ISM3013 Test1 – Flashcards
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Which of the following is an example of a cross-functional business process?
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creating a new product
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Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
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TPS
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Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems. (T/F)
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True
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Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information. (T/F)
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True
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Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance. (T/F)
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True
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All of the following are direct business benefits of collaboration except for
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improved compliance with government regulations
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Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's
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IT infrastructure
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A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?
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survival
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Which of the following is not one of the current changes taking place in information systems technology?
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development of videopresence software
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The use of information systems because of necessity describes the business objective of
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survival
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The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and
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improved decision making
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A fully digital firm produces only digital goods or services. (T/F)
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False
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The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?
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survival
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Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes. (T/F)
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True
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Studies have consistently shown that firms that invest greater amounts in information technology receive greater benefits than firms that invest less. (T/F)
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False
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Converting raw data into a more meaningful form is called
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processing
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How does the Internet affect the way you purchase your textbooks?
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The Internet increases your bargaining power.
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In a demonstration of network economics, the more people that use Adobe software and related products, the greater value of the software. (T/F)
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True
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A substitute product of most concern for a cable TV distributor is
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satellite TV.
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The competitive forces model can be used to analyze today's digital firms as well as traditional firms. (T/F)
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True
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The value chain model classifies all company activities as either primary or support. (T/F)
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True
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Today's customers have ____________.
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higher expectations
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Which of the following would NOT be considered a disruptive technology?
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instant messaging
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A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force.
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new market entrants
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The cost incurred when a firm buys on the marketplace what it cannot make itself are referred to as
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transaction costs
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From the point of view of economics, information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labor. (T/F)
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True
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Information technology is creating new barriers to entry for a wide variety of employees into the workplace. (T/F)
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True
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The introduction of new information technology has a
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ripple effect raising new ethical, social, and political issues.
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Advances in data storage have made routine violation of individual privacy more difficult. (T/F)
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False
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What legal mechanism protects the owners of intellectual property from having their work copied by others?
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copyright law
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Privacy is the right to be left alone when you want to be, without surveillance or interference from other individuals or organizations. (T/F)
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True
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The practice of spamming has been growing because
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it is so inexpensive and can reach so many people
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Which of the following statements about trade secrets is NOT true?
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Any intellectual product, regardless of its purpose, can be classified as a trade secret.
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Most Internet businesses do very little to protect the privacy of their customers. (T/F)
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True
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