question

If the negotiations between union and management representatives come to a standstill and a third party is brought in to make suggestions or propose solutions to help resolve the impasse, then the third party would likely be a(n)

answer

mediator

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When Betsy pointed out to her supervisor that the furniture assemblers at their manufacturing plant were using 20 percent more nails than in the preceding month, she was involved in

answer

controlling directing

question

The degree to which a good or service meets the demands and requirements of customers is called

answer

quality

question

Operations management includes responsibility for

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inputs and outputs

question

Determining an organization's objective and deciding how to accomplish them are part of the management function known as

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planning

question

The major reason for forming a labor union is that

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a group has more clout with management than an individual

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Why is monitoring the consequences of decisions important?

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The consequences of decisions may not be apparent quickly enough without monitoring

question

To avoid legal problems, before firing an employee, companies should ensure that

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they have documented all problems and warning in the employee's work records

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Why do the products of service providers tend to be more customized than those of manufacturers?

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Differing customers have differing needs

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The qualifications necessary for a specific job are spelled out in the job

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specification

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Which of the following is not a benefit?

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Salary

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When assessing the appropriateness of decision option, managers should

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consider its impact on the organizations as a whole

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Top managers spend most of their time performing which of the following management functions?

answer

Planning

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The document that contains an overview of a job's title, tasks, relationships with other jobs, physical and mental skills required, duties, and responsibilities is referred to as a job

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description

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Having conceptual skills often means being able to

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think creatively and in abstract terms

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Professionals who specialize in luring qualified people away from other companies are known as

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headhunters

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Having good human relations skills means that a manager is able to

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work with others

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______ are responsible for tactical planning that will implement the general guidelines established by top management

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Middle managers

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The process of determining how many supplies and goods are needed, keeping track of quantities on hand, each item's location, and who is responsible for it is called

answer

inventory control

question

When analyzing option in the decision-making process, managers must consider the appropriateness and ______ of each option

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practicality

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A person in charge of designing production facilities, purchasing supplies, and ensuring that products meet quality standards is probably a

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productions and operations manager

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The first step in the control process is to

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measure the actual performance

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_____ make decisions about the use of an organization's resources and are concerned with planning, organizing, leading, and controlling the organization's activities

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Managers

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When managing quality in manufacturing, when is sampling likely to be used?

answer

When inspection tests are destructive

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Decisions regarding adding new products, acquiring companies, and moving into foreign markets would most typically be made by

answer

top management

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To ensure quality and efficiency, operations managers take _______ at a various points in the transformation process and compare them to established standards.

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Feedback

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Which of the following is best used when employees know the organization's standards and are highly motivated to attain them?

answer

Free-rein leadership

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Facility location decisions are complex because

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they involve the evaluation of a number of important factors and the costs are high

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Which of the following activities is not included in supply chain management?

answer

Researching and developing new products

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Crisis management plans generally cover maintaining business operations during a crisis and

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communicating with others about the situation and the company's response to it

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Positions such as foremen, supervisors, and officer managers are examples of

answer

first-line management

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______ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality

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Total Quality Management

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Manufacturers' products are typically

answer

more standardized than service providers'

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Management is a process

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of coordinating resources to achieve objectives

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Managers involved in checking an applicant's references should be aware that an applicant's former employers will likely confirm only that the individual did indeed work there, but not provide any information about the applicant's

answer

quality of work

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To achieve its objectives, management may use ______, which are similar to union strikes.

answer

lockouts

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An interview is

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a chance to exchange information with the candidate

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The nature of the service provider's product requires

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a higher degree of customer contact

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Bob has been put in charge of a group of new employees. He has told them they must perform their duties in the exact manner and other that he has commanded, with no exceptions. Bob is using

answer

autocratic leadership

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All activities involved in obtaining and managing raw materials and component parts, managing finished products, packaging them, and getting them to customers are a part of

answer

supply chain management

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Materials that have been purchased to be used in making other products are included in the

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raw materials inventory

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Transformation processes occur

answer

in all organizations

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Compared to service providers, manufacturers generally

answer

are more capital intensive

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To motivate employees such as car salespersons to sell as much as they can, they are paid

answer

commissions

question

Joe Johnson was recently moved to a new position in his company that involved learning new skills and work assignments even though Joe received no pay increase. This would best be called a

answer

transfer

question

The processes of an organization uses to maintain its established quality standards are called

answer

quality control

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Determining how many items are to be inspected is called

answer

sampling

question

Minimizing inventory by providing an almost continuous flow of items from suppliers to the production facility is referred to as

answer

just-in-time management

question

Determining, through observation and study, the specific tasks that comprise a job and knowledge, skills, and abilities necessary to perform it is called

answer

job analysis

question

The system in which management collects and analyzes information about the production process to pinpoint quality problems in the production system is called

answer

statistical process control

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