HMD 307 Test 2 – Flashcards
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All paperwork is completed
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During the Recognize the Team step which of the following items are completed?
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Sharing Lessons Learned
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During the prevent recurrence step which of the following items are completed?
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To make sure the root cause was addressed and to ensure no other issues were caused by the corrective action
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Why is it important to Verify the Corrective Action?
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Use of expired product
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All of the following are examples of problem symptoms except?
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Detection and Occurrence
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What are the two areas of the Problem that the team wants to focus on during RCA?
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A systematic search and quarantine of suspected nonconforming product throughout the supply/delivery chain.
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What does containment mean?
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24 - 48 hours
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Typically how long is the containment phase of an 8D?
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Who, What, When, Where, How, How Many
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What does 4W2H stand for?
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Is based on facts and Positively describes the "pain"
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A good problem definition?
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Supervisors Trainers Managers Employees
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What functions are typically on the 8D team?
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Discipline
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What does the "D" in 8D stand for?
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FALSE
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Recent research found that problem-solving requires intellect in the use of memory, higher levels of thinking, information evaluation, and decision-making, and the evaluation of results.
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false
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In the ideation process of creative problem solving, non-rational thinking is discouraged.
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walumbwa et al
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Which of the following scholars identified four components of authenticity, including self-awareness, balanced processing, relational transparency, and internalized moral perspective?
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it fulfills a need in society for trustworthy leaders
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which of the following is a strength of authentic leadership
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self-awareness
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which of the following is not one of the four positive psychological attributes of authentic leadership
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be perceived as trustworthy and believable by followers
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the process of authentic leadership emphasizes the development of qualities that help leaders
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the four components
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What is the basis of authentic leadership?
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George's practical model
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Research of which approach to authentic leadership was conducted using interviews of successful leaders?
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true
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The developmental perspective of authentic leadership emphasizes balanced processing and relational transparency
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Compassion and relationships
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Based on Bill George's authentic leadership approach, which of the following are not related?
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the practical approach lacks substantial research support
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a negative feature of authentic leadership is that
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the practical model has not been validated
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which of the following is a criticism of authentic leadership?
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Nelson Mandela
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according to the text, which person exemplifies authentic leadership with strong moral values and strong conscience?
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a strength of authentic leadership
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stating that authentic leadership provides broad guidelines for those who wish to become authentic leaders is
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Luthans and Avolio
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who used research from the fields of positive psychology and positive organizational behavior to identify psychological attributes that contribute to authentic leadership?
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humility
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which of the following psychological attributes is not part of luthans and avolios model of authentic leadership
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developmental
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defining authentic leadership as something that grows in people over a lifetime and can be triggered by major life events is to define it as
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self-awareness
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i am continually reflecting on how my decisions as a leader impct others and assessing how my core values emotions and motives reflect our goals. which component of authentic leadership am i using
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false
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according to george's authentic leadership model, strong relationships with followerws lead to compassion for those in need
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true
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self discipline is a dimension of authentic leadership in george's model
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false
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according to the interpersonal perspecrive, the central tasks of authentic leaders are to express strong values and consistently promote their vision for an organization
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fundamental
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Which is not a way to view or characterize authentic leadership
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grows out of the life story of the leader
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the intrapersonal definition of authentic leadership states that leadership
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courage
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which of the followin gis not a compnoent of walumbwa and associates review of authentic leadership?
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goals
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which is not a characteristic of authentic leadership?
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3
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there is no single accepted definition of authentic leadership, but it can be conceptualized in how many ways?
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true
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the life story of the leader is an important part of developing authenticity according to shamir and elam
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intrapersonal, interpersonal, and developmental
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the three definitions of authentic leadership are
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focuses on whether leadership is genuine
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Authentic Leadership
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Leadership based on leader's self-knowledge, self-regulation, and self-concept
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Intrapersonal Definition
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Leadership is relational and created by leaders and followers together It is a reciprocal process because leaders affect followers and followers affect leaders
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Interpersonal Definition
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Leadership can be nurtured and developed over a lifetime, Can be triggered by major life events, Leader behavior is grounded in positive psychological attributes/capacities and strong ethics
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Developmental Definition
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Self-awareness Internalized moral perspective Balanced processing Relational transparency
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Four authentic leadership components
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Understand their purpose Strong values Trusting relationships Self-discipline Act from the heart (mission)
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Five characteristics of authentic leaders
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Reflecting on one's core values, identity, emotions, motives Being aware of and trusting one's own feelings
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Self-awareness
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Self-regulatory process using internal moral standards to guide behavior
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Internalized moral perspective
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Ability to analyze information objectively and explore other people's opinions before making a decision
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Balanced processing
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Being open and honest in presenting one's true self to others
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Relational transparency
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confidence, hope, optimism, resilience
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Positive psychological capacities
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false
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Work experience is more important than analytical thinking when problem solving.
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the academic curriculum is not rigorous enough. Students are only motivated to get a grade and not to actually learn. Students do not get the opportunity to practice the skills they learn.
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Students at a large state university are not graduating with the skills that employers need. What is the problem? (you may choose more than one.)
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Lack of skill development
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In their capstone courses, students are required to demonstrate skill proficiency before graduation, but in a recent survey, 43% of employers say students lack the skills needed to perform satisfactory at the manager level. In this example the problem could be defined as:
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false
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Most managers consider both quanitiative and qualitative data when processing information related to problem solving.
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true
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When completing the Decision Matrix, it is important to score all options for an attribute before moving to the next attribute.
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establish, define, take short term action, determine. develop, implement, prevent, recognize
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The steps in 8D
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Actions taken to isolate the problem from any internal/external customer. Usually expected to be completed within a 24hr - 48 hour period.
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Containment
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The action taken to eliminate the cause of the nonconformity.
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Corrective Action
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When a process is designed to prevent an error from occurring.
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Error proofing
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The action that is taken to eliminate conditions that could produce a nonconformity
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Preventive Action
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The root cause should explain 100% of the unwanted problem/defect and that there are no additional reasons that the problem exists.
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Root Cause
