Essay on Enterprise Technology

How Punctuality affects service delivery

Punctuality is being in particular place at the right time. It is being on time to perform a particular task without much pressure. Punctuality can also be defined as a habit of performing given tasks within a given period of time. Punctuality is essential in every thing you do and directly or indirectly affect the […]

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Analysis of Siemens Case Study

Service unlike product is not easy to duplicate hence it is one aspect which enables retaining a competitive edge in the Chinese market. The first issue was to evolve a strategy of being the Best Service Provider in China as well as world wide. The next facet was to select the right people and imbibe […]

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CRM Project Implementation

The concepts of data warehousing can be effectively employed to achieve goals. The Oracle Business Systems Paper on Analytical Relationship Management for Business and Insurance has identified four simple steps of analytical CRM to include information, analysis, campaign execution and enhancement as follows:- Information.The process of information involves populating a dedicated marketing repository of customer […]

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Implementing CRM – The Process

CRM is increasingly recognized as a balancing of strategic capabilities. Thus it is should balance the four main CRM strategic capabilities technology, people, processes, knowledge and insight which are affected by leadership and culture, core customers, channels for stake holder communications, transactions and logistics and the business model, strategy and structure of the firm. CRM […]

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Customer Relationship Management in Bahrain Investment Banking Arena

The global financial crisis has had a huge impact on the international banking industry including financial institutions in Bahrain. Economic recession has influenced the quality of operations and productivity of banking institutions, which prompted the need to look for various means to resolve the situation.Since the finance industry, like any other service-oriented industry, primarily relies […]

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Manage Service Desk

Educate and Train Users Human resource is the most important and valuable asset for an organization and more so if they are technically viable and talented. Hence, in order to make them more viable, they need to be trained and educated properly for the organization to reap maximum benefit out of them. Manage Service Desk […]

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ASP marketplace

“Of all Internet-based marketplaces, the ASP arena is marked by product strategies developed both with and for customers in real time. The need for being a responsive resource is an underlying assumption and a core value…” (Sam, 2007). In order to see the value that ASPs add to businesses, one needs to be able to […]

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The Determinants of Service Quality : Satisfiers and Dissatisfirers

The determinants of service quality: satisfiers and dissatisfiers Robert Johnston University of Warwick, Coventry, UK Introduction There appear to be five major debates taking place in the service quality area. One debate concerns the similarities and differences between the constructs of service quality and satisfaction (see e. g. Anderson and Sullivan, 1993; Bolton and Drew, […]

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Cómo ser líder en ‘estos tiempos’

Hay dos cuestiones o retos principales a los que se enfrentan los directivos del siglo XXI. Por un lado, está el rápido e imparable avance de la tecnología, que inunda todos los ámbitos de la empresa y es capaz de otorgar grandes ventajas para aquellos que saben adoptarla. Por otro, la creciente competencia de un […]

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Vodacom – College

This case study will cover a number of factors which made this campaign so uccessful, as well as focusing on other similar campaigns and there impact on the South African market. The case study will be compartmentalised into five segments; each focusing on the aspects which make up the various campaigns. The strategic objectives behind […]

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Port Aventura

————————————————- CONFIDENTIAL MEMORANDUM To:| Fernando Aldecoa| From:| | Date:| | Re:| Port aventura| ————————————————- ————————————————- Executive Summary Port Aventura was launched in 1995 and since that time has transformed from a theme park to an all-encompassing resort. Due to this change, management now requires the ability to identify and target individual customers, as opposed to […]

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Analysis of Web Service Efficiency

Abstract Web service standards used nowadays are Extensible Markup Language based and the important technology in communication between heterogeneous applications are over Internet. Thereby selecting an efficient web services among numerous options satisfying client requirements has become a challenging and time consuming road block. The path for the optimal execution of all the user request […]

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Civil Service Sample Reviewer

‘Spelling Look for the misspelled word *Neglegible Caricature Drowsy Merely no answer Look for the misspelled word umbrella entities precedence *convertion no answer Look for the misspelled word corridor promenade *Messanine balcony no answer Look for the misspelled word willful erring etiquette *indispensable no answer Look for the misspelled word seize *equiped disappoint advice no […]

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Farzana Shakil’s Makeover Salon Report

In preparing this report, we have tried our level best to include all the relevant information and explanations to make the report informative and comprehensive. Data collected through primary research have been attached in the appendix and secondary data have been collected and used with proper citations. It was a very enriching experience for us […]

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Gaps model of Service Quality

When the customer expectation has difference with the management perception like manager get inaccurately information from market research and demand analyses; manager fails to interpreted information accurately; doing non-existent demand analysis ; getting bad or non-existent upward information from the firm’s interface with its customers to management. Also the size Of the gaps effects the […]

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Customer Relationship Management: a Framework

Customer Relationship Management: A Framework, Research Directions, and the Future Russell S. Winer Haas School of Business University of California at Berkeley April 2001 Introduction The essence of the information technology revolution and, in particular, the World Wide Web is the opportunity to build better relationships with customers than has been previously possible in the […]

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Indian Service Sector

Extrapolating from macro factors – such as demographics and potential for technological ‘catch-up’ – and assuming an ongoing reform effort, studies by a number of prominent analytical organisations have projected that India could even outperform these dynamic economies over the next fifty years. If so, these studies claim, by 2050 India could be the third-largest […]

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Customer Retention in Telecom Industry

The landscape of the telecommunication industry in Sri Lanka has been changed drastically since the deregulation of telecommunication sector in early 1990s. Number of service providers has been increased from one, i. e state monopoly, to more than 70 within a short period of time. With the increased competition telecom service providers find it difficult […]

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Enterprise Resource Planning

Computer Standards & Interfaces 24 (2002) 337 – 346 www. elsevier. com/locate/csi A synergic analysis for Web-based enterprise resources planning systems David C. Yen a,1, David C. Chou b,*, Jane Chang a,1 b a Department of Decision Sciences and MIS, Miami University, Oxford, OH 45056, USA Department of Computer Information Systems, Eastern Michigan University, 412 […]

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Critique of Sap System

Critique of SAP system Introduction: SAP ERP is an integrated enterprise resource planning (ERP) software manufactured by SAP AG that targets business software requirements of midsize and large organizations in all industries and sectors. More than 2,300 customers are using the latest version of mySAP ERP. It is a real-time process system which all the […]

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Customer Service Short Guide

When leaning with angry customers you should listen, remain positive and flexible, smile, introduce yourself, assist them, be Inexcusably apologetic, ask open-ended questions and verify answers, then take appropriate action. 4. In order to assist indecisive people one must be patient, ask open-ended questions, listen actively, suggest other alternatives, and be assertive in guiding their […]

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