Leadership in Virgin Established by Sir Richard Branson 22 years ago, Virgin Atlantic has become Britians second largest airline. It operates 37 aircraft, employs 9000 staff and flies more than 4. 5 million passangers a year to some of the worlds major cities. After the slump in air travel following 9/11 Virgin Atlantic went through a period of rapid growth. Virgin Atlantic introduced a leadership development program that was led by business objectives rather than HR process and fitted into the organizations long term goal of increasing profits by 7%.
The leadership team started by identifying the traits that it belivied made Virgin successful and followed this with a 360 degree appraisal of the management teams strengths and weakness. In May 2006 Virgin sent all of its 120 managers to personal development workshops as part of a leadership initative
...at the cost estimated between ? 4000 - ? 5000 per head. Virgin felt that external recruitment moreover had diluted the “vibe” of the workplace and wished to create strong leadership teams with-in the company. Virgin Business Manifesto: “To grow a profitable airline which people love to fly and where people love to work”
Six leadership principles important to Virgin: i. Focus agressivly on profit ii. Be bold and adventurous iii. Deliver the basics brilliantly iv. Add magic touches v. Inspire and engage your people vi. Ensure great people can do great work “Staff first then customers and shareholders” Richard Branson Branson as a Leader Bransons style of leadership leans heavily on delegation. He says he would be unable to develop his business without the help of his managers, lawyers and friends. This emphasizes such leadership qualities as
flexiability, ability to delegate and accept own weaknesses.
Branson as a Transformational Leader Key points of such a leader: i. Find the right people ii. Inspiring them iii. Drawing out the best things iv. Love learning v. Inquisitive mind vi. Life is a one learning process Main characteristics: i. Ability to connect with people ii. Innovative approach to the business iii. Likes challanges and will always disengage difficulties “Business has to give people enriching rewarding lives, or it is simply not worth doing” Richard Branson Stragety: • Listen to people, encourage and feedback • Integrate personal into other parts of the organisation
Core beliefs and values: • Helping people achieve things that they did not know they were capable of • Being a catalyst to the success of others • Constantly learning Values and beliefs: • Says he never listens to critics • He is a sponge for new ideas • Inspire people to think like entranpreneurs • You and everyone around you will makes mistakes Bransons skills: • Public relations genius, he understands what the media want and he gives it to them • He is likeable and knows when to disappear Branson places enormous value on time management. /3 of his time on trouble shooting, another 1/3 on new projects both chartiable and business and the final 1/3 on promoting and talking about the business. “Being someone who cares about people is important, you cant be a good leader unless you generally like the people. That is how to bring out the best in them” Richard Branson People don’t need to be told where they have slipped up or made a mess of something “they
will sort it out themselves” Key is to listen to any and all ideas and offer feedback. Employees often leave organisations because their ideas fall on deaf ears.
Interaction between employees and managers is fundamental. Transformation Leadership as seen in Virgin Transformation leadership enhances the motivation, morale and performance of employees through a variety of mechanisms. These include connecting to the employees sense of identity and self to the mission and the collective identity of the organisation. Being a role model for employees that inspires them challenging employees to take greater ownership for their work and understanding the strengths and weaknesses of employees so the leader can align followers with the tasks that optimize their performance.
Folowers of such a leader feel trust, admiration, loyality and respect for the leader and because of the qualities of the transformational leader, are willing to work harder than originally expected. These outcomes occurbecause the transformational leader offers employees something more than just working for self gain, they provide employees with an inspiring mission and vision to give them identity. The leader transforms and motivates employees through his/her idealized influence (charisma) intellectual stimulation and individual consideration.
In addition this leader encourages employees to come up with new and unique ways to challenge the status quo and to alter the envoirment to support being successful. Full range of leadership introduces four elements of Transformational Leadership. i. Individual Consideration The degree to which the leader attends to each employees needs. Acts as a mentor or coach to the employee and listens to the employees needs. Gives empathy and support. ii. Intellectual Stimulation
The degree to which the leader challenges assumptions, takes risks and solicits employees
ideas. Encourage and stimulate creativity in their employees. iii. Inspirational Motivation The degree to which the leader articulates a vision that is appealing and inspiring to employees. The employees are willing to invest more effort in their tasks, they are encouraged and optimistic about the future and believe in their abilities. iv. Idealized Influence Provides a role model for model for high ethical behaviour, instills pride and gains respect and trust.
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