EXAM 2 CP class – Flashcards
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______ make decisions about the use of an organization's resources and are concerned with planning, organizing, leading, and controlling the organization's activities.
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Managers
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Having good Human relations skills means that a manager is able to
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Works with others
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Transformation Processes occur
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In all organizations
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A person in charge of designing production facilities, purchasing supplies, and ensuring that products meet quality standards is probably a _____.
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Production and operation manager
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Management is a process
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Of coordinating resources to achieve objectives
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Compared to service providers, manufacturers generally
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Are more capital intensive
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Joe met with all of his department heads to listen to their opinions about buying a new machine. Although they all thought it was a good idea, Joe did not buy the machine because his employees did not think it was necessary. Joe's leadership style is...
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Democratic
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Minimizing inventory by providing an almost continuous flow of items from suppliers to the production facility is referred to as...
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Just-in-time Management
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From an operations perspective, food sold at a restaurant and services provided by a plumbing company are...
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Outputs
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A model that identifies the optimum number of terms to minimize the costs of managing them is called...
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The economic order quantity model
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Which of the following activities is not included in supply chain management?
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Researching and developing products
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Dividing work into small units and assigning it to individuals are tasks related to _____.
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Organizing
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Which of the following is best used when employees know the organization's standards are highly motivated to attain them?
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Free-Rein Leadership
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The type of planning conducted on a long-range basis by top managers is usually called
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Strategic
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Decisions regarding adding new products, acquiring companies, and moving into foreign markets would most typically be made by
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Top Management
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If the negotiations between union and management representatives come to a standstill and a third party is brought in to make suggestions or propose solutions to help resolve the impasse, then the third party would likely be an...
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Mediator
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Financial compensation falls into two general categories:
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Wages and Salaries
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Which of the following is not a benefit?
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Salary
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The qualifications necessary for a specific job are spelled out in the job _____.
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(Job) Specification
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Maria and Harold have just finished interviewing four candidates who want to work for Jackson Office Supply, Inc. They are involved in which of the following management functions?
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Staffing
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The nature of the service provider's product requires
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A higher degree of customer contact
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The system in which management collects and analyzes information about the production process to pinpoint quality problems in the production system is called...
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Statistical Process Control
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_______ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality.
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Total Quality Management
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Joe Johnson was recently moved to a new position in his company that involved learning new skills and work assignments even though Joe received no pay increase. This would best be called a...
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Transfer
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When Betsy pointed out to her supervisor that the furniture assemblers at their manufacturing plant were using 20% more nails in the preceding month, she was involved in...
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Controlling
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Vikram, a Ph.D., has worked in the Monsanto research lab as a chemist for several years. He is currently participating in a series of management seminars at a company expense. This is an example of...
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Development
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The degree to which a good or service meets the demands and requirement of customers is called...
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Quality
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Professionals who specialize in luring qualified people away from other companies are known as ______.
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Headhunters
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Companies often determine the compensation for a specific job by...
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Conducting a wage/salary survey
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The document that contains an overview of a job's title, tasks, relationships with other job, physical and mental skills required, duties, and responsibilities is referred to as a job _______.
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(Job) Description
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The transformation process is
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The conversation of human, financial, and physical resources into goods, services, and ideas.
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When managing quality in manufacturing, when is sampling likely to be used?
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When inspection tests are destructive
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To ensure quality and efficiency, operations managers take _____ at various points in the transformation process and compare them to established standards.
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Feedback
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Positions such as a foremen, supervisors, and office managers are examples of ______.
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First-Line Management
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Why do the products of service providers tends to be more customized than those of manufactures?
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Consider its impact on the organization as a whole
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The first step in quality control for any organization is _____.
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Establishing Standards
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If a manager is concerned about doing the work with the least cost and waste, then the primary managerial concern is...
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Efficiency
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When analyzing options in the decision-making process, managers must consider the appropriateness and ______ of each option.
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Practicality
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To motivate employees such as a car salespersons to sell as much as they can, they are paid ______.
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Commisions
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The performance appraisal provides information about...
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The quality of section programs
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An employee stock ownership plan is
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Profit sharing
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Having a diverse workforce has many benefits. One benefit is...
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Greater ability to serve needs of a diverse customer base
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Manufacturers' products are typically
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More standardized than service providers'
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Determining through observation and study, the specific tasks that comprise a job and the knowledge, skills and abilities necessary to perform it is called.
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Job Analysis
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Managers involved in checking an applicant's references should be aware that an applicant's former employer will likely confirm only that the individual did indeed work there, but not provide any information about the applicant's.
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Quality of work
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All activities involved in obtaining and managing raw materials and component parts, managing finished products, packaging them, and getting them to customers are a part of...
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Supply Chain Management
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Top managers spend most of their time performing which of the following management functions?
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Planning
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Bob has been put in charge of a group of new employees. He has told them they must perform their duties in the exact manner and order that he has commanded, with no exceptions. Bob is using...
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Autocratic Leadership
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A(n) _________ leadership style is the best for stimulating unskilled or unmotivated employees.
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Autocratic
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To train employees, answer questions, and provide guidance in doing a tasks, manages need
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Technial Expertise
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Having conceptual skills often means being able to
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Think creatively and in abstract terms
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The major reason for forming a labor union is that
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A group has more clout with management than an individual
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Actual performance of the service provider's product typically occurs..
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At the point of consumption
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The first step in the control process is to...
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Establishing standards
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To achieve its objectives, management may use _______, which are similar to union strikes.
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Lockouts
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To avoid legal problems, before firing an employee, companies should ensure that...
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They have documented all problems and warnings in the employee's work records
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Materials that have been purchased to be used in making other products are included in the...
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Raw Materials Inventory
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Operations management has the primary responsibility for
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Creating products that satisfy customers
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Crisis management plans generally cover maintaining business operations during a crisis and...
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Communicating with others about the situation and the company's response to it
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A primary reason for using standardization is to...
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Reduce Production Costs
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______ are responsible for tactical planning that will implement the general guidelines established by top management.
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Middle Managers
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Operations management includes responsibility for...
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Inputs and Outputs
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An organization that creates many products with similar characteristics, such as automobiles, television sets or vacuum cleaners, would most likely be which of the following types of organizations?
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Continous Manufacturing
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Determining an organization's objectives and deciding how to accomplish them are part of the management function known as...
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Planning
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The planning of human resources includes all of the following except...
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Appraising Performance
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The term standardization means...
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Making identical interchangeable components or products
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The process an organization uses to maintain its established quality standards are called..
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Quality Control
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Determining how many items are to be inspected is called
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Sampling
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An interview is...
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A chance to exchange information with the candidate
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The process of determining how many suppliers and goods are needed, keeping track quantities on hand, each item's location, and who is responsible for it is called...
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Inventory Control
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If a company paid its workers additional compensation at the end of the year as a thank-you for good work, this would most likely be called...
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A bonus
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Giving people incentives to achieve objections relates to the management function of...
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Directing
