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Making ethical decisions is an important part of our personal and professional lives because it generates trust and respect with other people.
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True
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Several individual housing projects done in the same area by the same firm might best be managed as part of a _______________.
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program
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What is the most significant characteristic or attribute of an effective project manager?
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leads by example
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A ________ is a group of related projects managed in a coordinated way to obtain benefits and control that are not available from managing them individually.
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program
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Portfolio managers help their organizations make wise investment decisions by helping to select and analyze projects from a(n)____ perspective.
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strategic
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A _______________ is a temporary endeavor undertaken to create a unique product, service, or result.
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project
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__________ is the tenth project management knowledge area that PMI added in 2012.
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project stakeholder management
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__________ coordinate the work of all other project management knowledge areas.
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Project integration management
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Which of the following statements is true?
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d.
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You can earn the Certified Associate in Project Management (CAPM) without having work experience.
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...
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By grouping projects into ____, organizations can better tie their projects to meeting strategic goals.
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portfolios
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Project ____ management involves working with all appropriate stakeholders to define, gain written agreement for, and manage all the work required to complete the project successfully.
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scope
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Students can join PMI at a reduced fee and earn the CAPM credential without work experience.
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True
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In the past, project management primarily focused on providing schedule and resource data to top management in the military and construction industries.
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True
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Effective program managers recognize that managing a program is much more complex than managing a single project.
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True
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_________ is a totally web-based tool with no download required.
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AtTask
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Which of the following is not part of the triple constraint of project management?
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meeting communications goals
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__________ is a set of principles that guide our decision making based on personal values of what is "right" and "wrong."
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Ethics
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Human relations or ________ skills include effective communication, leadership, motivation, and negotiation skills.
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soft
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Stakeholders are most often characterized as having uniform needs and expectations.
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False
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If it is crucial to meet time and cost goals, the ____ must be flexible.
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scope
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Project ____ work with the project sponsors, the project team, and the other people involved in a project to meet project goals.
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managers
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What is the certification program called that the Project Management Institute provides?
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Project Management Professional (PMP)
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Project managers and their teams must develop knowledge and skills in all ____ project management knowledge areas.
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ten
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Strategic goals are generally more specific and short-term than tactical goals.
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False
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PMI recently added a tenth knowledge area, project ____ management.
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stakeholder
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PMI recently added a tenth knowledge area, project ____ management.
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scope
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Which of the following is not an attribute of a project?
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projects involve no uncertainty
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Many organizations claim that using project management ____.
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lower cost
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Key elements of the project management framework include the project stakeholders, process groups, project management ____, project management tools and techniques, project success, and contribution of a portfolio of projects to the success of the entire enterprise.
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knowledge areas
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In a home construction project, the project ____ would be the potential new homeowners.
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sponsors
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Two important concepts that help projects meet enterprise goals are the use of programs and project ____ management.
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portfolio
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The ____ area of project management knowledge refers to the domain or industry to which project management is applied.
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application
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The targets for scope, time, and cost are defined in the middle of a project.
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False
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The targets for scope, time, and cost are defined in the middle of a project.
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financial and analytical
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____ provide robust capabilities to handle very large projects, dispersed work groups, and enterprise functions that summarize and combine individual project information to provide project portfolio management information.
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High-end tools
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Most organizations claim that project management delivers higher profit margins at the expense of worker morale.
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False
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The project ____ usually provides the direction and funding for the project.
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sponsor
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Making ethical decisions is an important part of our personal and professional lives because it generates trust and respect with other people.
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True
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Conducting work in a(n) ____ manner helps the profession earn the confidence of the public, employers, employees, and project team members.
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ethical
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A ________ is a group of related projects managed in a coordinated way to obtain benefits and control that are not available from managing them individually.
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program
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Portfolio managers are required to have previous experience as project or program managers.
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False
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A 2001 report showed that the United States spends ____ on projects every year, and the world as a whole spends nearly $10 trillion on projects of all kinds.
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$2.3 trillion
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About ____ of the world's gross domestic product is spent on projects.
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one-quarter
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Individual projects often address ____ goals, whereas project portfolio management addresses strategic goals.
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tactical
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Given a program for building one hundred residential single family homes in a particular neighborhood, each home is a separate ____ for a specific homeowner.
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project
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____ provide basic project management features and generally cost less than $200 per user.
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low-end tools
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In a popular study involving 100 project managers, respondents agreed that effective project managers never contest the directives of top management.
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False
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By the end of December, 2011 there were ____ certified project management professionals.
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467,390
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Which of the following questions would not be addressed by project portfolio management?
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Are projects on time and on budget?
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Key elements of the project management framework include the project stakeholders, process groups, project management ____, project management tools and techniques, project success, and contribution of a portfolio of projects to the success of the entire enterprise.
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knowledge areas
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_______________ is the application of knowledge, skills, tools and techniques to project activities to meet project requirements.
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Project Management
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A project has a definite beginning and a definite end.
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True
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Project managers must focus on teamwork skills to use their people effectively.
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True
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____ management is a soft skill required to achieve high performance on projects.
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Conflict
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The concepts and tools of project, program, and portfolio management are only implemented within the computer industry located in the United States.
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False
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According to a study by Pricewaterhouse Coopers, approximately what percentage of projects fail?
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one-half
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The term "operations" refers to work done in an organization to sustain a business.
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Ture
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Projects that address competitive ____ are much more likely to be successful because they will be important to the organization's competitive position.
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strategy
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What famous film director viewed three movies as part of a program instead of separate projects to save a lot of time and money? (Hint: Lord of the Rings)
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Peter Jackson
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From the viewpoint of NPV only, if Project 2 has a higher NPV than Project 1, Project 1 should be chosen.
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False
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____ period is the amount of time it will take to recoup—in the form of net cash inflows—the total dollars invested in a project.
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Payback
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There should not be any projects in the lower-right quadrant of a bubble chart because they have ______ value and _____ risk.
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low;high
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The ___________ cost of capital is the return available by investing the capital elsewhere.
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opportunity
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Given discounted benefits of $130,000 and discounted costs of $100,000 your ROI is ____.
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30%
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One method for selecting projects based on broad organizational needs is to first determine whether they meet three important criteria: need, ____, and will.
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funding
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____ is the result of subtracting the project costs from the benefits and then dividing by the costs.
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return on investment
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Which of the following is a benefit of program management?
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b.
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saving time
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...
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Just as projects are unique, so are project portfolios.
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True
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____ are new requirements imposed by government, management, or some external influence.
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Directives
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In portfolio management the "____" step should occur first.
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d.
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put all projects in one list
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...
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Which of the following is not a major benefit of grouping projects into programs?
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increasing revenues
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An organization can view project portfolio management as having ____ levels, from simplest to most complex.
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five
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A weighted scoring model is a tool that provides a systematic process for selecting projects based on many criteria.
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True
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You can create a __________ with branches radiating out from a core idea to help perform a SWOT analysis.
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mind map
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You calculate cash ____ by subtracting costs from benefits, or expenses from income.
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flow
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An organization should consider only projects with a ____ NPV if financial value is a key criterion for project selection.
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positive
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According to the ____ value of money, a dollar today is worth more than a dollar tomorrow.
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time
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Many organizations find duplicate or unneeded projects after they perform which step in project portfolio management?
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d.
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putting all projects in one list
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...
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The first step in the four-stage planning process for projects is ____.
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strategic planning
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Most crucial projects, such as drug development or major transportation projects, will achieve payback in less than a year.
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False
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A positive NPV means the return from a project exceeds the ____ cost of capital—the return available by investing the capital elsewhere.
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opportunity
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Assume a student's grade is calculated bassed on two exams, the first exam is worth 60% of the grade and the second is worth 40% of the grade. If the student scored 80% on the first exam and 90% on the second exam, what is the weighted score?
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84%
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In practice, organizations usually use a single approach to select projects.
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False
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With respect to NPV, all organizations start discounting in Year 0 (immediately).
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False
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Just as projects are unique, so are project portfolios.
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True
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Three primary methods for determining the projected financial value of projects include net present value analysis, return on investment, and ____ analysis.
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payback
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A(n) ____ scoring model is a tool that provides a systematic process for selecting projects based on many criteria.
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weighted
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Organizations—both large and small—cannot undertake most of the potential projects identified because of resource limitations and other constraints.
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True
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Projects with higher NPVs are preferred to projects with lower NPVs if all other factors are equal.
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True
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Low- or medium-priority projects that can be finished in less time than high-priority projects should always be completed first.
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False
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Which of the following formulas is used by Excel to calculate NPV?
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c.
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=npv(discount rate, range of cash flows)
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...
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It is very important to start at the top of the four-stage planning process pyramid to select projects that support the organization's _______________.
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d.
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business strategy
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...
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Project managers must be sure to check with their organization to find out its guidelines for when discounting starts, what discount rate to use, and what ____ the organization prefers.
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format
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A _______________ is a methodology that converts an organization's value drivers—such as customer service, innovation, operational efficiency, and financial performance—into a series of defined metrics.
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c.
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balanced scorecard
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...
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After assigning weights for the criteria and scores for each project, you calculate a weighted score for each project by multiplying the weight for each criterion by its score and ____ the resulting values.
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adding
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You can use Excel's ________ function to find the internal rate of return of a project by setting the NPV to zero and varying the discount rate.
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a.
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goal seek
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...
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A college approved a project to provide discounts for faculty, students, and staff to use the city's new light-rail system. Under what existing program might this project naturally fit?
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c.
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transportation program
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...
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A project in the ____ category could help transform the business.
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venture
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Which of the following is not part of a SWOT analysis?
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tactics
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You can establish minimum scores or ____ when using a weighted scoring model.
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thresholds
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When using the hierarchical four-stage planning process for selecting projects, you must start at the bottom of the pyramid.
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False
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Low- or medium-priority projects that can be finished in less time than high-priority projects should always be completed first.
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False
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The required rate of return is the minimum acceptable rate of return on an investment.
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True
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Assuming the value of a dollar is worth more today than in the future, the net present value of a multi-year project should be _______ the sum of its cash flows.
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less than
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A ____ rate is the rate used in discounting future cash flows.
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discount
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If you assign weights to criteria based on percentage, the sum of all the criteria's weights must total 100 percent.
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True
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Just as projects are unique, so are project portfolios.
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True
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The goal of project portfolio management is to help maximize business value to ensure _______________.
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enterprise success
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Core projects are those that are required to run the business.
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True
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A project in the ____ category must be accomplished to run the business.
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core
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If a project cost is only $100 up front and its annual benefits are $20/year, what is its payback period?
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5 years
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You can use Excel's ________ function to find the internal rate of return of a project by setting the NPV to zero and varying the discount rate.
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goal seek
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You can establish minimum scores or ____ when using a weighted scoring model.
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thresholds
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A ____ rate is the rate used in discounting future cash flows.
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discount
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A college approved a project to provide discounts for faculty, students, and staff to use the city's new light-rail system. Under what existing program might this project naturally fit?
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transportation program
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Which of the following is not a major benefit of grouping projects into programs?
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increasing revenues
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The main goal of programs is to obtain benefits and control not available from managing projects separately.
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True
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Organizations should only pursue projects that have the best financial value.
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False
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A(n) ____ scoring model is a tool that provides a systematic process for selecting projects based on many criteria.
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weighted
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Payback occurs in the year when the cumulative benefits minus costs reach ____.
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$0
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When using the hierarchical four-stage planning process for selecting projects, you must start at the bottom of the pyramid.
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False
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What does the S stand for in a SWOT analysis?
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strengths
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In practice, organizations usually use a single approach to select projects.
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False
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Projects with higher NPVs are preferred to projects with lower NPVs if all other factors are equal.
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True
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The goal of project portfolio management is to help maximize business value to ensure _______________.
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enterprise success
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According to Dr. Robert Kaplan and Dr. David Norton, a balanced scorecard rejects most traditional financial measures.
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False
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In which of the five project management process groups is the most time and money usually spent?
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executing
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A stakeholder analysis power/interest grid can be created during initiation.
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True
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The best or "alpha" project managers spend more time on every process group than other project managers except for which one?
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executing
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Projects involve five project management process groups: initiating, planning, ____, monitoring and controlling, and closing.
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executing
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It is good practice to send kick-off meeting minutes to all meeting participants and other appropriate stakeholders within a day or two of a meeting.
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True
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Typically included in the project charter, the ____ section describes how the project objectives will be met, provides a list of important assumptions, and often gives references to related documents.
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Approach
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It is helpful to start preparing a stakeholder management strategy during initiation and adding information to it during the ____ process.
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planning
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Preparing a stakeholder register and a stakeholder analysis are part of which knowledge area?
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c.
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project stakeholder management
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...
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Global Construction believed they could reduce training costs and improve productivity by successfully implementing a project to provide ____ training on key topics.
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a.
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just-in-time
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...
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Which of the following is not an output of initiating in the PMBOK® Guide, Fifth Edition?
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d.
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kick-off meeting
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...
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In which of the five project management process groups are activities performed that relate to each knowledge area?
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planning
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Project management process groups are isolated events.
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False
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For a large training project, there is often a(n) ____ project done first before investing in a larger project.
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study
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Part of creating and following a project management methodology includes the creation and use of ____ that serve as starting points for creating various documents.
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templates
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Which of the following is not a project management process group?
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analyzing
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Some projects have a senior manager called a(n) ____ who acts as a key proponent for a project.
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champion
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You can create a ________ grid as part of a stakeholder analysis.
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d.
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power/interest
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...
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All project meetings with major stakeholders should include __________.
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c.
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an agenda
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...
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What document provides justification for investing in a project?
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c.
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business case
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...
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What section of a kick-off meeting agenda (or any other meeting agenda) helps you focus on results of the meeting?
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c.
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action items
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...
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You should not monitor stakeholders wiht low interest and low power.
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False
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A ____________ describes how things should be done.
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methodology
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A stakholder analysis is a technique for analyzing information to determine which stakeholders' interests to focus on and how to increase stakeholder _________.
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support
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A crucial part of the project charter is the ____ section, where key project stakeholders sign the document to acknowledge their agreement on the need for the project.
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a.
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sign-off
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...
question
In which knowledge area do the best or alpha project managers spend almost twice as much time as typical project managers?
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planning
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If project managers have ____ management commitment, they will also have adequate resources and be able to focus on completing their specific projects.
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top
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Project charters are normally lengthy documents.
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False
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Which project document should not be made available to all key project stakeholders due to its sensitive nature?
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d.
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stakeholder analysis
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...
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After a project is approved, senior managers should select the project manager.
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True
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The Just-In-Time Training project includes ____ called study or feasibility, course design and development, course administration, and course evaluation.
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phases
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Stakeholders can be categorized as ____ if they are aware of the project yet do not like change.
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resistant
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Based on a 2010 study, approximately what percent of U.S. companies have project management offices?
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a.
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84%
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...
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After a project charter is completed, it is good practice to hold an official kick-off meeting for the project.
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True
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Some organizations initiate projects using a simple letter of ____, whereas others use much longer documents or formal contracts.
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agreement
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How should you manage stakeholders with a high interst in your project and a high amount of power?
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c.
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manage closely
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...
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It is good practice to document meeting minutes, focusing on key decisions and ____ items.
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action
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Stakeholders must be internal to the organization.
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False
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It is good practice to send kick-off meeting minutes to all meeting participants and other appropriate stakeholders within a day or two of a meeting.
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True
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Which of the following information is typically included in a business case?
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a.
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Business Objective
answer
...
question
Companies that excel in project management know that every project manager should create unique document formats for project charters and business cases.
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False
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After a project is approved, senior managers should meet to determine the ____, time, and cost constraints for the project.
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scope
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Applying project management process groups in a consistent, structured fashion increases the chance of project success.
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True
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____ processes include devising and maintaining a workable scheme to ensure that the project meets its scope, time, and cost goals as well as organizational needs.
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Planning
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One of the main tasks normally involved in project initiation is to identify project ____.
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stakeholders
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What project management methodology is the defacto standard in the U.K. and is used in over 50 countries?
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PRINCE2
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What pre-initiating task can be done to justify investing in a project?
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a.
question
a business case
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...
question
In Phase I of the Just-In-Time Project, Kristin estimated that the project would have a ____ percent discounted return on investment and payback in the second year after implementing the new training program.
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27
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After a project charter is completed, it is good practice to hold an official kick-off meeting for the project.
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True
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The majority of project management processes occur as part of the executing process group.
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False
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A stakeholder analysis power/interest grid can be created during initiation.
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True
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After a project is approved, senior managers should select the project manager.
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True
question
It is good practice to send kick-off meeting minutes to all meeting participants and other appropriate stakeholders within a day or two of a meeting.
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True
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All organizations require that all project managers have project management certification.
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False
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What document formally recognizes the existence of a project and provides direction on the project's objectives and management?
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project charter
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All organizations require that all project managers have project management certification.
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False
question
It is good practice to send kick-off meeting minutes to all meeting participants and other appropriate stakeholders within a day or two of a meeting.
answer
True
question
The majority of project management processes occur as part of the executing process group.
answer
False
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You can categorize stakeholders as being unaware, resistant, neutral, supportive, or leading.
answer
True
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Because many projects fail due to unclear requirements and expectations, starting with a project ____ makes sense.
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charter
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The PMBOK Guide® is a ____ that describes best practices for what should be done to manage a project.
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standard
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Project integration management includes ____ processes, one for each project management process group.
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five
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The kick-off meeting for a project cannot be held before the business case and project charter are completed.
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False
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In the earliest stages of the Just-In-Time Training project, which task is completed first?
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c.
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The project is approved through a formal project selection process.
answer
...
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A ____ is a product or service produced or provided as part of a project.
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deliverable
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A WBS to build a single-family home will always have the same number of level 2 items.
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False
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19. ___________________ Law states that if something can go wrong, it will.
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Murphy's
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The project team should review an activity list and activity attributes with project stakeholders.
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True
question
The Just-In-Time Training project team decided to use the project management process groups for the level ____ tasks in its WBS.
answer
2
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____ development uses the results of all the preceding project time management processes to determine the start and end dates of project activities and of the entire project.
answer
Schedule
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Cost ____ involves allocating the overall cost estimate to individual tasks over time to establish a baseline for measuring performance.
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budgeting
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The WBS is a required input to the cost budgeting process.
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True
question
The main groupings for the work in a WBS chart are listed in the second tier of boxes, called level ____.
answer
2
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The entire project is called level _________ in a WBS.
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1
question
____ estimates involve estimating individual activities and summing them to get a project total.
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Bottom-up
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The PMBOK® Guide lists over ____ documents that project teams can produce as part of project planning.
answer
50
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The project team begins to develop a ____ by first clearly defining all the activities it needs to perform.
answer
schedule
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A __________ is a time-phased budget that project managers use to measure and monitor cost performance.
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cost baseline
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How many of the ten project management knowledge areas include planning tasks?
answer
10
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Most project teams use the most pessimistic time to estimate activity durations.
answer
False
question
High level items in a WBS are broken down or _______ into smaller tasks.
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decomposed
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Most project management software shows the precedence diagramming method.
answer
True
question
Scope statements should include, at a minimum, a product scope description, product user acceptance criteria, and detailed information on all project ____ .
answer
delieverables
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The main purpose of project planning is to guide project ____.
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execution
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Critical chain scheduling considers limited resources when creating a project schedule.
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True
question
________ are conditions or capabilities that must be met by the project or present in the product, service, or result to satisfy an agreement or other formally imposed specification.
answer
Requirements
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Duration relates to the time estimate, not the effort estimate.
answer
True
question
What is the formula for determining a PERT weighted average?
answer
b.
question
(optimistic time + 4 x most likely time + pessimistic time)/6
answer
...
question
Work that is not included in the scope statement should be performed as needed.
answer
False
question
After defining project activities, the next step in project time management is activity ____.
answer
sequencing
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Duration estimates are provided as a ____ number, such as four weeks; as a range, such as three to five weeks; or as a three-point estimate.
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discrete
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You develop a WBS by analyzing a similar project. You are using the _________ approach.
answer
analogy
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You need a detailed project schedule before you can develop a cost baseline.
answer
True
question
What is the first step in planning a project schedule?
answer
developing an activity list
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What is the most common type of dependency between activities?
answer
finish-to-start
question
The WBS is a required input to the cost budgeting process.
answer
True
question
In an AOA network diagram, a(n) ____ occurs when two or more nodes precede a single node.
answer
merge
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Work that is not included in the scope statement should be performed as needed.
answer
False
question
Project ____ management involves coordinating all the project management knowledge areas throughout a project's life span.
answer
integration
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Project management software uses the ____ format to represent the WBS.
answer
tabular
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There can be more than one critical path on a project.
answer
True
question
A _____________ is a deliverable-oriented grouping of the work involved in a project that defines the total scope of the project.
answer
WBS
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The main planning tasks performed as part of project scope management include planning scope management, collecting requirements, defining scope, and creating the _____.
answer
WBS
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A project management plan is the main output of the project ________ knowledge area.
answer
integration
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In an AOA network diagram, ____ occur when two or more activities follow a single node.
answer
bursts
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The project team should review an activity list and activity attributes with project stakeholders.
answer
True
question
Slack or ____ is the amount of time an activity may be delayed without delaying a succeeding activity or the project finish date.
answer
float
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____ estimates, also called top-down estimates, use the actual cost of a previous, similar project as the basis for estimating the cost of the current project.
answer
Analogous
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The project sponsor and project champion should be the same person on any project.
answer
False
question
People are more likely to perform well if they know what they are supposed to do and when.
answer
True
question
Activity ____ provide schedule-related information about each activity, such as predecessors, successors, logical relationships, leads and lags, resource requirements, constraints, imposed dates, and assumptions related to the activity.
answer
attributes
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The project management plan typically provides detailed cost projections by WBS by month.
answer
False
question
The critical path is the shortest path through the network diagram.
answer
False
question
____ dependencies are inherent in the nature of the work being performed on a project.
answer
Mandatory
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Project management ____ facilitate communication among stakeholders and provide a baseline for progress measurement and project control.
answer
plans
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Project teams develop a ___________ to coordinate all other project plans.
answer
project management plan
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The goal of the activity definition process is to replace the scope statement.
answer
False
question
In the context of a network diagram, a ____ is simply the starting and ending point of an activity.
answer
node
question
The WBS is a required input to the cost budgeting process.
answer
True
question
It is poor practice to use more than one approach for creating a cost estimate.
answer
False
question
Project teams rarely estimate completion dates for milestones early in the scheduling process.
answer
False
question
Activity sequencing involves reviewing the activity list and attributes, project scope statement, and milestone list to determine the relationships or dependencies between activities.
answer
True
question
Project teams often create a ____________ to ensure that all major activities are accounted for.
answer
milestone list
question
Project ____ management includes the processes required to ensure that a project team completes a project within an approved budget.
answer
cost
question
The project team should review an activity list and activity attributes with project stakeholders.
answer
True
question
Performance in meeting project scope goals is based on the scope ____.
answer
baseline
question
The goal of the activity definition process is to replace the scope statement.
answer
False
question
Discretionary dependencies are defined by the project team.
answer
True
question
RTM stands for requirements _______ matrix.
answer
Traceability
question
Which cost estimating technique can increase the accuracy of the estimate but often takes more time and money to develop?
answer
bottom-up
question
The ____________ method is a network diagramming technique used to predict total project duration.
answer
critical path
question
What can project teams create to help promote teamwork and clarify team communications?
answer
a team contract
question
People are more likely to perform well if they know what they are supposed to do and when.
answer
true
question
A scope baseline is composed of an approved project charter and scope statement.
answer
False
question
The project management plan typically provides detailed cost projections by WBS by month.
answer
False
question
To define the ____ of the project accurately, it is very important to ensure consistency between the project charter, scope statement, WBS, Gantt chart, and related documents.
answer
scope
question
Most project management software shows the precedence diagramming method.
answer
True
question
A scope baseline is composed of an approved scope statement, a WBS, and a ____.
answer
WBS dictionary
question
Every item on a WBS needs to be on the network diagram.
answer
False
question
Quality is based on conformance to requirements and fitness for use.
answer
True
question
Under which risk register heading would you list identification of a defective hard drive as the source of a computer defect?
answer
d.
question
The root cause of the risk event
answer
...
question
Quality, human resource, communications, risk, and procurement management are incidental to project success.
answer
False
question
You can purchase an item you need for a project for $10,000 and it has daily operating costs of $500, or you can lease the item for $700 per day. On which day will the purchase cost be the same as the lease cost?
answer
day 50
question
_______________ is defined as the degree to which a set of inherent characteristics fulfill requirements.
answer
Quality
question
Most project ______ use red, yellow, and green to indicate the status of each metric.
answer
dashboards
question
A project organizational chart shows the number of people working on a project over time.
answer
False
question
Project dashboards often use colors like red, white, and blue to show the status of key metrics.
answer
False
question
If a project's stakeholders are not satisfied with the quality of the project management or the resulting products or services, the project team will need to adjust ____, time, and cost to satisfy stakeholder needs and expectations.
answer
Scope
question
The WBS for the Just-In-Time Training project included an item called ____ communications to ensure good project communications.
answer
Stakeholder
question
Some organizations, including Global Construction, use RACI charts—a type of responsibility assignment matrix that shows Responsibility, ____, Consultation, and Informed roles for project stakeholders.
answer
Accountability
question
______ reserves are funds held for unknown risks.
answer
Management
question
Unlike other project plans, the contents of the procurement management plan do not vary with project needs.
answer
False
question
A _______________ describes when and how people will be added to and taken off of a project.
answer
staffing management plan
question
A ________ is the real or underlying reason a problem occurs.
answer
root cause
question
A(n) ____ is a document in which sellers describe what they will do to meet the requirements of a buyer.
answer
proposal
question
Project teams should initially focus on risk events that fall in the low sections of the probability/impact matrix.
answer
False
question
Project managers should include clauses in contracts to help manage project risks.
answer
True
question
What section of a communications management plan describes how issues should be handled?
answer
escalation procedures
question
Project teams can develop project Web sites using Web-____ tools, such as SharePoint Designer, Google sites, or Macromedia Dreamweaver; enterprise project management software, if available; or a combination of the two approaches.
answer
authoring
question
What document graphically shows how many and what type of resources are estimated to be needed on a project over time?
answer
resource histogram
question
____ to requirements means that the project's processes and products meet written specifications.
answer
Conformance
question
A RACI chart is a type of _______________.
answer
b.
question
responsibility assignment matrix
answer
...
question
The salaries for people working directly on a project and materials purchased for a specific project are indirect costs.
answer
False
question
What two dimensions should you use when evaluating project risks?
answer
probability and impact
question
Achieving an average course evaluation of at least 3.0 on a 5.0 scale is an example of one of these.
answer
metric
question
The salaries for people working directly on a project and materials purchased for a specific project are indirect costs.
answer
False
question
After thoroughly evaluating a supplier, many organizations summarize evaluations using a supplier ____ matrix—a type of weighted scoring model.
answer
evaluation
question
____ plans are developed for risks that have a high impact on meeting project objectives, and are put into effect if attempts to reduce the risk are not effective.
answer
Fallback
question
Project ____ management ensures that the project will satisfy the stated or implied needs for which it was undertaken.
answer
quality
question
A(n) ____ management plan describes when and how people will be added to and removed from a project.
answer
staffing
question
By having suppliers visibly compete against each other, the buyers reduce their risks and benefit from competition.
answer
True
question
Project managers should include clauses in contracts to help manage project risks.
answer
True
question
A supplier evaluation matrix is a type of weighted scoring model.
answer
Ture
question
Suppose you are a member of Kristin's team and you are having difficulties communicating with one of the supplier management experts who is providing important content for a class you are developing. What strategy might you use to help improve communications?
answer
c.
question
use several different methods to communicate with this person
answer
...
question
Project dashboards often use colors like red, white, and blue to show the status of key metrics.
answer
False
question
Which of the following topics could you expect to find in a procurement management plan?
answer
d.
question
guidelines on types of contracts to be used in different situations
answer
...
question
An example of fitness for use for the Just-in-Time Training project included achieving at least a 3.0 out of 5.0 on course evaluations.
answer
False
question
Examples of common ____ used by organizations include failure rates of products produced, availability of goods and services, and customer satisfaction ratings.
answer
metrics
question
_______________ allow organizations to measure their performance in certain areas—such as failure rates, availability, and reliability—and compare them over time or with other organizations.
answer
Metrics
question
Project ____ management includes acquiring or procuring goods and services for a project from outside the organization.
answer
procurement
question
____ risk events might include the performance failure of a product produced as part of a project, delays in completing work as scheduled, increases in estimated costs, supply shortages, litigation against the company, and strikes.
answer
Negative
question
The project manager ultimately decides what level of quality is acceptable.
answer
False
question
A project ____ chart is a graphic representation of how authority and responsibility is distributed within the project.
answer
organizational
question
Topics such as who will receive project information and who will produce it, suggested methods or guidelines for conveying the information, frequency of communication, and escalation procedures for resolving issues should be described in a _______________.
answer
communication management plan
question
A Request for ____ is a document used to solicit quotes or bids from prospective suppliers.
answer
Quote
question
You decide to take out an insurance policy in case a risk event occurs. What risk response strategy are you using?.
answer
risk transference
question
The salaries for people working directly on a project and materials purchased for a specific project are indirect costs.
answer
False
question
In the context of choosing whether to make or buy goods and services, the members of the Just-In-Time Training project would be exercising the "make" option if they conducted basic management training in-house.
answer
True
question
Risk __________ is a response strategy for a positive risk where you do whatever you can to mnake sure the positive risk happens
answer
explotation
question
Good procurement management typically involves buyers and sellers in a zero-sum game.
answer
False
question
You can help identify the root cause of problems by creating a cause-and-effect or ____ diagram.
answer
Fishbone
question
PMI defines a project ____ as an uncertainty that can have a negative or positive effect on meeting project objectives.
answer
risk
question
Stakeholder management does not include any planning processes.
answer
False
question
____ pricing can be used in various types of contracts to require the buyer to pay the supplier a predetermined amount per unit of service.
answer
Unit
question
A project organizational chart shows the number of people working on a project over time.
answer
False
question
You bought a laptop assuming it had application software loaded so you could use it right away, but it did not. What quality consideration did the laptop not meet?
answer
fitness for use
question
In a RACI chart, each task may have multiple ____ entries.
answer
c.
question
R, C, or I
answer
...
question
A project organizational chart shows the number of people working on a project over time.
answer
False
question
Project Web sites provide a centralized way of delivering project documents and other communications.
answer
True
question
There can be one or more potential responses to each risk event.
answer
True
question
Many people should be responsible for monitoring each risk event.
answer
False
question
On a RACI chart, which letter can only appear once for a task?
answer
A
question
Three broad categories of contracts are fixed price, or lump sum; ____; and time and material.
answer
cost reimbursable
question
Contract type is a key consideration in a procurement management plan.
answer
True
question
____ risk events include completing work sooner than planned or at an unexpectedly reduced cost, collaborating with suppliers to produce better products, and obtaining good publicity from the project.
answer
Positive
question
An example of fitness for use for the Just-in-Time Training project included achieving at least a 3.0 out of 5.0 on course evaluations.
answer
False
question
As the business world continues to become more competitive and ____, more and more projects include procurement.
answer
global
question
A ____ contract has the least amount of risk for the buyer.
answer
firm-fixed price
question
Time-and-____ contracts are a hybrid of both fixed-price and cost reimbursable contracts.
answer
material
question
Which of the following is a key output of project procurement management planning?
answer
c.
question
procurement statements of work
answer
...
question
Project ____ management involves generating, collecting, disseminating, and storing project information.
answer
communications
question
The project manager ultimately decides what level of quality is acceptable.
answer
False
question
PMI defines a project ____ as an uncertainty that can have a negative or positive effect on meeting project objectives.
answer
risk
question
The project _______is the central person to whom all the details of the project converge for entry into the project plan
answer
Manager
question
The _____________ presents actual and remaining durations and costs.
answer
Tracking Ttable
question
The network diagram displays each task as a box, or ____.
answer
Node
question
The ____ keystroke combination always moves a Gantt chart to the project's Start date so that the first bar is visible.
answer
Alt + home
question
During a project, each process group requires appropriate communication to management if you hope to stay synchronized with their needs and desires.
answer
True
question
The ____ bar identifies both the application name and the project name.
answer
title
question
In a Gantt chart, the length of the bar corresponds to the importance of the task.
answer
False
question
Which of the following tasks in a LAN installation project has a duration that is not flexible?
answer
Meetings
question
The ____ provides an overview of the entire project schedule.
answer
timeline
question
Case-Based Critical Thinking Questions
answer
...
question
Case 1-1
answer
...
question
Sonya had just finished making all the assignments to the various project teams when her hard drive crashed and she lost all of the data.
answer
...
question
Enza knew that she was to have been responsible for identifying project milestones. Which group was she to have been assigned to?
answer
planning
question
Durations can be ____.
answer
estimated or firm
question
Examples of a(n) ____ within a LAN installation include purchasing new equipment and wiring the office.
answer
task
question
After having scrolled through the diagram in the accompanying figure, you could press the ____ keys to jump back to the beginning of the diagram.
answer
controll + home
question
If a task is to train the new users on how to create a new LAN password, for example, a single task describing this effort is probably insufficient.
answer
false
question
How long will the Analyze vendor landscape and options task take, according to the accompanying figure?
answer
one week
question
Task names generally start with a(n) noun.
answer
false
question
Start date scheduling is appropriate for projects such as conventions based on an immovable finish date.
answer
false
question
The accompanying figure displays a basic ____.
answer
network diagram
question
An estimated duration appears with a(n) ____ after the duration.
answer
?
question
The more precise a project's objectives and deliverables, the clearer the ____ becomes.
answer
scope
question
Which of the following project views presents actual and remaining durations and costs?
answer
tracking table
question
To open the Project Information dialog box, click the ____ tab on the Ribbon and then click Project Information.
answer
project
question
Being efficient means doing tasks ____.
answer
all of the above
question
The View bar is located at the bottom of the project window.
answer
false
question
Case-Based Critical Thinking Questions
answer
...
question
Case 1-4
answer
...
question
In order to provide the finishing touch on your printout of your project in Network Diagram view, you want to avail yourself of some of the options in Page Setup dialog box.
answer
...
question
Because reports are changing all the time, you will need to display the current time on your printouts. What would be the correct code for you to use?
answer
and (time)
question
_______ has columns, which include Task Mode, Task Name, Duration, Start, Finish and others.
answer
entry table
question
With Project 2010, you start a project by entering a few tasks, often in sequential order.
answer
true
question
The Project window consists of a number of elements that are common to all Windows applications, such as the ____.
answer
title bar
question
In new project files, in a Gantt chart, the current date is represented by a ____ line.
answer
gold verticle
question
____ is the amount of time that an activity may be delayed from its scheduled Start date without delaying a succeeding activity or the entire project.
answer
slack
question
Tasks that must be completed before a task can be started are called ____.
answer
predecessors
question
The small ____ that points down at the bottom of the View Bar indicates that more buttons are available.
answer
black triangle
question
When there are no tasks in a project, what happens?
answer
the start date and finish date are the same date
question
The specificity of the project depends on its complexity as well as on the needs of the users of the project information.
answer
false
question
Each available ____ displays task, resource, and cost information with varying levels of detail.
answer
view
question
The item that runs along the left side of the window in the accompanying figure is the _____ bar.
answer
view
question
Project 2010 automatically appends the ____ filename extension to identify the file as a Microsoft Project 2010 file.
answer
.mpp
question
Case-Based Critical Thinking Questions
answer
...
question
Case 1-1
answer
...
question
Sonya had just finished making all the assignments to the various project teams when her hard drive crashed and she lost all of the data.
answer
...
question
Sonya herself was to have been responsible for identifying the project budget. Which group was she to have been assigned to?
answer
initiating
question
In a network diagram, the ____ tasks are on the critical path.
answer
red
question
Case-Based Critical Thinking Questions
answer
...
question
Case 1-3
answer
...
question
Your colleague Gina, who has been at the firm for a few months longer than you, offers to give you information about the various views available in Project so that you can determine which of the following will best serve your needs.
answer
...
question
Your boss is looking for a display that will compare the actual start and finish baseline dates to the dates that the tasks would be completed had the project been executed according to the original plan. What does Gina recommend to you?
answer
variance table
question
Which of the following versions of Microsoft Project 2010 integrate with the other Microsoft Office 2010 programs?
answer
all the above
question
In ____ view, the lines drawn between the boxes represent relationships among the tasks and how the sequence must be completed.
answer
network diagam
question
Which of the following is a typical responsibility of the initiating process group?
answer
setting the project goal
question
You can change the view from the one shown in the accompanying figure by clicking one of the View buttons (not shown) in the _______ of the window.
answer
bottom
question
The project ____ should be as short and as simple as possible, yet as detailed as necessary to clearly communicate the specific scope, time frame, and budget expectations of management.
answer
goal
question
It is highly unusual to revise a project goal during the course of a project.
answer
false
question
The primary purpose of the ____ is to graphically display project schedule information by listing project tasks and their corresponding start and finish dates in a calendar format.
answer
gnatt chart
question
When you enter a task, Project enters a default estimated duration of ____.
answer
one day
question
With Microsoft Project 2010, all risk associated with a project can be eliminated.
answer
false
question
Project 2010 creates Gantt charts for viewing on the screen or printing.
answer
true
question
During a project, all resource costs are applied to a particular task.
answer
false
question
If employees throughout your organization will be managing your projects, you should use ____.
answer
project server 2010
question
The more clearly quality standards are defined, the more likely that the task will be completed at a quality level acceptable to the project manager.
answer
true
question
The items in the first column of rows 0, 1 and 2 of the accompanying figure are ____ indicators.
answer
note
question
In _______view, you see dates and whether the task is on the critical path.
answer
schedule table
question
Case-Based Critical Thinking Questions
answer
...
question
Case 1-2
answer
...
question
Your supervisor has required that you begin to use Project to manage an onslaught of new projects that your team has just absorbed, but you are uncertain which version to use.
answer
...
question
Your manager informs you that you will be collaborating with others and needing enterprise project management capabilities. Which version of Project do you decide to use?
answer
project professional
question
Only some commands are available on the Ribbon.
answer
false
question
In a Gantt chart, each task is identified as a(n) vertical bar, the length of which corresponds to its duration as measured by the timescale at the top of the chart.
answer
false
question
The gray area in the accompanying figure which contains the letters representing the days of the week, such as F, S, S, M, T, W, and T is the ____ scale.
answer
minor
question
In its automatic recalculation of durations and costs, for example, Project 2010 is like which of the following types of application software?
answer
spread sheet
question
Which of the following is a typical responsibility of the planning process group?
answer
entering project tasks, durations, and relationships
question
Being effective means meeting the actual goals of a project rather than just doing the project tasks quickly and cheaply.
answer
true
question
The first step in formally managing a project of any size is to define the project ____.
answer
goal
question
Case-Based Critical Thinking Questions
answer
...
question
Case 1-1
answer
...
question
Sonya had just finished making all the assignments to the various project teams when her hard drive crashed and she lost all of the data.
answer
...
question
Sonya had told Mike earlier in discussing the assignments that he was going to have as one of his responsibilities the recommendation of performance improvements. Which group was he to have been assigned to?
answer
executing
question
The default unit of measurement for task duration is ____.
answer
days
question
You can use the Entry table to enter or edit an existing entry, such as a task name or duration.
answer
true
question
On the _________, by default, the minor scale is measured in days and displays the first letter of the day of the week.
answer
time scale
question
A(n) ScreenTip will appear when you position the mouse pointer over a toolbar button without clicking.
answer
true
question
The project manager supervises the project's execution and is the main source of project status information for management.
answer
true
question
Gaining management agreement to a concise project goal that addresses the issue(s) of ____ is essential for both the project manager and management to stay synchronized with project expectations.
answer
all of the above
question
Which of the following features does Microsoft Project Standard 2010 include?
answer
...
question
Answer
answer
none of the above
question
Microsoft Project 2010 is software that allows you to enter project information into one organized central database.
answer
true
question
Case-Based Critical Thinking Questions
answer
...
question
Case 1-2
answer
...
question
Your supervisor has required that you begin to use Project to manage an onslaught of new projects that your team has just absorbed, but you are uncertain which version to use.
answer
...
question
You have decided that you will manage the projects from your desktop, and you will not need to publish project information to the Web. Which version do you decide to use?
answer
project standard
question
Each task has a duration.
answer
true
question
In its management of lists of tasks, durations, dates, resources, costs, constraints, and notes, Project 2010 is like which of the following types of application software?
answer
data base
question
In the Entry table, each task is entered in a new column.
answer
false
question
____ are the people, equipment, or facilities that need to be assigned to a task in order to complete it.
answer
resources
question
In the Entry table, each task is entered in a new column.
answer
false
question
With the task dependency type marked ____ in the accompanying figure, task 1 must finish before task 2 can start.
answer
1
question
Working days appear ____ on the Standard calendar.
answer
as white
question
An FS dependency means the antecedent must finish before the successor can start.
answer
False
question
The item marked 1 in the accompanying figure is a ____ task dependency
answer
Finish-to Start
question
The default setting for undoing multiple changes is ____.
answer
20
question
A computer must be installed before application software can be installed; this relationship between these two tasks is an example of a Finish-to-Start task dependency type.
answer
True
question
The ____ calendar is the base calendar used by Project 2010 to schedule new tasks within the project.
answer
project
question
Before editing or entering the contents of a cell in the table, you must select it to make it the ____ cell.
answer
active
question
A(n) noncritical task doesn't necessarily have to start on its currently scheduled Start date in order for the overall project to be completed on time.
answer
True
question
Projects with specific finish dates can be scheduled based on a(n) Finish date.
answer
True
question
The fill handle can be used even when affected cells are not contiguous.
answer
False
question
By far the most common task dependency is the one marked ____ in the accompanying figure
answer
1
question
The ____ key moves the active cell right one cell.
answer
Tab
question
With the Finish-to-Start dependency type, task 1 must finish before task 2 can finish.
answer
False
question
To copy a task name or duration to a task that is not in the next row, use the fill handle.
answer
False
question
Anything changed in one view is automatically changed in all of the other views.
answer
True
question
The item in row 7 of the Duration column is a(n) ____ duration
answer
estimated
question
Changing and linking tasks affects the critical path.
answer
True
question
Edited working hours appear ____ on the Standard calendar.
answer
as white with underlined dates
question
Negative lag time is called lead time in general project management discussions.
answer
True
question
The installation of the plumbing and electrical systems in a renovation project must be complete before the inspections can be complete. Of which kind of dependency is this an example, according to Amber?
answer
Finish-to-Finish
question
The ____ view is often used for heavy data entry.
answer
None of the above
question
As soon as you start installing hardware, you can start documenting serial numbers; the relationships between these two tasks is an example of a Finish-to-Finish task dependency type.
answer
False
question
Creating task dependencies does not affect the start and finish dates of the linked tasks.
answer
False
question
In Project 2010, pressing the Delete key anywhere in a task row deletes the entire row for that task.
answer
False
question
The ____ keys move the active cell left one cell.
answer
Shift+Tab
question
To change a dependency type, you must open the Task Dependency dialog box.
answer
True
question
Case-Based Critical Thinking Questions
answer
...
question
Case 2-1
answer
...
question
Kathy is having a difficult time understanding task dependencies, but in her new role as production manager, she will have to learn them in order to build production schedules for all of the projects that her team produces, so she turns to her colleague Amber for help. Amber suggests that the best way to teach Kathy is to give her some illustrative examples.
answer
...
question
Amber's first example for Kathy is of a driveway after a snowfall; it needs first to be shoveled before the de-icer can be spread around to keep walkers from slipping. Of which kind of dependency is this an example?
answer
...
question
Case-Based Critical Thinking Questions
answer
Finish-to-Start
question
The time marked 1 in the accompanying figure is called ____ time.
answer
positive lag time
question
A(n) ____ is entered after a duration to indicate the duration is an estimated one.
answer
question mark
question
The default unit of measurement for durations is ____.
answer
day
question
The calendars available for a project appear in the Calendar list on the ____ tab of the Task Information dialog box.
answer
Advanced
question
A(n) ____ is a symbolic task used mainly to communicate progress or to mark the end of a significant phase of the project.
answer
milestone
question
To insert a new task, you can right-click a task ID number, and then click ____.
answer
Insert Task
question
Using a ____ view of the project can make entering many details for a single task easier.
answer
Form
question
Nonworking days appear ____ on the Standard calendar.
answer
as light gray
question
Pressing the ____ key moves the active cell down one row in the same column.
answer
Enter
question
When a project is scheduled from a Start date, applying positive lag time to task dependencies that are on the critical path is a common way to shorten the critical path because it allows tasks to overlap.
answer
False
question
In Project 2010, you need to define recurring tasks only one time using the Recurring Task Information dialog box.
answer
True
question
____ refers to clock time rather than working time.
answer
Elapsed
question
A computer backup must be finished before the shutdown of the system is completed; this relationship between these two tasks is an example of the task dependency type marked ____ in the accompanying figure.
answer
3
question
Most projects are scheduled from a project Start date.
answer
True
question
Case-Based Critical Thinking Questions
answer
...
question
Case 2-1
answer
...
question
Kathy is having a difficult time understanding task dependencies, but in her new role as production manager, she will have to learn them in order to build production schedules for all of the projects that her team produces, so she turns to her colleague Amber for help. Amber suggests that the best way to teach Kathy is to give her some illustrative examples.
answer
...
question
As a final example, Amber asks Kathy to suppose that she is producing a new theatrical performance. She might start selling tickets for the performances while the show is being rehearsed, but she doesn't want to stop selling tickets until the show is ready to go on. If the show is not ready, she can keep selling tickets, but when the show is ready to go on, the ticket windows closes, and that task can finish. Of which kind of dependency is this an example?
answer
Start-to-Finish
question
Planning a project by starting with broad categories of tasks is called the ____ method of creating a WBS.
answer
top-down
question
In the Network Diagram view, the critical tasks are displayed in a ____ box and border.
answer
red
question
If a given column displays a series of ____, the information is too wide to display within the width of the column.
answer
pound signs
question
The abbreviation for elapsed minute is ____.
answer
em
question
The item marked 2 in the accompanying figure is a ____ task dependency
answer
Start-to-Start
question
Case-Based Critical Thinking Questions
answer
...
question
Case 2-2
answer
...
question
You have built your first schedule but your supervisor wants you to make some changes to it, adding some padding in some places and tightening things up in other places. This requires you to familiarize yourself with the concepts of lead and lag time.
answer
...
question
What does your supervisor tell you is another term for negative lag time?
answer
lead time
question
The ____ key moves the active cell to the last column in a row.
answer
End
question
The black diamond by the date 6/2 in the right pane of the accompanying figure is the ____ indicator.
answer
milestone
question
All of the following are tabs in the Task Information dialog box EXCEPT ____.
answer
Indices
question
Case-Based Critical Thinking Questions
answer
...
question
Case 2-1
answer
...
question
Kathy is having a difficult time understanding task dependencies, but in her new role as production manager, she will have to learn them in order to build production schedules for all of the projects that her team produces, so she turns to her colleague Amber for help. Amber suggests that the best way to teach Kathy is to give her some illustrative examples.
answer
...
question
The next example that Amber gives Kathy is that an oven must begin heating up before you begin the other steps of the recipe. Of which kind of dependency is this an example?
answer
Start-to-Start
question
Negative lag time is the traditional definition of lag time in general project management discussions.
answer
False
question
If you want to delete an entire task row, you can select the entire row and then press the ____ key.
answer
Delete
question
The ____ keys move the active cell to the last column of the last row that contains a task name.
answer
Ctrl+End
question
In order to use important project management techniques such as critical path analysis, you must determine task ____.
answer
dependencies
question
The Standard calendar specifies ____ time, the hours during which work can occur.
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working
question
You cannot modify the Standard calendar to identify holidays or other nonworking days or times in which work should not be scheduled.
answer
False
question
Which of the following is a tab in the Task Information dialog box?
answer
Resources
question
Sometimes summary tasks are developed based on the five project management process groups; other times it makes sense to organize summary tasks by products produced.
answer
True
question
The Cut Task, Copy Task, and Paste commands are available on the ____ tab.
answer
Task
question
The initial determination about ____ type has significant impact on the calculated start and finish dates for project tasks.
answer
Constraint
question
If an individual day is edited on the calendar, the day's number is ____.
answer
underlined
question
The item marked 3 in the accompanying figure is a ____ task dependency
answer
Finish-to-Finish
question
You should enter non-working holidays______________________.
answer
at the beginning of the project
question
A(n) ____ task is a task that is repeated at a regular interval.
answer
recurring
question
The item marked 4 in the accompanying figure is a ____ task dependency
answer
Start-to-Finish
question
You can ____ a task to open its Task Information dialog box.
answer
double-click
question
Planning a project by listing all of the individual tasks and then collecting them into logical groupings is called the ____ method of creating a WBS.
answer
bottom-up
question
A Monday morning status meeting is a good example of a(n) ____ task.
answer
recurring
question
Task dependencies are by default ____ dependencies.
answer
FS
question
Completing an important deliverable, such as completing an office installation or completing training, can be entered as a ______.
answer
milestone
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