The Industry, the company and its products or services
The Company BreadTalk
Group Limited started as a bakery in 2000 by Dr. George Quek and his wife, Katherine Tan. (CIMB, 2009) Today, BreadTalk is a listed, well-established food and beverage (F&B) company, who has expanded its business to 15 different countries such as China, Indonesia and the Middle East. BreadTalk’s business has 4 segments: 1) Bakery; 2) Food Atrium; 3) Restaurant; and 4) Franchise. (CIMB, 2009)
Owing to BreadTalk’s emphasise on innovation, BreadTalk is able to grow to global staff strength of 7000 employees, with over 600 bakeries and many different restaurants and food atria in the world. (BreadTalk Group Limited, 2013)
The Company’s Products and Services
BreadTalk’s products and services differ from brand to brand. Firstly, their bakery business includes:
- BreadTalk, which is a bakery, offering a range of bread, cak
...es and pastries;
- The Icing Room, selling “Design-it-yourself” cakes;
- Bread Society, an artisan bakery;
- Thye Moh Chan, a recent acquisition that sells traditional teochew pastries. (Quek, 2012)
Secondly, their food atria segment offers Food Republic, a local food court. Thirdly, their restaurants category includes:
- Din Tai Fung, a Chinese restaurant that specialises in Xiao Long Bao;
- Carl’s Jr, a fast food chain;
- RamenPlay, a ramen restaurant and;
- Toast Box, a coffee chain that sells toast and other local delights. (BreadTalk Group Limited, 2013)
The Industry
The F&B industry was analysed using the Porter’s Five Force, referring to relevant BreadTalk Group operations, emphasising on the bakery aspect.
Threat
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of New Entrants
The threat of new entrants in the F&B industry is high due to the low barriers of entry because of:
- low initial capital outlays – cost of equipment and research is low,
- products rarely have patents to it, making it easily imitated,
- product differentiation exists,
- easy access to effective distribution channels.
 Threat of Substitute products or Services
The threat of product substitutes is high considering that BreadTalk’s customer face low switching costs. For example, there are many local snack chains that BreadTalk Bakery’s customers can alternate to, such as Mr. Bean and Polar Puffs & Cakes.
Bargaining Power of Customers
Customers in the F&B industry have high buying power, as there are low switching costs. Generally, the industry’s demand is highly price elastic, with many being price-sensitive and would easily switch to alternatives, especially with high inflation in the economy.
Bargaining Power of Suppliers
Suppliers in the industry have a low bargaining power due to the high number of existing suppliers and the basic ingredients (e.g. flour, egg, butter etc.) are largly homogenous and differ little in quality, lowering their bargaining power.
Intensity of Competitive Rivalry
The F&B industry is highly competitive by nature. In its bakery business, BreadTalk faces a diversity of rivals ranging from large bakeries such as Four Leaves and Crystal Jade Bakery, to small neighbourhood bakeries. BreadTalk food atrium faces competition from similar food courts such as Kou Fu, Food Junction and Kopitiam. All in all, rivalry is volatile and intense as there are high exit barriers and moderate growth.
justify;">Market Research and Analysis
The market industry and its nature
The Food and Beverage (F&B) industry has been growing significantly, both locally or globally. In Singapore, there has been a steady increase of establishments in the F&B industry; in 2011, there was a 4.5% increase in establishments from 2011, hitting a new record of 6,500 establishments. The revenue in 2011 increased by a 12.1% from 2011 (Singapore Department of Statistics, 2012) With the increase in population and growth in the toursim sector, there is definitely a high demand in the F&B industry. (Refer to Appendix B for F&B industry statistics)
Market Competition and BreadTalk’s
Market Share The F&B industry in Singapore is fiercely competitive, owing to the low barriers to entry. The industry is highly saturated as seen in the reported growing numbers of F&B establishments. Many of BreadTalk Bakery’s competitors provide similar products at comparable prices (refer to Appendix C & D for competitors’ offerings)
Despite stiff competition, BreadTalk is one of the top 2.4% of the F&B establishments, raking in $365.9 million revenue in 2011. Compared to key players, BreadTalk has a constant growth in both revenue and profits (refer to Appendix E) (Singapore Department of Statistics, 2012).
Target Markets
The target markets of BreadTalk businesses are mainly the middle or income, young adults who are in the working class, thus explaining the strategic locations at train stations.
Trends and Factors affecting the market Firstly
the market is highly subjected to inflationary pressures; it causes prices to rise along with the costs. Singapore’s consumer price index (CPI) was 4.3% in 2012 (Enterprise One, 2013).
justify;">Market Research and Analysis
The market industry and its nature
The Food and Beverage (F&B) industry has been growing significantly, both locally or globally. In Singapore, there has been a steady increase of establishments in the F&B industry; in 2011, there was a 4.5% increase in establishments from 2011, hitting a new record of 6,500 establishments. The revenue in 2011 increased by a 12.1% from 2011 (Singapore Department of Statistics, 2012) With the increase in population and growth in the toursim sector, there is definitely a high demand in the F&B industry. (Refer to Appendix B for F&B industry statistics)
Market Competition and BreadTalk’s
Market Share The F&B industry in Singapore is fiercely competitive, owing to the low barriers to entry. The industry is highly saturated as seen in the reported growing numbers of F&B establishments. Many of BreadTalk Bakery’s competitors provide similar products at comparable prices (refer to Appendix C & D for competitors’ offerings)
Despite stiff competition, BreadTalk is one of the top 2.4% of the F&B establishments, raking in $365.9 million revenue in 2011. Compared to key players, BreadTalk has a constant growth in both revenue and profits (refer to Appendix E) (Singapore Department of Statistics, 2012).
Target Markets
The target markets of BreadTalk businesses are mainly the middle or income, young adults who are in the working class, thus explaining the strategic locations at train stations.
Trends and Factors affecting the market Firstly
the market is highly subjected to inflationary pressures; it causes prices to rise along with the costs. Singapore’s consumer price index (CPI) was 4.3% in 2012 (Enterprise One, 2013).
BreadTalk reported that it had raised prices by 15% for its products in late 2012 to cope with rising costs (Xiang, 2012).
Secondly, changing consumers’ preferences is another factor affecting the growth of the business. Any shift in consumer preference away from BreadTalk’s products may affect the business. Thirdly, technology plays an important role in the F&B industry, helping to propel many businesses forward. New technology may help to improve businesses.
Lastly, seasonality of sales for the F&B industry is faily important, earning more revenue during festive seasons and holidays, such as mid-autumn festival and school holidays.
SWOT Analysis
Strengths
Market Leader
Being a market leader, the status helps in gaining new partnerships with other companies. With a higher potential in gaining new partnerships and financing opportunities, the increase in capital and resources can enable Breadtalk to venture further expand the regional market reach that the company has in the world.
Constant Innovation and Improvements
BreadTalk was the first to have an open kitchen concept in its bakeries, and have constant improved itself by making innovative changes. They have constant variety of recipes, bread desings and also promotions (Refer to Appendix A1 for examples). BreadTalk’s constant innovation and improvement have led it to elevate its profile and keep its competitive edge in the industry.
Strong Branding
The BreadTalk brand grew to become a prominent local brand in Singapore. BreadTalk Group has won many different awards such as the”Singapore Promising Brand Award 2002” and “ Regional Brand Award 2006” by Association of Small and Medium Enterprises (ASME) (BreadTalk Group, 2012).
Strategic Retailing Locations
Most
of BreadTalk’s stores are found in strategic locations with high human traffic. Many of them are situated near public tranport systems and popular shopping malls. (Refer to appendix A2 for outlet locations examples)
Experienced Management
Mr George Quek, the founder and managing director, has experience in the F&B business for more than 20 years. Along with his support of managers with more than ten years of experience in the F&B industry gives the brand a good position with its management experience. (BreadTalk Group, 2013)
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