CH 1 – Flashcards

The three mainline functions of any business are

Regardless of how departments and functions are individually​ managed, they are always linked together through

Which of the following events from the twentieth century defines the history of operations and supply chain​ management? A. The invention of the assembly line for the Model T car by Henry Ford. B. The Toyota Production System for removing wasteful activities from an organization. C. Alfred​ Sloan's introduction of strategic planning for achieving product proliferation and variety. D. All of the above.

The finance function influences operating decisions about

What do all processes​ have?

Which of the following are characteristics of service provider​ operations? A. Perishable outputs Your answer is correct.B. Tangible output C. Low customer contact D. Low labor requirements

​_______ are the fundamental activities that organizations use to do work and achieve their goals.

If​ "every process and every person in an organization has​ customers," then

A​ ________ process is a set of activities that delivers value to external customers

Which core process includes the activities required to produce and deliver the service or product to the external​ customer? A. supplier relationship process B. new​ service/product development process C. customer relationship process D. order fulfillment process

Selecting the transportation mode​ (train, ship,​ truck, airplane, or​ pipeline) and scheduling both​ in-bound and outbound shipments is typically accomplished by which supply chain​ process?

Technological change is proceeding at a rapid​ rate, but there are many challenges such as A. employees may resist technological change if it is not managed well. B. robots have not proven useful in manufacturing. C.technology cannot provide a competitive advantage. D. the Internet is too difficult to use.

The foundation for managing processes and value chains is

An effective way of gaining a global presence when one firm has a core competency that another needs but is unwilling​ (or unable) to duplicate is

In market​ analysis, the needs assessment step identifies

Core competencies reflect the collective learning of the organization. Core competencies include

Gymtastic was able to serve large crowds of customers and then adjust operations to serve very few customers thanks to their competitive capability related to

Which of the following scenarios illustrates an order​ winner? A. As part of her initial​ search, Janice screened mutual funds based on a​ five-year return of twenty percent and the manager tenure of at least ten years. She planned to study the prospectus for each of those funds before investing her nest egg. B. Ken had always been fascinated by shiny​ objects, so he plucked the​ chrome-plated thermos from the shelf and raced to the nearest checkout line. C. A company specifies that they will purchase materials only from suppliers that have achieved a specific certification. D. A safety conscious customer considers only vehicles that have side air bags and​ anti-lock brakes.

United States business operations​ (i.e., product​ design) in an international area based on the local standard rather than U.S. standards is an example of a decision based on​ _______ considerations.

A process produces​ 6,000 units of output that yield​ $5.00 per unit. Resources contributed to this output are 200 hours of labor at​ $15.00 per​ hour, materials at​ $750, and overhead at​ $250. What is the labor productivity​ (in units per​ labor-hour)?

The Fine Feline Co. produces decorative collars for cats. Last week employees worked 320 hours and produced​ 32,000 cat collars. This week the workers worked the same 320​ hours, but produced​ 33,600 cat collars. Labor productively increased by​ _______ over last week.

Ann's of Austin produces a premium Passion Fruit sorbet for local restaurants. Ann has unit costs of​ $1.60 per gallon​ (labor, 80​ cents; materials, 70​ cents; and​ overhead, 10​ cents) and she sells the product for​ $2.00 per gallon. What is her multifactor​ productivity?

The​ low-cost source for service labor for the world is