Fedex Company Profile Essay Example

Service have had an agreement in place that will expire in September 2013. During this period, FedEx Express has provided domestic air transportation services for First-Class, Priority, and Express Mail for USPS. Furthermore, they maintain about 5,000 drop boxes at Post Offices located in almost 340 metropolitan areas and handle international delivery service of Global Express Guaranteed (GXG) on behalf of USPS. If customers require customs brokerage or global cargo distribution services for international trade purposes, they can turn to FedEx Trade Networks which offers various valuable tools including Global Trade Data that provides the necessary information for managing import tracking.

FedEx Trade Networks offers support for global trade, such as help with C-TPAT and customs duties using WorldTariff. With 100 offices in North America and agents in Asia and Europe, they provide international advisory services. FedEx Ground focuses on small-package deliveries weighing up to 150 pounds for businesses and residences in North America.

FedEx Ground provides ground service to 100% of the United States population and overnight service up to 400 miles to almost all of the United States population. The company also offers service to almost the entire Canadian population, Puerto Rico, Alaska, and Hawaii through a ground and air network operation that is coordinated with other transportation providers, mainly FedEx Express. Additionally, FedEx SmartPost, a subsidiary of FedEx Ground, specializes in consolidating and delivering high volumes of low-weight, less time-sensitive business-to-consumer packages using the United States Postal Service for final delivery to residences. The company picks up shipments from customers, including e-tailers and catalog companies, providing sorting, linehaul services, and delivering packages to a United States Postal Service facility for final delivery by a

postal carrier.

FedEx offers delivery services to all residential addresses in the United States, including P.O. Boxes and military destinations, from its 20 distribution hubs under the FedEx SmartPost network. The company's ground operations are facilitated by approximately 520 facilities, including 30 hubs, located across the United States and Canada. Its operations are mainly carried out using around 22,000 owner-operated vehicles and approximately 29,500 company-owned trailers.

FedEx Ground utilizes its existing pickup and hub and linehaul network to offer FedEx Home Delivery service. This service shares facilities with FedEx Ground operations. Additionally, FedEx Freight provides a variety of LTL freight services through its businesses, including regional next-day and second-day, interregional, long-haul, and Canadian services. FedEx Freight is known for its reliability, on-time performance, and extensive network of service centers that reach all United States ZIP Codes (including Alaska and Hawaii). During fiscal year 2008, FedEx Freight expanded its facilities and decreased transit times in almost 2,400 service lanes across the United States.

FedEx Freight offers regional and interregional LTL freight services with a no-fee money-back guarantee on eligible shipments. FedEx Freight also provides international service to Mexico, Puerto Rico, Central and South America, the Caribbean, Europe, and Asia through partnerships and acquired transportation. With around 475 service centers, FedEx Freight Corporation runs approximately 61,000 vehicles and trailers as of May 31, 2008. Alongside this, FedEx Custom Critical delivers various expedited and time-specific freight-shipping services within the United States, Canada, and Mexico.

FedEx Custom Critical offers various divisions to cater to different shipment needs, such as Surface Expedite for FedEx Freight network-based transport and critical shipments, Air Expedite with different air solutions for critical delivery times, and White

Glove Services for extra-care-requiring shipments that involve temperature control or specialized security. Service is provided 24/7, including weekends and holidays at no extra cost. An integrated shipment-control system with two-way satellite communications continuously monitors shipments of Surface Expedite. The Shipping Toolkit can be found at customcritical.fedex.

At com, clients can perform various tasks such as obtaining quotes, shipping, tracking and mapping their shipments. They can also access important documents such as bill of lading, proof of delivery and invoice copy, as well as manage their online accounts. Within FedEx Custom Critical, there are around 1,400 vehicles available through owner-operators and their drivers, dispatched from approximately 140 locations. FedEx Freight Corporation subsidiary called Caribbean Transportation Services, Inc. (CTS) specializes in forwarding airfreight between the United States and Puerto Rico. CTS also provides delivery options for heavyweight and oversized cargo in Dominican Republic, Costa Rica, and Caribbean islands to industries in the medical, pharmaceutical and technology sectors.

The FedEx Services Segment caters to sales, marketing, customer service, and information technology support largely for the benefit of FedEx Express and FedEx Ground. The company provides a centralized access point for customer support functions through FedEx Services and its subsidiary, FedEx Customer Information Services, Inc. Furthermore, FedEx Services offers a variety of supply chain solutions such as fleet services, transportation management, critical inventory logistics, and fulfillment through its subsidiary, FedEx Global Supply Chain Services.

FedEx Global Supply Chain Services prioritizes catering to information technology-specific businesses to fulfill its customers' requirements and drive transportation business for other FedEx operating firms. The company's service offerings employ electronic data interchanges to expedite communication between consumers and their suppliers. In fiscal 2008, FedEx

Office (previously known as FedEx Kinko’s) became a part of the FedEx Services segment. FedEx Office presents document solutions and business services globally through its digitally-connected locations, which offer copying and digital printing, professional finishing, document creation, Internet access, computer rentals, videoconferencing, signs and graphics, notary, direct mail, Web-based printing alongside a comprehensive range of FedEx day-definite ground shipping and time-definite global express shipping services.

FedEx Office offers a mobile office experience for remote workers and traveling business professionals. They provide various business services, including high-speed Internet access, videoconferencing, and presentation support. Additionally, FedEx Office serves as a comprehensive solution for small businesses by offering direct mail services, office products, and signs and graphics production. With virtually all locations across the U.S., FedEx Office also provides an assortment of FedEx Express and FedEx Ground services.

FedEx Office provides packing services and packing supplies including boxes at its United States Office and Print Centers. As of May 31, 2008, the company had about 1,800 FedEx Office ; Print Centers in the United States, 160 additional locations in 10 other countries, and around 40 commercial production centers. FedEx Office's competitors include United Parcel Service, Inc., DHL, Deutsche Post, and TNT N.

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