Customer satisfaction towards Tupperware product Essay Example

world. At the time, a strict dress code was required for Tupperware ladies, with skirts and stockings (tights) worn at all times, and white gloves often accompanying the outfit.[10] A technique called "carrot calling" helped promote the parties: representatives would travel door to door in a neighborhood and ask housewives to "run an experiment" in which carrots would be placed in a Tupperware container and compared with "anything that you would ordinarily leave it in"; it would often result in the scheduling of a Tupperware party.[10]

Rexall sold its namesake drugstores in 1977, and renamed itself Dart Industries. Dart merged with Kraftco to form Dart ; Kraft. The company demerged, with the former Dart assets named Premark International. Tupperware Brands was spun off from Premark in 1996; Premark was acquired byIllinois Tool Works three years later.[citation needed] In 2003, Tupperware closed down operations in the UK and Ireland, citing customer dissatisfaction with their direct sales model.[11] There has been limited importer-distribution since then.[12] The company announced a formal relaunch in the UK in mid-2011,[13] and recruited UK staff, but in December the relaunch was cancelled.[14] Tupperware is now sold in almost 100 countries, after peaking at more than a hundred after 1996.[15]

Tupperware parties

This section needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. (June 2013) Tupperware is still sold mostly through a party plan, with rewards for hosts. A Tupperware party is run by a Tupperware consultant for a host who invites friends and neighbors into his or her home to see the product line.

Tupperware hosts are rewarded with free products based

on the level of sales made at their party. Parties also take place in workplaces, schools, and other community groups. In most countries, Tupperware's sales force is organized in a tiered structure with consultants at the bottom, managers and star managers over them, and next various levels of directors, with Legacy Executive Directors at the top level. In recent years, Tupperware has done away with distributorships in the U.S. This has allowed Tupperware more flexibility, and more generous commission and rewards for their consultants.

In recent years, Tupperware in North America has moved to a new business model which includes more emphasis on direct marketing channels and eliminated its dependency on authorized distributorships. This transition included such strategies as selling through Target stores in the US, and Superstores in Canada, with disappointing results. Tupperware states this hurt direct sales.[16] In countries with a strong focus on marketing through parties (such as Germany and Australia/New Zealand), Tupperware's market share and profitability continue to decline.[citation needed] In many countries, Tupperware products come with a lifetime guarantee.

In India, there are some restrictions on the lifetime guarantee clause. In the UK/Ireland the guarantee is 10 years.[17] The company is best known for its plastic bowls and storage containers, however in recent years has branched out into stainless steel cookware, fine cutlery, chef's knives and other kitchen gadgets. After experiencing a slump in sales and public image in the mid-1990s, the company created several new product lines to attract a younger market. In some countries including Belgium, Australia, Ireland and the US, Tupperware markets their parties and career opportunities through mall kiosks from time to time. In China, Tupperware products are

sold through franchised "entrepreneurial shopfronts", of which there were 1,900 in 2005, due to laws enacted in 1998 aimed at pyramid selling.[18][19] The Chinese characters are used as the brand name, and translate as "hundred benefit".

Cultural and historical impact

Typical authentic Tupperware Tupperware created a means for the housewife to maintain her obligations in the domestic sphere of the household while creating an independence from the home in a sociable atmosphere.[20] The Tupperware Party allowed for women of the 1950s to work and enjoy the benefits of earning an income without completely taking away the independence granted to women during the Second World War when women first began entering the labor market, all the while keeping their focus in the domestic domain.[21]

The "Party" model builds on characteristics generally developed by being a housewife (e.g., party planning, hosting a party, sociable relations with friends and neighbors) and created an alternative choice for women who either needed or wanted to work. Brownie Wise, a divorcee who did not have any prior sales training, realized Tupperware's potential as a fun commodity. She realized, however, that she had to be creative and therefore started to throw these Tupperware parties. Tupper was so impressed that Brownie Wise was made vice president of marketing in 1951.

Wise soon created Tupperware Parties Inc.[22] The reciprocity that emerges at the “parties,” which are traditionally composed of friends and family members of the hostess, creates a nurturing atmosphere without a direct sales feeling. Studies show that the creation of the “Tupperware party” is a gendered construct aimed at appeasing the general ethos of the domestic arrangements of the era where men were the sole earners and

it was the women's responsibility to manage the housework. It was the Larkin company, however that were the forerunners of these types of "parties", during the 1890s, that were popularized by such organizations as Tupperware.[23]

Earl Tupper invented the plastic for Tupperware in 1938, however, the product only worked with the emergence of the sale through presentation in a party setting. It has been argued that the repercussions of the Tupperware boom in American households and the American economy are the elevation of the status of women in the labor market along with increased status within the home and facilitating their entrance into the labor market in further years.[24] Feminist views vary regarding the Tupperware format of sales through parties, and the social and economic role of women portrayed by the Tupperware model. Opposing views state that the intended gendered product and selling campaign further domesticates women, and keeps their predominant focus on homemaking.[24]

The positive feminist views consider that Tupperware provided work for women who were pregnant or otherwise not guaranteed their position at work due to the unequal gender laws in the workplace. The company promoted the betterment of women and the endless opportunities Tupperware offered to women; whereas, the negative view includes the restriction of women to the domestic sphere and limiting the real separation between running the household and a career.[21] The emergence of Tupperware on the American market created a new kind of opportunity to an entirely underrepresented labor demographic; women, and especially suburban housewives, which subsequently facilitated the calls for equal rights between men and women in the workplace. In 2012 Cory Doctorow characterized CryptoParties as being "like Tupperware parties for

learning crypto," i.e. practical cryptography.[25]

Product lines

One of the Tupperware's Ultraplus line of products Tupperware's product ranges are often marketed under different names in different markets, and the product ranges and colors themselves differ between markets. Tupperware's most popular lines include: Eleganzia (UK, DE), Illusions (AU): a "glasslike" range of serving dishes Wonderlier (US, Canada, UK), Bowl Maravilloso (URU): round storage bowl sets in bright colours FlatOut! (US), MiniMax (UK), Go Flex (AU), Compactware (URU): bowls that flatten for storage, and can be expanded when needed FridgeSmart (US, UK, AU), PrimaKlima (DE), Marine (URU): with air control vents, FridgeSmart containers are modular containers intended for refrigerated fruits and vegetables.

FridgeSmarts have air control vents intended to allow different levels of airflow around different types of fruits and vegetables, as well as a corrugated bottom to allow them to store securely on a refrigerator shelf. Stuffables (US, AU), Bungee: refrigerator storage with flexible lids for overfilling UltraPro (DE, AU, UK), UltraPlus : plastic casseroles advertised as being safe when used in a microwave or a conventional oven, with heat-resistant properties

Sale Forecasting System For Tupperware The Introduction Tupperware India Pvt. Ltd, is a wholly owned subsidiary of the US based Tupperware Corporation, the world's leading manufacturer of high quality plastic food storage and serving containers. Through their unique selling method, Tupperware has recorded remarkable acceptance and success in India. Today the Company has a vast network of Sales force, comprising of 50,000 women across 41 cities in India.

The Challenges

In order to keep the fun alive in direct selling, Tupperware provides various monthly promotion schemes to its distributors and on the basis of these schemes they plan their sales under

operational constraints such as: time, discount, unit production cost, retail cost. So developing an intelligent sales forecasting application that can forecast the monthly variations in product sales based on the promotion schemes and other operational constraints was a big challenge.

The Solution

Binary provided a web-based system that seamlessly integrated Tupperware's product sales data with their forecasting model. The new system provided the Forecasting and Inventory Planning department of Tupperware with an easy-to-use tool that performed the complex logical calculations derived from past observations. Strong analytical reports were incorporated to consolidate the forecasting information. Developed on Microsoft .NET framework and using technologies like: ASP.NET, Oracle 9i, and Active Directory Application Mode (ADAM), the application provided a SOX complaint secure environment for Tupperware's crucial sales data. An ADAM instance was setup to authenticate selected set of users to support the complete business operations. The Sales Forecasting System has following main subsystems: Masters subsystem

Direct selling company of premium food storage products, Tupperware India, has recently launched an ad campaign titled ‘She Can, You Can’, featuring real-life heroes Chhavi Rajawat, sarpanch at village Soda in Rajasthan and Saloni Malhotra, Founder and CEO of first KPO in rural India – Desicrew Solutions. ‘She Can, You Can’ is aligned with Tupperware’s vision to ‘Enlighten, Educate and Empower’ women across the globe, and is based on a crowd sourcing strategy of gathering stories. You could feature on the next Tupperware campaign if your story is an extraordinary one, just as the role models, Chhavi and Saloni. You can read inspiring stories or share your own at the specially dedicated site by Tupperware for ‘She Can, You Can’. In addition, the campaign has employed

Facebook, Twitter and YouTube to spread the word on social media.  About ‘She Can, You Can’ Facebook app.

An app has been designed on the brands Facebook page, which is a carbon copy of the website. There are similar tabs as in the site – Home, Stories, Media, Share your story. This gives an option for Facebook users to share their story within Facebook itself. The home section is a comprehensive introduction to the concept and what it plans to do for you. You can begin by reading about Chhavi’s story of bringing hope to a village or Saloni’s story of creating opportunities in another.

At the bottom, you can see a short excerpt of inspiring stories by other women and if it interests you enough, you can click on ‘read more’. The complete story is displayed in a new page within the app along with an option to check out more stories. ‘Share your story’ is the place to submit your story. Your name and email is displayed by the app. All you have to do is enter your story title and your story into the boxes provided. There is an option to upload your picture from the computer or your Facebook profile. For those who may not have a story yet but want to create one, there is the ‘Fulfill your dreams with Tupperware’ button. A click on the button takes you to the contact page of the official Tupperware site. She Can, You Can on Twitter.

The campaign isn’t being pushed aggressively on Twitter. Moreover, Twitter is lagging behind in connecting or conversing with its community. Content does not vary much from that on Facebook

and this could be quite boring for a fan present on both the networks. Twitter is an excellent medium to make connections and build a community but sadly none of it is being done currently. The Twitter page follows nobody! She Can, You Can on YouTube.