greece D. Panama E. Mexico

answer

b. paraguay

question

_____ time is a preference for doing one thing at a time. A. Singular B. Unichronic C. Monochronic D. Absolute E. Unitary

answer

c. monochromic

question

True or False? Human trafficking is unethical according to the moral-rights approach

answer

True

question

True or False? The purpose of granting "most favored nation" status to another country is to promote tourism

answer

False

question

______ is a trading status that describes a condition in which a country grants other countries favorable trading treatment such as a reduction of import duties. A. Most favored nation B. Liberty status C. Protected trade D. Mercosur E. Free trading status

answer

a. most favored nation

question

True or False? A multinational corporation is a nonprofit organization with operations in several countries

answer

false

question

True or False? The World Health Organization is an example of a multinational organization

answer

True

question

True or False? A foreign subsidiary that is totally owned and controlled by an organization is called a multinational

answer

False

question

BHP Billilton is an Australian mining company with operations in Brazil, Canada, South Africa, and the United States, among other countries. This company is a A. multiregional conglomerate. B. multinational organization. C. global concern. D. multiregional firm. E. multinational corporation.

answer

E. multinational corporation.

question

Oxfam International is a nonprofit that works in 90 countries on issues of poverty advocacy and eradication, as well as disaster relief. Oxfam is a(n) A. multinational corporation. B. global aid firm. C. international philanthropy. D. multinational organization. E. global charity.

answer

d. multinational organization

question

The International Red Cross is an example of a A. multinational organization. B. multigovernment organization. C. international social corporation. D. multinational corporation. E. global philanthropy

answer

A. multinational organization.

question

True or False? Mexico is part of NAFTA

answer

True

question

Over 682,000 U.S. workers have lost their jobs because they were moved south of the border as a result of A. NAFTA. B. WTO. C. Mercosur. D. IMF. E. EU.

answer

NAFTA

question

True or False? Offshoring is defined as using suppliers outside the home country to provide labor, goods, or services

answer

True

question

True or False? If you can describe a job precisely, or write rules for doing it, it is protected against offshoring

answer

False

question

Employees at Zachary's Chicago Pizza in California can purchase company stock and thus become owners through a device called A. a trustees arrangement. B. participative management. C. bond sharing. D. an employee stock ownership plan. E. profit sharing.

answer

D. an employee stock ownership plan.

question

People who can claim an organization as their legal property are called A. owners. B. the board of directors. C. financial institutions. D. customers. E. employees.

answer

a. owner

question

True or False? Philanthropy means making charitable donations to benefit humankind.

answer

True

question

True or False? Andrew Carnegie, steel magnate and supporter of free libraries, is an example of a philanthropist.

answer

True

question

Google made a pledge to investors when it went public to reserve 1% of its profit and equity to "make the world a better place." This is an example of corporate A. fairness. B. correctness. C. greenworks. D. philanthropy. E. sustainability.

answer

d. philanthropy

question

True or False? Political-legal forces are changes in the economic, political, legal, and technological global system that may affect an organization.

answer

False

question

American companies may be more willing to sue competitors to gain competitive advantage than those in other countries, which is an example of which type of force? A. Special interest B. Economic C. Sociocultural D. Political-legal E. Demographic

answer

D. Political-legal

question

True or False? Managers who take the view that native managers in foreign offices best understand native personnel and practices, and so the home office should leave them alone, are called polycentric managers

answer

True

question

True or False? Polycentric managers accept that there are differences and similarities between home and foreign personnel and practices and that they should use whatever techniques are most effective.

answer

False

question

True or False? In polychronic time, time is viewed as being flexible and multidimensional.

answer

True

question

polycentric manager believes that A. organizations should maximize the number of managers from different countries in foreign operations. B. her country and culture are superior. C. managers in foreign countries should follow corporate procedures. D. native managers in foreign offices best understand native personnel and practices. E. managers in foreign countries should use whatever techniques are most effective.

answer

D. native managers in foreign offices best understand native personnel and practices.

question

Bradley was working for the summer in Costa Rica. He had made arrangements with a business associate to give him a ride to a nearby town at 10 a.m. He was very upset when his ride had still not appeared by 10:30. Bradley did not understand that ______ time is common in Latin America. A. variable B. monochronic C. multitask D. delayed E. polychronic

answer

e. polychromic

question

Tom and his fiancé Susan decided to have their wedding on a beach in Acapulco, Mexico. Some services for the wedding, such as the limousine and the catering services, were local. Throughout the weekend of the wedding, the couple found that workers and things for their wedding arrived late. In response, the Mexican workers remarked, "Ustedes tiene que ser flexibles," which in English means, you have to be flexible with time. This attitude regarding time is considered _____.

answer

Polychronic time

question

True or False? the religion with the most followers worldwide is Hinduism.

answer

False

question

True or False? The Sarbanes-Oxley Act was a response by Congress to an array of high-profile U.S. business scandals at the beginning of the 21st century.

answer

True

question

The Sarbanes-Oxley Act of 2002 requires that a company's chief executive officer and chief financial officer must comply with which of the following? A. Open personal lines of credit. B. Hire an ethics officer. C. Set procedures and guidelines for the board of directors. D. Hire a diversity officer. E. Personally certify financial reports.

answer

E. Personally certify financial reports.

question

True or False? An interest in health and fitness leading to a boost in sales of athletic shoes demonstrates a sociocultural force.

answer

True

question

________ forces are influences and trends originating in human relationships and values that may affect an organization. A. Sociocultural B. Special-interest C. Demographic D. Political-legal E. Media

answer

A. Sociocultural

question

The American epidemic of obesity among U.S. youth is an example of which external force? A. Sociocultural B. Special interest C. Demographic D. Political-legal E. Media

answer

A. Sociocultural

question

True or False? The two parts of the external environment are the task environment and the socio-political environment.

answer

False

question

Americans driving less and young people having less interest in cars are examples of trends in society known as ____ forces.

answer

sociocultural

question

After the disastrous oil spill in the gulf, many consumers decided to avoid BP products, many even joining a popular "Boycott BP" Facebook page. Stuart runs an independent BP gas station in Louisiana and his business suffered from this consumer response. In this instance, boycotters would be considered a ______, part of the gas station's ______ environment. A. special-interest group; task B. local community; task C. demographic force; general D. sociocultural force; task E. local community; general

answer

A. special-interest group; task

question

Joe, a lobbyist who represents a certain industry, is meeting with several members of Congress to try to exert political influence by contributing funds to the lawmakers' election campaigns. Joe also is involved in a letter-writing campaign to promote his cause. Joe represents a ____.

answer

special-interest group

question

Two organizations who join forces to achieve advantages neither can perform as well alone would be called A. union partners. B. strategic allies. C. distributors. D. special interests. E. regulatory institutions.

answer

b. strategic allies

question

A large athletic shoe company has agreed to work with a smaller company that has a new line of athletic clothing since the bigger firm does not have a similar offering and the smaller firm has limited experience in marketing and distribution. The two firms could be described as A. union partners. B. strategic allies. C. distributors. D. special interests. E. regulatory institutions.

answer

b. strategic allies

question

Ole McDonald, a successful farm equipment supply company in the Midwest, joined with A-Plus Supply, a national hardware and home retailer, so Ole McDonald can open stores in other regions and A-Plus can now offer a high-quality product in the farm community. This is an example of a ___ relationship.

answer

strategic allies

question

True or False? A supplier is a person or an organization that provides materials or labor to consumers.

answer

False

question

A U.S. paper mill purchases wood from a Canadian logging company to make wood pulp in its production of paper, so in this case the logging company is a A. customer. B. strategic ally. C. supplier. D. distributor. E. special-interest group.

answer

c. supplier

question

True or False? A tariff is a limitation on the numbers of products allowed into a country, imposed by its government to protect domestic industries

answer

False

question

True or False? One way to avoid a tariff is to create a subsidiary to produce the product in the foreign country imposing that tariff

answer

True

question

True or False? A revenue tariff is designed to protect domestic products from foreign imports by raising the price of the latter.

answer

False

question

True or False? Tariffs are common today and still growing in number since they have a long history of successfully protecting jobs in this country.

answer

False

question

True or False? As a result of recent negotiations, the General Agreement on Tariffs and Trade (GATT) is expected to supersede the WTO by 2015.

answer

False

question

A duty imposed on imported goods designed simply to raise money for the government is known as a(n) A. protective tariff. B. income quota. C. income embargo. D. revenue tariff. E. import quota.

answer

d. revenue tariff

question

True or False? The task environment consists of groups that present workers with daily tasks to handle

answer

true

question

______ are in an organization's external task environment. A. Employees B. International forces C. Owners D. Lenders E. Demographic forces

answer

lenders

question

Which of the following organizations succeeded GATT? A. World Trade Organization B. World Bank C. EU D. International Monetary Fund E. NAFTA

answer

A. world trade organization

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